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Reviews of Four Points By Sheraton Penghu

4.5 out of 5
Four Points By Sheraton Penghu
No 197 Xindian Road, Magong, Penghu County

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 152 reviews" "
Rating 8 - Good. 32 out of 152 reviews" "
Rating 6 - Okay. 12 out of 152 reviews" "
Rating 4 - Poor. 2 out of 152 reviews" "
Rating 2 - Terrible. 0 out of 152 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little expensive, but probably the best choice for Penghu. Staff were awesome and helped get several flowers for the room. Water view is worth every additional penny.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shampoo, soap, other hair care amenity is not so good quality.
Stayed 4 nights in Sep 2019

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff untrain
Untrain staff
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, loved it.
Great hotel, loved it. Will be back again in the future!
Stayed 2 nights in Sep 2019

6/10 Okay

Farah

Disliked: Staff & service, room comfort
Food a problem
For an international hotel, the food was not accommodating to guests with restrictions. Many dishes were made with pork and it was insulting to have to explain. Language barrier was a problem as well. Breakfast buffet did not provide for the western traveller. The cost of traveling solo to order solo dishes in the Chinese restaurant was also a disappointment. Most meals were family style. Educating the staff of religious and dietary restrictions might be a good idea. I did not eat the last night because I could find anything suitable and it was a pain to have to explain again. The staff was courteous and friendly and tried to be helpful. Maybe a section in the menu Of standard items that’s reasonable might be looked at. I know of another family that had difficulty. French fried potatoes should stay vegetarian.., DO NOT PUT BACON IN TBE OIL. How about a veg egg omelet bar free of pork!! Fried rice and fried fish!! Thank you! I hope this was helpful.
Stayed 5 nights in Jul 2019

10/10 Excellent

CL, Kaohsiung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local tour services is unique. Barge to hotel and airport are good and the driver is hospitality and answer your questions.
Stayed 2 nights in Jun 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penghu Islands 3 day visit
This was our first visit to the Penghu Islands and we were very pleased with all aspects of our time on the island. The hotel has amazing facilities and perhaps the best breakfast of our two weeks in Taiwan. English is a little challenging since they get few visitors who speak English. Restaurant prices are much lower than throughout Taiwan but the quality was also somewhat less. We probably should of had all of our meals at the hotel. Price/ value of the Four Points is the best
Stayed 3 nights in Feb 2019
Response from Natalie Liao Marketing Communications Manager on 20 Feb,2019
Dear Marc, Thank you for taking the time to leave your comments here. We are delighted that you like our breakfast and have a great time in Penghu. Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Warm Regards,

10/10 Excellent

Bruce

Beautiful hotel on a beautiful island. The staff were amazing!
Stayed 2 nights in Nov 2018
Response from Natalie Liao Marketing Communications Manager on 28 Nov,2018
Dear Bruce, Thank you for your valuable comments, we are very glad to hear you enjoyed your time here. We look forward to having the pleasure of welcoming you back soon. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great views, and great staff. Review of Four Points by Sheraton Penghu Pending review The Four Points in Penghu seems like the easy choice when you compare accommodation options on the island. However, they don't take that for granted. The rooms are perfectly updated using all the right materials, fixtures, and furniture, especially for a property right on the water. The views of the harbor are fun, especially very early in the morning when the fishing boats are pulling into the fishing wharf for the daily sell. The staff are so incredibly helpful and friendly. Tourism isn't a big thing on the island, yet, but the staff lead by example on the island at providing solid customer service. Would stay here time and time again whenever I visit Penghu.
Stayed 3 nights in Oct 2018
Response from Natalie Liao Marketing Communications Manager on 1 Nov,2018
Dear Value Guest, Thank you for sharing this, we are so happy to hear that you enjoyed the services, harbor view. Your feedback is our greatest motivation and we hope to be able to welcome you back again at Four Points by Sheraton by Penghu. Warm Regards,

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view.
Amazing views from all rooms. Nice big comfortable beds, modern bathrooms, and great service. The balconies allow views of the entire harbor.
Stayed 3 nights in Oct 2018
Response from Natalie Liao Marketing Communications Manager on 11 Oct,2018
Dear Erwin, Thank you for taking the time to leave your comments here. We are delighted that you have a great time in Four Points by Sheraton Penghu! Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Best Regards,

