Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Winston Apartments

3 out of 5
Winston Apartments
568 Collins Street, Melbourne, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 84 out of 230 reviews" "
Rating 8 - Good. 93 out of 230 reviews" "
Rating 6 - Okay. 33 out of 230 reviews" "
Rating 4 - Poor. 15 out of 230 reviews" "
Rating 2 - Terrible. 5 out of 230 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathy, Melbourne

Travelled with family and small children
Liked: Cleanliness, amenities
We were so happy with our stayed. The apartment we were staying was absolutely clean , but they might need some spared doona or blanket as it was a bit cold during the night . Checked in was a bit difficult but overall everything was fine. Definitely will stay again.
Stayed 2 nights in Jul 2020
Response from Glen - Winston Team on 18 Jul,2020
Dear Kathy, Thank you so much for sharing your great experience with us! We look forward to welcoming you back soon! Best regards, Winston Team

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020
Response from Glen - Winston Team on 18 Jul,2020
Dear Michelle, Thank you so much for your great review! We look forward to your next visit! Best regards, Winston Team

4/10 Poor

Rinesh, West Melbourne

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
It was a great place to stay, views was amazing but the only thing that let the place down was the cleanliness of the apartment . When we got there it seem that the place was not clean for a whiled. The bed sheets was not washed, so we had to get them washed.
Stayed 2 nights in Jun 2020
Response from Glen on 25 Jun,2020
Hi Rinesh, Thank you for sharing your experience with us. We are so sorry for the unpleasant issue you went through during your stay. Please kindly contact us to provide more details about the incident. Thank you Kind regards, Winston Team

10/10 Excellent

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Jun 2020
Response from Glen on 25 Jun,2020
Dear guest, Thank you for your great review! Best regards, Winston Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Beautiful and clean place, the stuff were super friendly. The location is just perfect.
Stayed 2 nights in Jun 2020
Response from Glen on 18 Jun,2020
Dear guest, Thank you for your kind review. We look forward to welcoming you back soon! Warm regards, Winston Team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in Collins Street walking distance to supermarket. While as other people have stated the apartments needs a little bit of light maintenance however was still impressed with the modern facilities and very competitive price with all the usual extras. I would definitely book again when needed.
Stayed 3 nights in May 2020
Response from Glen on 15 May,2020
Dear guest, Thank you for your kind review. Best regards, Winston Team

10/10 Excellent

Raz

Liked: Room comfort
Not bad but could be better
The actual check-in process was great, I had no problems getting my key/security pass and finding my room. The apartment itself was generally pretty clean, but there was a really gross stain running down the outside of the toilet bowl which I had to clean myself because I couldn't deal with looking at it the whole weekend. The walls in the corridor outside the apartment on my floor were pretty grotty too to be honest, and piling rubbish up against a wall near the lifts isn't ideal. I had a little trouble with using the lifts at one stage as well; when I pressed the button to call a lift to the ground floor, the only one that would respond didn't go higher than the 9th floor. My apartment was on the 40th floor and my security pass wouldn't allow me to go to any other floor so I had to just wait for ten minutes till someone used the correct lift to come to the ground floor themselves. It sounds like a lot of complaining, but I was actually pretty happy with my stay - the view was amazing, apartment was well stocked and the heater was much appreciated given how cold it was outside. I don't know if I'd have loved it so much if I'd paid full price though to be honest.
Stayed 2 nights in Apr 2020
Response from Glen on 16 May,2020
Dear Raz, Thank you for sharing your experience with us! We look forward to your next visit! Best regards, Winston Team

8/10 Good

Karen

Liked: Room comfort
Friendly, but Disappointed.
We stayed in Room 4110. Communication was good, check-in was quick. We had stayed there last year and was impressed, however we were disappointed in our room this year. The drainage from the shower was horrific. 1st shower, there was water on a third of the bathroom floor, and was evident we weren’t the first ones this had happened to - the timber around the door frame had been taped down on one side & coming apart on the other. The room was dusty & hadn’t been vacuumed. During the night, the wall creaked right near the bed head - no sleep at all (3 nights out of 5). Great location, but don’t think I’d stay there again for the price we paid.
Stayed 5 nights in Mar 2020
Response from Glen on 17 Apr,2020
Hi Karen, Thank you for your review. We will look into the issues you mentioned shortly. Kind regards, Winston Team

