Exterior
Check availability

Reviews of The Luang Say Residence

4.5 out of 5
The Luang Say Residence
4-5 Ban Phonepheng, P.O.Box 507, Luang Prabang

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 91 reviews" "
Rating 8 - Good. 16 out of 91 reviews" "
Rating 6 - Okay. 6 out of 91 reviews" "
Rating 4 - Poor. 2 out of 91 reviews" "
Rating 2 - Terrible. 0 out of 91 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has large and comfortable rooms. The shutdown during Covid is still showing in terms of maintenance issues.
Stayed 5 nights in Feb 2024
Response from Vongpheth on 21 Mar,2024
Thank you so much

4/10 Poor

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have mixed reviews of this property. The property looks beautiful from a distance but when we checked in, our room was absolutely infested with mosquitos. The staff tried to be helpful and accommodating by moving our room twice but even in the final upgraded room, we still spent the night squashing mosquitos. Each room was very musty (probably the super mouldy curtains) and the furniture, even the suite, was stained and just looked grubby. With some deep, professional cleaning, this place would be stunning - the gardens are beautiful and breakfast by the pool is lovely. The property is away from the town but a tuk tuk is cheap and the hotel can organise a scooter which makes getting around easy.
Stayed 4 nights in Jan 2024
Response from Vongpheth on 21 Mar,2024
Thank you so much for your stayed with us and we will keep your feedback to prove our services

6/10 Okay

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Large rooms, but far from town centre
The rooms are very comfortable and spacious but the hotel far from the town centre. The hotel offers a free shuttle to the town centre but only 4 times a day and it's not very reliable, it can be late or early. If you need transport outside of those hours the hotel charges an extortionate amount, you are better off finding transport elsewhere or walking. Breakfast was a la carte with very limited options. We stayed for 3 days and couldn't use the pool because it was closed for maintenance, we weren't even allowed to use the sun loungers. I understand pools require maintenance, but we were never told either before we arrived or at check-in.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Wifi was a big problem in my room with poor service.
Stayed 1 night in Aug 2023
Response from Tiger on 18 Aug,2023
Dear SirThank you for your feedback

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back again. Great service and great staff.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a superb small hotel with wonderfully friendly, professional and helpful staff. A great oasis of calm and comfort.
Stayed 3 nights in Mar 2020

10/10 Excellent

johan meng loon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is clean n exclusive. service is good, a relaxing place for leisure
Stayed 6 nights in Feb 2020
Response from Toui on 11 Mar,2020
Thank you very much for your feedback. We appreciated and will share with our team.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2020
Response from Toui on 11 Mar,2020
Thank you very much for your feedback. We appreciated and will share with our team.

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Toui on 3 Dec,2019
Thank you very much for your stay with us and we are looking forward to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and all of the staff are gracious and welcoming. The property and grounds are well maintained and a relaxing oasis just on the edge of downtown Luang Prabang. The pool is large and swimmable but like most of the pools in town it is not as crystal clear as one would like. Overall, the property is delightful.
Stayed 6 nights in Oct 2019
Response from Management team. on 24 Oct,2019
Dear Sir/Madam. Thank you very much for your good feedback. We will share with our team accordingly.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toui and the rest of the staff went out of their way to make sure we were happy at every turn. Great service, beautiful rooms, one of the best restaurants in Luang Prabang, and serious attention to detail make this property an excellent choice. We look forward to our next visit!
Stayed 3 nights in Oct 2019
Response from Toui on 19 Oct,2019
Dear Mr. Ian, Greetings from The Luang Say Residence On behalf of The Luang Say Residence. Thank you very much for your time to write the feedback of our hotel. We appreciated and looking forward to welcome you to our hotel in the short future. Best regards, Phousawath Phetsoudavong Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Pheth on 3 Aug,2019
We are thank you so much for your considering and do not hesitate to contact us should you need further assistance

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beware of overcharging
"Free airport transfer (by request)" was not free. They tried to charge laundry fee for a "evening gown" for which I never asked for service (I was a male solo traveller).
Stayed 2 nights in Jul 2019
Response from Pheth on 29 Jul,2019
Thank you so much

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is close to flawless. The staff are excellent, the facility pristine and quality superb. The only minor quibble is that it’s a few clicks out of town but they deal with this by having a number of courtesy cars at various times. I cannot speak of this facility more highly.
Stayed 3 nights in Apr 2019
Response from Pheth on 14 Jun,2019
Thank you and appreciated

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive!
We had a lovely honeymoon here at Luang Say. Love the architecture and the interior decor. Will definitely recommend this to all who are considering a luxury boutique hotel. We will come back!
Stayed 4 nights in Apr 2019
Response from Pheth on 14 Jun,2019
Thank you so much and hope to welcome you back

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2019
Response from Bounyang, Sales Manager on 16 Jan,2019
Thank you for rating us on Expedia. We very much appreciate.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Bounyang on 11 Jan,2019
Thank you for rating us on Expedia. We very much appreciate.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Especially the mattress if the bed
Stayed 3 nights in Dec 2018
Response from Bounyang on 12 Dec,2018
Thank you for sharing your comments. We look forward to welcoming you back in the future.

