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Reviews of Four Points by Sheraton Medan

4 out of 5
Four Points by Sheraton Medan
Jl. Gatot Subroto No. 395, Medan, North Sumatra

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 106 reviews" "
Rating 8 - Good. 53 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 6 out of 106 reviews" "
Rating 2 - Terrible. 4 out of 106 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Firdaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Santo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love you
This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023

10/10 Excellent

Tati

Travelled with group
Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023
Response from The Management - Four Points by Sheraton Medan on 6 Jun,2023
Dear Ms. Tati, Thank you for staying with Four Points by Sheraton Medan. Thank you for sharing your wonderful experience stay in our hotel. Glad to also read that you have had a memorable stay with us with plenty of fond memories to cherish forever. Thank you for highlighting the personalized level of services extended by our Associates. We looking forward for your next journey to Medan. Sincerely,

4/10 Poor

Bernard

Business traveller
Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel wz family friendly.
Very good for family stay
Stayed 4 nights in May 2022

10/10 Excellent

Mohd Rahman Bin

Stayed 1 night in May 2022

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

2/10 Terrible

HENDRY

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019

8/10 Good

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort
So So Hotel
Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
nice stay but didn’t get single bed
Stayed 2 nights in Aug 2019

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019

4/10 Poor

Paul, California

Travelled with partner
Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disappointed experience
*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
Stayed 1 night in May 2019

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very plain looking lobby
Stayed 2 nights in Apr 2019

8/10 Good

md nasair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above Expectations
First good impression from the front desk. Warm welcome and efficient service, cleanliness and comfortable room with excellent Wi-Fi coverage and connection.
Stayed 2 nights in Mar 2019

8/10 Good

Ronny

Liked: Staff & service
the room was just okay.
overall is okay, but a little noise out there in my room. called the operator and ask if we could borrow any travel adaptor, they said 'yes'. but it never come to my room. just okay. food also just okay.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Four Points by Sheraton Medan
One of the better hotels in Medan, it has good facilities including gym, pool.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Four Points by Sheraton Medan
The hotel is one of the better hotels in the city, facilities in the hotel are good and comprehensive.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
review of Four Points by Sheraton Medan
The hotel is nice and clean, 1 of the better hotels in Medan.Nice breakfast and good gym facilities.
Stayed 2 nights in Feb 2019

8/10 Good

Qisthi aufa

Liked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
It was amazing. The room was very clean and comfortable. The food was excellent. I give it two thumbs up.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Amirulbismil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Friendly Hotel staff
The place is nice and comfort. Most of staff are friendly and helpfully thanks to all the team. Food in room dining is fantastic and delicious. Just that the food/drink is alway sold out even noon time. Could just improve in this area
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About right for the price. Front desk & dinning staff are courteous and make you feel welcomed
Stayed 2 nights in Nov 2018

10/10 Excellent

Starlee

Fabulous stay! The staff are wonderful and very helpful!
Stayed 2 nights in Nov 2018

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Not ready
*Front desk staffs are not ready to welcome their guests even though we booked and fully paid since weeks ago. Takes long time to search our booking record.... *Can’t fulfill requested king size bed in either room
Stayed 1 night in Oct 2018

10/10 Excellent

Manver, Cambridge Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 2 nights in Sep 2018

10/10 Excellent

David

Great hotel - comfortable, clean and friendly.
Very comfortable hotel, clean and convenient. Great breakfast, friendly staff. I'll definitely stay here again next time to Medan.
Stayed 1 night in Aug 2018

8/10 Good

Martien, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast always had a good selection that changed daily.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2018

10/10 Excellent

Rickbrar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent & Ideal Location
Away from the hassle and busy trafffic but yet a stone throw away, very ideal. Great customer service, cosy & comfort with full amenities.
Stayed 2 nights in Jun 2018

8/10 Good

Lilis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service!
Smiles all around as we stepped in the hotel & Restaurant, keep up the great service! The room is clean & comfortable. Breakfast is good, but please change the menu, cos it gets boring when we’re eating same varieties during our 4 nights stay. A reward should be given to restaurant server Dika for his untiring smiles and warm service. We’ll definitely be back if we’re in town again.
Stayed 1 night in Jun 2018

4/10 Poor

YC, Singapore

Disliked: Staff & service, property conditions & facilities
Disappointment in front desk, conceirge
Conceirge lacked knowledge of English and had difficulty in communications. There is also lack of information for tourists (no maps, no recommendations on places of interest). I could get more information from Google than the Conceirge. Worst service in all SPG hotels so far. Front desk gave different information. During check in, I opted to pay for half a day more as I wss told latest check out is 1pm, and i was planning to check out at 4.30 pm. When I was checking out I was told the latest I could check out was 3pm, so I wasted half a day's payment. Also during check out, the half day rate was much more expensive than what I was quoted on check in. This was resolved however, when front desk staff used the earlier rate, but seemed to do so reluctantly and "out of goodwill". I feel that this is unacceptable. Front desk also did not recognise any SPG member benefits due to Expedia booking, I have learned that I should book direct from SPG in future. Conclusion : will try the JW Marriott nearby for next visit, unless service improves at Four points. Really the worst experience thus far from a SPG hotel.
Stayed 2 nights in May 2018

10/10 Excellent

novawaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, and good location, good staff

8/10 Good

Sanny, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service at receptionist
Only 2 desks available out of 4 both check in and chec out. I spent sometimes waiting to be served. Please improve. Thanks. Others are great.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Rahmad

Liked: Cleanliness, property conditions & facilities, room comfort
Service was not at Sheraton-level service
Stayed at the hotel for three nights in two connecting rooms with my family. The hotel is conveniently located in the city centre but away from traffic jam areas. The hotel is a short distance away from major malls in Medan and culinary locations. Our rooms seems to be newly furnished and very nice. The room was said to have a city view but was blocked by a big wall. Service is not as expected from a Sheraton hotel. One time we came home in the afternoon but one of our room was cleaned and the other was not, when I asked the cleaning staff he said that my room was the responsibility of another crew (somewhat confusing since its a connecting room). One time soap and shampoo was not delivered and I had to call to ask for it. Upon checking out, had ordered a breakfast box for the kids because we left early in the morning but was never made by the staff. And many more... Careful when arriving if you are using a sedan because to accessed the hotel lobby one need to go up a swirling ramp that is poorly designed resulting in all sedans that I rode running aground and slightly damaging its underside.
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Yi Yang

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

ashok, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staffs are not supportive
Hotel is ok but the staffs were not pleasant and. Concierge has very minimum people to attend
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Staff & service
Not too happy
Very slow staff when checking in and checking out, very unprofessional and a bit rude. Stayed for 3 days and the room was not completely ready kind of forgot things...such as toilet paper/ tissues. Definitely will not coming back. Breakfast staff always interrupting us to make sure that we are the hotel's guests by asking our room number.
Stayed 3 nights in Jul 2017