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Reviews of Victoria Xiengthong Palace

4 out of 5
Victoria Xiengthong Palace
Kounxoau Road, Ban Phonehueng, Luang Prabang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 88 out of 140 reviews" "
Rating 8 - Good. 45 out of 140 reviews" "
Rating 6 - Okay. 5 out of 140 reviews" "
Rating 4 - Poor. 0 out of 140 reviews" "
Rating 2 - Terrible. 2 out of 140 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, just needs reliable wifi
Excellent, friendly staff. Great location. (Note that the River View rooms are not actually on the river, but they do have glimpses of the river) Wonderful breakfast in a lovely restaurant setting by the street. Rooms are very nice, good-sized. Our only complaint is there was no wifi in our rooms for our entire 5-day stay. We asked for that to be fixed several times, but it never was. We had to sit in the reception office to do a video call and to do our internet tasks. But if that is fixed, or if you don’t need wifi, this is a great place to stay.
Stayed 5 nights in Dec 2023
Response from Nguyen Hoang Tri Resident Manager on 9 Mar,2024
Dear Ms ,Thank you for taking the time to provide feedback on your recent stay at Victoria Xiengthong Palace hotel. We truly appreciate your kind words about our excellent and friendly staff, great location, and the wonderful breakfast experience at our restaurant.We're delighted to hear that you found our rooms to be very nice and good-sized. However, we sincerely apologize for the inconvenience you experienced regarding the wifi connectivity issue during your stay. Please rest assured that we take your feedback seriously and will work diligently to address this matter to ensure it doesn't occur in the future.We understand the importance of reliable wifi for our guests, and we regret any inconvenience this may have caused you. Your feedback serves as a valuable tool for improvement, and we are grateful for your patience and understanding.We hope that despite this issue, you were still able to enjoy your time with us and explore the beautiful surroundings of our hotel. Should your travels bring you back to our area, we would love the opportunity to welcome you again and provide you with the seamless experience you deserve.Thank you once again for choosing Victoria Xiengthong Palace hotel. Should you have any further feedback or require assistance, please do not hesitate to contact us directly.Warm regards,

10/10 Excellent

Doreen

Stayed 2 nights in Dec 2023
Response from Nguyen Hoang Tri Resident Manager on 9 Mar,2024
Dear Ms Doreen,Thank you for taking the time to share your positive experience at Victoria Xiengthong Palace hotel. We are thrilled to hear that you enjoyed your stay with us.At Victoria Xiengthong Palace, we strive to provide exceptional service and create memorable experiences for all our guests. Your feedback encourages us to continue delivering the highest standards of hospitality.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can assist you with for your next visit, please do not hesitate to let us know.Warm regards,Nguyen Hoang TriResident ManagerVictoria Xiengthong Palace

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite places I have ever stayed. Extremely accommodating, beautiful property, and fantastic food. Just far enough outside of the main part of town to enjoy the quiet and peaceful nature of the Mekong, but easily walkable to all of the tourist areas. They provided help with all of the tours for very reasonable prices and I even took a cooking class on site that was an amazing experience that included shopping at the morning market. If you can spring for the executive suite and enjoy your private jacuzzi room, well worth it!
Stayed 4 nights in Dec 2023
Response from Nguyen Hoang Tri - Resident Manager on 22 Dec,2023
Dear Mr William,Greetings! We are thrilled to receive your wonderful feedback about your stay at Victoria Xiengthong Palace Hotel and delighted to know that your experience with us was so memorable.It warms our hearts to hear that you found our property accommodating and beautiful. Your appreciation for our fantastic food is truly rewarding for our culinary team. We're pleased to know that our strategic location, offering a serene Mekong setting just outside the main town, provided you with a peaceful retreat while still being easily accessible to all tourist areas.Thank you for highlighting our assistance with tours at reasonable prices and your positive experience with our on-site cooking class. We are thrilled that the cooking class, including the morning market visit, added a special touch to your stay.And yes, the Executive Suite with a private jacuzzi room is indeed a splendid choice for a luxurious experience. We are glad you found it well worth it.We can't wait to welcome you back for another fantastic stay at Victoria Xiengthong Palace Hotel. If you have any future plans or inquiries, feel free to reach out.Warm regards,

