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Reviews of ibis Melbourne Central

3.5 out of 5
ibis Melbourne Central
399 Little Lonsdale Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 1004 reviews" "
Rating 8 - Good. 358 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 20 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything Great Breakfast
Stayed 2 nights in Apr 2024
Response from DL on 4 May,2024
Dear Wayne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DL on 4 May,2024
DearJames,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 Good

Lee-Shan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we stayed here. Loved its location, within 3-5 mins walk to the Elizabeth Street tram stop and Melbourne Central station, shopping area and plenty of restaurants. Perfect in every way.
Stayed 1 night in Apr 2024
Response from DL on 28 Apr,2024
Dear Lee-Shan,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

2/10 Terrible

HSIEN WEN

Stayed 4 nights in Apr 2024
Response from David on 27 Apr,2024
Dear Hsien Wen,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Naomi, Deniliquin

Travelled with partner
Liked: Cleanliness, staff & service
Customer service and clean amenities
Stayed 1 night in Apr 2024
Response from DL on 27 Apr,2024
Dear Naomi,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 Good

Julyssa

Liked: Staff & service, property conditions & facilities
The hotel was great. Super nice and clean. I would say that it’s not very obvious for patrons of the Ibis to know where to go. There was no one at the ground floor to direct people and I feel like if you had a language barrier, you may not know where to go. The reception is on the second floor. They have an express check in that was very convenient and easy. There are people at reception if you need them. I did have ti ask where breakfast was as again, it isn’t obvious and they have 3 floors with different restaurants. It is pretty easy to get to the hotel via transit once you figure it out. I took an express bus from the airport and then took the train. From Melbourne central, it is an easy 10min walk max. Despite it being in a small street that looks almost like an alley, I felt pretty safe at night as a solo female traveller although I would just be cautions since getting to the main road you have to pass by small alleyways but there was always people around so it didn’t bother me. I found the tram and bus situation a bit complicated, but all of that is very close to the hotel. The room was nice and small, but had a distinct smell. I got a queen compact room, but I could see how there may not be enough room for two people or if you are a tall or bigger person, the shower is very tight. The sink is located in the room so not much space and only one drawer for clothing.
Stayed 3 nights in Apr 2024
Response from DL on 27 Apr,2024
Dear Julyssa,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jo-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central clean everything you would ask for in a hotel
Stayed 4 nights in Apr 2024
Response from DL on 27 Apr,2024
Dear Jo-Anne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having booked a ‘compact room’ I was very pleasantly surprised as it was excellent size for a one person stay (or two if not planning on spending lots of time in room. Comfortable, affordable and great location
Stayed 4 nights in Apr 2024
Response from David on 20 Apr,2024
Dear Jania,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located in the heart of Melbourne, good food
Stayed 2 nights in Apr 2024
Response from David on 20 Apr,2024
Dear Daniel,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jo-Anne, Marsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Melbourne, clean , quiet comfortable and great value for city hotel.
Stayed 1 night in Apr 2024
Response from David on 20 Apr,2024
Dear Jo-Anne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Martin

Liked: Staff & service, property conditions & facilities
Small very clean room perfectly adequate for one person a week. Not suitable for two. TV could do with being higher as cut myself on the edge a couple of time. Lack of drawers or shelves was not an issue for me but the inbuilt safe was a plus. I prepaid for breakfast and it was excellent value. Staff were all very helpful. Small cafe attached was not part of the hotel and closed early
Stayed 8 nights in Mar 2024
Response from David on 14 Apr,2024
Dear Martin,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 Good

Sari

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and friendly staff. Only downside is rooms are extremely small, not even a table or chair. The rooms also smell musty but would stay again for the location.
Stayed 4 nights in Apr 2024
Response from David on 14 Apr,2024
Dear Sari,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

2/10 Terrible

Inderjeet Kaur

Stayed 1 night in Mar 2024
Response from DL on 4 May,2024
Dear Inderjeet Kaur,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Apr 2024
Response from David on 14 Apr,2024
Dear Antonio,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

