Dear Jaidan,Thank you for your glowing review. We're thrilled that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We can't wait to welcome you back for another wonderful stay.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Tan,We're sorry to hear that your stay didn't meet your expectations. We value your feedback and would like to understand how we can improve. Please feel free to reach out with more details.We hope to have the opportunity to better serve you in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Tara,Thank you for sharing your feedback following your stay, especially after such a long journey from NZ. We sincerely apologise for the stress caused by the check-in process and contact number. Your patience and resourcefulness in a challenging situation are truly appreciated. We're taking immediate steps to ensure our after-hours check-in system is thoroughly tested for international guests.We note your comments on the property's dated feel and ongoing construction; we're continuously working on improvements and value your patience as we strive to enhance our facilities.It's heartening to hear that our on-site staff made a positive impact with their friendliness and helpfulness, and that you found the location convenient for exploring the city and enjoying the local dining and shopping options.We hope to have the opportunity to welcome you back under better circumstances, providing a stay that not only meets but exceeds your expectations.Kind regards,Guest Services, Melbourne CBD Central Apartment Hotel

Dear Melissa,Thank you for choosing to stay with us and for sharing your feedback. We are pleased that you liked our location and the size of our apartment. We apologise for the issues that you encountered with the lobby, the lift, the lights, the pillows, the carpet, the noise, and the amenities. We appreciate your suggestions and we will use them to improve our service and facilities. We hope you had a good time at the concert and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Metropole Central

Dear Georgia,Thank you for your fantastic review of Melbourne CBD Central Apartment Hotel. We're delighted to hear our staff made a great impression with their friendly and helpful service, and you found the kitchen well-equipped for your needs. It's wonderful to know you felt at home with us.We're looking forward to your next visit. Safe travels until then!Kind regards,Guest Services, Melbourne CBD Central Apartment Hotel.

Dear Matthew,Thank you for your review of your stay, we appreciate your honest feedback. While it's good to know that our location was convenient for you, we are concerned to hear about the issues you encountered. These aspects are crucial for a comfortable stay, and we apologise that we did not meet your expectations. Your comments have been taken seriously, and we are addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to provide you with a much better experience on your next visit.Kind regards,Guest Services, Melbourne CBD Central Apartment Hotel

Dear Aaron,Thank you for the perfect rating. We're glad that your experience was a positive one. Your feedback will be shared with our staff.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Katherine,Thank you for choosing to stay with us and for sharing your feedback. We are genuinely concerned to hear about the issues you encountered, particularly regarding cleanliness and the condition of our facilities. Please accept our sincerest apologies for not meeting your expectations and for the discomfort you experienced. We are addressing these points with our maintenance and housekeeping teams to ensure improvements.Your comments about the air conditioning are also noted. We strive to maintain a balance between guest comfort and technical requirements, and we regret any inconvenience caused.We appreciate your recognition of our staff's efforts to assist and are committed to using your feedback to enhance our guest experience.Kind regards,Guest Services,Melbourne CBD Central Apartment Hotel

Dear Angela,Thank you for your review and for choosing to stay with us. We're glad that Gary was able to assist you and that you enjoyed the apartment's location and balcony. We apologise for the issues with cleanliness and the air conditioner. Your feedback is invaluable, and we'll work to address these concerns.Wishing you safe travels and hoping to welcome you back.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Brodie,Thank you for sharing your feedback about your stay. We're gladthat our staff were friendly and you enjoyed the excellent location. However, we deeply regret the issues you encountered, it's concerning to hear about the level of inconvenience you experienced, and we sincerely apologise for these shortcomings.The lack of response to your emails is not reflective of our standard of guest service, and we are addressing this with our team to ensure prompt and effective communication in the future. Additionally, your comments regarding cleanliness and maintenance have been noted and are being taken seriously for immediate action.We hope for the opportunity to provide you with a vastly improved experience in the future.Wishing you safe travels.Kind Regards,Guest Services,Melbourne CBD Central Apartment Hotel

Dear Darren,Thank you for choosing to stay with us in Melbourne. We're sorry to hear about the issues you encountered during your stay. Your feedback regarding the cleanliness and maintenance of our facilities is invaluable and we'll certainly address these issues. We're glad to hear that you appreciated our location. We apologise for any discomfort caused and hope to have the opportunity to provide a better experience in the future. We hope that you had a peaceful holiday season and wish you a prosperous year ahead. Safe travels to your next destination.Kind Regards,Guest Services,Melbourne CBD Central Apartment Hotel

Dear Adrian,We hope that you had a pleasant Christmas and we wish you a Happy New Year! Thank you for taking the time to leave us feedback. We're sorry to hear that your experience did not meet your expectations, and we apologise for any inconvenience you may have encountered. Your feedback is valuable to us, and we will use it to improve our services. If you have any specific comments or suggestions, please don't hesitate to share them with us. We hope you will consider staying with us again in the future.Kind Regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Peter,Thank you for your feedback and your 4-star rating. We are sorry to hear that the A/C was not working in your room. We are glad that we were able to relocate and upgrade you to a better room and we appreciate your understanding and your kindness.We hope that you had a splendid Christmas and we wish you a prosperous New Year ahead. We hope to see you again soon.Kind Regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Jane,Thank you for awarding Melbourne CBD Central Apartment Hotel with a 5-star rating. We are delighted that your stay with us was to your utmost satisfaction. If you have any specific highlights or positive experiences you'd like to share, we would love to hear them.We look forward to welcoming you back in the future for another memorable stay.Safe travels and best wishes,Kind Regards,Guest Services,Melbourne CBD Central Apartment Hotel