10/10 Excellent

PANECHANH, REDDING

Stayed 4 nights in Oct 2023
Response from Nguyen Hoang Tri - Resident Manager on 9 Mar,2024
Dear Panechanh,Thank you for taking the time to share your experience at Victoria Xiengthong Palace hotel. We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us.We are committed to providing exceptional service and creating memorable experiences for all our guests, and we're thrilled that we were able to meet your expectations.We look forward to welcoming you back to our hotel in the future. If there is anything we can assist you with for your next visit, please feel free to let us know.Warm regards,

10/10 Excellent

Renata

Stayed 5 nights in Jun 2023
Response from Nguyen Hoang Tri - Resident Manager on 7 Jul,2023
Dear M Renata,Thank you for rating us a perfect 10!We greatly appreciate your positive feedback and are thrilled that you had a wonderful experience during your stay. We strive to provide exceptional service and create memorable moments for our guests. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

10/10 Excellent

Wong Bao

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel! helpful and friendly staff has good service. Great location, walking distance to restaurants & temples! Good breakfast buffet! good wifi, room spacious.
Stayed 2 nights in Jul 2023
Response from Nguyen Hoang Tri Resident Manager on 4 Jul,2023
Dear M Wong Bao,Thank you for your positive review of Victoria Xiengthong Palacel! We're thrilled to hear that you had a great experience during your stay. Our team takes pride in providing helpful and friendly service, ensuring that our guests feel well taken care of. We're glad you found our location convenient, with easy access to restaurants and temples. It's wonderful to know that you enjoyed our breakfast buffet and found the room spacious. We also strive to provide reliable Wi-Fi throughout the property. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Cordula Verena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay in a unique property. Excellent location.
Stayed 1 night in Jul 2023
Response from Nguyen Hoang Tri Resident Manager on 4 Jul,2023
Dear M Cordula Verena,Please accept our gratitude for staying at Victoria Xiengthong Palace and submitting your Expedia review. We are delighted that you loved your stay at our unique property and excellent location.Please do not hesitate to contact us if you intend to return to Luang Prabang.Best regards,

10/10 Excellent

Cordula Verena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel in a beautiful location. There was a hiccup with the room initially -- not the hotel's fault. The website pictures didn't match with what we saw. This is because every room is different. They were very quick to help us, and everything worked out. It was a great stay, and the staff are truly engaged and helpful. The location of the hotel is quiet, yet just a short walk to the main road, night market etc. Given that the building was previously a palace, it is very charming and unique. Highly recommend the Victoria Xiengthong for a special Luang Prabang experience.
Stayed 1 night in Jun 2023
Response from Nguyen Hoang Tri Resident Manager on 4 Jul,2023
Dear M Cordula Verena !Thank you for choosing Victoria Xiengthong Palace to stay and taking time to share your kind comments on Expedia. Our team is happy to know that you enjoyed your stay with our helpful and engaged staffs, great location, charming and unique building. We hope that we can have chance to welcome you back soon.Best regards

10/10 Excellent

Winn Peter

Stayed 3 nights in Jun 2023
Response from Nguyen Hoang Tri Resident Manager on 4 Jul,2023
Dear M Winn Peter,We are delighted to hear from you!We hope you had a safe and enjoyable return journey.Thank you for prioritizing Victoria Xiengthong Palace during your visit to Luang Prabang. Our staff is pleased to hear that you loved your stay with us.We eagerly await your return to Luang Prabang.Thank you and best wishes,

10/10 Excellent

Edgar

Stayed 4 nights in May 2023
Response from Nguyen Hoang Tri Resident Manager on 20 May,2023
Dear M Edgar,Greetings from Victoria Xiengthong Palace!Thank you for giving us the opportunity to serve you. Our team is delighted to heard that you liked your stay at our hotel.We hope to see you again soon in Luang Prabang.Thanks and best regards,

10/10 Excellent

Juan

Stayed 2 nights in Jan 2023
Response from Nguyen Hoang Tri - Resident Manager on 31 Jan,2023
Dear Ms Juan Liu,Greetings and wishing a happy new year from Victoria Xiengthong Palace!We appreciate you choosing to visit Victoria Xiengthong Palace and taking the time to comment on our services.We hope to have the opportunity to welcome you back soon.Best regards,

10/10 Excellent

Janice L

Stayed 4 nights in Jan 2023
Response from Nguyen Hoang Tri Resident Manager on 9 Jan,2023
Dear Ms Janice,Thank you for staying at Victoria Xiengthong Palace and taking time to share your feedback on Expedia.We look forward to welcoming you back in the near future.Thanks and best regards!

