"The room was clean and spacious, aircon and hot water are all working well. This hotel is also strategically located right across Tunjungan Plaza, with the overhead bridge right in front of the hotel. The sound proofing wasnt great, can hear noises from corridor as well as other rooms, and though my room faces the back alley, it is not spared from the noises of motorbike revving."
"The room was clean, modern and a good size. The room was quiet, which is not the case everywhere in the city. The hotel is adjacent a modern mall (you do have to exit the hotel but the mall entrance is very close) with many dining options and the hotel room service is good (although they did call 3 times within 5 minutes to re-confirm my order consisting of 2 items and then called 30 minutes later insisting I give feedback on the service and meal - this was rather annoying especially since I was trying to sleep before a midnight pickup for a tour). I asked about an airport drop-off and the hotel car services are outrageously expensive but there are cabs on standby at the entrance 24/7."
"The room is basic but clean. It’s quite dated compared to the reception/libby area. Staff were friendly and welcoming. For an overnight stay it did the job. "
"I stayed one night at this hotel to rest after a long journey from Melbourne to Denpasar, and then on to Surabaya. The staff were friendly and the food was average. However, I was disappointed to find that my room and bathroom were quite dusty.
I hope the management can take this feedback into consideration and improve the cleanliness of the rooms. With better attention to this area, I would consider staying again in the future."
"The check-in was extremely terrible. We had proper reservation but the hotel reception was trying to give us a hard time. First, they denied the guest check-in. Then they tried to question whether reservation was the day before but it's not true. Then they didn't accept screenshot of reservation from WhatsApp (with proper reservation number) and forced us to download pdf of the reservation and sent to them. After all these, they told us the hotel was fully booked. It seems to us that they overbooked or not connected well to hotels.com system.
So, we have to contact hotels.com staff right away. After hotels.com staff called them, we could finally checked-in. The entire process took like 40 minutes of frustration.
I would recommend to avoid this hotel at all cost!"