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Reviews of Pullman Zamzam Madina

5 out of 5
Pullman Zamzam Madina
Amr Bin Al Gmoh Street, Madinah

Reviews

8.2

Very good

Rating 10 - Excellent. 562 out of 1016 reviews" "
Rating 8 - Good. 209 out of 1016 reviews" "
Rating 6 - Okay. 105 out of 1016 reviews" "
Rating 4 - Poor. 47 out of 1016 reviews" "
Rating 2 - Terrible. 93 out of 1016 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hamna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay and great location
Stayed 5 nights in Apr 2024

10/10 Excellent

Hamna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike their branch in Makkah, the Madinah Pullman Zam Zam was great. Nice rooms and good service, best of all, great location, close to the Prophet's mosque. The microwave and fridge were very convenient as well.
Stayed 1 night in Apr 2024

2/10 Terrible

Syed

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 5 star experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Arefa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was amazing for breakfast and dinner. Got upgraded which was awesome! Definitely felt like a 5 start experience.
Stayed 2 nights in Apr 2024

6/10 Okay

Ramoutoulie

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but breakfast isn’t as we expected considering the price.
Stayed 5 nights in Apr 2024

8/10 Good

Shibli

Liked: Cleanliness, staff & service, property conditions & facilities
Generally a good property. Bathrooms are slightly dated.
Stayed 2 nights in Apr 2024

10/10 Excellent

Amir

Travelled with family
Liked: Amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Amir,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

10/10 Excellent

Umer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Mohammad,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

8/10 Good

Uzma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Haram. Staff were very nice and accommodating.
Stayed 4 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Uzma,Thank you for sharing your unique experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Osama,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, within close proximity to Masjid Al Nabawi. It should be noted that the walk to the women's section is slightly longer as it's closer to the opposite side of Masjid. Large, spacious and clean rooms. Breakfast spread was reasonable with a good choice of options available. I would definitely consider staying here in the future.
Stayed 5 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Valued Guest,Thank you for taking time to share your experience with us. We are delighted to hear that our breakfast buffet and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We are delighted that you found our rooms to be a comfortable, clean, and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay.We appreciate your feedback and cannot wait to host you again for another enjoyable visit.Best regards,Pullman Zamzam Madina

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Hussein,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

10/10 Excellent

Shahrukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its right outside of Rowda and on South side. Good Location for transportation from Quba front..
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Shahrukh,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

8/10 Good

Nabil

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Furniture need to be upgraded
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Nabil,Thank you for sharing your honest experience with us.We appreciate your comment regarding the furniture, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

4/10 Poor

Zain

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was absolutely dirty and trash. Concierge wasn’t the greatest. Room service was good. Room was extremely small. There should be an exhaust in the bathroom.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Zain,Thank you for sharing your honest experience with us.We are glad to know that our room service has met your satisfaction. However, we apologize for any inconvenience regarding the amenities and cleanliness of bathroom, concierge service, and room size. Your feedback is valuable, and we will take it into immediate action for further investigation.We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests.We hope to have the opportunity to welcome you back for an even better experience.Warm regards,Pullman Zamzam Madina

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For our trip we stayed in three hotels in Saudi: The Conrad Makkah was by far the best and made a once in a lifetime experience even more memorable, the Hyatt House in Jeddah was very very clean and fresh and airy for the price, a lovely hotel room and breakfast buffet…. and unfortunately the weakest of the three was the Pullman ZamZam in Medina. I’ll start with the positive: the Pullman ZamZam in Medina has an excellent location 5-10 min away from Masjid al Nabawi and is very clean. No complaints here. Also the water bottles are free which is nice. Now for the less than ideal…. It’s not The Pullman ZamZam’s fault they are an older hotel but their prices do not reflect this. I would have given the Pullman ZamZam a more favourable review had I not stayed at the exquisite Conrad Makkah or if it cost half the price. The Conrad and Pullman were similarly priced (one could even argue the Conrad was cheaper given we got a suite with a view of the Haram on the weekend and stayed at the Pullman without a view during the workweek) and on every dimension the Conrad was leaps and bounds better and more luxurious and comfortable. In particular; the Pullmans breakfast buffet resembles a high school cafeteria while the Conrad is a true 5-star hotel breakfast buffet (and again - both were the same price!!) We had a pleasant stay at the Pullman but we couldn’t shake the feeling of overpaying after staying at the Conrad Makkah and even the Hyatt House in Jeddah.
Stayed 3 nights in Apr 2024