10/10 Excellent

Andrea, Parker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right across the river. Morning breakfast is beautiful. The staff is very friendly and accommodating. The bed is very very firm. I would stay here again.
Response from Nguyen Hoang Tri on 9 Jan,2023
Dear Ms. Andrea,Thank you for choosing Victoria Xiengthong Palace and taking time to share your feedback about the hotel's service. Our team is very happy to know that you had a fantastic stay with our hotel great location, beautiful breakfast, accommodating, and friendly staff. We look forward to welcoming you back in the near future.Warm regards,Nguyen Hoang Tri Resident Manager

8/10 Good

THANAKORN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels along Makong river. Good privacy and having green space in the mid of tgevproperty.
Response from Nguyen Hoang Tri Resident Manager on 28 Dec,2022
Dear M Thanakorn,Thank you for staying at Victoria Xiengthong Palace during your previous visit to Luang Prabang and taking the time to provide feedback on the hotel's service.We hope to see you again in the not-too-distant future.With thanks,Nguyen Hoang TriResident Manager

8/10 Good

Samantha

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great stay in Luang Prabang
Victoria Xiengthong hotel was located in a perfect area. It was easily walkable to major sights such as temples, the night market, town. The staff are welcoming, kind and helpful. The bathroom was not updated, so it had a bit of a rustic fell. The room itself was large and clean though.
Stayed 1 night in Dec 2022
Response from Nguyen Hoang Tri Resident Manager on 20 Dec,2022
Dear Ms Samatha,Thank you for choosing Victoria Xiengthong Palace for your previous stay in Luang Prabang. Our team is very happy to know that our services meet your expectations with great room, breakfast, friendly staff... Your valuable comment about the bathroom is noted, and we will plan to improve it. We are looking forward to your next trip to Victoria Xiengthong Palace.Best regards,

10/10 Excellent

nhan quang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick but peaceful and relaxing stay
We enjoyed the peacefulness and excellent location of the resort..with Mekong riverside and Vat Xiengthong nearby...the service offered by staff was super as well..we're well taken care by Tri, the manager...whpse professional service and care were highly appreciated by our group.
Stayed 1 night in Nov 2022
Response from Nguyen Hoang Tri Resident Manager on 20 Dec,2022
Dear Mr Nhan Quang,Thank you for your wonderful review, and we are so glad you have been enjoying your stay at Victoria Xiengthong Palace! We are certainly in a very convenient location and are pleased to hear you have been able to take advantage of our peacefulness and location. Thank you also for your kind words regarding our service, I do hope we are able to welcome you back again soon.Best regards,Nguyen Hoang TriResident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to spend a few days relaxing in Luang
Victoria Palace was a great spot for a stay in Luang. Right on the Mekong River. The staff was super sweet and friendly and helpful. They helped us book last minute boat trips, tuk tuk rides to the waterfall and airport transfers. Very well maintained and clean property! Highly recommended for a stay in Luang. Close to everything but not right on the main road either.
Stayed 4 nights in Nov 2022
Response from Nguyen Hoang Tri Resident Manager on 18 Nov,2022
Dear guest,Thank you very much for your wonderful review. I am extremely pleased to know that you very much enjoyed not only the hotel location, the vew, the room... but also the care and attention you received from the team members. We very much look forward to your return and to continuing to exceed your expectations by ensuring you have a great time in Luang Prabang.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous property, lovely & well appointed rooms, kind & welcoming staff that made the stay feel like home. Love everything about this wonderful hotel
Stayed 3 nights in Sep 2022
Response from Chanmala Bounnaphol on 2 Oct,2022
Dear Mr. John, Sabaidee! Warm Greeting From Luangprabang!Thank you very much for stayed at Victoria Xiengthong Palace. Thank you for sharing you experience with us. All the team will be glad that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Chanmala Bounnaphol Room Division Manager