10/10 Excellent

Stephen Waldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Staffs are all very friendly. Nice bed.
Stayed 5 nights in Oct 2018
Response from Natalie Liao Marketing Communications Manager on 11 Oct,2018
Dear Stephan, Thank you for taking the time to leave your comments here. We are delighted that you have a great time in Penghu! Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Warm Regards,

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with kids!
The hotel is beautiful and the amenities are really great for families. Our son loved the play area! The rooms are really comfortable but unfortunately no bath tubs for the toddler. Breakfast buffet was below average: no egg station, just cold eggs under a warmer that didn’t keep the eggs warm. Fruit was a plenty and good though. Pool was nice.
Stayed 3 nights in Aug 2018
Response from Natalie Liao Marketing Communications Manager on 25 Sept,2018
Dear Traci, Thank you for taking the time to leave your comments here. We are delighted that you enjoyed infinity pool, and your son likes our childrens' playroom. Your concerns, especially the service at reception didn't remind needs bath tubs for the toddler, and also breakfast have been noted and have been reflected in our meetings; rest assured that we have notified our top management regarding the issue and will work on enhancing these our staff service immediately. . Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Warm Regards,

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Families
Great hotel (especially for kids). Wonderful amenities, very clean, good breakfast. Not a lot within walking distance but that wasn’t a big deal. I’d highly recommend and would stay here again.
Stayed 3 nights in Aug 2018
Response from Natalie Liao Marketing Communications Manager on 6 Sept,2018
Dear Abigail, Thank you for taking the time to leave your comments here. We are delighted that you like our breakfast and have a great time in Penghu! Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Warm Regards,

8/10 Good

Judy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
airport shuttle driver so nice and helpful
Good: Room is clean, bed is comfortable, airport shuttle driver so helpful Bad: charge money for extra bottle water
Stayed 2 nights in Jun 2018
Response from Natalie Liao Marketing Communications Manager on 3 Jul,2018
Dear Judy, Thank you for sharing this, your feedback made our day! We are so happy to hear that you enjoyed the services, room. Once again, thank you for choosing Four Points by Sheraton Penghu and we look forward to seeing you again very soon! Warm Regards,

10/10 Excellent

Shawn, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to new shopping mall.
It’s a new hotel. Everything’s new. Hotel staffs are well trained. Will stay in the future.
Stayed 3 nights in Feb 2018

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worthy stay for business and personal travel
It was great as always. To make it a perfect score, I think they need to update the toilet function as the flushing takes longer than normal time with weak water flow.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
If you want to stay in a very good hotel close to the city then this is your only option. Very new and clean hotel which has everything you would expect to see in a 4+ star hotel. The staff were very friendly and helpful and despite there only being one or two who spoke good English, we have no complaints. Not really a "holiday hotel" but then this isn't really a holiday location!....

10/10 Excellent

Chang Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2022
Response from Ober Huang on 11 Apr,2022
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
床非常好睡，就差在廁所水壓不足及淋浴拉簾是浴簾，很容易地板都用濕
Stayed 4 nights in Mar 2022
Response from Ober Huang on 1 Apr,2022
親愛的貴賓您好， 感謝您日前選擇下塌澎湖福朋喜來登酒店， 謝謝您對的建議，再次感謝您選擇澎湖福朋喜來登度過海島假期! 敬祝 大安

10/10 Excellent

Wei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
淡季旅遊
淡季來人很少，設施不用排隊，但游泳池不是溫水的，太冷了，沒辦法游。
Stayed 2 nights in Dec 2021
Response from Ober Huang on 15 Dec,2021
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Fu wei

Stayed 1 night in Oct 2021
Response from Ober Huang on 6 Oct,2021
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

TaiSan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Ober Huang on 22 Sept,2021
感謝您入住我們的飯店。感謝您的意見反應！

10/10 Excellent

Wenshiou

Stayed 2 nights in Sep 2021
Response from Ober Huang on 17 Sept,2021
感謝您選擇澎湖福朋喜來登為您的住宿首選。

