"The location of the hotel is great to discover Hanoi by feet. The staff is great, especially Anna. She supported us with recommendations for food and sights. Helped us with a map,arranged our trip to ha long bay; Ninh Binh and the transfer to the airport. We will come back!"

"Amazing staff, great breakfast, comfortable and luxurious room"

"Customer service is world class exceptional. Hotel in great location. Beautiful property. Breakfast best I have had whilst travelling. Hotel truly excels only one suggestion be more sustainable with removal of plastic bottles to glass and wooden toothbrushes etc but faultless and highly ..."

"Totally enjoyable , service impeccable along with tremendous graciousness a jewel of a hotel!"

"They treated us like royalty."

"The staff Susan made us felt very welcomed. She even addressed us my our names..."