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Reviews of Jumeirah Jabal Omar Makkah

5 out of 5
Jumeirah Jabal Omar Makkah
Ibrahim Al Khalil Road,, Ash Shubaikah District, Makkah

Reviews

8.8

Excellent

Rating 10 - Excellent. 28 out of 43 reviews" "
Rating 8 - Good. 7 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

BASIM, ALKHOBAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms to adjacent with very narrow corridor which made it extremely noise & couldn’t sleep
Stayed 2 nights in May 2024

10/10 Excellent

Seyti

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have ever stayed in. The staff were extremely nice, welcoming and helpful. I was actually sad that I was leaving. The receptionists were all wonderful and treated me very well.
Stayed 1 night in May 2024

8/10 Good

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall good
Stayed 2 nights in May 2024

8/10 Good

Othman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
جميل وهادئ
Stayed 2 nights in May 2024

10/10 Excellent

Zain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except a staff member told us not to eat at the sitting area when our room was being cleaned.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abubeker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had great stay in this marvellous hotel. They gave friendly and helpful services during our stay
Stayed 5 nights in Apr 2024

6/10 Okay

Nazir

Travelled with partner
I think the property is definitely over charged not worthy at all dinning is very expensive in the hotel rooms are quite small but close to haram but price is definitely way too much they even charge even if you use one drink and the cost you need to pay is 40 rials which is just a rip off I ll not stay there again even security guard was not letting our taxi go in and big language barrier staff bit rude and greedy
Stayed 2 nights in Apr 2024

8/10 Good

Fouad

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Khadijah, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was 19 days old when we stayed there. Prime location, excellent buffet, delicious in room dining options, highly recommend. We truly enjoyed our stay, and we will be back!
Stayed 2 nights in Apr 2024

8/10 Good

Ali

Stayed 3 nights in Apr 2024

10/10 Excellent

hafsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed in many hotels in Makkah & around the world I must say this has to be one of the most memorable. Everything from check-in until check-out (& beyond) was smooth. Lovely Danya assisted us with check-in & ensured we got the exact room we specified. We booked Haram view however requested it to be in Tower 1 which Danya went above & beyond to accommodate. The hotel is in very close proximity (within minutes) to the Haram however due to crowd control during Ramadhan the roads were often blocked off nearer to prayer times so it’d take longer to get to the Haram - to avoid the detours I’d just recommend leaving the hotel a little earlier. We had both iftaar & suhoor at the hotel restaurant. The restaurant & all the staff were just amazing. They were incredible with serving with efficiency & great hygiene especially with the sheer pressure they were under in ensuring everyone was fed in the very limited time between Iftaar & Isha Salah. The consistent excellent quality & choice of food was extremely impressive - from the fresh juices, lobster/king prawns to the different varieties of cuisines & desserts - I must say I’ve never seen buffet food with such great quality ever! Also a shout out to Waseem the restaurant manager for accommodating our request on the last day too!
Stayed 5 nights in Mar 2024

10/10 Excellent

Eissa, Istanbul

Stayed 3 nights in Apr 2024

4/10 Poor

Ibrahim

Liked: Property conditions & facilities
Disliked: Staff & service
The service of the property is below other options in the area, the stuff was not friendly, the room service most of the they do nt answer the phone, and the room dinning options are very limited after iftar… the property forces the guest to only got for certain packages. As much the building was beautiful, as much as the customer service were not up to standards except for the reception team.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nawaf

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Mar 2024

10/10 Excellent

Imane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2024

10/10 Excellent

Hifa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about this hotel.
Stayed 2 nights in Mar 2024
Response from Best Regards, Reservation Department. on 17 Mar,2024
Dear Valued guest,Thank you for choosing Jumeirah Makkah for your upcoming stay.We look forward to welcoming you and continuously look for ways to ensure your stay is memorable.We are delighted to serve you and if you have any questions or concerns do not hesitate to contact us in order to begin your spiritual journey at our hotel haven overlooking Masjid Al Haram.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Muhammad Saud on 13 Mar,2024
Dear Mr. Mohammed, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team

10/10 Excellent

Rana ahsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a 5 star facilities.
Stayed 3 nights in Feb 2024
Response from Muhammad Saud on 13 Mar,2024
Dear Ms. Rana Ahsan, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team

10/10 Excellent

Sulayman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Beautiful, clean hotel. Top class service. Great breakfast.
Stayed 5 nights in Feb 2024
Response from Muhammad Saud on 13 Mar,2024
Dear Mr. Sulayman, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team

10/10 Excellent

Thanida

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 3 nights in Feb 2024
Response from Muhammad Saud on 13 Mar,2024
Dear Thanida,We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad Saud Hotel Management team

