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Reviews of The Shore 3BR Luxury Residences

3 out of 5
The Shore 3BR Luxury Residences
193, Pinggiran at Sungai Melaka, Jalan Persisiran Bungai Raya, Malacca City, Melaka

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 53 reviews" "
Rating 8 - Good. 28 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Cheong

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from JL on 2 Sept,2020
Thanks a lot

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from JL on 18 Jul,2020
Thanks for loving to stay here

6/10 Okay

NGIN

Travelled with group
Liked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an UNFORGETABLE experience.. very satisfied ...
Stayed 1 night in Mar 2020
Response from QHH on 4 Mar,2020
Thanks a lot

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment and facilities are good except in master bedroom got used towel might be from people before me.
Stayed 2 nights in Jan 2020
Response from QHH on 4 Feb,2020
Thanks for feedback. Will inform our operation team on that.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Not as reaching the minimum. Furniture all old and smell weird.
Stayed 1 night in Jan 2020
Response from QHH on 4 Mar,2020
Thanks for feedbacks

2/10 Terrible

Ted Chee Kiong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
Terrible stay. Toilet bowl clogged and dirty sheets. Service staff do not bother to respond and attend to the complaints. I will never stay at this again. Shore 3BR Luxury Residences at Melaka/Malacca. See photos of WhatsApp messages to apartment management and their non reply
Stayed 1 night in Dec 2019

10/10 Excellent

Mavis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3 BRM apartment was spacious and had clean beds and toilet. Swimming pool was fun for kids. Only issue was the water from the shower in the master bedroom flows into the toilet bowl area, Hendry have to keep mopping to make sure it’s dry. Love the view and will definitely be back again.
Stayed 2 nights in Dec 2019

8/10 Good

Eng Kiat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Dec 2019

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money in terms of the large unit size, amenities and the spectacular river view from balcony. Additional to the ease of checking in and it's location truly made the short holiday really worth while.
Stayed 2 nights in Dec 2019

4/10 Poor

Denny

Travelled with family
Disliked: Cleanliness, staff & service
Disappointed
I was totally disappointed with the host. Poor English and doesn't know what information need to provide to us. At first, only provide us an access code which is use for the unit door. I told them i need the mailbox pin to unlock. Then their reply is the access card inside the mailbox. They didnt understand that i need the mailbox pin to open up get the access card. Next is the fan remote control not working. I message them but none of the host reply me. There is no reply at even we check out. Once we check in, then they just inform us the washing machine is not working. This kind of amenity should inform the guest earlier if its not working. The house is dirty and the sofas even got bugs. There is a lot of ants in the kitchen table. Pleaee avoid this host as all cost!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
washer not working. otherwise all ok
Stayed 1 night in Nov 2019
Response from QHH on 29 Nov,2019
Thanks for feedback ya.

10/10 Excellent

Joseph, Kuching

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from QHH on 29 Oct,2019
Thanks ya

6/10 Okay

DT

Travelled with family
Disliked: Staff & service, amenities
TV with no basic channels at all. Will need to key in the door pin everytime we need to open the door. One room is smelly. The master room aircon is not working at all. Sometimes the door cannot be closed properly, please check before leaving the house.
Stayed 2 nights in Sep 2019
Response from QHH on 26 Oct,2019
Thanks for sharing your valuable feedbacks. Will ask your technical guy to go check it out

8/10 Good

rita

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Had some issue checking-in with the door sensor & waited for 30mins for help. Other than that, we enjoyed our stay.
Stayed 3 nights in Sep 2019
Response from QHH on 26 Oct,2019
Thanks for your feedback. Will ask our technical guy go check it out

8/10 Good

Tan, Singapore

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the environment of this property but i did not like the cleanliness of the toilets.
Stayed 1 night in Sep 2019
Response from QHH on 26 Oct,2019
Great to hear you enjoy to stay at this environment. All right, we cross check with our cleaners

