Shangri-La Hotels and Resorts, Mactan Island hotels

"Nice hotel and lovely room. Could not find the shuttle at airport. Hotel not answering phone. "

"Amazing hotel, great facilities, immaculate grounds and pool area. Rooms spacious and well appointed. But the staff make the experience. Attentive, friendly and respectful. What a team. "

"It was nice experience. "

"Pros: Great and friendly staff. Great breakfast buffet. Our room is cleaned well. There is an in-house guest shuttle service going to and from Pueblo Verde Outlets and SM Seaside. Cons: Check-in process takes awhile but the check out is easy. Some areas like outdoor’s big round table needs repair. You can see the wrinkling of the wood from being wet."

"The whole ambiance of the hotel staff were courteous, friendly and helpful. Room was excellent and clean kitted out with everything you would want in a room. Definitely would stay in Belmont hotel again."

"I was deeply impressed by the outstanding hospitality and professional service provided by all the staff, led by Glen. The bed was very comfortable and the entire hotel was clean & well-maintained thoroughly satisfied. There was a small mixup for the Airport pickup, in which Glen quickly set right by providing shuttle service back for our departure flight. The staff assisted us for a tour by contacting the provider even though we didn’t register our tour through the hotel. The staff was very helpful, Glen greeted us every morning for breakfeast and even provided hotel nurse service to my wife when she was stung by jellyfish on our tour. We will definitely come back to your hotel. Thank you very much for making our first Cebu trip memorable. Miller Family Forgot to mention the Breakfast buffet was fabulous Make sure to snorkel in the hotel beach, there is a lot of sea life and the staff will provide you with breadcrumbs to feed the fish as you enjoy your water activities. "

"Breakfast is awesome "

"We stayed 3 nights in Plantation Bay, and I have to give a shout out to Ms. Glaze at the front desk! She explains everything clearly and with kindness. She was patient enough to answer all the questions and very polite. Give her a raise or acknowledge her professionalism and most of all, her way of letting us all feel very welcome. She's part of the reasons why I extended for another night and even booked additional room. Please award her or promote her! However, we did not like the attitude and demeanor of the guy that was assigned in paddle boarding. He was very arrogant and mean. He needs to undergo training and make sure that he makes the clients feel welcome. He was very rude and made our paddle boarding experience not so nice. He was just rude and mean. Teach the guy to be at least,friendly. Even my nephew refused to do paddle board one more time because he said, the guy is mean. We had it November 26th, figure the guy assigned that time & have him undergo serious training on how to deal with clients with respect. "

"Very good "