10/10 Excellent

Shane, Vientiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxing and great fried eggs. We’ll return!
Stayed 3 nights in Jun 2020
Response from chanmala on 22 Jun,2020
Dear Mr. Shane, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Ms. Chanmala Bounnaphol Room Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small luxury hotel.
The hotel reminds me of the small luxury hotel. The service was excellent. The location is perfect. The hotel is a block away from the hustle and bustle while still located centrally. I had a marvelous stay.The property is on the monks' morning route which means that you don't have to get up too early see the morning ritual which you should see.
Stayed 4 nights in Feb 2020
Response from Tuan on 15 Mar,2020
Dear Valued Guests, Thank you so much for your stay and great comments. Look forward to welcoming you back soon. Best regards, Pham Minh Tuan General Manager

10/10 Excellent

Chelsea

Stayed 1 night in Feb 2020
Response from Nguyen Hoang Tri Resident Manager on 25 Dec,2022
Dear Guest,It is our pleasure to welcome you at Victoria Xiengthong Palace. Thank you for taking time to share your kind feedback. We look forward to welcoming you in the not-too-distant future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Tuan on 15 Mar,2020
Thank you so much!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming & atmospheric hotel in a great location well up the peninsula and a bit away from the bustle of central LP. Service is excellent and the room was comfortable. An older building, so some signs of age, but overall a wonderful experience. Good bed, good shower, great view. And LP is a fantastic place to spend days or even longer.
Stayed 1 night in Feb 2020
Response from Tuan on 8 Feb,2020
Dear Valued guests, It is a great pleasure to welcome you at Victoria Xiengthong Palace. We highly appreciate your great comments. Look forward to welcoming you back Best regards, Pham Minh Tuan General Manager

8/10 Good

Ubolwann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We highly recommend this hotel in Luang Prabang. Clean rooms, friendly staff, easy access to tourist attractions, restaurants and night market. Breakfast at the coffee shop with a view of the Mekong River was breathtaking! We walked everywhere and enjoyed our stay so much we may return again.
Stayed 2 nights in Dec 2019
Response from Chanmala on 23 Dec,2019
Dear Khun Ubolwann, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Ms. Chanmala Bounnaphol Room Division Manager

10/10 Excellent

Jenny, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite in every way! I will return. From breakfast overlooking the Mekong river, to the friendliness of the staff, this was a paradise.
Stayed 4 nights in Oct 2019
Response from Ms. Chanmala Bounnaphol on 6 Nov,2019
Dear Ms. Jenny, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Ms. Chanmala Bounnaphol Room Division Manager

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Historical Site with a Fantastic Service
What a magical place. Stunning architecture, friendly service staff and manager - everybody was so well trained and always doing their best. One of the most vegan friendly places I have gone to in Asia. They really made an effort to cook special meals. Noy’s massages were just amazing - she has a very gentle touch. I slept in 103 Hibiscus 1 - super spacious room that smelled like frangipani. The bathroom was equipped with l’Occitane products and the bed was super comfortable. I loved my stay and will return. The road on which the hotel is is SUPER quiet - much quieter than the main roads. This used to be the late king and queens’s last place of residence - i thought you could feel that. Highly recommend!! Also - no mold anywhere I was in that hotel.
Stayed 2 nights in Oct 2019
Response from Tuan on 21 Oct,2019
Dear Delphine, I highly appreciate your stay and great comments. This is a good motivation for us to work harder and provide better customer services. Look forward to welcoming you back soon. Best regards, Pham Minh Tuan General Manager

10/10 Excellent

Kiatsuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is nice
I love this place very much Staff so nice, very helpful.
Stayed 3 nights in Sep 2019
Response from Tuan on 30 Sept,2019
Dear Kiatsuda,, Thank you so much for your stay and great comments. Look forward to welcoming you and your family back soon Best regards, Pham Minh Tuan General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, big spacious room. IPod music is great and toiletries are of good quality. Food is delicious and is of authentic Laos culinary.
Stayed 2 nights in Sep 2019
Response from chanmala on 14 Sept,2019
Dear Sir/Madam, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Ms. Chanmala Bounnaphol Room Division Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very peaceful and relaxing very clean and comfortable room and the service and surroundings
Stayed 3 nights in Jul 2019
Response from Tuan on 4 Aug,2019
Dear Guests, I highly appreciate your great comments. Look forward to welcoming you back soon. Best regards, Pham Minh Tuan General Manager