10/10 Excellent

Sylvester, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff and nice pool!! Love the environment!!
Stayed 4 nights in Sep 2018
Response from Bounyang on 18 Sept,2018
Dear Sylvester, Thank you for your comments. We will share with our team. We look forward to welcoming back in the future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
The Luang Say Residence combines the luxuries of a top hotel with the charm and personal touch of staying in a boutique bed & breakfast. We loved it. Will definitely be back. Highly recommend this hotel.
Stayed 7 nights in Jul 2018
Response from Bounyang, Sales Manager on 16 Aug,2018
Dear guest, Thanks for taking the time to review your experience after staying with us at The Luang Say Residence. We highly appreciate your comments and look forward to welcoming you back soon. Kind Regards Bounyang Sales Manager

10/10 Excellent

Robert, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose the Luang Say Residence because it was ranked as the #1 hotel in Luang Prabang and I'm enthusiastic to say it exceeded my expectations. The experience was so good that I've decided to leave for my first ever online hotel review. The rooms were large, extremely clean, comfortable, and very unique in an elegant french design. Customer service was second to none - there was never a feeling of them trying to sell products (e.g. room upgrades, tour packages, etc.) but rather a genuine effort made by all staff to make our experience as enjoyable and hassle free as possible. The multi-course served breakfast was amazing and it will be hard to go back to hotel breakfast buffets. Even if there weren't a number of neat things to do in Luang Prabang, the Luang Say Residence on its own would have made the trip worthwhile. My only regret is not having booked a longer stay here.
Stayed 2 nights in Jul 2018
Response from Julien Otzenberger on 25 Jul,2018
Thanks for having chosen The Luang Say Residence for your stay in Luang Prabang. We appreciate you took the first time ever initiative to share your experience online and we are sincerely glad to hear we went above your expectations. Thanks again for your candid comments and look forward to welcoming you back. Best regards

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
incredible service
Loved the staff at the hotel- very friendly and knowledgeable. It takes about 7 mins to get downtown by car or tuk tuk, but the staff helped with transportation. If you want to stay in the center this isn't the place, but we loved the calm and relaxing vibe and the fact that there is a bit more space.
Response from Julien Otzenberger on 10 Apr,2018
Dear Lisa, Thank you very much for your incredible review about The Luang Say Residence. We look forward to welcoming you back. Best regards, Julien Otzenberger General Manager

10/10 Excellent

Fran, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel outside the old town
This picturesque hotel is outside the old town but hey provide an on demand shuttle service and return shuttles from town run every hour. A Tuktuk from town is 10-20k Kip. It has a fantastic pool which is super relaxing to hang out at. The breakfast is served a la carte and is delicious. Service is friendly and attentive. The place itself is so beautiful and our plantation suite was large and well-appointed. The Hotel arranges tours if you want too. They offer airport transfers as well. Nice mix of couples and families.
Stayed 5 nights in Apr 2018
Response from Julien Otzenberger on 10 Apr,2018
Dear Fran, Thank you for having chosen the Luang Say Residence while staying in Luang Prabang. We sincerely do appreciate your comment and hope to see you back soon . Best regards, Julien Otzenberger General Manager

8/10 Good

maud, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely romantic hotel in colonial setting
Setting as if you go back in time, with wonderful staff, who go the extra mile to make you comfortable. Fabulous breakfast! Free bikes to roam around town. A zen place to really recharge.
Stayed 4 nights in Mar 2018
Response from Julien Otzenberger on 4 Apr,2018
Dear maud, Thank you so much for your lovely comment and hope to welcome you back soon. Best regards

