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Overview of JW Marriott Hotel Medan

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Indoor spa bath
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

JW Marriott Hotel Medan

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationBalai Kota8 min walk
    Popular LocationTjong A Fie's Mansion16 min walk
    Popular LocationSri Mariamman Temple7 min drive
    AirportMedan (KNO-Kuala Namu Intl.)52 min drive

Choose dates to view prices

  • Executive Room, 1 King Bed, Non Smoking (Executive Deluxe)

    4.3/5 guest room rating

    Room amenities

    • 66 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, 1 King Bed, Non Smoking, City View

    4.9/5 guest room rating

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Single Beds, Non Smoking

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Executive Room, 1 Double Bed, Non Smoking

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Executive Room, 1 King Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Room, 2 Single Beds, Non Smoking, City View

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More details

About this area

Medan

Located in Medan, JW Marriott Hotel Medan is in the city centre. Travellers eager for a bit of culture can stop by Tjong A Fie's Mansion, while those who have shopping on the agenda may want to visit Medan Mall and Sun Plaza.
Popular Location

What's nearby

  • Balai Kota - 8 min walk
  • Tjong A Fie's Mansion - 16 min walk
  • Medan Mall - 19 min walk
  • Sri Mariamman Temple - 7 min drive
  • Sun Plaza - 9 min drive

Getting around

  • AirportMedan (KNO-Kuala Namu Intl.) - 52 min drive

Restaurants

  • Where to eat
  • Marriott Cafe – Restaurant offering international cuisine. Serves breakfast, lunch and dinner.
  • Jade Chinese Restaurant – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Prime Steak House – Steakhouse offering American cuisine. Serves dinner.
  • Marriott Gourmet – Serves breakfast, lunch, dinner and light fare.
View in a map

About this property

JW Marriott Hotel Medan

Luxury Medan hotel in Kesawan, near Tjong A Fie's Mansion
3 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Additionally, a 24-hour health club, a bar/lounge and a coffee shop/café are on-site. All 287 rooms feature thoughtful touches such as bathrobes and slippers, along with conveniences such as sitting areas and coffee makers. Complimentary wireless Internet access and 24-hour room service are standard, as are LED TVs with satellite channels.
JW Marriott Hotel Medan offers 287 forms of air-conditioned accommodation with minibars and a safe. This accommodation offers separate sitting areas and includes desks. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay-per-view films.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Free in-room WiFi has a 10-device limit

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 100000 per day)
  • On-site parking is wheelchair accessible
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: IDR 208000 for adults and IDR 103999 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • Dutch
  • English
  • Indonesian
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Portable bath seat
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 484000.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 208000 for adults and IDR 103999 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 10-device limit

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Can I cancel my reservation for free at JW Marriott Hotel Medan and receive a full refund?
Yes, JW Marriott Hotel Medan offers free cancellation on select room rates, because flexibility matters! Please refer to JW Marriott Hotel Medan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JW Marriott Hotel Medan?
As of 26 Jan,2021, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Medan on 27 Jan,2021 start from SG$84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JW Marriott Hotel Medan have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is JW Marriott Hotel Medan pet-friendly?
No, only service animals are welcome at the property.
How much is parking at JW Marriott Hotel Medan?
Self-parking is free at this property.
What time is check-in at JW Marriott Hotel Medan?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at JW Marriott Hotel Medan?
Checkout is at noon.
Does JW Marriott Hotel Medan provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 350000 per vehicle, one-way, applies.
Where is JW Marriott Hotel Medan located?
Located in Kesawan, this luxury hotel is within 1 mi (2 km) of Tjong A Fie's Mansion and Medan Mall. Sun Plaza and University of North Sumatera are also within 6 mi (10 km).
4.5
Wonderful
Rating 5 - Excellent. 318 out of 497 reviews
5 - Excellent 64%
Rating 4 - Good. 137 out of 497 reviews
4 - Good 28%
Rating 3 - Okay. 30 out of 497 reviews
3 - Okay 6%
Rating 2 - Poor. 10 out of 497 reviews
2 - Poor 2%
Rating 1 - Terrible. 2 out of 497 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the city, next to the Mall, Train and Medan Merdeka
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, best choice in Medan, will use again as soon as I restore access to my Expedia account.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in another country planning a return-trip to the USA, but when I saw free-cancellation added to this hotel, I decided to go Medan & it turned out to be a good idea. I tried various hotels in Medan, but this one is the best, safe hotel, with good TV channels & very nice staff.
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, good rooms, excellent security, lots of helpful staff
Stayed 1 night in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 3rd time staying at JW Marriot Medan. It was a very pleasant stay, room is big, very comfortable and clean. The breakfast was quite normal compared to the rest of 3.5 stars and above hotels.
Stayed 2 nights in Mar 2020

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