On the beach, beach cabanas, sun-loungers, beach towels

Reviews of Nautilus Sonesta Miami Beach

4.5 out of 5
Nautilus Sonesta Miami Beach
1825 Collins Avenue, Miami Beach, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 98 out of 203 reviews" "
Rating 8 - Good. 51 out of 203 reviews" "
Rating 6 - Okay. 27 out of 203 reviews" "
Rating 4 - Poor. 17 out of 203 reviews" "
Rating 2 - Terrible. 10 out of 203 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect/ great/ 5 star all
Stayed 5 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Brian, thank you for your terrific feedback about your stay at Nautilus Sonesta Miami Beach. It's heartening to hear you had an outstanding experience. We strive to provide that perfect, top-notch service to all our guests. Looking forward to welcoming you back on your next visit to Miami Beach.

6/10 Okay

ilhan

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Thank you for taking the time to submit this feedback, Ilhan.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Apr,2024
Gregory, it truly warms our hearts to know you enjoyed your stay at Nautilus Sonesta Miami Beach! Your kind words and enthusiasm are appreciated. We look forward to welcoming you back on your next visit.

8/10 Good

Parthena

Liked: Cleanliness, staff & service, property conditions & facilities
Isaiah and His Team at The beach towel and chair services was excellent
Stayed 5 nights in Apr 2024
Response from Customer Service on 24 Apr,2024
Parthena, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. We're grateful for your acknowledgment of Isaiah and his team's exemplary beachfront services. We always strive to provide an enjoyable stay for our guests. Looking forward to serving you again on your next visit.

10/10 Excellent

Nikki

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr,2024
Nikki, it's heartening to know you had a pleasant stay at Nautilus Sonesta Miami Beach. Our team values your feedback and we'd be delighted to welcome you back on your next visit to Miami Beach.

4/10 Poor

Jason

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Cesar at front desk was rude while Vanda was exceptional and accommodating. Rooms were not that clean. Stains on couches and sheets. Elevator was broken, we never were able to go down an elevator, and most times we walked up the stairs. Probably 3-4 times we luckily caught the elevator up during our 4 night stay. No ventilation system in small bathroom. Best part of the resort was its location.
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr,2024
Jason, it's regrettable to hear that certain aspects of your stay didn't meet expectations. We appreciate your commendation of Vanda's exceptional service, as the team takes pride in providing welcoming and accommodating experiences. We're sorry for any inconvenience with room cleanliness and our elevator, your feedback will certainly guide our continuous improvement efforts. We understand the importance of a well-ventilated bathroom too. On a positive note, we're pleased you appreciated our prime location. We hope to have another chance to serve you better in the future.

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and pool service. Family friendly. Great location. Staff was very friendly (specifically Isaac and Briana)
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Chelsea, it's wonderful to hear about your positive experience at Nautilus Sonesta Miami Beach. Our team members strive to provide excellent service and genuine hospitality. We're thrilled Isaac and Briana made a positive impact during your stay. We truly value your kind words about our beach and pool, family-friendliness, and prime location. We look forward to welcoming you and your family back in the future.

10/10 Excellent

Etosha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly, close to the beach, restaurant was amazing.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Etosha, we're thrilled to hear that you enjoyed your stay at the Nautilus Sonesta Miami Beach. It's great to learn that our team members' friendliness, proximity to the beach, and the restaurant positively influenced your experience. We look forward to welcoming you back for another superb visit soon.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service at the beach, pool and room service
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr,2024
Alexandre, it's delightful to know you cherished your experience at Nautilus Sonesta Miami Beach. We're glad to hear that our dedicated team members at the beach, pool, and room service helped enhance your stay. Your accolades mean the world to us, and we hope to welcome you back in the future for another top-notch experience.

8/10 Good

Yonathan

It was fair
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr,2024
Yonathan, thank you for sharing your experience at Nautilus Sonesta Miami Beach. We're pleased you found your stay satisfactory and look forward to the opportunity to exceed your expectations in the future.

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Mar 2024
Response from Customer Service on 13 Apr,2024
Omid, it's wonderful to hear that you appreciated the location of Nautilus Sonesta Miami Beach. Thank you for choosing our hotel for your stay, and we look forward to seeing you on your next visit.

