Interior entrance

Reviews of Sleep Inn Mexicali

3 out of 5
Sleep Inn Mexicali
Blvd Lazaro Cardenas No. 1837, In front of Plaza Carranza, Mexicali, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 962 reviews" "
Rating 8 - Good. 287 out of 962 reviews" "
Rating 6 - Okay. 124 out of 962 reviews" "
Rating 4 - Poor. 38 out of 962 reviews" "
Rating 2 - Terrible. 59 out of 962 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greeting of personal was great. We enjoyed the breakfast was delicious. We had a good night sleep and the bed was good.
Stayed 2 nights in May 2024
Response from Sleep Inn Mexicali on 14 May,2024
Buenos días, muchas gracias por su calificación y nos da gusto saber que tuvo una buena estancia, su calificación nos motiva a seguir adelante y mejorar cada día.

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, amenities
Service in the kitchen confortable nice
Stayed 1 night in May 2024
Response from Sleep Inn Mexicali on 6 May,2024
Buenos días, muchas gracias por su calificación y nos da gusto saber que tuvo una buena estancia, su calificación nos motiva a seguir adelante y mejorar cada día.

10/10 Excellent

Ramon

Stayed 2 nights in Mar 2024
Response from Sleep Inn Mexicali on 9 May,2024
Buenos días, muchas gracias por su calificación y nos da gusto saber que tuvo una buena estancia, su calificación nos motiva a seguir adelante y mejorar cada día.

4/10 Poor

Xavier

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The unit next door were some loud people talking loud early morning. Did not sleep well. They should make these walls soundproof. Beds are hard and uncomfortable. Will not stay here again.
Stayed 1 night in Apr 2024
Response from Sleep Inn Mexicali on 8 Apr,2024
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por haberse tomado el tiempo en contestar nuestra encuesta. Lamentamos mucho los inconvenientes causados durante su estancia. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios y en algún futuro poder cambiar se experiencia y hacerla placentera.Excelente día.

4/10 Poor

Wilfredo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sleep Inn Mexicali on 10 Mar,2024
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios. Lamentamos los inconvenientes causados durante su estancia, podria explicarnos mas detalladamente cual fue su expriencia para mejorar y ofrecerle mejor servicio en su proxima estancia.

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me tell you about my experience. I arrive at 1130pm after flying all day and am told, no reservation, reservation cancelled, and no rooms. Needless to say I'm not to happy to have to wander around Ensenada, much less somewhat scared to be looking for a room that late at night. The hotel should be dropped by all booking sites as far as I'm concerned for putting me in this situation.
Stayed 1 night in Feb 2024
Response from Sleep Inn Mexicali on 27 Feb,2024
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por haberse tomado el tiempo en contestar nuestra encuesta. Lamentamos mucho los inconvenientes causados durante su estancia.Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios.Excelente día.

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Feb 2024
Response from Sleep Inn Mexicali on 19 Feb,2024
Buenos días. Agradecemos sus comentarios y nos complacería volver a servirle en un futuro. Muchas gracias por su preferencia

10/10 Excellent

Miriam

Stayed 2 nights in Jan 2024
Response from Sleep Inn Mexicali on 17 Feb,2024
Agradecemos la confianza depositada al hospedarse en nuestro hotel, Uno de nuestros objetivos es crear expectativas memorables para nuestros huéspedes y no hay algo más gratificante que escuchar por parte de usted el reconocimiento hacia la atención y servicio otorgado por nuestro equipo.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from gm on 19 Jan,2024
Agradecemos mucho su calificacion maxima, seguiremos esforzandonos por generar mas experiencias placenteras.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
comfortable
esta muy comodo pero no me gusto por las noches hacen mucho ruido y se escucha mucho el ruido de los carros y el servicio esta muy bien eso si me gusto muchas gracias.
Stayed 2 nights in Jan 2024
Response from Sleep Inn Mexicali on 13 Jan,2024
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios. Lamentamos los inconvenientes causados durante su estancia, excelente día.

10/10 Excellent

yusleyvy

Liked: Property conditions & facilities
Excelente servicio me encantó
Stayed 2 nights in Jan 2024
Response from Sleep Inn Mexicali on 13 Jan,2024
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios, excelente día.

10/10 Excellent

Lourdes

Stayed 3 nights in Dec 2023
Response from Sleep Inn Mexicali on 13 Jan,2024
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios, excelente día.

10/10 Excellent

Jose

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice having a great breakfast there. Thank you 👍
Stayed 2 nights in Dec 2023
Response from Sleep Inn Mexicali on 3 Jan,2024
Muchas gracias por dejarnos su comentario, esperamos tenerlos nuevamente con nosotros pronto.Excelente noche.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sleep Inn Mexicali on 29 Dec,2023
Muchas gracias por dejarnos su comentario, esperamos tenerlos nuevamente con nosotros muy pronto.Excelente noche.

