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Reviews of 23Hotel Medellin

3.5 out of 5
23Hotel Medellin
Carrera 34 #5G-62, Medellín

Reviews

9.2

Wonderful

Rating 10 - Excellent. 117 out of 148 reviews" "
Rating 8 - Good. 12 out of 148 reviews" "
Rating 6 - Okay. 6 out of 148 reviews" "
Rating 4 - Poor. 10 out of 148 reviews" "
Rating 2 - Terrible. 3 out of 148 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a awesome professional and helpful staff
Stayed 1 night in Mar 2024
Response from 23 Hotel on 10 Apr,2024
Robert, thank you so much for your comments. We are really happy that you had a great time at the hotel. Hope to see you back sometime. Greetings!!

10/10 Excellent

Pierina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this Hotel, the staff was extremely accommodating and welcoming. The hotel is gorgeous with beautiful high tech rooms. Only complain I have was that our view from our room was construction and around 8am it was a little loud with the construction. But overall we had an incredible experience, I would definitely stay again!!!
Stayed 1 night in Feb 2024
Response from Emily 23hotel on 7 Mar,2024
Hello, thank you very much for your comments which help us to improve every day, we hope to have you again soon in our hotel.

10/10 Excellent

JHANIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024
Response from 23 Hotel on 27 Feb,2024
Hi, thank you so much for taking the time to leave your comments. We hope to see you back sometime in the future, so you can live the experience again. Thank you for stayng with us. Greetings!!!

10/10 Excellent

Segolene, playa del rey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very good breakfast- would book this hotel again!
Stayed 4 nights in Feb 2024
Response from 23 Hotel on 20 Feb,2024
Hi!!! Thank you so much for your comments. We're really happy to know that your stay was amazing. Hope to see you back sometime... Greetings!!!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Small closet and the vanity is separate from the shower, which it was a bit uncomfortable but otherwise I really recommend it. Great staff and delicious breakfast.
Stayed 5 nights in Feb 2024
Response from 23Hotel team on 13 Feb,2024
Hello Alexander! Thank you for taking the time to write this review, it make us really happy to know that you enjoyed your stay at 23. Looking forward to receiving you again

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 1 night in Feb 2024
Response from 23Hotel team on 13 Feb,2024
Hi Timothy! Thank you for your great review, it make us really happy to know that you had a good experience at 23, that our staff was great ! Lookig forward to receiving yo again

10/10 Excellent

Akelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 4 nights in Jan 2024
Response from Lucie 23Hotel on 5 Feb,2024
Dear Akelia,Thank you so much for your nice review.We loved having you with us and hope to be able to welcome you again for your next adventure in Medellín.We wish you all the best!

10/10 Excellent

Felipe O

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from 23Hotel team on 13 Feb,2024
Hi Felipe, thank you so much for your review. It make us really happy to know that you enjoyed your stay at 23 Hotel. Hope you can come back soon!

8/10 Good

Casey

Stayed 3 nights in Dec 2023
Response from 23 Hotel on 22 Dec,2023
Hi, Casey... thank you so much for taking the time to guve us your rate. We appreciate that and we hope to see you back sometime. Greetings!!!

10/10 Excellent

Kristina

Stayed 3 nights in Nov 2023
Response from 23Hotel team on 13 Feb,2024
Hi Kristina! Thank you for your review, it make us really happy to know that you enjoy your stay at 23. Hope you can come back soon

4/10 Poor

Nelson

Disliked: Staff & service, property conditions & facilities
bad sevice
Stayed 6 nights in Nov 2023
Response from 23 Hotel on 14 Dec,2023
Hi, Nelson... Thank you for taking the time to leave your comments. We're sorry that your stay at 23 Hotel was not that good. Please let us know all the details, so we can work this out. Greetings!!!

