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Reviews of JW Marriott Hotel Medan

5 out of 5
JW Marriott Hotel Medan
Jalan Putri Hijau No. 10, Medan, North Sumatra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 364 out of 564 reviews" "
Rating 8 - Good. 149 out of 564 reviews" "
Rating 6 - Okay. 35 out of 564 reviews" "
Rating 4 - Poor. 12 out of 564 reviews" "
Rating 2 - Terrible. 4 out of 564 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs and helpful
Stayed 1 night in Apr 2024

4/10 Poor

Andy, San Francisco

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rate online was different than what was paid at the hotel. The design of the room is outdated. I was promised to be on the top floor with the city view, but I received the back of the hotel view—the high costly laundry charge for only a few T-shirts and underwear. The gym equipment was dated. I would not re-book this hotel for my upcoming trip.
Stayed 8 nights in Feb 2024

10/10 Excellent

Han Cheng

Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

Howe Tseng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s worth it to stay in here. Everything is satisfying.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The room was so hot. They sent people to fix the AC but it’s Only cooling for the most 1/2 day. Even the Jade restaurant was warm. It seems like no AC in the hotel. We’re disappointed and found cooling place at the mall across the street. The Services were nice but the heat was unbearable. Thanks.
Stayed 3 nights in Sep 2023

10/10 Excellent

Maksa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff very kind and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 7 nights in Sep 2023

8/10 Good

ASHOK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast, swimming pool and spa facilities. I did not like the food in the chinese restaurant Jade which was too oily, tasteless and ordinary.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yik How

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Stayed 1 night in Aug 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near a large mall
its a good hotel in close proximity to a large mall (that's a plus). It's tall...29 stories with only three lifts (that we know of) so that can entail waiting. Staff was friendly and helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice breakfast and friendly staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Benedict

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Guanghui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Hua Joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Eric

Stayed 1 night in Feb 2023

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

marinus

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is run down
Stayed 3 nights in Oct 2022

10/10 Excellent

Sheau Huey

Stayed 3 nights in Sep 2022

10/10 Excellent

Wirawan

Stayed 1 night in Aug 2022

6/10 Okay

Jesiesis

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Their customer service was great. The room and bathroom are spacious. However, the room and corridors are not well maintained. The wall papers are peeling. There are visible water damage on the wall and inside the wardrobe. The room condition does not look like five star hotel room.
Stayed 2 nights in Jul 2022
Response from JW Marriott Medan on 18 Aug,2022
Dear Jesiesis, We appreciate you taking the time to share with us your experience while at our hotel. At JW Marriott, we pride ourselves on delivering a memorable hotel experience to all our guests and we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology and thank you for your constructive review. Certainly, look forward to welcoming you back soon in the future. Warm wishes, Himanshu Kapoor General Manager

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2022
Response from JW Marriott Medan on 18 Aug,2022
Dear Tien, Thank you for taking the time to leave us such an amazing review. We strive to deliver the best experience for our guests and we are glad to hear that you enjoyed your stay here at JW Marriott Medan. We hope to welcome you back here soon! Warm regards, Himanshu Kapoor General Manager

6/10 Okay

Danial

Stayed 3 nights in May 2022

8/10 Good

ASHOK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility is still the best in Medan
Stayed 4 nights in Apr 2022

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Communication
Stayed 15 nights in Feb 2022

10/10 Excellent

Setiawan

Stayed 1 night in Feb 2022

6/10 Okay

MARINUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room smelled musty Only 2 old worn out towels No face cloth No hand towel Room was worn and well used
Stayed 1 night in Feb 2022

10/10 Excellent

Soegeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotels at great city
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medan
Stayed 1 night in Feb 2020

8/10 Good

hakhee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel in the medan
i always have reservation as jw merriott hotel when i go business trip in medan. it is so clean hotel and kindly
Stayed 2 nights in Jul 2021

8/10 Good

kurnia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Untuk Service dan kebersihan sangat baik , terima kasih banyak untuk Cake dan hiasan tempat tidur untuk Complimentary anniversary . Namun untuk qualitas rasa makanan room service sangat tidak sesuai dengan harga yang di bayarkan . Masih ingat pas tahun 2018 saya check in di JW Pesen makanan room service sangat worth it bebeda dengan kulitas makanan saat ini . Mungkin dapat di tingkatkan dan di perbaharui agar customer nyaman memesan makanan di hotel daripada harus membeli di luar saat staycation di hotel . dan untuk kebijakan kolam renang selama pandemi sangat di sayangkan hanya boleh 30 menit per orang rasanya kurang menikmati mungkin kalau 1 jam per orang masih lebih baik. Tapi Overall Staycation kali ini cukup berkesan , sampai jumpa di lain waktu lagi .
Stayed 1 night in Jun 2021

8/10 Good

Danny

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Stayed 1 night in Jun 2021

10/10 Excellent

YUNUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good..
An excellent hotel.. Breakfast is good but when there are many guests, I will have to every time switch to another table after collected my foods. (The table I was having my breakfast was taken by someone else).
Stayed 1 night in Apr 2021

10/10 Excellent

RIANTY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Setiawan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job during covid
Very welcoming and warm greetings from all staffs. Clean place (30 minutes clean up used disinfectant) and all (guests and staffs) use physical distance.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the city, next to the Mall, Train and Medan Merdeka
Stayed 1 night in Feb 2020

10/10 Excellent

A'man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, best choice in Medan, will use again as soon as I restore access to my Expedia account.
Stayed 1 night in Feb 2020

10/10 Excellent

Al, Salt Lake City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in another country planning a return-trip to the USA, but when I saw free-cancellation added to this hotel, I decided to go Medan & it turned out to be a good idea. I tried various hotels in Medan, but this one is the best, safe hotel, with good TV channels & very nice staff.
Stayed 1 night in Mar 2020

10/10 Excellent

A'man, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good rooms, excellent security, lots of helpful staff
Stayed 1 night in Feb 2020

10/10 Excellent

Edwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 3rd time staying at JW Marriot Medan. It was a very pleasant stay, room is big, very comfortable and clean. The breakfast was quite normal compared to the rest of 3.5 stars and above hotels.
Stayed 2 nights in Mar 2020

8/10 Good

Komaria

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
The Marriott Name deserves more
Was ok
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, excellent service and good breakfast spread
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Zainal

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The furniture are aged and the shower drain is choke and also limited toiletries in the bath room.
Stayed 1 night in Jan 2020