Casino
Check availability

Reviews of Círculo Gran Vía, Autograph Collection - Adults Only

4 out of 5
Círculo Gran Vía, Autograph Collection - Adults Only
Gran Via 24, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 52 out of 71 reviews" "
Rating 8 - Good. 14 out of 71 reviews" "
Rating 6 - Okay. 4 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very helpful staff. Walk anywhere, clean and safe area and shopping and restaurants everywhere. Nice room and staff is very attentive.
Stayed 3 nights in Mar 2024

8/10 Good

John

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Rooms were big and modern, the location was amazing.
Stayed 3 nights in Feb 2024

10/10 Excellent

maria e.

Travelled with family
Liked: Cleanliness, amenities
Staff very friendly
Stayed 4 nights in Feb 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Circulo Gran Via -- the hotel is impeccably maintained, quiet, and is in an incredibly central location. We walked everywhere and only needed a taxi to get to and from the airport / train station with luggage. The staff was attentive and helpful. Only feedback about would be that the desk staff didn't follow up after requesting a restaurant reservation, and didn't provide more "local" recommendations for dinner when asked (sent us to a spot that was very touristy so we ended up finding another place on our own).
Stayed 4 nights in Nov 2023

10/10 Excellent

Nan

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023

10/10 Excellent

Fernando

Stayed 7 nights in Jul 2023

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good except breakfast
Stayed 4 nights in May 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast. We enjoyed the attached Casino. Lovely jr suite.
Stayed 2 nights in Apr 2023

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location accessible to lots of shopping and also restaurants. The restaurant on the property is great. However our room wasnt small it just has way too much bulky furniture in the room. I felt cramped. Tried to upgrade but it was costly. Great service.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jhamir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and wonderful accommodations
Stayed 3 nights in Nov 2022

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal location, great value for the cost.
Location was phenomenal. Staff was great. Hotel itself was very nice. Only downside was no noise at all in room. As no noise from a/c. With it being so quiet you could hear the street noise all night long. Like people partying and sirens off and on. It’s on a busy street so needs some kind of little noise machine to blend out the outside traffic and noise.
Stayed 6 nights in Mar 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Hotel
From the minute you arrive, you will be greeted by a very friendly and extremely professional staff. Anything you need is just a phone call away (dial 9 from your room). The hotel is impeccably clean, from the lobby, to the hallways, to the room. The room was very spacious and well decorated, every comfort is planned out. Circulo Gran Via is perfectly located to reach your destination by foot or by Metro. Tons of shops and restaurants nearby, it is quite difficult to find bad food anywhere.
Stayed 4 nights in Sep 2021
Response from JC on 22 Sept,2021
Dear guest; We are very pleased to hear that you have a pleasant stay with us in the heart of Madrid. And we will do our utmost to exceed guest expectations. We hope to get to meet you again soon. Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
clean However/,seems .be to..over .' priced for 4stor Hotel < II '
Stayed 6 nights in Nov 2019

10/10 Excellent

Yulie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Círculo Gran Vía on 7 Nov,2019
Dear Yulie, We are glad you've enjoyed your stay with us and hope to welcome you back son!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
This hotel is amazing. The staff was amazing, the room was amazing, and overall of i am to come back to Madrid, I will be staying at this Hotel. Even the valet was amazing. If your in town, you have to come here.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this property, excellent location to experience the Gran Via.. be careful when visiting this area!. watch your belongings!
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel to stay at if they don't cancel...
Everything was as expected for an autograph collection hotel as far as the appearance, quality, and cleanliness of the hotel. The manger reached out before our stay asking us if we had any questions about transportation or if early check in was something we wanted if available, which I thought was wonderful service. Our bad experience was when I got an email from the same manager a few hours before check in informing us that they had overbooked and moved us to a "suite" at another Marriott owned hotel. While the other hotel was nice, it wasn't to the level of this hotel and I'm pretty sure the "suite" we may have been put in costs less per night that what we paid for our night at this hotel. To be notified of it within hours of check in wasn't right either. Fortunately, when I wrote back and let them know that I was unhappy about the situation and was adamant about staying at that the Círculo Gran Vía they found a way to accommodate us. When we got there the woman at check in said the manager wanted to come up and apologize. We waited for about 10 minutes and she never came nor did we ever hear from her. I wouldn't stay here again and probably wouldn't recommend this hotel to a friend because of that experience.
Stayed 1 night in Sep 2018