Dear Aaron and Catherine,Thank you for choosing to stay with us at Melbourne CBD Central Apartment Hotel. We are sorry to hear that you had to deal with the broken lift. We apologise for the inconvenience this may have caused you. We will make sure to communicate better with our guests in the future. We appreciate your feedback and we hope you will give us another chance to serve you better.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Marie,Thank you for choosing to stay with us. We apologise for any inconvenience with the lifts and any difficulties you encountered. Your feedback is valuable, and we'll address these issues to enhance our services. Safe travels, and we hope for the opportunity to better serve you in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Phil,Thank you for choosing to stay with us at Melbourne CBD Central Apartment Hotel. We are sorry that the lift was not working and that you had to climb six flights of stairs. We are waiting on parts and apologise for the inconvenience and the discomfort this may have caused you. We are glad that you liked our central location and our reasonable price. We hope you enjoyed your time in Melbourne and we hope to see you again soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Kerry,Thank you for choosing to stay with us. We're delighted you enjoyed our location near shopping and transport. Your positive feedback is appreciated. Travel safely to your next destination, and we hope to welcome you back soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Graham,Thank you for choosing to stay with us at Melbourne CBD Central Apartment Hotel. We are sorry to hear that you were not satisfied with your room and that you encountered several issues during your stay. We appreciate your honest feedback and we will use it to improve our services and facilities. We hope you will come back and give us another chance to offer you a better experience.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Simon,Thank you for choosing to stay with us. We're glad you had a positive experience at our Melbourne CBD Central Apartment Hotel. Your high rating motivates us. Safe travels, and we look forward to hosting you again in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Daisy,Thank you for choosing to stay with us We sincerely apologise for the cleanliness issues you experienced. Your feedback is important, and we'll address this matter with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Troy,Thank you for choosing to stay with us. We apologise for the inconvenience regarding the lift issue. It's regrettable that this impacted your stay, especially considering your upcoming appointment. We'll address this promptly and strive to improve. We appreciate your feedback and hope your knee appointment went well.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Valued Guest,Thank you for choosing to stay with us. We appreciate your feedback about our staff and are glad that you found them helpful. We acknowledge your concerns about communication and assure you that we are working on improving our responsiveness and proactivity. Your feedback is valuable in helping us enhance our services.We hope your journey to your next destination is safe and we look forward to the opportunity of welcoming you back.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Daniel,Thank you for choosing to stay with us at Melbourne CBD Central Apartment Hotel. We appreciate your feedback and your rating of 4 out of 5. We apologise for any inconvenience caused by the absence of staff outside of normal business hours but are are happy that you found our key box system convenient and that you enjoyed your stay. We hope you had a great time in Melbourne and we look forward to seeing you again soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Emma,Thank you for choosing to stay with us. We're delighted that you enjoyed the spacious and clean apartment during your visit. Your comfort is our priority. We hope to welcome you back soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Jody,Thank you for choosing to stay with us at in Melbourne. We're delighted that you enjoyed the massive rooms and the convenient location with a tram stop right out front. Your positive feedback is much appreciated, and we look forward to welcoming you back for another fantastic stay.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Shamala,Thank you for choosing to stay with us. We are overjoyed that you gave us a 10 out of 10 rating. We appreciate your feedback and we are delighted that you enjoyed your stay. We hope you had a fantastic time in Melbourne and we hope to see you again soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Sharon,We are very sorry to see your review. We apologise for the condition of your room. We appreciate your honest feedback and we will use it to improve our services and facilities. We hope you will give us another chance to serve you better in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Karen,Thank you for sharing your experience with us. We sincerely apologise for the disappointment you encountered. Your feedback is essential, and we will address these issues internally to ensure a more positive experience for our guests. We appreciate your acknowledgment of the friendly and helpful front desk staff. Regarding your request for a refund, we are sorry the non-refundable policy is firm. We value your input, and we hope to have the opportunity to provide a better experience in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Irma,Thank you for sharing your feedback about your stay. We're pleased to know you enjoyed our central city location but we apologise for any inconvenience caused by the slow elevator, and we'll look into ways to improve this. Your input is valuable to us.Kind Regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Denise,Thank you for choosing to stay with us. We're delighted that you found our location fantastic and the apartment well-equipped. However, we apologise for the inconvenience caused by the air conditioning not working. We will ensure this issue is addressed promptly.We hope to welcome you back in the future, ensuring a more comfortable stay.Travel safely to your next destination.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Valued Guest,Thank you for choosing to stay with us in Melbourne.It's great to hear that you found the interior spacious and that you enjoyed the full-size kitchen amenities. We understand that the age of the building can impact the heating and laundry facilities, and we appreciate your understanding.Your review highlights the advantages of our location and cleanliness, and we're glad you found these aspects satisfactory.Travel safely to your next destination, and we hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Sandra,Thank you for choosing to stay with us. We are glad that you liked our location, our staff, and our bed. We appreciate your honest feedback and your three-star rating.We apologize for the issues you faced during your stay. We are sorry that the room was tired and in need of a refurbishment and that the fridge was noisy. We will work on improving our facilities as soon as possible. We hope you had a safe and enjoyable trip to your next destination and that you will come back and stay with us again.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Min,Thank you for your 5 out of 5 review for your stay at Melbourne CBD Central Apartment Hotel. We're delighted that you loved your stay, and it's great to know that you found our cooking facilities to be excellent. Your satisfaction is important to us, and we look forward to welcoming you back in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Joanne,Thank you for choosing to stay with us at Melbourne CBD Central Apartment Hotel.Please feel free to reach out with any specific suggestions or concerns, and we'll do our best to address them.Travel safely to your next destination.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Nikki-lee,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments, and we're sorry to hear about the issues you encountered.We regret that you found the bed uncomfortable and we apologise for any inconvenience this may have caused.Your feedback is valuable, and we will take your comments into consideration as we work on making necessary improvements.We hope you might consider staying with us again in the future, and if you do, please don't hesitate to reach out to us if you have any specific requests or preferences to ensure a more comfortable stay.Kind Regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Valued Guest,Thank you for your perfect rating and review. We are thrilled that you had a good stay and delighted that our friendly and knowledgeable staff were able to assist you. We look forward to welcoming you back for another excellent stay in the future.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Melanie,Thank you for your wonderful feedback. We're thrilled that you found our property spacious, well-located, and reasonably priced. We hope to welcome you back again someday soon Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Stephanie,Thank you for your review and for staying. We are sorry that you had some issues with the bedside lamp cord and the king bed. We are glad that you contacted our reception and that they provided you with an extension cord. We are also surprised that the king bed was not properly connected and that it separated during your sleep. We will check the bed and fix it as soon as possible.We hope that you enjoyed the rest of your stay and that you found our location and amenities satisfactory. We value your business and we hope to see you again soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Kate,Thank you for your review and for staying with us We are sorry that you only gave us a 4 out of 10 rating We value your feedback and we would like to know what we can do to improve our service and facilities. Please feel free to contact usKind regards,Guest ServicesMelbourne CBD Central Apartment

