Swissotel, Mersing hotels

"A new low in ‘hotels’. Avoid. Not a hotel but some rooms above an all night cafe. To be fair, the room appeared to have been cleaned and the bedding was clean. Problem was the building and rooms themselves were so poorly maintained and there was a problem with mould in most areas. Holes in walls. Tarnished mirrors…the list goes on. I even had to go downstairs to ask for toilet roll. Door security was poor - weak lock and broken latch. I arrived late, was only staying one night and off very early in the morning for ferry. Otherwise I would have left and slept in my car if no alternative. I have stayed in similarly cheap hotels in Mersing which were clean, pleasant and had at least basic amenities. "

"The shower was dirty. The bed was hard like a rock you can feel the slats under you. Only 2 towels and pillows given was told no after I asked for more. No pool towels provided. Staff are miserable. I tried to contact Wotif a week earlier to shorten my stay but they didn’t respond because I wanted a refund for 1day because we planned to leave early, but no response. Will not be using Wotif again! "

"The building need to upgrade..."

"Comfortable and spacious worth for the stay with reasonable price."

"The beach area although a walking distance is extremely dirty, the hotel poorly kept!"