8/10 Good

Scott

Liked: Staff & service, room comfort
Valentines weekend
Nice location. Was a little noisy . Few things broke like shower clamp . Blinds in bedroom didn’t close all the way and the closer did brake but was fixed quickly. Friendly service. Nice pool and friendly staff. Bed was comfy and I would stay there again . 😄
Stayed 3 nights in Feb 2020
Response from Glen on 25 Feb,2020
Hello Scott, Thank you so much for your kind review! We are so glad that you enjoyed a pleasant Valentines Day in our hotel. We look forward to welcoming you back soon next time! Best regards, Winston Team

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Jan 2020
Response from Glen on 28 Jan,2020
Dear guest, Thank you for your feedback. Kind regards, Winston Team

6/10 Okay

Tina, Warrnambool

Travelled with group
Liked: Cleanliness, amenities
Reception on 33 rd floor Having to get out of garage then go back to room to drop keys Lifts are appalling
Stayed 3 nights in Jan 2020
Response from Glen on 28 Jan,2020
Hi Tina, Thank you for your review. Kind regards, Winston Team

8/10 Good

PAUL

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Glen on 23 Jan,2020
Hello Paul, Thank you for your kind review! We look forward to your next visit! Best regards, Winston Team

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an apartment in a tower in Central Melbourne CBD right next to major subway station and the free tram. Awesome location, especially if not driving. If driving, parking is a little awkward and should really be included with hotel rather than paying extra. Apartment was spacious and good. Good view. Liked the pool and view from there as well.
Stayed 4 nights in Jan 2020
Response from Glen on 14 Jan,2020
Dear Guest, Thank you for sharing your experience with us! We are so glad that you enjoyed staying with us and we look forward to welcoming you back soon! Best regards, Winston Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Glen on 4 Jan,2020
Dear guest, Thank you for your kind review! Happy New Year! Best regards, Winston Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Fabulous, we were there only here for a short visit but thoroughly enjoyed it
Stayed 1 night in Dec 2019
Response from Glen on 25 Dec,2019
Dear Lisa, Thank you so much for your kind words! Merry Christmas and Happy New Year! Best regards, Winston Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The location of the property was fantastic. My apartment was nice, clean and quiet.
Stayed 2 nights in Dec 2019
Response from Glen on 25 Dec,2019
Dear Guest, Thank you so much for staying with us. We look forward to welcoming you back soon! Merry Christmas and Happy New Year! Best regards, Winston Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice apartment, would definitely stay again. Also, really good "Restaurant 1903" not far away in Spencer st. Good meals and excellent value with a decent red wine included with 'specials'!
Stayed 2 nights in Nov 2019
Response from Glen on 27 Nov,2019
Dear guest, Thank you so much for your kind review! We are so glad that you enjoyed a pleasant time here with us and we look forward to welcoming you back soon! Best regards, Winston Team

8/10 Good

Danni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was really nicely equipped, clean and comfortable and a great location: only problem was lift access - one was out of action for a day, which could be problematic but seemed to be getting fixed. Would also be great if office hours (and therefore storage) could be 7-7 not 9-5 which didn't suit my work commitments.
Stayed 2 nights in Nov 2019
Response from Glen on 27 Nov,2019
Hello Danni, Thank you for choosing us and we really appreciate your kind feedback. Looking forward to see you soon next time! Best regards, Winston Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and very clean. we will defiantly stay here again for our next holiday
Stayed 2 nights in Oct 2019
Response from Glen on 12 Nov,2019
Dear Guest, Thank you so much for your amazing review! See you next time! Best regards, Winston Team