10/10 Excellent

Carlos, Parkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 1 night in Nov 2023
Response from 23 Hotel on 22 Nov,2023
Hi, Carlos... Thank you so much for taking the time to leave your comment. We are really happy to know that your stay at 23 Hotel was great. We hope to see you back soon. Greetings!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from 23 hotel on 15 Nov,2023
Dear Guest:Its a pleasure.Thank you for your comments and words about us, because they make us to grow up.We hpe to see you again here at 23 hotel your home in medellín.Our best regards and have a great one

4/10 Poor

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like humidity bathroom not very clean I was charged for laundry bag rooms very small
Response from 23 hotel on 6 Nov,2023
Dear Richard:We feel sorry for all those unfortunate situations that you faced during your stay with us, we actually appreciate your feed back beacuse it helps us to improve ourselves.We hope to see you again here at out hotel and giving you a better experience.Our best regards and have a great day

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!!
The best hotel i stayed at in medellin!!! Unbelievable
Stayed 5 nights in Oct 2023
Response from 23 hotel on 11 Oct,2023
Dear Jaime:Its a pleasure.We actually appreciate your generous en beautiful comments and words about us, because tehy make us to grow up and encorage us to be better everytime.We certainly hope to see you again here at 23 Hotel, your home in medellín and remember to come back with your parents.Our best regards and have a great one

6/10 Okay

Dorothea

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Very nice architecture, the service needs improvement.
Stayed 2 nights in Sep 2023
Response from 23 hotel on 2 Oct,2023
Dear Dorothea:We appreciate your comments and words about us, because they actually help us to grow up and improve every time. We are working so hard in order to provide to our guests the best service and probably we need to do it better, however we give our best every time we all our costumers. Definetiley the next time will be 100 % better.Our best regards and have a great day

2/10 Terrible

Brsd

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
The hotel is building an addition. You will be woken up EVERYDAY at 6am with drilling and large equipment right outside your window. Second, do not trust the “manager” when he says he will give a great rate to change rooms. I took him at his word, and he charged me an even higher rate at check out. I showed him the lower hotels.com and he just shrugs. Classless. I gave them every opportunity to fix the situation, just keep saying he’s sorry. To add insult to injury, the hotel charged me for a laundry bag and refused to let me leave until I paid for it. Literarily told the Uber driver not to let me leave. Avoid hotel23 at all costs!
Stayed 4 nights in Sep 2023
Response from 23 hotel on 2 Oct,2023
Dear Mr. David:We had the chance to have you here at 23 hotel these days and we actually tried our best in order to provide you a great service and we actually did it. All the time we responded positively to all your requests and we had the best attitude all the time. We feel sorry if you are not taking into account that, because we did it.Your comments and words help us to improve ourselves and working hard in order to do it better.We appreciate your time to make this feed back with us and we will improve ourselves for your next time.Our best regards and have a great day

4/10 Poor

Darin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very well located. Unfortunately staff and service not great.
Stayed 2 nights in Sep 2023
Response from 23Hotel team on 23 Sept,2023
Hello Darin, thank you for your comment and for choosing 23 Hotel. Thanks for mentioning our great location, and we are sorry you didn't feel confortable with the staff and the service, we'll absolultely check this and keep working to improve

8/10 Good

MEIR, FLUSHING

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from 23 hotel on 27 Sept,2023
Dear Meir:We actually appreciate your words and comments about us, because they make us to grow up and improve every time.You were a great guest in our hotel and hope to see you again in here, very soon.Our best regards and have a great time

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unique boutique hotel close to the Provencia neighborhood. Hotel seems like it recently opened with major technology issues in the guest rooms. They utilize a home automation system that needs improvement. We ordered towels and room service through the application that were never delivered. Front office team mentioned that they were trying to improve. The system is simply annoying that at times will not allow you to even turn on the lights. I think that they should provide a standard light switch and the home automation application in all rooms.
Response from 23 hotel on 22 Sept,2023
Estimado Jose:Agradecemos tus palabras y comentarios que nos permiten crecer y mejorar cada día, para convertirnos en un mejor hotel. Es totalmente cierto, nuestro hotel tiene 2 años de apertura y tiene una orientación hacia la tecnología, la cual cada día buscamos mejorar para ofrecer un mejor servicio a nuestros huéspedes.Esperamos verte de nuevo en nuestro hotel muy pronto y que la próxima oportunidad sea mucho mejor.Te deseamos un feliz día y nuestros mejores deseos