Jenny, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good. The room is super compact. I wish there were more cloth hungers in the closet and a few hooks on the side of the closet so I can hang my bags and hats.
Stayed 7 nights in Mar 2024
Response from David on 4 Apr,2024
Dear Jenny,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from David on 4 Apr,2024
Dear John,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 Good

Andi

Business traveller
Liked: Cleanliness, property conditions & facilities
Auto check-in was novel
Stayed 2 nights in Mar 2024
Response from David on 4 Apr,2024
Dear Andi,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

RIKA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the rooms were clean.
Stayed 2 nights in Mar 2024
Response from David Lot on 2 Apr,2024
Dear Rika,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 Good

casey

Liked: Staff & service, property conditions & facilities
Location was good, check in and checkout was efficient.
Stayed 1 night in Mar 2024
Response from David Lot on 2 Apr,2024
Dear Casey,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

6/10 Okay

Keith

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from David Lot on 2 Apr,2024
Dear Keith,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A GREAT LOCATION FRIENDLY STAFF CONVENIENT TO ALL AMENITIES FABULOUS ROOMS
Stayed 2 nights in Mar 2024
Response from David on 28 Mar,2024
Dear Anne,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations and view of the city!
Stayed 3 nights in Mar 2024
Response from David on 28 Mar,2024
Dear Paul,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just spent one night at this hotel but it provided what I needed. Nice room, good breakfast, convenient location and friendly staff.
Stayed 1 night in Mar 2024
Response from David on 28 Mar,2024
Dear Geraldine,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

8/10 Good

Joana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AJUS on 24 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 Poor

Janine

Stayed 1 night in Mar 2024
Response from David on 14 Apr,2024
Dear Janine,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean quiet hotel and convenient for my purposes.
Stayed 7 nights in Mar 2024
Response from David Lot on 22 Mar,2024
Dear Ian,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 Excellent

Kathryn, College Station

Liked: Property conditions & facilities
Excellent location to sightsee z Melbourne
Stayed 3 nights in Mar 2024
Response from Agus on 15 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

MINH HUYEN, Navasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property good for shopping
Stayed 5 nights in Feb 2024
Response from AJUS on 15 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Giovanna

Liked: Cleanliness, amenities, property conditions & facilities
It was close to a train station, shops and restaurants. Very friendly staff. The reception area was on the second floor.
Stayed 3 nights in Mar 2024
Response from ajus on 15 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

Ameer

Stayed 1 night in Mar 2024
Response from Agus on 9 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 Good

RIKA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I don't like rain showers, so I would prefer to have a shower with a hose.
Stayed 2 nights in Feb 2024
Response from Agus on 9 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole place was clean and easy to get to places
Stayed 3 nights in Feb 2024
Response from AJUS on 15 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Mark

Travelled with family
Liked: Amenities
Staff
Stayed 1 night in Feb 2024
Response from Agus on 9 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Feb 2024
Response from Agus on 9 Mar,2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 Excellent

Navneeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sean on 9 Feb,2024
Good morning Navneeth,Thank you for taking the time to leave us a review. We are happy to hear you have enjoyed staying with us.We are looking forward to meeting you again soon.Kind regards

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place for a few nights- no frills. Staff super friendly!
Stayed 2 nights in Feb 2024
Response from Sean on 10 Feb,2024
Dear Bogdan,I'm happy to hear the friendly staff made your stay enjoyable. We do hope to see you again soon.Kind regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central spot. Friendly and helpful staff. Clean rooms and good amenities.
Stayed 1 night in Feb 2024
Response from Sean on 10 Feb,2024
Good Afternoon Adam,Thank you for your positive review. We are happy to hear you had a great stay with us. Looking forward to welcoming you again soon.Kind Regards

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sean on 10 Feb,2024
Good Afternoon Alana,Thank you for your positive review. We are happy to hear you had a great stay with us. Looking forward to welcoming you again soon.Kind Regards

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was super clean. The ladies at the service desk were also lovely and kindly kept my luggage safe as I arrived earlier than the check-in time. Really well priced and worth the price. Will stay there again!
Stayed 1 night in Jan 2024
Response from Sean on 31 Jan,2024
Dear Kaitlyn,Thank you for your great review. I will be sure to pass this on to the ladies at the front desk. We are looking forward to seeing you again.Kind Regards