10/10 Excellent

Julio, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply Outstanding Hotel
Luang Prabang is the most beautiful small town in Asia I've ever been, an incredible great surprise, The Hotel is Superb, I've contacted by mail with the manager to arrange our stay due to my wife's birthday and they organize everything beautifully, excursions, transfers everything, We book the transfer from the airport and Francoise welcomed us in the Arrival hall with a great smile and a superb attention to all the details (well done guy) and lead us to the hotel where we've been welcomed by the Hotel's manager, who seems to be doing an excellent job here, Hotel's staff are so warm, friendly, helpful, they've showed up with a welcome mocktail and a birthday cake during the check in before to lead us to our room, The hotel is way better than what you can see in Expedia's pictures, the atmosphere and the charming ambiance, the decoration is superb, beautifully detailed, awesome landscape, everything is just perfect, We booked the Pioneer room, and it was really nice, located in the first level, the size is perfect, the bedding was wowww we really had a very good rest ,we enjoy the balcony views, The Breakfast is outstanding as well, we specially love this type of small hotels , more intimate and where you can get rid of those Buffet type breakfast, here they serve a la carte meals , which are beautifully prepared and presented, with enough options to fulfill all your needs and expectations,
Stayed 2 nights in Mar 2018
Response from Julien on 22 Mar,2018
Dear Julio, The team and I can’t thank you enough for your Outstanding review. We are sincerely glad to know you and your wife had a lovely time at The Luang Say Residence. Thanks again for your detailed comments and truly hope to welcome you back. Best regards, Julien Otzenberger General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely quiet location not too far from town
excellent hotel with a location that is quiet but not so close to the center of town. the hotel is aware of it and provides for rides to the post office all afternoon long. the food is excellent and the rooms extremely charming.
Stayed 2 nights in Feb 2018
Response from Julien on 22 Mar,2018
Thanks for your excellent review. Yes indeed, the Hotel is located in a very quiet area accessible from/to city-center by bikes and/or shuttle bus. We appreciate your comments about the Food & Rooms and hope to welcome you back. Best regards, Julien Otzenberger General Manager

10/10 Excellent

patti, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Luang Prabang
We had a wonderful experience. The hotel grounds are beautifully landscaped and very quiet. The large rooms are spread out on the grounds in two-story buildings, each accommodating four rooms. From the moment we arrived the staff provided friendly, helpful service. The hotel provided shuttle service to the colonial town whenever we wanted it. We particularly enjoyed the three tours they arranged for us. Their tour brochure and link on their website was thorough and they offer a variety of experiences. We highly recommend Luang Say Residence!
Stayed 2 nights in Jan 2018
Response from j on 22 Mar,2018
Dear patti, Thank you for taking the time to share your impressions after having stayed with us at The Luang Say Residence. We are proud to hear you had a wonderful experience as this is what we are striving for. Your recommendation is highly appreciated and we all look forward to seeing you again. Best regards, Julien Otzenberger General Manager

8/10 Good

Asaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property needs minor adjustments
Great and beautiful property. Breakfast is served in a very formal way and have very limited selection included in your pre-paid rate - any additional item is incredibly pricy. Breakfast needs to be rethought.
Stayed 2 nights in Jan 2018
Response from Julien Otzenberger on 6 Apr,2018
Dear Asaf, Thanks for your comment and please do allow me to clarify on the breakfast as it is actually inclusive in the room rate with no extra payment for any additional items. Also, we have especially chosen to serve breakfast A La Carte to provide a more personalised choice & service on contrary of a formal buffet display. General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best/favorite hotels I have ever stayed in.
Stayed 2 nights in Jan 2018
Response from Julien Otzenberger on 4 Apr,2018
Thank you so much for your comment. Best regards, General Manager

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star room 4 star hotel
Room is excellent, big and comfy. Con is the pool is right beside the busy road where you can hear a lot of noise and food/drinks really over priced.
Stayed 3 nights in Aug 2017

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional property
This is an exceptional property where we stayed three nights at the end of our Laos holiday. The architecture is mock French-colonial. We had an upper floor Pioneer suite which was huge, and had everything you would really need. The pool is probably the biggest in LP, and because there are so few rooms, it never felt busy. The staff are super friendly, and nothing seemed too much for them. Breakfast - included in our room rate - was excellent as well. There are of course many luxury hotels to choose from in this town; and we researched many of them prior to booking here. Indeed we visited a few of them when we were there. I can honestly say that I still think we made the right choice. Just one small niggle (which I mentioned in their questionnaire): the drinks prices in particular, and the menu in general, were exorbitant. I can accept a reasonable markup, but when a Beer Lao (my benchmark for these things) is up to four times as much as some of the restaurants in town, I feel I have to take a principled stand, and not buy. No wonder nobody was buying anything to drink by the pool. The Luang Say's restaurant was empty most evening and consequently lacked ambiance. I just think the hotel needs to reconsider its pricing strategy. Such a shame really, and a real missed opportunity.

