Lotte Center Hanoi

The staff, hotel restaurant, and location were great. We’ve stayed at three hotels in Hanoi, and we will be returning to this one. Thank you for having us!

Everything was excellent. The staff were very professional and took care of us like we are VIPs, especially the hotel manager. We highly recommend it and consider yourself lucky if you happen to book with them.

From the moment I stepped into the room, I was greeted by a lovely lemongrass scent that instantly set the tone for a relaxing stay. The room was spotlessly clean and well-maintained — a simple but meaningful detail that made a big difference in how comfortable I felt throughout my visit. The staff truly stood out. Friendly, polite, and genuinely helpful — they went above and beyond without ever making it feel like a chore. A special mention for their luggage storage service: they held my bags without any fuss while I headed out on a Hạ Long Bay cruise, which made my trip planning so much smoother. This is the kind of thoughtful hospitality that earns real loyalty. Breakfast was a genuine highlight — a generous spread with a great mix of Vietnamese and Western options. Whether you're craving a warm bowl of phở to start your morning or something more familiar, there's something for everyone. Fresh, varied, and delicious every day. The location is hard to beat for exploring Hanoi's Old Quarter, yet the hotel sits on a quieter side street — a real blessing if you're a light sleeper. Within a short walk you'll find convenience stores, laundry services, and bus pick-up points for day trips. It's the perfect balance of being close to the action without the noise. I would stay again in a heartbeat — and will recommend to every friend visiting Hanoi