Dear Leanne,Thank you for your review and for staying at Melbourne CBD Central Apartment Hotel. We hope that you had a pleasant stay and that you will come back again soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Helen,Thank you for taking the time to leave a review of your stay at our hotel. It's great to see that you had a positive experience . We appreciate your rating and hope to have the pleasure of welcoming you back in the future.Kind regards,Guest Services,Melbourne CBD Central Apartment Hotel

Dear Kevin,Thank you for your perfect rating. We're thrilled that you had a great stay at our hotel and glad that you enjoyed our facilities and location.We would love to hear more about your experience, so feel free to share your feedback with us.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Wai Ching,We always aim to provide a high-quality service and a comfortable stay to our guests, but it seems that we failed to meet your expectations. We would appreciate it if you could share more details about what went wrong during your stay, so that we can address the issues and improve our standards. Please contact us at guestservices@primega.com.au.Kind regardsGuest ServicesMelbourne CBD Central Apartment Hotel

Dear Patricia,Thank you for your wonderful review of our hotel. We are delighted that you had a friendly and convenient stay with us and that you loved our staff, location and service. We appreciate your kind words and we look forward to welcoming you back soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Rebecca,Thank you for your lovely review of our hotel. We are pleased that you had a good stay with us and that you enjoyed our location, staff and service. We appreciate your feedback and we hope to see you again soon.Kind regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Jessica,Thank you for choosing to stay and for sharing your wonderful feedback!We're thrilled that you had a lovely and enjoyable experience during your stay and that our desk staff member was polite and helpful.Your satisfaction means the world to us, and we appreciate your kind words. Should your travels bring you back to Melbourne, we would be honoured to host you again for another memorable stay.Warm regards,Guest ServicesMelbourne CBD Central Apartment Hotel

Dear Laura,Thank you for sharing your feedback about your recent stay. We sincerely apologise for the issues you encountered. We take these matters seriously and will address them promptly. We value your patronage and feedback as it helps us improve and provide a better experience for our guests. Thank you for bringing these matters to our attention.Best regards,Guest servicesMelbourne CBD Central Apartment Hotel

Dear Amanda,Thank you for taking the time to review your recent stay. We appreciate your positive feedback and are glad to hear that you had a satisfactory experience with us.Should you have any further feedback or suggestions for us, please don't hesitate to let us know. We value your input and always aim to improve our services.Thank you once again for choosing us and we look forward to welcoming you back in the future for another enjoyable stay.Best regards,Melbourne CBD Central Apartment Hotel