10/10 Excellent

dohaonsi

Travelled with family
Good location , good service
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Valued Guest,Thank you for sharing your valuable experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We are thrilled that you found our service to be outstanding.As our guests’ satisfaction is our utmost priority, we are happy to hear that our team were able to deliver such a top-notch service.We look forward to welcoming you back for another excellent stay in the future.Best regards,Pullman Zamzam Madina

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Naveed,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina

2/10 Terrible

Rabbia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all their customer service is terrible, they prefer their own people upon any other nationalities. They are clearly Racist. It’s not even 5 star. Please stay in any other hotel, all of the other staff is good except Arabic staff. We all are paying the huge amount of money and we need same type of customer care. I am not going to stay in zamzam again. They don’t even turn on the lights on the corridor, it looks haunted at night time. They need to improve in order to be 5star.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abdullah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
good/Washroom smells
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Abdullah,Thank you for sharing your valuable experience with us.We are happy to know that our bathroom cleanliness exceeded your expectations.Our entire team is committed to providing a high standard of service to all our guests to ensure their satisfaction.It was our pleasure to have you, and we look forward to welcoming you again soon.Warm regards,Pullman Zamzam Madina

8/10 Good

Abdihakim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Abdihakim,We appreciate your honest feedback on our service, and we will certainly consider it for continuous improvement. Thank you for choosing Pullman Zamzam Madina, and we hope to have the opportunity to serve you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Munir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only thing that we are upset is the cleaning of the room for 2 night was not done!!! Paying $500 per night we did not get the value for the money. We should be given Some sort of refund???
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Munir,Thank you for sharing your recent experience with us.We appreciate your honest feedback about the housekeeping service. Please rest assured that we have addressed these concerns with the concerned department to prevent any future occurrences.At Pullman Zamzam Madina, your satisfaction is our priority, and we are dedicated to improving our services to ensure we meet your expectations.We look forward to the opportunity to serve you again and provide you with an exceptional experience.Best regards,Pullman Zamzam Madina

10/10 Excellent

Yusuf

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Yusuf,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina

8/10 Good

Zubeiru

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I try to iron my expensive custom made Jalbab, was 🔥 burnt i asked for replacement of the pressing iron they took about 45 minutes to respond, they promised to send a staff to collect two pieces of clothes to iron but no one show up i was so disappointed.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Zubeiru,Thank you for sharing your honest experience with us.We appreciate your comment regarding the laundry service, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina

10/10 Excellent

Muhammad Ibad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel very close to Rawdah!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Muhammad,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Excellent

dohaonsi

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Valued Guest,Thank you for taking time to share your valuable feedback with us.We are delighted to hear our guests enjoyed their stay with us.We aim to ensure that every guest feels welcomed and well taken care of.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic stay!Best regards,Pullman Zamzam Madina

10/10 Excellent

Sherbano

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Our stay was very pleasant. Room was very clean with all the necessary amenities, room service and staff was very helpful. Walkable distance from Masjid-e-Nabwi. Breakfast buffet and hotel restraunt food is very tasty. You will get all in one package.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Valued Guest,Thank you for sharing your valuable experience with us.We are delighted that you found our rooms to be a comfortable, clean, and relaxing haven during your stay. We are pleased to know that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our restaurant and breakfast buffet, and that you enjoyed the amazing options and the service provided by our team.Your feedback means a lot to us, and we are glad that you had a beautiful time.We hope to have the privilege of serving you again.Warm regards,Pullman Zamzam Madina

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really close a walking distance where I needed to be. Haram
Stayed 6 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Mohammad,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina

10/10 Excellent

Abdelmalek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

HUZAIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Masha Allah we love this property ♥️♥️♥️♥️♥️♥️
Stayed 3 nights in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

4/10 Poor

Luma

Disliked: Cleanliness
They didn’t clean the room for time of my stay also they didn’t change bed sheets towel garbage no water and coffee refill I was disappointed Not five star at all
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Valued Guest,Thank you for sharing your valuable feedback with us.We begin by expressing our sincere apology for the inconveniences you encountered during your recent stay at our hotel. Your comment about the housekeeping is valued and please rest assured we will address all your concerns to the relevant department for further investigation and resolutions.Once again, please accept our sincerest apologies for the inconveniences you experienced. We hope to have the opportunity of serving you again.Best regards,Pullman Zamzam Madina

10/10 Excellent

Mohamed A.