10/10 Excellent

Angelica

Stayed 3 nights in Aug 2023
Response from 23 hotel on 30 Sept,2023
Estimada Angelica:De verdad agradecemos tus comentarios y calificación de nuestro 23 Hotel, tu hogar en Medellín. Has sido una huésped maravillosa y esperamos verte pronto de nuevo en nuestro hotel.Nuestros mejores deseos para ti y que tengas un feliz día

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a must-stay hotel
This hotel is amazing in every single way. From the staff, the rooms, the overall design and the food and drink. Not a single complaint or concern we loved staying here and are so grateful to the beautiful staff who made it so enjoyable. Absolutely recommend and we will be back!
Stayed 2 nights in Sep 2023
Response from 23 hotel on 11 Sept,2023
Dear Rebecca:Its been a pleasure to have you here by far.You were an incredible guest in our hotel and we cannot wait in order to see you again at 23 hotel.We actually appreciate your words and comments about us, because tehy help us to grow up and improve ourselves everytime.Wu hope to see you again very soon here in medellín and remember, this is your house.Our best regards and have a great day, see you soon

10/10 Excellent

itzik

Stayed 1 night in Sep 2023
Response from 23 hotel on 8 Sept,2023
Dear Itzik:Its been a pleasure to have you at 23 hotel, we actually enjoyed your visit and we hope to see you again here in our hotel.You definetly were a great gues and we cannot wait your next tiem here with us.Our best regards and have a great one

10/10 Excellent

Maigret

Liked: Staff & service, property conditions & facilities
This hotel is beautiful and the hospitality is superb.
Stayed 3 nights in Aug 2023
Response from 23 hotel on 4 Sept,2023
Dear Maigret:Its been a plesasure to have you here at our hotel as our guestm certainly we hope to see you here again very soon.We are very greatful due your comments and words because they make us to grow up every time.Our best regards and have a great one

10/10 Excellent

Milton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel - beautifully maintained and the rooms are incredible. This is my go-to place to stay everytime I am in Medellin!
Stayed 3 nights in Aug 2023
Response from 23 hotel on 21 Aug,2023
Dear MIlton:Its a pleasure.You have been a great guest in our 23 hotel, we are waiting for your next stay with us.Remenber 23 hotel is your house in medellín.Have a great time and best regards

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed here over the summer. It's beautiful hotel with a very unique design. We loved the plants and the design of the building. There is a roof top jacuzzi and the breakfast was amazing. We enjoyed the Colombian fruit, fresh yogurt, and homemade granola. We would definitely stay here again.
Stayed 2 nights in Aug 2023
Response from 23 hotel on 21 Aug,2023
Dear Melissa:We certainly appreciate your words and comments about us because they make us to grow up and improve ourselves.You were a great guest and we cannot with in order to see you again in our 23 hotel.Our best regards and have great one

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo tiene una terraza para disfrutar el clima y tragos; la comida es muy buena y el staff es muy amable Nuestra habitación era muy pequeña pero pudimos manejarlo Es fácil caminar a bares y algunos restaurantes del hotel
Stayed 3 nights in Jul 2023
Response from 23 hotel on 3 Aug,2023
Estimada Sara:Nos complace enormemente que hayas disfrutado tu estadía en nuestro hotel 23, tu has sido una huésped maravillosa y esperamos verte nuevamente en esta tu casa, 23Hotel.Agradecemos tus maravillosas palabras acerca de nuestro hotel, ya que esto nos permite crecer y mejorar cada día.Te enviamos los mejores deseos y que tengas una feliz tarde

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Within walking distance to many restaurants and lounges, but far enough to avoid the late-night noise. The hotel is very clean, superbly decorated and smells amazing. The pool/hot tub is small and can get kind of crowded, but it is still a vibe especially on Sunday when they have a DJ who was amazing! I defiantly would stay there again.
Stayed 4 nights in Jul 2023
Response from 23 hotel on 26 Jul,2023
Dear Krystal:Its a pleasure:We are very greatful for your comments and words about us. Definetly we hope to see you again here in our hotel very soon.Remenber, 23 Hotel is your home in Colombia and well alway be wainting for you next stay.Recieve our best regards and have a great time

