I've stayed here before; it's one of my favourite hotels. The facilites, cleanliness, room, parking, and food and drink quality cannot be faulted. The Lounge staff, particularly Denny, treat you as super valued customers and could not be more helpful. New Year in Cantina Kahlo was excellent, with a tasty, diverse menu.
That said, this is the first time I have not had Lounge access for the whole stay, and there were some service issues. At breakfast in La Med (16BD per person), we had to wait 30 minutes for tea and coffee and did not get any until after we had finished eating. We also had to ask for plates, cutlery, and milk. A hotel at this level needs to do better.
We also went to the Burlington Club for a late drink but were informed that it was not serving even though it did not close for 25 minutes. I was then told last orders were 45 minutes to closing. I have never been to any bar, anywhere in the world, with such a ridiculous last orders policy.
Lastly, when trying to book Trader Vic's one evening, I was told that it was "fully booked until closing" (2am). This is not the first time I have had this kind of issue, and quite often if you just walk down then you will get in if you wait a few minutes. They often claim to be fully booked but then freely accept walk-ins, and a stroll around the resort later in the evening suggested they were not, in fact, full.
Overall, a great hotel, but some of the food and drink facilities need better organisation.