4/10 Poor

Florencio

Stayed 1 night in Dec 2023
Response from Sleep Inn Mexicali on 26 Dec,2023
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios.

10/10 Excellent

Francisco

Stayed 2 nights in Nov 2023
Response from Sleep Inn Mexicali on 26 Dec,2023
Muchas gracias por dejarnos su comentario, estamos muy agradecidos con usted por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios.

6/10 Okay

Ofelia

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy from the pitch noise. There was a water leak in the first floor that was coming down on the roof of the lobby. The fire alarm in the second floor was coming out of the wall and not connected.
Stayed 2 nights in Nov 2023
Response from Sleep Inn Mexicali on 27 Nov,2023
Muchas gracias por dejarnos su comentario, lamentamos mucho los inconvenientes presentados durante su visita, esperemos tenerlos nuevamente con nosotros en un futuro y poderles ofrecer una mejor estancia.Excelente día.

10/10 Excellent

NANCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Nov 2023
Response from Sleep Inn Mexicali on 22 Nov,2023
Muchas gracias por dejarnos su comentario, estamos muy agradecidos por tomarse el tiempo en contestar nuestra encuesta. Día a día seguiremos trabajando en las instalaciones y personal para mejora de nuestros servicios.

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was exelent
Stayed 1 night in Nov 2023
Response from Sleep Inn Mexicali on 16 Nov,2023
Estamos muy agradecidos por tomarse el tiempo en contestar nuestra encuesta. Dia a dia seguiremos trabajando en las instalaciones y personal para que el servicio mejore cada dia mas.Excelente día.

6/10 Okay

Verified traveller

Travelled with family
The hotel needs regular maintenance, but it seems that when something breaks it doesn't get fix. Breakfast was good.
Stayed 2 nights in Oct 2023
Response from gm on 31 Oct,2023
Thanks for your comment.We will continue working in our facility maintenance.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from gm on 31 Oct,2023
Gracias Connie por su calificacion.

2/10 Terrible

Rosemary

Stayed 2 nights in Oct 2023
Response from Sleep Inn Mexicali on 17 Nov,2023
Gracias por tomarse el tiempo para contestar la encuesta en línea acerca de su reciente estancia en nuestro hotel. Su satisfacción es lo más importante para nosotros, le aseguramos que vamos a utilizar la información que nos ha compartido para realizar mejoras para poder ofrecer un mejor servicio para todos nuestros huéspedes en el futuro.Excelente día.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this hotel.
Stayed 10 nights in Oct 2023
Response from gm on 24 Oct,2023
We really appreciate your comment Tatiana.Hope to be your first option on your next travel to Mexicali..

2/10 Terrible

Delia

Travelled with partner
Disliked: Cleanliness, staff & service
Not accommodating, I made a reservation for a double bed and was given a one bed. When I asked they said that’s all they had available and that they were at capacity. Not friendly
Stayed 1 night in Oct 2023
Response from gm on 25 Oct,2023
Sorry for the inconvenience cause for this situation.

8/10 Good

tony

Stayed 1 night in Oct 2023
Response from Sleep Inn Mexicali on 16 Nov,2023
Estamos muy agradecidos por tomarse el tiempo en contestar nuestra encuesta. Dia a dia seguiremos trabajando en las instalaciones y personal para que el servicio mejore cada dia mas.Excelente día.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized hotel. Very quite to rest in.
Stayed 2 nights in Oct 2023
Response from gm on 18 Oct,2023
Jose we really appreciate your time to provide a good comments to our hotel.Hope to be your first option on your next visit.

8/10 Good

Cristal

Stayed 1 night in Oct 2023
Response from Ecommerce on 6 Nov,2023
•Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

10/10 Excellent

Ramon, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, it’s my go to hotel when I’m in Mexicali
Stayed 2 nights in Oct 2023
Response from gm on 17 Oct,2023
We are more than glad to be your first option.

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 2 nights in Oct 2023
Response from gm on 14 Oct,2023
Gracias Alejandra por su comentario.

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, amenities
When checking inn we weren't given a key card, the person at the desk informed that they didn't have a key to give us, he called the security person to let us in to our room. I found that very strange and inconvenient.
Stayed 1 night in Oct 2023
Response from gm on 10 Oct,2023
Thanks Martin for your comment.We were inform by the hotel its card keys provider did not sent the product on time, this is the reason why the front desk personal help you to open your room.Sorry for this inconvenience.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from gm on 10 Oct,2023
Gracias Sandra por su tiempo en contestar nuestra encuesta.