2/10 Terrible

PETER

Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
We appreciate your feedback, Peter.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Good

Lee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a good size and comfortable, but it needs floor rugs because the floor gets cold and slippery. The pool is very nice and had plenty of seating in or out of shade.
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 Apr,2024
Lee, it's fantastic to hear that you found your room at Nautilus Sonesta Miami Beach to be spacious and comfortable. We appreciate your feedback regarding the floor conditions, and will certainly take it under consideration. It's delightful to learn that you enjoyed our pool and the abundance of seating options. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Dina

Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr,2024
Dina, it's wonderful to see you had such a delightful stay at the Nautilus Sonesta Miami Beach! We truly treasure your five-star feedback and we're hoping to welcome you back for another fantastic visit in the near future.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location but a lot of construction on either side so blasting music by the pool to drown it out. Nice staff, lovely lobby area and bar.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr,2024
Lisa, we appreciate your positive feedback about the Nautilus Sonesta Miami Beach. We're thrilled to hear you enjoyed our prime location, and the welcoming vibe in our lobby and bar. We understand the surrounding construction might have influenced the peacefulness around the pool area and we are hopeful for your understanding. Your kind words about our team members bring joy to us. We hope to welcome you back once again in future.

8/10 Good

Stephanie, Colorado Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but we could hear people next to us (a gentleman snore all night) and the water pressure was changing drastically as you shower. The rooms were clean and the waterfront rooms were nice. View of sunset of the ocean and city skyline are spectacular at the roof terrace.
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Stephanie, it's wonderful to hear that you found the Nautilus Sonesta Miami Beach pleasing and appreciated the cleanliness of our rooms. We are glad that our waterfront rooms and the breathtaking views of the sunset and city skyline from our roof terrace added value to your stay. We regret to know about the issues you mentioned regarding sound-proofing and consistency in water pressure. We appreciate this feedback as it helps us identify areas for improvement. We hope to have you back to provide an even better experience next time.

8/10 Good

Johnny

Travelled with family
The property was ok. For the price I expected it for it to be more clean.
Stayed 3 nights in Mar 2024
Response from Customer Service on 30 Mar,2024
Johnny, it's valuable to hear your feedback. We strive to provide a satisfy experience for our guests at Nautilus Sonesta Miami Beach. If there were cleanliness aspects that could have been improved during your stay, we certainly take note so we can better meet future guest expectations. We hope you will choose to stay with us again, so we can demonstrate our commitment to your comfort and satisfaction.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with easy access to the beach and room for 6!
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Angie, it's wonderful to hear that your stay at Nautilus Sonesta Miami Beach exceeded expectations! We're thrilled you appreciated the effortless beach access and spacious accommodations. We can't wait to welcome your group back for another stay in the future.

10/10 Excellent

Marta

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr,2024
Marta, it's delightful to hear that you had an outstanding experience at Nautilus Sonesta Miami Beach. We truly appreciate your top rating on Expedia and look forward to welcoming you back in the near future for another splendid visit.

4/10 Poor

Jie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud drilling noise from early in the morning. And oh boy, was my neighbor loud at night (Rated R). Need better noise insulating walls.
Stayed 4 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Jie, we're genuinely sorry to hear that noise disturbances affected your stay. We understand the importance of a quiet environment and we share your concerns about sound isolation. Rest assured, these comments have been passed along to the relevant team. We hope to have another chance to offer you a more enjoyable experience.

8/10 Good

Panagiota

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Apr,2024
Thank you for the 4/5 rating, Panagiota!We are excited to see that you had an enjoyable experience at Nautilus Sonesta Miami Beach. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Ignacio Daponte - Hotel Manager on 23 Mar,2024
Thank you for your rating, we hope to welcome you back soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 8 Apr,2024
Anthony, it's great to see your perfect rating! Your support means a lot to us at Nautilus Sonesta Miami Beach. We're looking forward to welcoming you back the next time you're in the area.

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is fine for both a business or pleasure stay
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar,2024
Luis, it's delightful to hear that you find the Nautilus Sonesta Miami Beach to be a suitable choice for multiple types of visits, whether they be business-related or for leisure. We hope to have the pleasure of hosting you again in the future.

8/10 Good

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar,2024
We appreciate you sharing this positive rating, Tiffany!The comfort of our guests is important to us so we can't wait to see you back again at Nautilus Sonesta Miami Beach. We want to share an even more enjoyable experience with you next time.