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 4 nights in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

6/10 Okay

Maher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good service and close to the Haram Alnaboi .
Stayed 1 night in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Mr Maher,Thank you for rating your stay at our hotel. We pay great attention to our guests' experiences, and always hope to provide high-quality service.You gave us a low rating, and we would like to know more about your experience to ensure that we provide you with the best service in the future. Can you share more information about the aspects you noticed? This will be very helpful for us to understand how we can improve our services.We appreciate you contacting us, and we look forward to the opportunity to serve you again in the future and turn your experience into a positive one.Thank you for choosing our hotel, and we wish you pleasant travels in the future.sincerely,

10/10 Excellent

Imadeddine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hisham on 18 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

8/10 Good

Sara

Travelled with family
Hotel was pretty nice close to haram, but staff is not knowledgeable.
Stayed 1 night in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Ms Sara ,We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience.we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to MadinaSincerely,

10/10 Excellent

Farhiy

Liked: Amenities, property conditions & facilities
Staff were very professional and kind
Stayed 1 night in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

4/10 Poor

Ifrah

Stayed 2 nights in Apr 2024

8/10 Good

Syed Rashed

Travelled with family
Disliked: Property conditions & facilities
The concierge service is not up to standard
Stayed 3 nights in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Mr.Syed,Thank you for taking the time to tell us about your experience at Zamzam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

SHAHZAD

Liked: Cleanliness, staff & service, property conditions & facilities
I would rate this hotel 5 Stars. The Gentleman who checked me in, Mr. Aalaa, was absolutely superb and very helpful and facilitated the upgrade at a very reasonable cost along with the breakfast. He gave us the option to look at several rooms and then choose the room that meets our needs. Its walking distance from the Masjid Nabawi and close to all amenities and shopping areas. I would highly recommend this hotel to anyone wanting to stay nearby the Masjid Nabawi. TWO THUMBS UP!
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

2/10 Terrible

Shaid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Mr Shahid,Thank you for rating your stay at our hotel. We pay great attention to our guests' experiences, and always hope to provide high-quality service.You gave us a low rating, and we would like to know more about your experience to ensure that we provide you with the best service in the future. Can you share more information about the aspects you noticed? This will be very helpful for us to understand how we can improve our services.We appreciate you contacting us, and we look forward to the opportunity to serve you again in the future and turn your experience into a positive one.Thank you for choosing our hotel, and we wish you pleasant travels in the future.sincerely,

10/10 Excellent

Ahmed, DANBURY

Stayed 4 nights in Feb 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay at the Pullman. The personnel is very responsive. I had issues with the Tv they right away send someone to fix it. I didn’t like the room and the manager gave me another one. I highly recommend this hotel it is walkable to the masjid and the staff is wonderful!
Stayed 4 nights in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

AVEY

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yet another exceptional stay orchestrated by Manager Musa! From the moment we checked in for our spiritual journey, we were welcomed by a team of impeccably trained staff who spared no effort in fulfilling every request with ease. This marks my second visit, and without a doubt, I will return for more! Thank you to haseebullah also!
Stayed 6 nights in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

Mohamed

Stayed 1 night in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

Yazen, Dubai

Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May,2024
Dear Mr. Yazen,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina

4/10 Poor

Maryam

Travelled with family
Disliked: Cleanliness, amenities
Pros: quick check in regardless of the crowds, big rooms,close to Masjed Nabawi (closer for men, a bit far for women), nice shops in the area, late check out offered till 1:30 pm. Cons: biggest issue is cleanliness, found blood drops on bathroom floor, 2 of the 6 complimentary water bottles were open and a little consumed (I guess they thought we wouldn’t mind?), toiletries were mix and match, asked for slippers 3 times in one hour to be delivered.
Stayed 1 night in Apr 2024
Response from Hisham on 18 Apr,2024
Dear Mr. Maryam,We thank you for your confidence in the choice of our hotel, we are happy that our proximity to the Prophet's Mosque has won your satisfaction as we choose this site specifically to enjoy a unique spiritual experience.we would like to inform you that we will make sure that your complaints and suggestions will be forwarded to the competent departments and addressed right away . We look forward to your next visit to MadinaSincerely,

10/10 Excellent

Rikhsitilla

Liked: Cleanliness
Love it
Stayed 1 night in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

Sebghatullah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,

10/10 Excellent

Tariq

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , walk to Masjid e nabwi nice clean Place , parking 70 Riyal for one day . staff friendly and helpful . will come back again
Stayed 3 nights in Apr 2024
Response from Hisham on 16 Apr,2024
Dear Valued Guestwe would like to thank you for the lovely review you shared following your recent visit to the Pullman Zamzam Madina and are delighted to read that we were able to deliver a great experience.We look forward to your next visit. In the meantime, please keep safe and be well.Kind Regards,