10/10 Excellent

TAO-PEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的飯店，早餐普通了些！
這家飯店在馬公港旁邊絕佳的位置，夜景漂亮到澎湖的每個地方都很方便，房間舒適服務人員態度跟專業度都很棒，唯獨早餐提供的食品種類似乎與五星有所落差。
Stayed 2 nights in Aug 2021
Response from Ober Huang on 2 Sept,2021
親愛的貴賓您好， 感謝您日前選擇下塌澎湖福朋喜來登酒店， 謝謝您對的建議，再次感謝您選擇澎湖福朋喜來登度過海島假期! 敬祝 大安

10/10 Excellent

Tzong-Sheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
澎湖旅遊最適合的飯店之一
來過福朋喜來登三次，免費機場接送真的很方便，飯店設施齊全，尤其是有一個美麗的游泳池。每次來次住宿都是為了參加澎湖台灣鐵人賽，這飯店距離終點非常近，家人為選手加油也很方便。早餐提供各式各樣的食物，非常豐盛，飯店價格合理，值得來此一住
Stayed 2 nights in Mar 2021

10/10 Excellent

Alice.F, Taiwan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
飯店房間十分寬敞乾淨，住起來很舒服 設施部分，無邊際泳池正對港口視野很好，由於是平日去，人不會太多，但假日可能會擠 位置離馬公馬頭滿近的，有跳島行程的人直接走過來搭船很方便 整體來說挺不錯!
Stayed 2 nights in Jun 2020

10/10 Excellent

CHIACHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
煙火秀
雖然看不到完整的煙火，但還是可以看到部分煙火
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常に親切
出先からのタクシー手配も快く迅速に対応していただきました。大変助かりました。
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気軽に楽しめる四つ星リゾートホテル
少しカジュアルなシェラトンホテルです。 とはいえ、空港送迎無料サービス、スタッフがフレンドリー、ビュッフェなどリゾートの雰囲気を満喫できるような設備はしっかり揃っていました。 また澎湖に行くことがあればこちらに宿泊すると思います。
Stayed 2 nights in Jun 2020

8/10 Good

ponponyou, 台南

Liked: Cleanliness, amenities, property conditions & facilities
休閒設施（健身房）及洗衣間開放時間過短
Stayed 2 nights in Jul 2020

6/10 Okay

Chi hua

Disliked: Room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適風景好
入住時有提醒五樓設施可以用,希望可特別說有游泳池,有小孩的家庭會比較注意可以去玩,因為若是健身等的設施小孩沒法玩,會因為這樣錯過
Stayed 1 night in Jun 2020

10/10 Excellent

HsiangChun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

CHU CHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店環境好，房間舒適，早餐也很豐盛。
Stayed 2 nights in Jun 2020

8/10 Good

SHU YEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
小孩全場嘶吼影響住宿品質
飯店任何服務都很好，但碰到差勁的客人時希望能主動制止，不能因你們覺得來者是客，甚至回住率而選擇忍受，因為那些奧客的小孩已將他們的快樂建築在我們的痛苦上，原本想給予高分的，但因為服務人員確實有一定難度制止，但足以影響評分了！
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族旅行
従業員、サービスの対応も良く、楽しく過ごすことができました。
Stayed 2 nights in Jun 2020

8/10 Good

HUI CHUAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

4/10 Poor

HSINHSIUNG

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
the worst Sheraton experience
the worst Sheraton experience. 1. inflexible and unfriendly pickup service. 2. I even can hear the TV noise from next door at 2am. 3. Water pressure issue leads terrible shower 4. No batetub 5. The bad attitude from front desk over the check in and check out.
Stayed 2 nights in Mar 2020

6/10 Okay

FENLAN

Liked: Cleanliness, staff & service, property conditions & facilities
客房冰箱異味，沒特別去注意，果汁放在冰箱1小時後拿出，杯子吸管都是異味，感覺特別不舒服
Stayed 1 night in Jan 2020

10/10 Excellent

natsumi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしい！
とても親切でした。部屋が寒いとフロントに言うとすぐにオイルヒーターを運んでくれました。とても快適に過ごせます。
Stayed 2 nights in Dec 2019

10/10 Excellent

Yingying

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本語表記は全くありません
Stayed 1 night in Dec 2019