10/10 Excellent

Mariya

Stayed 2 nights in Jan 2024
Response from Mohamed Wasim on 21 Mar,2024
Dear Ms. Mariya,We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah.We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon.We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable.Thank you for choosing Jabal Omar Jumeirah Makkah!Best regards,Mohamed Wasim FarookHotel Management team

4/10 Poor

Sameer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Need more attention .
I tried to call the reception desk and housekeeper to request shower cap and no one answering for almost one hour until I end up calling the other divisions to pickup the phone. The bathroom full of mold. The hotel name supposed to be Jumeirah Makka and taxi driver dropped us on jumeirah jabal Omer and we insist that’s not same hotel therefore name need to be corrected on the website Seriously that not jumeirah hotel and services we got in Dubai and other hotels .
Stayed 3 nights in Jan 2024

10/10 Excellent

Kamel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 2-day stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Hiba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not have been happier for choosing this property for our stay in Makkah, it shows 10 minutes walk to the haram but in reality it is much closer, clean, smells nice, new, convenient! The breakfast was exceptional! All staff we encountered have been so nice, friendly and accommodating! Would highly recommend to anyone who wondering about options.
Stayed 1 night in Dec 2023

6/10 Okay

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good apart from departure from the hotel. The taxi could not get in on time to pick us up due to security at the gate of Jabal Omar entrance, which meant we missed our train. This was very disappointing, as I paid extra for my onward journey.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jubril

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually skip over reviews but this deserves a special mention! So I must admit I have never heard of Jumeirah before this and everytime it popped up in my search, I looked over it. I’m so glad I didn’t and will definitely be looking for them every chance I get to come to Makkah. The property is clean and the customer service was top priority. They make you feel like you’re the only special one. I would live to mention “Amin Rahman” who was extremely welcoming and helpful the cafeteria during breakfast hours. He elevates the welcoming atmosphere. I would also like to mention “ Abddurahman” the parking security manger who was very helpful to my family and just overall. He made my experience delightful. See you soon
Stayed 5 nights in Nov 2023

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, cleanliness, and amenities. Mention specific positive experiences with staff, room quality, or dining. Be detailed about what made your stay enjoyable and consider adding a personal touch, like how the hotel exceeded your expectations.
Stayed 4 nights in Nov 2023

10/10 Excellent

yasmina

Stayed 5 nights in Nov 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Abdulrahman

Stayed 2 nights in Oct 2023

4/10 Poor

Abdellah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Retard lors d’arrivée. La suite n’est pas prête, la porte qui se ferme pas, personnel qui dérange en plein prière et des employés qui viennent prendre des mesures pour d’éventuelles travaux pendant notre séjour. Manque de professionnalisme. Vraiment ils ont beaucoup à apprendre dans l’hôtellerie.
Stayed 3 nights in Feb 2024
Response from Muhammad Saud on 13 Mar,2024
Dear Mr.Abdellah, Thank you for sharing your experience of your recent stay at Jumeirah Jabal Omar Makkah. Your feedback is invaluable to us, and I extend my sincere apologies for the inconveniences you encountered during your time with us. I regret to hear about your dissatisfaction with the level of service during your stay. Please know that this falls short of the high standards we strive to maintain, and we take your concerns very seriously. Rest assured; I have personally addressed these issues with our management team to ensure immediate action is taken to prevent such occurrences in the future. We greatly appreciate your understanding and patience, and your feedback serves as a valuable opportunity for us to improve our services. We are committed to providing all our guests with a seamless and enjoyable experience, and your comments will undoubtedly help us achieve this goal. Once again, I apologize for the inconvenience caused, and I sincerely hope that we will have the opportunity to welcome you back to Jumeirah Jabal Omar Makkah in the future. Please do not hesitate to reach out to me directly if there is anything further I can assist you with. Best Regards, Muhammad Saud Hotel Management Team

10/10 Excellent

Souleimane

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Bästa
Stayed 14 nights in Jan 2024
Response from Muhammad Saud on 13 Mar,2024
Dear Mr. Souleimane, We sincerely thank you for choosing Jumeirah Jabal Omar Makkah as your premier destination in the Holy City of Makkah. We extend our appreciation to you for sharing your stay experience with us. It gives us immense pleasure to learn that your stay with us was comfortable and pleasant. Your feedback is highly valued, and we assure you that it will be shared with all relevant departments. The entire team is eagerly looking forward to the opportunity to welcome you back soon. We assure you that we will make every effort to ensure your next stay with us will be even more enjoyable. Thank you for choosing Jabal Omar Jumeirah Makkah! Best regards, Muhammad SaudHotel Management team

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023