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was close to everything, and had everything we needed for our short stay. However, there was a lot of basic issues. From holes in the walls, to dirty carpets and glass, a very loose toilet seat and at one stage I noticed at least 4 used bandaids in the pool area
Stayed 2 nights in Oct 2019
Response from Glen on 5 Nov,2019
Dear guest, Thank you for your review. We will look into the basic issues you mentioned in your comments to deliver a feedback soon. Thank you Kind regards, Winston Team

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2019
Response from Winston Team on 29 Oct,2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, tidy, great views, comfy, full kitchen, we stayed in 2 bedroom so had 2 bathrooms, had good gym & pool & spa & sauna but after we arrived it was shut for 2 days due to maintenance.
Stayed 5 nights in Oct 2019
Response from Glen on 19 Oct,2019
Dear guest, Thank you for your kind review. We look forward to your next visit! Kind regards, Winston Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception were very accommodating. We checked in late and they made it easy for us.
Stayed 2 nights in Sep 2019
Response from Winston Team on 14 Sept,2019
Dear Guest, Thank you for your kind review. We look forward to your next visit. Bets regards Winston Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My appartment was a 2 bedroom one on the 52nd floor. It had good views towards the south. The appartment was clean and comfortable. While not large it was cosy and well equiped. The property is well located and close to Melbourne's major station, Southern Cross Station.
Stayed 1 night in Aug 2019
Response from Glen on 6 Sept,2019
Dear guest, Thank you for your kind review! We look forward to your next visit. Kind regards Winston Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Winston Team on 4 Aug,2019
Thank you for your kind mark!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with small children, fantastic location with tram stop right out the front, well equipped room, great indoor heated pool with an unbearable city view. Will be staying again!
Stayed 2 nights in Jul 2019
Response from Winston Team on 11 Jul,2019
Dear guest, Thank you so much for your kind review. We are so glad that you enjoyed staying here with us and we look forward to welcoming you back soon! Best regards Glen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception are so supportive and easy to communicate with! Love that you can just text them and they answer so quickly. The views are great, apartment is lovely and the pool is fun!
Stayed 1 night in Jul 2019
Response from Winston Team on 8 Jul,2019
Dear guest, Thank you so much for your amazing review! We look forward to your next visit! Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that it was very clean and the view was amazing. Everything you need was provided for in the apartment.
Stayed 1 night in Jun 2019
Response from Winston Team on 2 Jul,2019
Dear Guest, Thank you so much for your kind review! We look forward to welcoming you back soon! Best regards

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Winston Team on 28 Jun,2019
Hi there, Thank you so much for your review! See you next time! Kind regards

8/10 Good

veenes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Winston Team on 26 Jun,2019
Dear Veenes, Thank you for your kind review. We look forward to your next visit. Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Room was in surprisingly good condition for the price of the room. Had a drainage issue with the sink (feedback for owners to address, doesn't need to go in the review). Getting to their lobby and then to the room was a bit of pain - that's as ugly as it got for me. Very happy. Get rid of the $200 bond charged to the credit card at check-in and you'd be close to perfect. Front desk lady was lovely btw.
Stayed 1 night in Jun 2019
Response from Winston Team on 13 Jun,2019
Hi there, Thank you so much for your kind review! We will look into the issues you mentioned shortly. Looking forward to your next visit! Kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimal wifi connection and tv reception. Quite noisy on 63rd floor but room beautifully set up and good space. Blanket on bed was grubby with stains but bed itself clean and comfy
Stayed 3 nights in May 2019
Response from Winston Team on 31 May,2019
Hi there, Thanks for sharing your experience here. We will look into the housekeeping issues shortly. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with great views :) Apartment is very central to train station, within free tram zone, close to supermarket (woolworths & Coles) literally a 2min walk. Plenty of good restaurants close by. if you love to shop well you are in the right place - spence outlet a 2min walk and DFO a tram ride away, seaworld nearby and yarra river is a walk.
Stayed 4 nights in May 2019
Response from Winston Team on 29 May,2019
Hi there, Thank you so much for sharing your amazing experience with us! We are so glad that you enjoyed a pleasant time here and we look forward to welcoming you back soon! Best regards Winston Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Winston Team on 28 May,2019
Hi there, Thank you for your kind review! Best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking dostance to everything we could ask for. Good facilities in the apparment. Terribly firm mattress was a nightmare to sleep on :(
Stayed 4 nights in Apr 2019
Response from Winston Team on 30 Apr,2019
Hello there, Thank you for your feedback. We will implement the softer mattress shortly. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, so close to everything. The
Stayed 3 nights in Apr 2019
Response from Winston Team on 25 Apr,2019
Thank you so much for your amazing review! Happy Easter! Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position & very good friendly service , I would definitely stay again 👍
Stayed 3 nights in Apr 2019
Response from Winston Team on 25 Apr,2019
Thank you so much for your kind review! We look forward to your next visit! Best regards