8/10 Good

e.m, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location. brekfest is very expensive.
Stayed 2 nights in Jul 2018

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with awesome staff.
Can’t sing enough praises about this place. First off, the staff is top notch. Everyone we dealt with in every position from the front desk, bellhops, maid service, room service, car service were just the nicest, most helpful people ever. The rooms are really well designed and very comfortable and nice and clean. The chocolates they brought by every night were yummy as well. The location is right in the middle of everything so super easy to get to everything in Madrid. Only gripe is we’re the strong smell of perfume/cologne in the lobby and the water pressure is a little weak.
Stayed 2 nights in May 2018
Response from barbara on 6 Jun,2018
Dear Ms. Grace, Thank you very much for your comments! We appreciate you rkind words and are very that your had a great stay at with us :) Kindest regards, Barbara Elorrieta Guest Relations

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The property is attached to and shares various spaces with a Casino. Rooms, staff and location are very good but the Casino is mentioned as being "close to" the hotel. It is in and is part of the hotel, including on some guest floors. Even with card access security that wasnt expected
Stayed 2 nights in May 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel
Very nice property in good location. Room was spacious with nice details and very comfortable bed and sheets. Would definitely stay there again.
Stayed 1 night in May 2018
Response from Barbara Elorrieta on 22 May,2018
Dear Jeff, We appreciate your honest feedback about our hotel and are very happy to read that we will have a chance to serve you again! Thank you for staying with us and we hope to see you again very soon. Best wishes, Barbara Elorrieta Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Lovely hotel - spacious, well furnished and styled rooms. Loved the private terrace. Very little to fault. Convenient location but busy. Unfortunately with road construction, can’t be dropped infrong of hotel but we were told beforehand.
Response from barbara on 4 May,2018
Thank you very much for your words! It has been a pleasure serving you and we hope we will see you again soon :) Kindest regards, Barbara Elorrieta Guest Relations

10/10 Excellent

noura , kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Everything was beyond expectation The room are spacious and well decorated very modern loved the fragrance they use for all hotel
Stayed 1 night in Mar 2018
Response from Barbara Elorrieta on 4 Apr,2018
Dear Noura, We are very happy to read you had a great stay in our Hotel! Thank you for choosing us. We hope we will have a chance to serve you again soon :) Warm regards, Barbara Elorrieta Guest Relations Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service in a great location
This is a great hotel, newly remodeled in the heart of Madrid. it is right off the main square and shopping area. The front desk and concierge are extremely helpful with dinner recommendations and reservations as well as I would recommend getting any tickets from them as well. We got our Prado tix in advance and saved us from a line. coffee maker in the room is terrible. We thought the roof was coming down on us and did not even produce an espresso sized coffee
Stayed 3 nights in Mar 2018
Response from CIRCULO GRAN VIA on 12 Mar,2018
Dear Ms. Heidi, Thank you for your comments. We are happy that the service provided by us met your standards and that you are happy with your stay. We will definately look into the coffee machine to see what is wrong because they are all new Nespresso machines. Sorry about that. Thank you for choosing us and we hope we get another chance to serve you in the future. Kindest regards, Barbara Elorrieta Guest Relations

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply just brilliant.
Brilliant hotel, great staff and splendid location. Just nothing to fault it. This will be my go to hotel for Madrid from now on. The staff we so helpful and the room comfortable, with excellent bathroom and really quiet.
Stayed 2 nights in Jan 2018
Response from BARBARA ELORRIETA on 29 Jan,2018
Dear Mr. Thomas, thank you very much for your great review. We are delighted you enjoyed your stay with us and that you have decided to choose us for your future travels. Looking forward on welcoming you again! All the best, Barbara Elorrieta Guest Relations

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from BARBARA ELORRIETA on 29 Jan,2018
Dear Alex, thank you very much your choosing Circulo Gran Vía! We feel proud that you had a great stay and look forward on welcoming you again when you return to Madrid. Kind reagards, Barbara Elorrieta Guest Relations

