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JW Marriott Hotel Medan

Photo gallery for JW Marriott Hotel Medan

Bar (on property)
Outdoor pool
Executive Room, 1 King Bed, Non Smoking (Executive Deluxe) | 1 bedroom, premium bedding, minibar, in-room safe

Overview of JW Marriott Hotel Medan

JW Marriott Hotel Medan

5.0 star property
9.0 out of 10 Wonderful
9.0/10 Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111

Explore the area

  • Popular LocationGrand City Hall9 min walk
  • Popular LocationTjong A Fie's Mansion16 min walk
  • Popular LocationPlaza Medan Fair20 min walk
  • AirportMedan (KNO-Kuala Namu Intl.)47 min drive

Room options

About this area


Located in Medan, JW Marriott Hotel Medan is in the city centre. Grand City Hall and Marian Shrine of Annai Velangkanni are notable landmarks, and travellers looking to shop may want to visit Medan Mall and Sun Plaza. Tjong A Fie's Mansion and University of North Sumatera are two other places to visit that come recommended.

What's nearby

  • Grand City Hall - 9 min walk
  • Tjong A Fie's Mansion - 16 min walk
  • Plaza Medan Fair - 20 min walk
  • Medan Mall - 3 min drive
  • Sri Mariamman Temple - 3 min drive

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 47 min drive


  • Kimukatsu - 6 min walk
  • Executive Lounge - 2 min walk
  • Taipan Restaurant - 3 min walk
  • Sari Laut Nelayan Restaurant - 4 min walk
  • Bistronomix - 3 min walk

About this property

JW Marriott Hotel Medan

5-star luxury hotel located in Kesawan
Located close to Grand City Hall and Tjong A Fie's Mansion, JW Marriott Hotel Medan provides a cafe, dry cleaning/laundry services and car hire on site. Treat yourself to a facial, a body wrap or a body scrub at Spa by JW Marriott Medan, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour health club.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a free local area shuttle and a round-trip airport shuttle (surcharge)
  • A banquet hall, a porter/bellboy and ATM/banking services
  • Guest reviews speak well of the pool, helpful staff and location
Room features
All 287 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and separate sitting areas.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Rainfall showers, separate baths/showers and free toiletries
  • 55-inch LED TVs with satellite channels
  • Separate sitting areas, coffee/tea makers and daily housekeeping


Chinese (Mandarin), Dutch, English, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 100000 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 208000 for adults and IDR 103999 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Marriott Cafe
  • Jade Chinese Restaurant
  • Prime Steak House
  • Marriott Gourmet

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli


  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms


  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Spa open daily
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (selected rooms)
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Portable bath seat
  • Roll-in shower (selected rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa


  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Towels


  • 55-inch LED TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Slippers

Similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 484000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 208000 for adults and from IDR 103999 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 10-device limit

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Does JW Marriott Hotel Medan have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at JW Marriott Hotel Medan?

As of 7 Jun,2023, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Medan on 11 Jun,2023 start from S$145.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Hotel Medan pet-friendly?

No, only service animals are welcome at the property.

How much is parking at JW Marriott Hotel Medan?

Self-parking is free at this property.

What time is check-in at JW Marriott Hotel Medan?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Hotel Medan?

Checkout is at noon.

Does JW Marriott Hotel Medan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is JW Marriott Hotel Medan located?

Located in Kesawan, this luxury hotel is within 1 mi (2 km) of Grand City Hall, Tjong A Fie's Mansion and Sun Plaza. Medan Mall and University of North Sumatera are also within 6 mi (10 km).




Rating 10 - Excellent. 342 out of 538 reviews" "
" "10 - Excellent 64%
Rating 8 - Good. 146 out of 538 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 36 out of 538 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 10 out of 538 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 4 out of 538 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent

Hua Joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent


Stayed 1 night in Feb 2023

6/10 Okay


Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place is run down
Stayed 3 nights in Oct 2022

10/10 Excellent

Sheau Huey

Stayed 3 nights in Sep 2022

10/10 Excellent


Stayed 1 night in Aug 2022

6/10 Okay


Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Their customer service was great. The room and bathroom are spacious. However, the room and corridors are not well maintained. The wall papers are peeling. There are visible water damage on the wall and inside the wardrobe. The room condition does not look like five star hotel room.
Stayed 2 nights in Jul 2022

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay


Stayed 3 nights in May 2022

8/10 Good


Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility is still the best in Medan
Stayed 4 nights in Apr 2022

2/10 Terrible


Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor Communication
Stayed 15 nights in Feb 2022