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Overview of Emerald Garden International Hotel

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Featured image
Outdoor pool, pool umbrellas, pool loungers
32-inch LCD TV with cable channels
Minibar, in-room safe, desk, free cots/infant beds
Minibar, in-room safe, desk, free cots/infant beds

Emerald Garden International Hotel

4 out of 5

3.6/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationMedan Mall7 min drive
    Popular LocationSri Mariamman Temple9 min drive
    Popular LocationTjong A Fie's Mansion11 min drive
    AirportMedan (KNO-Kuala Namu Intl.)51 min drive

Choose dates to view prices

Executive Room (Executive Deluxe)

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

About this area

Medan

Emerald Garden International Hotel is located in Medan. Travellers who have shopping on the agenda can visit Medan Mall and Sun Plaza.
Popular Location

What's nearby

  • Vihara Borobudur - 4 min drive
  • Medan Mall - 7 min drive
  • Sri Mariamman Temple - 9 min drive
  • Tjong A Fie's Mansion - 11 min drive
  • Sun Plaza - 11 min drive

Getting around

  • AirportMedan (KNO-Kuala Namu Intl.) - 51 min drive

Restaurants

  • Where to eat
  • Meranti – Coffee shop offering Indonesian cuisine. Open daily.
  • The Palace – Restaurant offering Chinese cuisine. Open daily.
  • Lobby Lounge – Open daily.
  • Executive Club – Serves breakfast daily.
View in a map

About this property

Emerald Garden International Hotel

4-star spa hotel near Medan Mall
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and an outdoor tennis court. All 158 rooms offer free WiFi, 24-hour room service and LCD TVs with cable channels. Minibars, coffee/tea makers and free bottled water are among the other amenities available to guests.
Emerald Garden International Hotel offers 158 forms of air-conditioned accommodation with minibars and a safe. 32-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit and hairdryers. This Medan hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Tennis

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • 3 meeting rooms
  • Business centre
  • Conference space (8780 square feet)

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Safe

See similar properties

Policies

Check-in

Check-in time starts at noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 150000 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: IDR 200000 per vehicle (one way)
  • Rollaway bed fee: IDR 150000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emerald Garden Hotel
Emerald Garden International
Emerald Garden International Hotel
Emerald Garden International Hotel Medan
Emerald Garden International Medan
Hotel Emerald Garden
Emerald Garden Hotel Medan
Emerald Garden International Hotel Hotel
Emerald Garden International Hotel Medan
Emerald Garden International Hotel Hotel Medan

Frequently asked questions

Can I cancel my reservation for free at Emerald Garden International Hotel and receive a full refund?
Yes, Emerald Garden International Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Emerald Garden International Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Emerald Garden International Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Emerald Garden International Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Emerald Garden International Hotel?
Self-parking is free at this property.
What time is check-in at Emerald Garden International Hotel?
Check-in begins at noon. After-hours check-in is not available.
What time is check-out at Emerald Garden International Hotel?
Checkout is at noon.
Does Emerald Garden International Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 200000 per vehicle, one way, applies.
Where is Emerald Garden International Hotel located?
Situated in Medan, this spa hotel is within 2 miles (3 km) of Tjong A Fie's Mansion, Medan Mall and Sun Plaza. Sri Mariamman Temple and Vihara Borobudur are also within 2 miles (3 km).
3.6
Good
Rating 5 - Excellent. 1 out of 10 reviews
5 - Excellent 10%
Rating 4 - Good. 5 out of 10 reviews
4 - Good 50%
Rating 3 - Okay. 3 out of 10 reviews
3 - Okay 30%
Rating 2 - Poor. 1 out of 10 reviews
2 - Poor 10%
Rating 1 - Terrible. 0 out of 10 reviews
1 - Terrible 0%

4.2/5

Cleanliness

4.0/5

Staff & service

0.0/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is generally clean and good.
The stay is awesome. But the hand shower head water pressure is very low. The management should look into it. Breakfast so so.....

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay with little defect

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
improve the rooms condition and change type of foo
the food option should more especially main course and most of is chill, even myself enter restaurant by 9.30m. required much better chef of improved the chef food preparation. improve the hot water condition little hot not as per expectation.

3/5 Okay

Happy face iconLiked: Cleanliness
Small Room
Reserved for executive deluxe room but iy feels like a superior standard room

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay at emerald garden
It was very great room. I feels so comfort over there. And also really close to the place i make an appointment.

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