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising large n clean apartment
The 3 bedroom apartment was bigger than we expected. It was very clean n comfortable, had everything we needed. The wifi was strong. We appreciate the check in process, simple n efficient. No queue, no waiting...just phone msg with clear instructions, pin n code. We liked the apartment so much that we decided to extend our stay for another day. The request was met promptly with clear instructions..it was totally hassle free. Checking out another simple process. We will make this our preferred accommodation in Melaka. Thank you.
Stayed 3 nights in Sep 2019
Response from QHH on 11 Sept,2019
Thanks for your kind feedbacks. Welcome back soon ya :)

8/10 Good

Saharudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from QHH on 11 Sept,2019
Thanks

8/10 Good

FAZRIE, Johor Bahru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View not as expected
Stayed 1 night in Aug 2019
Response from QHH on 3 Sept,2019
Thanks for your kind feedback ya

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok for short stay family vacation. The location is good. However the toilet flash in the 2nd toilet is leaking which need to be fixed.
Stayed 3 nights in Aug 2019
Response from QHH on 3 Sept,2019
Thanks for feedbacks. Sure, will get that fix ya

8/10 Good

Anon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The overall cleanliness of the property is good it is just the toilet is not cleaned properly, there were stains on the floor and wall of both toilets. Toilet in the Master bedroom was filthy, and the pipes were broken. The floor in the kitchen is swollen, maybe due to pipe burst under the floor or something
Stayed 2 nights in Aug 2019
Response from QHH on 21 Aug,2019
Thanks for feedback. We will send the cleaner to check this out.

8/10 Good

Toma

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from QHH on 15 Aug,2019
Thank you

8/10 Good

WAN

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great time here. The property was complete with functional kitchen (microwave, kitchen utensils also available).Suitable for families with kids. Cleanliness was ok.The shower doors and floor could really use some scrubbings. The wardrobes were a bit dusty as well. We enjoyed the gym and sauna.However, the pools were filthy!! The owner n team was friendly and helpfull as well. Will consider coming back.
Stayed 1 night in Aug 2019
Response from QHH on 15 Aug,2019
Thanks for your kind feedback. Cheers

8/10 Good

ng

Liked: Staff & service, property conditions & facilities, room comfort
Overall okay
Overall is okay location good, but access card provided one only, for group is not convenient, swimming pool water not clean
Stayed 1 night in Jul 2019
Response from QHH on 15 Aug,2019
Thanks for your kind feedbacks.

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Jul 2019
Response from QHH on 25 Jul,2019
Thanks and welcome back

8/10 Good

Xuanqi

Liked: Property conditions & facilities, room comfort
Everything was ok except for the heavy smell of left over rubbish which polluted the whole house
Stayed 1 night in Jul 2019
Response from QHH on 25 Jul,2019
Thanks for feedbacks. Durian season, our previous guests bought and eat inside. Sorry for that. We have sprayed to remove the smell

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok except the check in condition. There's miss communication. The owner had massage us through whatsapp without proper introduction. Thats the only issue but overall it's okay.
Stayed 2 nights in Jul 2019
Response from QHH on 25 Jul,2019
Thanks for your feedback. We have written in the group chat about the booking, and brief about who we are ya. We will improve on the text message. Cheers

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a pity for such a spacious unit.
We had informed about the stained towels & blankets, TV with no reception, foul smell but no response from the management after the feedback via WhatsApp. Looking at the uncovered ceiling with water dripping down, my guess is that the management has already knew about the leaky pipe but nothing was mentioned about it till we brought it up and no apologies at all. The foul smell in the unit could be due to the prolonged state of the leaky pipe.
Stayed 1 night in Jun 2019
Response from Admin on 4 Jul,2019
Thanks for your feedbacks. Now have been resolved

6/10 Okay

lim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from QHH on 27 Jun,2019
Thanks ya

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice accomodation
it a very good stay for family and group traveller, can even use the building facility especially kid like playing in the water park.
Stayed 1 night in Jun 2019
Response from QHH on 13 Jun,2019
Thats great to hear that. Welcome back again. Cheers

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is very common now but We have to tap at the door at the another unit which is very inconvenient. The wifi is too weak to be share and use, is almost like no wifi at all.
Stayed 3 nights in Jun 2019
Response from QHH on 13 Jun,2019
Thanks for feedbacks. We are still negotiating with the landlord to install one.