10/10 Excellent

KeAndra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was just as pictured but it felt much more luxurious in person. The staff was super friendly and attentive. The food was delicious as well. I am planning another trip to Medellin just so I can have more time enjoying the hotel.
Stayed 2 nights in Jul 2023
Response from 23 hotel on 26 Jul,2023
Dear Kendra:Its a pleasure.We certainly enjoyed your time with us in our hotel, You were a spectacular guest and we cannot wait in order to see you again here in our hotel.Let us know the next time here in our hotel, to give you all our service at its best.Our best regards and have a great time

8/10 Good

steven

Liked: Staff & service, property conditions & facilities
The room was waaaayyy tooo small and the noise of the construction was terrible.
Stayed 4 nights in Jul 2023
Response from 23 hotel on 26 Jul,2023
Dear Steven:Its a pleasure.It was pleasure to have here in our hotel, you were a great guest. Yes it is, we have small rooms, however we have also bigger rooms as well that we can offer to you, you a next stay in our hotel. There are several cathegories that we are completly sure, you will feel more confortable there. Such as superior rooms And Junior Suites.Rgearding the constructions, yes have that construction aside of our hotel, we prevously inform about it to all our gests, and we give them the chance to stay only for one night just in case not feeling comfortable. However we undertand your comment. Probably wehn we finish our construction you can come back and see the beautiful result.Certainly we hope to see you here in out hotel Steven.Best regards and have a great day

10/10 Excellent

Brianah

Liked: Cleanliness, staff & service, property conditions & facilities
The pictures do this hotel no justice. The staff was so friendly and I did not eat a bad meal here my entire visit! Definitely recommend for a couples stay.
Response from 23 hotel on 9 Jun,2023
Hi Brianah:We are so happy with your comments about your experience in out hotel. We cannót wait to see you again here and enjoy to have you as our guest. best regards.

10/10 Excellent

Ryan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and clean living space, as well as helpful staff.
Stayed 7 nights in May 2023
Response from Angela on 15 May,2023
It is a pleasure to know that everything went well, we are always here to serve you, thank you very much for choosing us :)

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice! the place very aesthetically pleasing.
Stayed 3 nights in Apr 2023
Response from 23Hotel team on 8 May,2023
Dear Cristina, thank you so much for your comment. It makes us really happy to know that you enjoyed your stay with us. Hope to see you soon back !

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from 23Hotel team on 8 May,2023
Thank you Tyler!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from 23Hotel team on 28 Apr,2023
Thank you !

10/10 Excellent

Ashley Ricks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
23Hotel Medellin was excelente! My husband and I took a quick trip for our 10th wedding anniversary. I would definitely stay here again. I absolutely loved the decor and atmosphere. The vibe was amazing! The staff was very friendly. The location was very convenient! The hotel was able to coordinate my transportation from the airport. They made me feel very comfortable, as I was initially nervous! I have no complaints at all!
Stayed 2 nights in Apr 2023
Response from 23Hotel team on 21 Apr,2023
Hello Ashley, thank you so much for your opinion and for choosing us for your stay in Medellin! It make us really happy to know that you enjoyed your stay with us, and we hope to see you again soon! Again thank you for taking the time to write such a nice review. Best!