8/10 Good

Jeffrey George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
IT’s location is convenient to cbd and also very close to southern cross station many handy cafes around also gd value for money
Stayed 2 nights in Jan 2024
Response from Sean on 31 Jan,2024
Good evening, Jeffery,Thank you for your review. We appreciate for taking the time to leave a review.Kind Regards

8/10 Good

Ngai Yin David

Liked: Staff & service, property conditions & facilities
Great staffs and locations. However some amenities such as slippers, toothbrush are not provided for free and they cost few dollars. Occasionally there are ants coming out from the gap on the ground around the bathroom area. Understand it is not about cleanliness but about quality of inroom construction.
Stayed 4 nights in Jan 2024
Response from Sean on 31 Jan,2024
Dear Ngai,I do appreciate your time for leaving a review. We will investigate this to ensure this does not not happen again. We take all matters serious.Kind Regards

8/10 Good

Ruth

Liked: Cleanliness, property conditions & facilities
Pleasant small room with accessibility to city. Fully paid online for booking then required to pay another $100 on check in as security. Not sure why as no mini bar and other places just take card details for this purpose. Still waiting for it to appear back in my account. Woken by very loud drunk neighbours about 4am. Expensive for room only but served our needs.
Stayed 1 night in Jan 2024
Response from Sean on 1 Feb,2024
Good Evening Ruth, I'm sorry for the inconvenience this has caused for yourself. Please allow up to 5 business days to reach your bank account. We do hope to see you again soon

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay,
Room was beautiful. Staff were friendly. Overall, a wonderful experience.
Stayed 5 nights in Jan 2024
Response from Sean on 1 Feb,2024
Dear Brett,The team is happy to hear your stay was pleasant and will be sure to pass this on. We are looking forward to welcoming you very soon. Kind Regards

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible receptionist & customer service.
The receptionists here are not well trained in situations on how to address & use proper gender pronouns.It happened few times during my stay, I had a very bad experience & it ruined my vacation. I will not come back at this hotel & will not reccomend it.
Stayed 3 nights in Jan 2024
Response from Sean on 1 Feb,2024
Good Evening,We do sincerely apologies for this situation has happened to you. I do would like to mention this was most certainly not intended to make you this way and I do apologize for this. The hotel is a diverse hotel that welcomes everyone. I will personally make sure this does not happen and training will be provided to ensure everyone feels safe and welcomed.Do feel free to contact the hotel if you have any more concerns or questions.Kind Regards

10/10 Excellent

Vu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to stay here… I went everywhere around the city.
Stayed 1 night in Jan 2024
Response from Sean on 1 Feb,2024
Good Evening Vu,Thank you for taking the time to leave a review. We are certainly happy to hear that you enjoyed your stay with us. Looking forward to meeting you again soon.Kind regardsKind regards

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good location
Stayed 1 night in Jan 2024
Response from Sean on 1 Feb,2024
Good Evening Michael,The team at the Ibis Melbourne Central are happy to hear you have had a comfortable stay with us. I do hope you come back soon.Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, but go bigger
In Melbourne for the Australian Open tennis tournament. Hotel is centrally located - easy to get to the venue on foot, pick up point for 12 apostles tour and other sites around CBD. Made the mistake of booking compact room. Tiny and confining.No breakfast option but lots of restaurants nearby. Will stay here again but will spring up extra $ for more comfort.
Stayed 3 nights in Jan 2024
Response from Sean on 1 Feb,2024
Good Evening, Thank you for leaving a review. We are very excited and looking forward to welcoming you back to the hotel.Kind Regards

2/10 Terrible

Ismael

The room feels suffocating how it’s compartmented. Bathroom small, the bed is small everything is so small
Stayed 2 nights in Jan 2024
Response from Sean on 28 Jan,2024
Hi Ismael,My apologies for the inconvenience during your stay. Please ensure we do have bigger rooms available to make your stay more enjoyable.Warm Regards

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to Markets,shops,etc
Stayed 2 nights in Jan 2024
Response from Sean on 28 Jan,2024
Good Evening Robert,We are happy to heart you have enjoyed your stay with us and was convenient for you during your stay. We hope to see you again soon.