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from QHH on 13 Jun,2019
Thanks

8/10 Good

Yong hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from QHH on 6 Jun,2019
Thanks and welcome back again

10/10 Excellent

Norafidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and beautiful room
Stayed 1 night in Apr 2019
Response from QHH on 9 May,2019
Thanks ya. Come again next time :)

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big three room condo, easy check in, hotel guest needs to Q for check in process while residences only follow owner instruction to get acess card at mailbox. Owner very helpful and nice. Great for family gather.
Stayed 1 night in Apr 2019
Response from QHH on 23 Apr,2019
Thanks for your kind feedbacks. Do visit us again ya.

10/10 Excellent

MFB, KL, MY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. We have great stay here!
Stayed 1 night in Apr 2019
Response from QHH on 23 Apr,2019
Thats great to hear that. Cheers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from QHH on 30 Mar,2019
Thanks ya

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from QHH on 13 Apr,2019
Thanks for feedbacks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from QHH on 13 Apr,2019
Thanks for your rating and review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from balcony
Stayed 1 night in Feb 2019
Response from QHH on 17 Feb,2019
Thanks for your positive feedback. Do visit us again next time when in Melaka ya. Take care.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice location ..below property is a shopping mall..have some mamak stall nearby.the view from balcony is malacca river.there have some swimming pool,play pool can for kids.room very big ,suitable for big family or friend gathering.just 5minutes car walk from property to jonker street.
Stayed 1 night in Feb 2019
Response from QHH on 10 Feb,2019
Thanks for your positive reviews. Welcome back to Melaka soon

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good location
Overall, really great place to stay in! Apartment is equipped with oven, microwave, fridge. Although there are some pans, we did not do any cooking though it's possible. Utensils, cutleries are available so you have the ease of dining in if you wish to. Beds are on the harder side but really comfy. 4 double beds (2 rooms) but you can combine them to make it a queen, just have to replace them back to their original upon checkout. Fully wi-fi coverage. Tv options are limited but it's malacca, loads of things to munch and do instead of being in the apartment. Pool and gym are great, best time for a warmer pool is probably around 12 when the sun shines onto the pool, otherwise expect chilly waters. Car park is free and loads of lots to choose from though on Saturdays, you might need to park at the higher levels. Park close to the C zone where you have the luxury of using the residences elevator instead of the other one where's you share with the mall commuters, making it very slow and packed. Very important here!!! Please call or communicate through hotels.com to get in touch with the owner. We failed to do this and resulted in about half hour delay, but otherwise, everything's smooth sailing. Owner will get in touch with clear instructions of checkin. Don't rely on the reception, they are clueless and offer no assistance.
Stayed 2 nights in Jan 2019
Response from QHH on 15 Jan,2019
Thanks for your feedbacks in detail. Happy to see you all enjoy the stay here. Do visit again next time. Cheers :)

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from QHH on 3 Jan,2019
Thank you

8/10 Good

Liow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Good services from the hotel staff
Stayed 1 night in Nov 2018
Response from QHH on 8 Dec,2018
Thanks for your kind review. Cheers

8/10 Good

Zaila, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay by the riverside
Strategic location & nice view. Good & convenient place for family stay during holiday/ vacation.
Stayed 1 night in Sep 2018
Response from QHH on 20 Sept,2018
It is great to know you all love this holiday home. Do come back again soon ya. Thank you

4/10 Poor

elfadl h.

Liked: Cleanliness
Des hauts et des bas
Le propriétaire a oublié d envoyer les renseignements Machine à laver ne marche pas, ainsi que la télé et la climatisation de la chambre parentale Vue extraordinaire
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
本人訂了兩個apartment，每個apartment都係3房2廁，其中一房是套房，每個apartment都非常大，有露台，我入住的露台望到樓下有船有單軌列車，晚上非常美麗，極力推介，又新又乾淨，樓下係商場，下雨都有節目，有小型水旅館，有toy musuem，有3D畫展，有商店，非常方便
Stayed 1 night in Jan 2020
Response from QHH on 6 Feb,2020
谢谢您，有机会再回来哦