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Overview of Prime Plaza Hotel Kualanamu Medan

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Guest reviews

4.1 / 5Very Good
30 reviews
Guests rated this property 4.3/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Free airport shuttle

Map

What's nearby

AirportMedan (KNO-Kuala Namu Intl.)6 min drive
Popular LocationGreat Mosque of Medan37 min drive
Popular LocationMaimun Palace40 min drive
Popular LocationTjong A Fie's Mansion42 min drive

Choose dates to view prices

  • Superior Double Room

    5/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    Show details
  • Superior Twin Room

    5/5 guest room rating

    Room amenities

    • 29 sq m
    • Sleeps 3
    Show details
  • Family Room

    Room amenities

    • 31 sq m
    • Sleeps 5
    Show details
  • Deluxe Double Room

    Room amenities

    • Sleeps 2
    Show details

About this area

Medan

Located in Medan, Prime Plaza Hotel Kualanamu Medan is in an area with good airport proximity. Great Mosque of Medan and Maimun Palace are notable landmarks, and travellers looking to shop may want to visit Sun Plaza.

Visit our Medan travel guide
Map
Popular Location

What's nearby

  • Great Mosque of Medan - 37 min drive
  • Maimun Palace - 40 min drive
  • Tjong A Fie's Mansion - 42 min drive
  • Pantai Pondok Permai - 42 min drive
  • Balai Kota - 42 min drive

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 6 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant offering Indonesian cuisine. Serves breakfast, lunch and dinner daily.

About this property

Prime Plaza Hotel Kualanamu Medan

3.5-star hotel with free airport shuttle and restaurant
Along with a restaurant, this smoke-free hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a coffee shop/café, 24-hour room service and a business centre. All 140 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and dishwashers.
Prime Plaza Hotel Kualanamu Medan offers 140 forms of air-conditioned accommodation with minibars and a safe. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, bidets and complimentary toiletries.
This Medan hotel provides complimentary wireless Internet access. 43-inch LED televisions come with cable channels. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.
An outdoor pool and a children's pool are on site.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Free 24-hour return airport shuttle
Airport shuttle at scheduled times

Food and drink

Local cuisine breakfast available for a fee daily 6 AM–9 AM: IDR 110000 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Things to do

Children's pool
Outdoor pool

Family friendly

Children's pool
Dry-cleaning service
Laundry facilities
Outdoor pool
Fridge

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service

Languages spoken

English
Indonesian

Business services

1 meeting room
Business centre

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains

Bathroom

Bidet
Free toiletries
Hairdryer (on request)
Shower
Towels

Entertainment

43-inch LED TV
TV channels

Food and drink

Coffee/tea maker
Dishwasher
Electric kettle
Free bottled water
Minibar
Fridge

More

Desk
Electrical adapters/chargers
Restaurant dining guide
Safe
Slippers
Turndown service
Window screens

Policies

Check-in

Check-in between 2:00 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available at scheduled times
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American Express
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: IDR 110000 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector and a security system.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Can I cancel my reservation for free at Prime Plaza Hotel Kualanamu Medan and receive a full refund?
Yes, Prime Plaza Hotel Kualanamu Medan offers free cancellation on select room rates, because flexibility matters! Please refer to Prime Plaza Hotel Kualanamu Medan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Prime Plaza Hotel Kualanamu Medan?
As of 31 May,2020, prices found for a 1-night stay for 2 adults at Prime Plaza Hotel Kualanamu Medan on 1 Jun,2020 start from SG$34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does Prime Plaza Hotel Kualanamu Medan have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at Prime Plaza Hotel Kualanamu Medan?
Check-in is from 2:00 PM to 10:00 PM. After-hours check-in is not available.
What time is check-out at Prime Plaza Hotel Kualanamu Medan?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's a free airport shuttle.
Where is this property located?
Situated near the airport, this hotel is within 25 mi (40 km) of Great Mosque of Medan, Maimun Palace and Sun Plaza.

Guest reviews

4.1
Very Good
5 - Excellent
13
4 - Good
10
3 - Okay
5
2 - Mediocre
1
1 - Poor
1
4.3
Cleanliness
4.2
Service and Staff
4.5
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

2/5

  • Disliked: Cleanliness, property conditions & facilities, room comfort

Overpriced and disappointing

Very over priced. Average hotel but convenient for airport. Terrible but expensive food. Poor facilities - the pool had a layer of scum and the gym was stuffy and lacked a/c. Smelly room and dated air conditioning. Decent bed and linen. Good size room. Wouldn’t recommend or go back. Better off staying closer to Medan

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was clean and comfortable. Its really close to the airport.Check in and check out was smooth and easy. Staff were friendly and helpful.

Stayed 2 nights in Sep 2018

4/5 Good

  • Liked: Cleanliness, staff & service

the staffs are friendly and requests were attended to quickly. The only thing is the toilet bowl is dirty and the tap water is a little brownish.

Stayed 3 nights in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was a great place to rest after our two day jungle trekking. We loved that since we had a very early flight the staff packed us our breakfast to go. We arrived to the hotel around 8 or 9 pm and since we were trekking for 2 days, we had a bunch of dirty and smelly clothes from the campfire but the staff was able to accommodate our needs and cleaned our laundry and had it ready somewhere around midnight although it came at a steep price as the laundry service costed us more than the night stay but given the time of the day and that our Indonesia trip was just starting we thought the cost was reasonable. Would not hesitate to stay again.

Stayed 1 night in Sep 2018