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great aesthetic and friendly staff
Stayed 4 nights in Mar 2023
Response from 23Hotel team on 5 Apr,2023
Thank you Leslie! We really appreciate your opinion, and make us really happy to know that you enjoyed your stay with us. Hope to see you back soon!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here five days and loved every moment. Walking distance less than 5min to the strip where all the restaurants clubs etc were. Super clean everyone was extremely nice. We wound up upgrading to the room with the circle window and tub and it was worth every penny. Had an amazing free breakfast and we also tried their dinner and it was also really really good. If you are looking for aesthetics and clean nice environment this is a must stay compared to other places in area that are also really nice. Guatape and Cumo13 is a must. Guatape we took a taxi for $80 but recommend during the tour to get more history. The Cumo 13 we took a tour. Medellin is definitely a walking environment so plan accordingly at night heels are good ladies but don’t recommend during the day. We also went to a brunch party at The Charlie hotel which was pretty cool. This place is literally close to everything and if they drop you off at the park after the tour it’s like a 8min walk back to the hotel. Roof top at this place is also amazing. No pool but has a jacuzzi all the pools at all the hotels aren’t very large so your not missing anything by choosing this place with just a jacuzzi. We are definitely coming back and would deff stay here again!
Stayed 5 nights in Mar 2023
Response from 23Hotel team on 3 Apr,2023
Dear Ashley, thank you for your review and for choosing 23 Hotel! It make us really happy to know that you enjoyed your stay with us. We look forward to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful but not the most comfortable
Pros: beautiful bar/restaurant/common areas, amazing location near awesome night life, staff was very friendly and accommodating, included breakfast is delicious and very filling Cons: we booked a queen room and it was TINY, there was nowhere to put our bags so we had to climb over them every time we wanted to go to the bathroom or leave. The shower was in the bedroom with glass doors so with nowhere else to go we had to watch each other shower or leave the room entirely. The cleaning staff kept leaving us the wrong size towels (small, like large bath mats) so every day we had to ask them to bring us regular bath towels, and there was also nowhere to hang the towels so we had to just keep leaving them in piles on the floor. There was also construction happening right next door and drilling started promptly at 8am every morning. Finally, the check out staff tried to charge us for snacks we bought outside the hotel because they saw our wrappers in the garbage, even though they weren’t even the brands the hotel offered, which felt a little cheap and sleazy after otherwise excellent service from the staff. Overall, if we were going to stay here again, we’d confirm before booking whether construction was taking place nearby, we’d book the most expensive rooms because anything cheaper isn’t comfortable, and we’d take pictures of everything upon arrival and upon leaving to avoid trying to prove we didn’t take any snacks or drinks.
Stayed 3 nights in Mar 2023
Response from Angela on 13 Mar,2023
We appreciate all the information you give us, because this allows us to improve day by day, we are sorry for the inconveniences you had. Thank you very much for taking the time to write to us.

2/10 Terrible

Arturo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel charged me twice for one night. The receptionist at the hotel offered to make a delivery for me and it appears that he never did. I’ve tried contacting the hotel for two days and I haven’t gotten a response back.
Stayed 2 nights in Feb 2023
Response from Victoria on 22 Feb,2023
Dear Arturo, we're sorry for the mistake on the double charge. We have already request the corresponding refound, but it's not made inmediatly, so please consider this. Know for sure that you'll have the refound .

10/10 Excellent

Erwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!
Stayed 4 nights in Feb 2023
Response from Victoria on 21 Feb,2023
Thank you Erwin!!

10/10 Excellent

Rebecca

Response from 23 hotel on 6 Nov,2023
Dear Rebecca:Its a pleasure.We actually appreciate your words and comments about us, you were a great guest and certeanly hope to see you again over here at 23 hotel, your home in Medellin.Our best regards and have a great one

10/10 Excellent

Accounts

Stayed 5 nights in Jan 2023
Response from Victoria on 6 Mar,2023
Gracias

10/10 Excellent

Accounts

Response from 23 hotel on 6 Nov,2023
Dear Slavica:We actually appreciate your words and comments about us. You were a great gues with us and hoe yo see you again here at 23 hotel.Our best regards and have a great one

8/10 Good

William, DORAL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, staff was friendly. rooms are a bit small but for what we need it was ok. Will stay there again if I go back.
Stayed 4 nights in Dec 2022
Response from Victoria on 15 Dec,2022
Hi William, thank you for your comment, it make us really happy to know that you enjoyed your stay with us and that you'd like to come back !

10/10 Excellent

Elaine

Stayed 3 nights in Dec 2022
Response from Victoria on 7 Dec,2022
Thank you Elaine!!

10/10 Excellent

Cynthia

10/10 Excellent

Scott, Grand Cayman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Victoria on 27 Oct,2022
Muchas gracias Fernanda!

10/10 Excellent

TIERRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2022
Response from Victoria on 24 Oct,2022
Thank you Tierre!