6/10 Okay

israel

Business traveller
Liked: Cleanliness
The hotel is old style. The most view is with windows not with a curtain wall I ordered room service they serve it without forks as a fast food box.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar,2024
Israel, thank you for your feedback regarding your recent experience. It's evident that some aspects did not meet your expectations. Our establishment indeed features a classic design, contrasted by modern amenities. We understand the matter regarding the windows and will take this into consideration for any future updates. Concerning room service, we typically strive for more catered presentation and will work to improve upon this detail. Your feedback aids us in enhancing the guest experience. We hope to welcome you once again in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at Nautilus was fantastic as usual! The staff is always very friendly and welcoming— special shout out to Shawn (pool crew, I believe that was his name) for going above and beyond. The only real problem we had was with all the construction work going on around the property, something that they have no control over.
Stayed 4 nights in Mar 2024
Response from Customer Service on 13 Mar,2024
Brian, it's wonderful to hear you enjoyed another delightful stay at Nautilus Sonesta Miami Beach! We're thrilled to know our warm and inviting team members, particularly by the pool, elevated your stay. While factors outside our property sometimes pose challenges, we strive to ensure your overall experience remains enjoyable. We appreciate your understanding. Looking forward to your fourth visit with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 staff was amazing and I had the best time. Hotel was beautiful and quiet yet near everything
Stayed 4 nights in Dec 2023
Response from Customer Service on 12 Mar,2024
Elizabeth, it's great to know you had such a wonderful time at Nautilus Sonesta Miami Beach. We are pleased that our team members made your visit incredible and you found the location to be convenient as well as serene. Thank you for taking the time to share your delightful experience. We look forward to welcoming you back in the future.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Kayla, we're thrilled to know you gave Nautilus Sonesta Miami Beach a perfect rating! We take great pleasure in ensuring our guests have a positive experience. We hope you'll choose to stay with us again in the future.

10/10 Excellent

Tom

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing pool, good food, and right on the beach. Staff was friendly and helpful. Views were not great from our room facing a blank wall to the south, but we didn't spend much time there.
Stayed 4 nights in Mar 2024
Response from Customer Service on 15 Mar,2024
Tom, it's wonderful to hear that you enjoyed the prime location, pristine pool, and delicious cuisine at Nautilus Sonesta Miami Beach. We're thrilled that our team members were friendly and able to assist you. We acknowledge that the view from your room might not have lived up to expectations, and we'll bear your feedback in mind for the future. Your satisfaction is important to us, and we can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2024
Response from Customer Service on 31 Mar,2024
Thank you for taking the time to leave this wonderful rating, Marci! We hope to see you again soon at Nautilus Sonesta Miami Beach so we can share yet another amazing experience!

4/10 Poor

Justine

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
I had higher expectations! Room was dirty.
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Mar,2024
Justine, we're truly regretful that you encountered issues with the cleanliness of your room during your stay. Maintaining a clean and comfortable environment is of utmost importance to us and we will certainly review your feedback with our housekeeping team members. Should you decide to give us another chance, we'll strive to exceed your expectations.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location within short walking distance from Lincoln Road. Friendly, attentive and helpful staff at the front desk, the pool, in the dining room, on the private beach ... everywhere. Wi-Fi connection was excellent. A gym would've been nice, but the hotel is small (only 8 floors), which is one of the things I like about it. I used to go to the Shelborne Hotel next door, but I now prefer the Nautilus. Also, terrific shower head!
Stayed 5 nights in Feb 2024
Response from Customer Service on 5 Mar,2024
Raymond, it's delightful to hear you enjoyed your stay at the Nautilus Sonesta Miami Beach. Our team members strive to provide friendly and attentive service to enhance your experience across all areas of the hotel. We're thrilled that our excellent Wi-Fi connection, proximity to Lincoln Road, and refreshing showers made your stay enjoyable. Thank you for preferring us over our neighbors. We understand your wish for a gym and appreciate the feedback. Perhaps next time you'll find the smaller scale of our hotel to be a charming quality. We can't wait to welcome you back.

8/10 Good

Wendlyne DeGrace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walking distance to mostly everything
Stayed 5 nights in Feb 2024
Response from Customer Service on 2 Mar,2024
Wendlyne, we're thrilled you appreciated the prime location of Nautilus Sonesta Miami Beach. It's fantastic to read that you enjoyed accessibility to nearby attractions. We anticipate your next visit and hope to make it another delightful experience.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar,2024
Erica, it's delightful to hear about your positive experience at Nautilus Sonesta Miami Beach. We are glad our team members added to the warmth of your stay. We look forward to hosting you again in the future.

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, worn and noisy mitigated by warm and helpful staff.
Stayed 3 nights in Feb 2024
Response from Customer Service on 29 Feb,2024
John, we regret to hear about your experience. The cleanliness and upkeep are usually points of praise and we apologize if we missed the mark during your stay. We're pleased, though, to hear our team members were warm and welcoming. We appreciate your feedback, and hope you'll give us another chance to impress during a future visit.