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisite place to stay!
Staff was extremely helpful and friendly, definitely made us feel right at home. The rooms were pristine and constantly cleaned by the amazing staff. Front desk were extremely kind and helpful when it came to suggestions. Overall 100% satisfied, we have no complaints. Thank you to Juan at the front desk and the others once again!
Stayed 7 nights in Dec 2017
Response from Barbara on 10 Jan,2018
Dear Mr. Leonardo, Thank you very much for taking the time to review us! We are very happy that your had a pleasant stay and will share your kind words with our staff. We hope to welcome you back soon whenever you decide to visit Madrid again. All the best, Barbara Elorrieta Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Thank you very much for your rating! We trust you had a great trip and we hope to welcome you again in the near future. Kind regards, Barbara Elorrieta Guest relations Manager

10/10 Excellent

Noha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A super amazing hotel
The hotel is amazing! Much better than what we expected. The stuff are so nice and helpful, the location is perfect! We really enjoyed our stay
Stayed 3 nights in Dec 2017
Greetings! On behalf of the Hotel Círculo Gran Vía team we would like to thank you for taking the time to review us. We are very happy to hear that we have been able to provide a great service and that your stay with us was more than pleasant. We look forward on welcoming you again whenever your travels bring you back to Madrid. Meanwhile we wish you an amazing 2018! All the best, Barbara Elorrieta Guest Relations Manager

10/10 Excellent

Peta-gaye, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
It was a great hotel for me for the following reasons: 1. Great Customer Service from Maria who checked us in and all the other staff we interacted with was great as well. 2. Hotel is beautiful. 3. Hotel is in the City Centre. You can walk to quite a few historic sites, shopping and restaurants. Very convenient. 4. The rooms are very spacious with great amenities more than most hotels. I loved this hotel.
Stayed 2 nights in Dec 2017
Response from Tamara on 18 Dec,2017
Dear Peta, Thank you for sharing your feedback with us. We take great pride in not only meeting, but exceeding our guests' expectations. I will be sure to share your kind owrds with Maria to carry on motivating her. Come and visit us agin soon! Kind regards, Tamara

10/10 Excellent

JORGE , MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Rooms are very spacious, the staff is great, and location is very good We are very happy, and we´ll definitely go back.
Stayed 2 nights in Nov 2017
Response from Tamara on 12 Dec,2017
Dear Jorge, Thank you so much for your lovely feedback! We truly hope you come and visit us again soon. Kindest regards, Tamara Quintela Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star experience
Great location for tourists. All main attractions are walking distances. Very good attendeds, attentive and professional. Comfort rooms and wonderful shower. The experience is very close to a 5star hotel, including its downsides, like breakfast: too fancy, expensive and not practical "à la carte". A part from that, everything is great.
Stayed 5 nights in Oct 2017
Greetings and thank you very much for taking the time to rate and review us through Expedia. We are delighed to read you had a great stay with us and wish to welcome you again in the near future. Meanwhile we wish you a great 2018! Kind regards, Barbara Elorrieta Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Lovely hotel. Spacious room, incredible rain shower. Very close to main attractions in Madrid. Highly recommend!
Stayed 3 nights in Sep 2017
Dear guest, Thank for taking the time to share your feedback with us! We take great pride in not only meeting, but exceeding your expectations and I am delighted to hear that we were able to do so. We hope you come and visit us again soon! Kindest regards, Tamara Quintela Front Office Manager

8/10 Good

Tony, Panama

Liked: Staff & service, property conditions & facilities, room comfort
Close to the center of Madrid
Very nice hotel, they took anwhilento clean the room every day but othen than that everything was fine
Stayed 3 nights in Sep 2017
Response from Tamara Quintela on 25 Oct,2017
Dear Tony, Thank you very much for taking the time to share your experience with us! We truly hope to have the chance to welcome you again in the near future. Kindest regards, Tamara Quintela Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was pretty solid, no complaints
Stayed 1 night in Sep 2017
Dear Guest , Thank you for sharing your experience at the Circulo Gran Via, Autograph Collection Hotel. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards, Julia Guerrero Guest Relations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must visit
Fantastic hotel, very modern and friendly staff. Location is perfect Rooms very modern and bright
Stayed 6 nights in Sep 2017
Dear Michael, We want, first of all, to thank you for choosing us while your stay in Madrid as well as your comments at Expedia. We really appreciate your positive comments about your experience in our Property. Our main aim is to improve our service in daily basis making your stay a unique experience. Hope we can see you again soon! Have a great day! Best regards, Julia Guerrero Guest Relations Manager