2/10 Terrible

Patricia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I booked a 2 queen bed for the night, when we got there the guy at the front desk was complaining that they couldn’t find my reservation. I gave him all my info then he complained that Expedia was a hassle to work with because he couldn’t charge me. He wanted me to call Expedia to fix it. After many arguments and minutes he finally charged me then gave me a 1 bed room!!!! 1 bed for 3 adults, he told me that they were sold out. I requested more pillows and blankets it took 3 hours for me to get them. My husband asked for ice and was given a 12 inch block straight on his hand, nothing to carry it in. I literally just bursts out laughing. When we got back from our engagement there was 1 parking left next to the fence were there was a drinking party going on. We could have gone somewhere else but we were limited on time when we arrived and had no choice but to stay.
Stayed 1 night in Sep 2023
Response from gm on 17 Oct,2023
Thanks for your comments.We will verify what was the issue with your reservation to avoid this.We already inform front desk and housekeeping how to handle this situation, to provide you a better service.

8/10 Good

Georgina

Stayed 1 night in Sep 2023
Response from Ecommerce on 3 Oct,2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

10/10 Excellent

Maria, Rosamond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very safe and the staff are very friendly the rooms are very clean and breakfast was delicious definitely come back
Stayed 1 night in Sep 2023
Response from gm on 26 Sept,2023
Maria we really appreciate your comments.We will continue working in our service to provide you a good time.

6/10 Okay

Gricelda

Travelled with family
Liked: Cleanliness
we have stayed here many time because it is close to my family in mexico , but everytime if is not one thing is another.
Stayed 2 nights in Sep 2023
Response from gm on 20 Sept,2023
Thanks Gricelda for your comment.We would like to know more about your concerns.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ecommerce on 29 Aug,2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

10/10 Excellent

Manuel

Stayed 1 night in Aug 2023
Response from Ecommerce on 29 Aug,2023
Agradecemos su preferencia al elegir en su reciente estancia. Nos alegra conocer que hemos cumplido con sus expectativas de servicio y calidad. Nos encantaría tener la oportunidad de recibirla nuevamente en esta su casa y asegurarnos de conseguir una vez más su completa satisfacción, sobre todo hacer que su experiencia en el hotel sea extraordinaria. Un especial saludo.

6/10 Okay

Llusbysaret

Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Ecommerce on 7 Aug,2023
Estimado huesped, agradecemos sus comentarios son muy importantes para nosotros Nos alegra que haya disfrutado su estanciaLo invitamos a hospedarse nuevamente con nosotros en su próxima visita a la ciudadSaludos

10/10 Excellent

Greg

Stayed 1 night in Jul 2023
Response from Hotel Sleep Inn Mexicali on 19 Jul,2023
¡Qué bueno saber que disfrutó de cada detalle y del servicio brindado por nuestro personal! Esperamos darle la bienvenida en un futuro no muy lejano

4/10 Poor

Verified traveller

Overnight stay
Stayed 1 night in Jul 2023
Response from gm on 15 Jul,2023
Thanks for your feedback. We would like to know more about what we miss.

4/10 Poor

Grace

Stayed 1 night in Jul 2023
Response from gm on 15 Jul,2023
Thanks for your feedback.

10/10 Excellent

Sergio

Stayed 1 night in Jul 2023
Response from gm on 15 Jul,2023
Agradecemos mucho su puntuacion maxima.

4/10 Poor

Marisol

Stayed 1 night in Jul 2023
Response from Ecommerce on 5 Aug,2023
Estimado huesped, agradecemos sus comentarios son muy importantes para nosotros Nos alegra que haya disfrutado su estanciaLo invitamos a hospedarse nuevamente con nosotros en su próxima visita a la ciudadSaludos

8/10 Good

Gladis

Stayed 1 night in Jun 2023
Response from gm on 15 Jul,2023
Gracias Gladis por contestar la encuesta de servicio. Seguiremos implementando mejoras para brindarle un hospedaje satisfactorio

8/10 Good

Marco A

Stayed 1 night in Jun 2023
Response from Ecommerce manager on 21 Jun,2023
Esperamos su próxima visita.

6/10 Okay

Juanita

Stayed 2 nights in Jun 2023
Response from Ecommerce manager on 15 Jun,2023
Esperamos darle la bienvenida en un futuro no muy lejano.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a cheap clean hotel with good breakfast included we just used it to sleep and shower where out and about allday
Stayed 1 night in May 2023
Response from Ecommerce manager on 13 Jun,2023
Fue un placer recibirle, lo esperamos pronto.

10/10 Excellent

Juan

Stayed 1 night in Jun 2023
Response from gm on 15 Jul,2023
Estamos muy agradecidos de su calificacoin maxima, esperamos nos pueda recomendar con su circulo de amistades.

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a safe sleeping option just a hotel on the go that is clean and not noisy
Stayed 1 night in May 2023
Response from Ecommerce manager on 6 Jun,2023
A sido un placer haber estado a tus órdenes. Nos vemos en tu siguiente viaje.

6/10 Okay

Juan M

Liked: Cleanliness
Disliked: Property conditions & facilities
The room we stayed, it was very dirty,
Stayed 1 night in Jun 2023
Response from Ecommerce manager on 6 Jun,2023
¡Estupendo! muchas gracias por tus comentarios y por tu confianza. Esperamos verte pronto en tu próxima visita en Sleep Inn Mexicali.