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility and Service Excellence!
I would definitely stay at Victoria Xiengthong Palace again! There are many staff members; every one was professional in their charge. I especially liked the breakfast buffet with all the food choices, both local and international. The service in the dining and spa areas were exceptional and accommodating. The hotel is on the the northern part of the ancient city, so it is quieter than places toward the market and center of town. The most important temples are in the area of the hotel and the banks of both rivers are 1 or 2 minutes by foot. You can access boats, cafes and restaurants. All quiet places to sit and enjoy Luang Prabang. The main street and markets are just 10 to 15 minutes walk, too. The airport shuttle is convenient. For all these reasons I would love to return to Victoria Xiengthong Palace
Stayed 3 nights in Jul 2019
Response from Tuan on 20 Jul,2019
Dear Frederic, We highly appreciate your stay and great comments. We will keep up good work and provide better customer service. Look forward to welcoming you and your family back soon! Best regards, Pham Minh Tuan General Manager

8/10 Good

Anonymous, Bangkok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Good quality and fresh food. Breads and croissants are better than those in hotels I have ever stayed. We stayed in Vitoria suite room on 2nd floor. I like layout of the room. The room set up in U shape which bedroom is separated from bathroom and living room so that we are not bothered with smell of leftover food from the living room. The room is spacious with simple decoration. Mattress is hard for heavy person. A good quality topper would be nice to add. Air conditioner is loud and starts to leak. The hotel is located on quiet street right next to Xiengthong temple. It takes 10 minutes to walk to night market. Staff is very polite and helpful. Highly recommend this hotel.
Stayed 4 nights in Jun 2019
Response from Tuan on 7 Jul,2019
Dear Distinguished Guests, Thank you so much for your stay and comments. I will pay attention to some shortcomings and improve them. Look forward to welcoming you back soon. Best regards, Pham Minh Tuan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Chanmala on 14 Feb,2019
Dear Sir/Madam, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read your comment. You are always welcome for another stay with us. Best Regards, Antoine Lobry General Manager

8/10 Good

Yukie

Liked: Cleanliness, staff & service, room comfort
The hotel is located in a central location, looking down the Mekong River. They also showed a movie about the local life back in 1920's which was very funny. It was a good stay.
Stayed 4 nights in Dec 2018
Response from chanmala on 14 Feb,2019
Dear Ms.Yukie, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Antoine Lobry General Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Great service. Very attentive staff and made us feel very welcome Good location over the Mekong.
Stayed 1 night in Dec 2018
Response from Chanmala on 14 Feb,2019
Dear Mr. Edward, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Antoine Lobry General Manager

10/10 Excellent

Sid, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel in a perfect location on the peninsula. Staff were without fault, friendly and very helpful. Would stay there again in a heartbeat.
Stayed 9 nights in Oct 2018
Response from Tuan on 17 Jun,2019
Dear Sid, Thank you so much for your feedback Best regards, Pham Minh Tuan General Manager

8/10 Good

NR, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area. Beautiful place and lovely staff. Not many choices for breakfast but service and food were good.
Stayed 3 nights in Oct 2018
Response from Tuan on 17 Jun,2019
Dear NR, Thank you so much for your feedback. We will look back and improve the breakfast Best regards, Pham Minh Tuan General Manager

10/10 Excellent

David, 🇸🇬

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed a pleasant stay at the hotel. T
The check in was seamless and fast. The staff was very courteous and helpful. Breakfast was good and there was ample provision of bottled water and drinks. Only comment is that the lighting in the room could have been brighter {especially for bedside reading lamps).
Stayed 4 nights in Sep 2018
Response from Antoine Lobry on 3 Oct,2018
Dear Sir/Madam, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read your comment and you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Antoine Lobry General Manager

10/10 Excellent

Sarah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay. Clean hotel, friendly and professional staff who spoke fluent English. Hotel staff welcomed us with cold face towels and drinks. Close to the Mekong River; walking distance to the night market and cafes. We would stay here again.
Stayed 3 nights in Sep 2018
Response from Antoine Lobry on 3 Oct,2018
Dear Ms. Sarah, Sabaidee! Warm Greeting From Luangprabang! Thank you very much for stay at Victoria Xiengthong Palace. Thank you so much for sharing you experience with us. All the team will be glad to read that you have enjoyed your stay in our lovely property of Luang Prabang. You are always welcome for another stay with us. Best Regards, Antoine Lobry General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Tuan on 17 Jun,2019
Thank you!

