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Outdoor pool
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Minibar, in-room safe, cots/infant beds, rollaway beds
Minibar, in-room safe, cots/infant beds, rollaway beds

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationMedan Mall20 min walk
    Popular LocationRahmat International Wildlife Museum & Gallery3 min drive
    Popular LocationSri Mariamman Temple3 min drive
    AirportMedan (KNO-Kuala Namu Intl.)56 min drive

Choose dates to view prices

  • Business Room, 1 King Bed, City View (King or Twin)

    Room amenities

    • Sleeps 2
    More detailsBusiness Room, 1 King Bed, City View (King or Twin)
  • Business Room, 2 Single Beds, City View

    Room amenities

    • Sleeps 2
    More detailsBusiness Room, 2 Single Beds, City View
  • Junior Suite, 1 King Bed

    Room amenities

    • Sleeps 2
    More detailsJunior Suite, 1 King Bed
  • Grand Suite, 1 King Bed, City View

    Room amenities

    • Sleeps 2
    More detailsGrand Suite, 1 King Bed, City View
  • Deluxe Room, 1 King Bed (King or Twin)

    Room amenities

    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed (King or Twin)
  • Deluxe Room, 2 Single Beds

    Room amenities

    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds

About this area

Medan

Located in Medan, Four Points by Sheraton Medan is in the city centre and near the airport. Travellers who have shopping on the agenda can visit Medan Mall and Sun Plaza.
Visit our Medan travel guide
View in a map
Popular Location

What's nearby

  • Medan Mall - 20 min walk
  • Rahmat International Wildlife Museum & Gallery - 3 min drive
  • Sri Mariamman Temple - 3 min drive
  • Vihara Gunung Timur - 14 min drive
  • Sun Plaza - 15 min drive

Getting around

  • AirportMedan (KNO-Kuala Namu Intl.) - 56 min drive

Restaurants

  • Where to eat
  • The Eatery – Restaurant with a bar. Serves breakfast, brunch, lunch and dinner daily.
  • The Onyx – Open daily, happy hour available.

About this property

Four Points by Sheraton Medan

4-star spa hotel near Medan Mall
This smoke-free hotel features a full-service spa, a restaurant and an outdoor pool. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 220 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LED TVs with cable channels. 24-hour room service, minibars and free bottled water are among the other amenities available to guests.
Four Points by Sheraton Medan offers 220 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage - sports
  • Massage - Thai
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in between 2 PM and midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per stay.
Cots (infant beds) are available for IDR 350000.0 per stay

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Crib (infant bed) fee: IDR 350000.0 per stay
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Grand Serela Hotel
Grand Serela Medan
Grand Serela
Four Points Sheraton Medan Hotel
Four Points Sheraton Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Can I cancel my reservation for free at Four Points by Sheraton Medan and receive a full refund?
Yes, Four Points by Sheraton Medan offers free cancellation on select room rates, because flexibility matters! Please refer to Four Points by Sheraton Medan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Four Points by Sheraton Medan?
As of 29 Sep,2020, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Medan on 1 Oct,2020 start from SG$43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Four Points by Sheraton Medan have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Four Points by Sheraton Medan pet-friendly?
No, pets are not allowed at this property.
How much is parking at Four Points by Sheraton Medan?
Four Points by Sheraton Medan doesn't offer parking.
What time is check-in at Four Points by Sheraton Medan?
Check-in is from 2 PM to midnight. Late check-in is available during limited hours.
What time is check-out at Four Points by Sheraton Medan?
Checkout is at noon.
Where is Four Points by Sheraton Medan located?
Located in the heart of Medan, this spa hotel is 1 mi (1.6 km) from Medan Mall and 1.9 mi (3.1 km) from Sun Plaza. Sri Mariamman Temple and Rahmat International Wildlife Museum & Gallery are also within 2 miles (3 km).
4.0
Very good
96 reviews
5 - Excellent
32
4 - Good
48
3 - Okay
7
2 - Poor
5
1 - Terrible
4

4.3/5

Cleanliness

4.0/5

Staff & service

4.6/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020

1/5 Terrible

Stayed 1 night in Jan 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020

2/5 Poor

Happy face iconLiked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019

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