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear Jason, Thank oyu for taking the time to share your feedback with us! We are delighted to learn that you enjoyed your time at Hotel Circulo Gran Via. We hope to have the chance to welcome you back in the near future. Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb r
It was seriously the best experience I've had in regards to a hotel. The staff, our junior suite was amazing. I will definitely recommend it to all my friends and family. The staff couldn't be nicer and so ready to help and made us feel super special. Trust me I've stayed in so many hotels and I know this one is special.
Stayed 3 nights in Aug 2017
Dear GLORIA, Wow! Thank you so much for your kind feedback. We take great pride in delivering top-class service, therefore I am over the moon to hear that we were able to hopefully not only meet, but exceed your expectations. We hope to see you again soon! Kindest regards, Tamara Quintela Front Office Manager

8/10 Good

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Wonderful modern hotel & location. Only gave a lower score on service because of the restaurant service & the rollaway bed mattress that is very uncomfortable. Otherwise, the staff is great & very helpful.
Stayed 1 night in Aug 2017
Dear Ramona, Thank you for taking the time to share your experience with us. I am delighted to hear that you overall enjoyed your time here and in our beautiful city. We hope to have the chance to welcome you back soon. Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

Munita Kaur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful!
We have a wonderful time! The hotel was simply perfect. From check-in to check-out the service was amazing. Staff was always at hand to answer any and all our queries. Room was luxurious and super comfortable with just enough space for everything.
Stayed 3 nights in Aug 2017
Dear Munita Kaur, Thank you so much for taking the time to share your experience with us! We are absolutely delighted to hear that your enjoyed your time in our beautiful property. WE hope to have the chance to welcome you back in the near future. Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great choice
Very nice hotel overall and will definitely stay here again
Stayed 1 night in Aug 2017
Dear guest, Thank you for taking the time to share your experience with us! We are delighted to learn that you enjoyed your time at Hotel Circulo Gran Via. We hope to welcome you back soon! Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Stephen, Thank you for taking the time to share your experience with us! We are delighted to learn that you enjoyed your time at Hotel Circulo Gran Via. We hope to welcome you back soon! Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear Martin, Thank you for taking the time to share your experience with us! We are delighted to learn that you enjoyed your time at Hotel Circulo Gran Via. We hope to welcome you back soon! Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017
Dear Neil, Thank you for taking the time to share your experience with us! We are delighted to learn that you enjoyed your time at Hotel Circulo Gran Via. We hope to welcome you back soon! Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home away from home.
Great Hotel. Great Location. Amazing Staff. Front Desk Manager Tamara is a Star.
Stayed 3 nights in Jul 2017
Dear Mohd, Thank you so much for taking the time to share your feedback with us! I am absolutely delighted to hear that you enjoyed your stay - we take great pride in not only meeting, but exceeding our guests' expectations! And of course, thank you so much for your kind words. We hope to have the chance to welcome you back in the near future. Kindest regards, Tamara Quintela Front Office Manager

10/10 Excellent

MICHIAKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルスタッフがいつも明るくコミュニケーションをとってくれて親しみ易かった。また、立地が良く不便を全く感じなかった。
Stayed 3 nights in Dec 2023

8/10 Good

Maximiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es buena,pero en el baño está bastante mal estado.
Stayed 3 nights in Dec 2023

4/10 Poor

francisco, Alcaldía Álvaro Obregón

Travelled with family
Liked: Amenities
01.- Colchón de la cama vencido y no cuentan con alguno de reserva 02.- No cuenta con SPA 03.- Falla en uno de los 02 elevadores 04.- Casi todas las suites no cuentan con buena vista 05.- Mal servicio en el restaurante
Stayed 6 nights in Oct 2023

10/10 Excellent

Alejandro

Stayed 2 nights in Apr 2023