- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Overview of Prime Plaza Hotel Kualanamu Medan
Photo gallery
Guest reviews
Very Good
30 reviews
Guests rated this property 4.3/5 for cleanliness.
Amenities
- Pool
- Free WiFi
- Free parking
- Free airport shuttle
Map
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang kuis, Medan, Sumatera Utara
What's nearby
Medan (KNO-Kuala Namu Intl.)6 min drive
Great Mosque of Medan37 min drive
Maimun Palace40 min drive
Tjong A Fie's Mansion42 min drive
Choose dates to view prices
Superior Double Room
Photos of Superior Double Room
Superior Double Room
5/5 guest room ratingShow detailsRoom amenities
- 29 sq m
- Sleeps 3
Superior Twin Room
Photos of Superior Twin Room
Superior Twin Room
5/5 guest room ratingShow detailsRoom amenities
- 29 sq m
- Sleeps 3
Family Room
Photos of Family Room
Family Room
Show detailsRoom amenities
- 31 sq m
- Sleeps 5
Deluxe Double Room
Photos of Deluxe Double Room
Deluxe Double Room
Show detailsRoom amenities
- Sleeps 2
About this area
Medan
Located in Medan, Prime Plaza Hotel Kualanamu Medan is in an area with good airport proximity. Great Mosque of Medan and Maimun Palace are notable landmarks, and travellers looking to shop may want to visit Sun Plaza.
Visit our Medan travel guideWhat's nearby
- Great Mosque of Medan - 37 min drive
- Maimun Palace - 40 min drive
- Tjong A Fie's Mansion - 42 min drive
- Pantai Pondok Permai - 42 min drive
- Balai Kota - 42 min drive
Getting around
- Medan (KNO-Kuala Namu Intl.) - 6 min drive
Restaurants
- Where to eat
- On-site dining venue – Restaurant offering Indonesian cuisine. Serves breakfast, lunch and dinner daily.
About this property
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self parking
Free 24-hour return airport shuttle
Airport shuttle at scheduled times
Food and drink
Local cuisine breakfast available for a fee daily 6 AM–9 AM: IDR 110000 per person
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service
Things to do
Children's pool
Outdoor pool
Family friendly
Children's pool
Dry-cleaning service
Laundry facilities
Outdoor pool
Fridge
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service
Languages spoken
English
Indonesian
Business services
1 meeting room
Business centre
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Blackout drapes/curtains
Bathroom
Bidet
Free toiletries
Hairdryer (on request)
Shower
Towels
Entertainment
43-inch LED TV
TV channels
Food and drink
Coffee/tea maker
Dishwasher
Electric kettle
Free bottled water
Minibar
Fridge
More
Desk
Electrical adapters/chargers
Restaurant dining guide
Safe
Slippers
Turndown service
Window screens
Policies
Check-in
Check-in between 2:00 PM and 10:00 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available at scheduled times
Fees may apply; contact the property in advance to make arrangements
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for local cuisine breakfast: IDR 110000 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Safety features at this property include a fire extinguisher, a smoke detector and a security system.
- This property advises that enhanced cleaning and safety measures are currently in place.
- Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
- For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.
- Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
We should mention
This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Frequently asked questions
Guest reviews
- Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and disappointing
Very over priced. Average hotel but convenient for airport. Terrible but expensive food. Poor facilities - the pool had a layer of scum and the gym was stuffy and lacked a/c. Smelly room and dated air conditioning. Decent bed and linen. Good size room. Wouldn’t recommend or go back. Better off staying closer to Medan
Stayed 1 night in Jan 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Its really close to the airport.Check in and check out was smooth and easy. Staff were friendly and helpful.
Stayed 2 nights in Sep 2018
- Liked: Cleanliness, staff & service
the staffs are friendly and requests were attended to quickly. The only thing is the toilet bowl is dirty and the tap water is a little brownish.
Stayed 3 nights in Oct 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to rest after our two day jungle trekking. We loved that since we had a very early flight the staff packed us our breakfast to go. We arrived to the hotel around 8 or 9 pm and since we were trekking for 2 days, we had a bunch of dirty and smelly clothes from the campfire but the staff was able to accommodate our needs and cleaned our laundry and had it ready somewhere around midnight although it came at a steep price as the laundry service costed us more than the night stay but given the time of the day and that our Indonesia trip was just starting we thought the cost was reasonable. Would not hesitate to stay again.
Stayed 1 night in Sep 2018