Hotels in Mata de Plátano

"The rooms are so incredibly small. I was there with my husband and there’s no place for your bags AT ALL. The property is great, but the rooms are so small "

"We had an amazing stay at the Hampton Inn & Suites: San Juan. The daily INCLUDED breakfast was amazing. Our little ones absolutely LOVED it. The pool and hot tub were so clean and so nice to enjoy. And even though it’s so close to the airport, unless you’re out of your room… you barely hear the planes. It’s also great that they have a later checkout time than most places (check out is at noon). The hotel itself is very clean and tidy. Any staff members we interacted with were very kind, friendly, and offered a service with a smile. Absolutely no complaints about our stay…. Or at all. About the area…. It may look sketchy…. And it absolutely CAN be. However, we travel to Puerto Rico about 3 times a year and we prefer to stay in Isla Verde/Carolina. This property is within walking distance of so many restaurants, shops, and the beach."

"Everything was good. Needs hotel signs direction from different terminals "

"The resort is amazing, we enjoyed Palomino Island and the main pools immensely. Overall we had an awesome trip, but it wasn’t without a few “not so great” moments. Check in wasn’t great, we had booked 2 queens and were placed in a King. The gentleman at the front desk was insistent I booked a king until I showed my email confirmation showing we booked 2 queens. He was very short with me and was not friendly. I’m also used to some directions to the room, he quickly brushed me off and told me to go find a bellhop. The funicular had broken down twice over two consecutive days and the timing with the last shuttle from Palomino island the water park closing created a very long wait time. Normally when both were running the wait wasn’t too bad at all. I highly recommend making dinner reservations before your arrival, especially if traveling during a busy time like spring break. I had made reservations, but saw numerous people trying to get a table and turned away. We also had attempted to call the concierge at various times and the calls were not answered. We had to go to the concierge desk for questions or help. Concierge desk was extremely helpful though in getting an earlier shuttle to the airport when our flight was canceled and we had to get on an earlier flight. All in all. Wonderful trip and experience for the most part. Be prepared to wait in lines. Highly recommend if you can tolerate some wait times."

"staff was very nice and welcoming, checkout was super easy, nice pool! "

"Overall, it was a good place to stay due to its great location. Our room's wiring was strange, and breakfast was chaotic. Needing a room key to access the outside patio to eat breakfast (not enough tables/room inside) is ridiculous and hard to do."

"Everything was excellent"

"We put do nut disturb in the room when we left because we dont want room service when we return some room service do the cleaning. At the night we are resting a man with a key open the room. "

"My room toilet was broken. Hard to find good food. One coffee shop and line was 30 min wait on average just to order. I had asked for conditioner for my room numerous times and was told some would be brought to my room. Never got any. Stayed one night pre cruise. Would not recommend. "