10/10 Excellent

Andrew, Droitwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in fantastic location, minutes from everything you need. Room with balcony was superb.
Stayed 7 nights in May 2018
Response from Tuan on 17 Jun,2019
Thank you Andrew!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value of money
Good value of money, nice service, good breakfast, bed is very comfy, bathroom is nice, location is not too bad
Stayed 2 nights in May 2018
Response from Nguyen Hoang Tri Resident Manager on 25 Dec,2022
Dear Guest,It is our pleasure to welcome you at Victoria Xiengthong Palace. Thank you for taking time to share your kind feedback. We look forward to welcoming you in the not-too-distant future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Tuan on 17 Jun,2019
Thank you!

10/10 Excellent

Jeff, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff, rooms, food, location all 5/5!
This hotel offers all the services you expect. Our two rooms were very comfortable, everything in excellent condition, spotlessly clean. The bed was one of the most comfortable I have slept in at a hotel. The staff was friendly and attentive. The buffet breakfast at the hotel restaurant offered a wide selection of Western and Asian food. It is also a good place for lunch or dinner. The location is very convenient for walking over to the main street in LP, about a 5 minute walk. National Museum, night market and other popular venues are an easy 10-15 minute walk. The hotel overlooks the Mekong River and is next to Wat Xiengtong. The rooms are in individual buildings set in beautiful gardens. Very quiet and peaceful. Will highly recommend to my friends.
Stayed 2 nights in Apr 2018
Response from Tuan on 17 Jun,2019
Dear Jeff, I highly appreciate your stay and great comments. Look forward to welcoming you back soon Best regards, Pham Minh Tuan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing hotel very well located. The rooms are very spacious and clean. The staff is very helpful.
Stayed 1 night in Apr 2018
Response from Tuan on 17 Jun,2019
Thank you so much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tuan on 17 Jun,2019
Thank you so much!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from Tuan on 17 Jun,2019
Thank you!

8/10 Good

Gilles, Las Vegas

Liked: Staff & service, property conditions & facilities
An old palace in Chiang Mai
This is a great place but because it is an old palace that has been rehabilitated into an hotel, don't be surprise if, when the kid in the room next to you cries and the parents are totally clueless, you end up wanting to go to their room and take care of the kid yourself. Beside that, incredible location and very nice hotel.
Stayed 4 nights in Dec 2017
Response from Nguyen Hoang Tri Resident Manager on 25 Dec,2022
Dear Guest,It is our pleasure to welcome you at Victoria Xiengthong Palace. Thank you for taking time to share your kind feedback. We look forward to welcoming you in the not-too-distant future.Best regards,

6/10 Okay

pierre, melbourne australia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great property but overrated hotel
As much as the place itself is well in the spirit of Luang Prabang, it seems that the place lacks of management, which we have never seen in the four nights we stayed. The room was spacious, sofa downstairs was not comfortable and forget about the plunge pool which despite signaling to reception was never warm, so useless. The reception should be working inteam, one speaking good English, and making sure that requests are followed up and communicated to guest. I am suspect of the tripadvisor reviews and rating of the property, if service was improved it could be one of the best in Luang zprabang
Stayed 4 nights in Jan 2018
Response from Tuan on 17 Jun,2019
Dear Pierre, Thank you for your feedback. We will pay attention and improve our shortcomings. Look forward to welcoming you back with better customers services. Best regards, Pham Minh Tuan General Manager

8/10 Good

Linda, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but Tired
Nice hotel overall but a bit tired. Bathrooms, showers in particular, are due for a re-do. Tile & grout grotty. Expect more for a hotel of this caliber. Hotel staff were friendly but could be more helpful recommending things to do and see and places to eat. Breakfast was good but not outstanding. Think there are better options for the money.
Stayed 3 nights in Dec 2017
Response from Tuan on 17 Jun,2019
Dear Linda, Thank you for your stay and good comments Look forward to welcoming you back soon Best regards, Pham Minh Tuan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Loved the amenities and peaceful setting
Stayed 2 nights in Dec 2017
Response from Tuan on 17 Jun,2019
Thank you!