"Staff were amazing taking an interest in our plans and suggesting places to visit. They help us to book Sapa Trekking (4 nights -3 days), it’s nice trip with great service.Very convenient location near the lake."

"Hotel is good value for money. Great location, comfortable beds and a good breakfast. The receptionist Liuhongcao (English name is Sulli) is wonderful. She goes above and beyond for guests. If we could give her personally 10 stars we would. Note: The rooms are clean but a little bit hot when I came ..."

"Lovely boutique hotel with exceptional staff & a welcome pool after a day sightseeing"

"Totally enjoyable , service impeccable along with tremendous graciousness a jewel of a hotel!"

"This hotel totally impressed us in unexpected ways. The service was unbelievable. From Kev at late night reception, to Eric always in a suit at breakfast, to Chloe at checkout, each understood our needs before we did. And their help is always with true authenticity and not just to get a tip. The ..."

"The staff Susan made us felt very welcomed. She even addressed us my our names..."