8/10 Good

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night only but my stay was very nice. Definitely pricey (considering I was probably only in the room for max of 5 hours) but the perfect location. Also - Isaac at the beach the next day was super friendly and accommodating!
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb,2024
Erica, we're so pleased to hear you had a pleasant stay at Nautilus Sonesta Miami Beach, even though it was just for one night. We're glad our prime location met your expectations. Additionally, it's wonderful that Isaac made your beach day enjoyable with his accommodating nature. We hope for the opportunity to welcome you back for a longer visit in the future.

4/10 Poor

Lily

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar,2024
We appreciate the feedback, Lily.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

alex

Stayed 5 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Thank you for the feedback, Alex.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Thank you for this excellent rating, Melissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Nautilus Sonesta Miami Beach! We'd love to host you again someday for yet another unforgettable visit.

4/10 Poor

Sevanne

Travelled with group
Disliked: Property conditions & facilities
Run down, small, terrible design room. Smelly hallway.Extra fees added to everything. They say you can have towels and beach chair but you can’t see the ocean from your chair unless you pay $200. People were nice and the one menu available everywhere (bar, pool, restaurant, beach) was tasty.
Stayed 3 nights in Feb 2024
Response from Customer Service on 19 Feb,2024
Sevanne, it's disheartening to hear that your stay did not meet your expectations. We regret that the design of your room and certain areas did not live up to your standards. Regarding additional charges, we strive to maintain transparency about all fees and amenities to prevent any misunderstandings. We're glad you found the service provided by our dedicated team members and culinary offerings to your liking, and we appreciate your constructive comments. We aim to learn and grow from feedback like yours, and we hope we have the chance to create a more positive experience for you in the future.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, pool and access to beach. Perfect location on Collins ave.
Stayed 2 nights in Feb 2024
Response from Customer Service on 18 Feb,2024
Monique, we're thrilled to know you enjoyed Nautilus Sonesta Miami Beach and its wonderful amenities. Our prime location and accessibility to the beach are among the things guests love most. We look forward to warmly welcoming you back in the future.

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 19 Feb,2024
Thank you for sharing your perfect rating with us, Toby!It's wonderful to see how much you appreciated your time at Nautilus Sonesta Miami Beach! We want everyone to feel right at home at Nautilus Sonesta Miami Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Jonathan, Sleepy Hollow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Thank you for this lovely rating, Jonathan!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Nautilus Sonesta Miami Beach. We'd like to share an even better experience with you soon.

8/10 Good

Saeed

Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Mar,2024
Saeed, thank you for the great rating you've given Nautilus Sonesta Miami Beach. It's wonderful to hear that you had a satisfying experience. We hope to see you soon for yet another memorable stay.

8/10 Good

Masy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
location is excellent
Stayed 4 nights in Feb 2024
Response from Customer Service on 14 Feb,2024
Masy, we're thrilled you appreciated the prime location of Nautilus Sonesta Miami Beach. We aim to provide an exceptional experience and it's great to know that you enjoyed your time with us. We look forward to hosting you again on your future visits.

2/10 Terrible

Vincenza

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was construction going on with jack hammering. It was so loud we were definitely disturbed by it.
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb,2024
Vincenza, we sincerely regret to hear that your experience was not up to par due to disturbances. Our aim is always to provide a peaceful environment for our guests. Please rest assured that we have taken note of your feedback and will strive to make improvements. Thank you for taking the time to share your thoughts.

8/10 Good

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel
Response from Customer Service on 10 Feb,2024
Thanks for the 4/5 rating, Jasmine!We're happy you had such a lovely stay at Nautilus Sonesta Miami Beach! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

John, South Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely great. So attentive, especially at poolside.
Stayed 3 nights in Feb 2024
Response from Customer Service on 7 Feb,2024
John, thank you for choosing Nautilus Sonesta Miami Beach and sharing your experience. We're thrilled to hear that our team members created wonderful poolside memories through their attentive service. Come back to enjoy the pool soon!

10/10 Excellent

Evangelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Nautilus Hotel. Canela and Melody are very helpful and accommodated our requests at check in. The pool is clean and the food is delicious. Edwin at the restaurant is very helpful. The service is excellent. I highly recommend this hotel.
Response from Customer Service on 7 Feb,2024
Evangelia, thank you for your splendid review. We're thrilled you had an outstanding time at Nautilus Sonesta Miami Beach. It's fantastic to hear Canela and Melody were able to assist with your needs at check in, and that Edwin was of great help at our restaurant. We're also pleased to hear that our swimming facility met your standards, and that you enjoyed our culinary offerings. Thanks for recommending us and we can't wait to welcome you back for another pleasant experience.