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2019
Response from Winston Team on 3 May,2019
Hi there, Please do contact us for the issues you like to discuss and we will offer the best solution as possible for you. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Winston Team on 18 Apr,2019
Thank you so much for your review. Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to convention centre and ease of access when coming from the airport. Property clean and tidy. Room comfortable side and bed comfortable. Was asked if I needed ear plugs as room would be slightly noisey due to high wind when I arrived, found I only noticed it for a short period of time till I got used to it. Was only for the first night till winds died down
Stayed 2 nights in Apr 2019
Response from Winston Team on 10 Apr,2019
Dear guest, Thanks for your kind review. We are so sorry for the unpleasant experience during the windy night. We look forward to welcoming you back soon next time! Best regards

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pictures showed were quite big but it's a very small apartment.
Stayed 2 nights in Mar 2019
Response from Winston Team on 9 Apr,2019
Hi Amy, Thank you so much for your amazing review! We look forward to welcome you back soon! Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. The apartment was comfortable with plenty of room and every amenities required for a pleasant stay.
Stayed 3 nights in Mar 2019
Response from Winston Team on 5 Apr,2019
Hi there, Thank you so much for staying with us! We are really glad that you have enjoyed a pleasant time in Winston Apartments CBD and we all look forward to welcoming you back soon next time! Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is so practical, with ease of access. The unit amenities, are brilliant. Over a very happy with my stay
Stayed 1 night in Mar 2019
Response from Winston Team on 1 Apr,2019
Thank you for your amazing review! Kind regards

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing. The manager was really helpful. Everything we needed was provided. The air con in our room did not seem to work properly. It was alsways quite warm in the room. As it’s a high rise apartment, the lifts take a long time to get to the ground floor and to the floor of your apartment. Overall we enjoyed our stay. Thank you.
Stayed 6 nights in Mar 2019
Response from Winston Team on 1 Apr,2019
Thank you for your amazing review! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Winston Team on 5 Apr,2019
Really appreciate your kind feedback! Looking forward to your next visit! Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Winston Team on 5 Apr,2019
Thanks for your review! Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Close to everything, even had a view of the water!
Stayed 3 nights in Feb 2019
Response from Winston Team on 21 Mar,2019
Thank you so much for your kind review! We look forward to welcoming you back soon! Best regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Winston Team on 1 Apr,2019
Thank you for your review!

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019
Response from Winston Team on 1 Apr,2019
Thank you for your review!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No smoke alarms in my room (room 1505). It is illegal to rent a hotel room that does not have operational smoke alarms. There were two alarm bases, both of which were missing the alarm mechanism and had a red warning that they were not operational. I left a note in the room about the smoke alarms, but the hotel has not yet responded. The iron in the room also had the leading one inch of the metal iron plate snapped off with a very sharp jagged edge. I almost put a hole in my clothes when I ironed them. Before checkin we received a text from the hotel with instructions for checkout. These instructions conflicted with the written instructions in the room - one verion insisted to leave the door locked on departure, the other said to leave it unlocked.
Stayed 2 nights in Feb 2019
Response from Winston Team on 12 Mar,2019
Hello there, Thank you for your feedback and we will look into the issues you mentioned asap. Kind regards