10/10 Excellent

alistair, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing in the extreme
Great size hotel - not too many guests. Close enough to the centre of town. Great staff and overall a very comfortable and relaxing place. Excellent food at the restaurant - even for Breakfast. Kids loved the pool and the sense of space.

10/10 Excellent

Donatien, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Beautiful garden, big rooms, nice decoration, very good food, very nice staff, good location, bid Swimming pool. A perfect stay in LuanG Prabang.

10/10 Excellent

Chuck, Washington D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Service
The Luang Say Residence is a wonderful place to stay in Luang Prabang. The staff was inobtrusive, but at the same time friendly and extremely helpful. There didn't seem to be anything they wouldn't do for you. The restaurant had great food, the pool was relaxing, and the rooms were comfortable, roomy, and super clean. The place also offered free transportation into town on demand, and had a regular shuttle service in the evenings. I can't think of a base they didn't cover, or anything they couldn't have done better to earn my business. I thoroughly enjoyed my stay there. Highly recommended. P.S. They've also got some friendly and very cute rabbits patrolling the grounds. They added a really nice touch to the overall vibe of the place.

10/10 Excellent

Barbara, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of calm and beauty
Luang Say is located just outside the main town with its many restaurants,shops and temples. This was an advantage as there's a free shuttle and the hotel is such a quiet oasis with lovely gardens and wonderful pool, away from the bustle and noise especially as it was Chinese New Year. The manager Francis could not have been more helpful as were all the staff. Restaurant was lovely and food excellent, breakfast was complete and delicious.

10/10 Excellent

Jerry T.

Liked: Cleanliness, staff & service, room comfort
Excellent
Excellent Staff Service and Environment. I will highly recommend this hotel to my friends and colleagues

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff needs to be more attentive to the pool area.
Great overall. Had to keep going to bar to get drinks and bring back to pool. Many lost drink sales from several people.

8/10 Good

ratna, singapire

Liked: Staff & service, property conditions & facilities
Awesome stay
Amazing old world feel. Spacious rooms and breathtaking property. Courteous staff and sensitive management. Language an issue with housekeeping who neglect the rooms after day 1 of stay. restaurant and bar staff extremely courteous and gentle.

10/10 Excellent

Malcolm, n z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good staff and management could not be faulted

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel, friendly staff, close to city centre

10/10 Excellent

Gary, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful haven of peace
This hotel was wonderful,just 24 rooms set out in lovely gardens. A bit out of the town,but the hotel provided free transportation

10/10 Excellent

Rob, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel experience. I struggled to leave
Incredible hotel experience, top staff and fantastic service. Nothing was too much trouble. For me the hotel is 10 times better than the photos suggest. Will definitely be going back.

8/10 Good

faridox, Iran

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
It's such a beautiful hotel, if we want to compare it with other hotels in Luang Prabang it's the best for sure.

6/10 Okay

Octavia, St. Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Far from town, but transportation is good
Wonderful breakfast, immaculate grounds, cute bunnies on the premises. Very quiet and romantic.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a five star hotel!
This hotel is very lovely, more adult friendly than family friendly. Convenient to the town centre and tourist attractions however nothing within walking distance to anything much. The breakfast is phenomenal, delicious bread baskets, lovely fruits (although selection is slim), and delicious choices of hot breakfast items!! I tried almost all during our five day stay and all of them were superb! Staff are very friendly and hotel is well maintained and exceptionally clean!

10/10 Excellent

Bhaskar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Wonderful breakfast
Relaxing and enjoyable week. Serene environment. Great landscaping. Wonderful and attentive staff.

8/10 Good

Stibu, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and comfy
We liked the time in the residence. Stuff is very friendly and helpful. The residence is on a quite location and the pool is great. The rooms are very clean and we liked the little presents in the evening. We liked the breakfast and the time we had in the hotel.

10/10 Excellent

Robert G, Sparta NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An outrageous experience of luxury
What an amazing hotel. I travel extensively throughout Asia staying in top hotels and Luang Say Residence achieves the highest level of perfection I have experienced to date. Each detail that the hotel offers, no matter how small, has been meticulously thought over and delivered. From the design of the room key, to the innovative "do not disturb" sign, to the incredible hand made bag that my pre-flight breakfast was wrapped in, everything was charmingly presented. And this does not even mention the stunning architecture of the brand new buildings, the immaculate grounds and the awe-inspiring rooms. Well done to the owner and management.