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Reviews of Hotel Astoria, Sure Hotel Collection by Best Western

3 out of 5
Hotel Astoria, Sure Hotel Collection by Best Western
Viale Murillo, 9, Fiera Milano City, San Siro Stadium, Milan, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 149 out of 456 reviews" "
Rating 8 - Good. 215 out of 456 reviews" "
Rating 6 - Okay. 66 out of 456 reviews" "
Rating 4 - Poor. 16 out of 456 reviews" "
Rating 2 - Terrible. 10 out of 456 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Neven

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took over an hour for check in
I dont know why i even booked this hotel. For some reason i thought it was closer to the city centre. But its over an hour away. Plus the area is pretty sketchy. When i finally found this place, there was over 20 people surrounding the front desk and yelling about the bed mixups. I had to wait for over an hour as the employee tried to straighten everything out. I only had 1 day in milan so the length of time it took me to find this hotel, plus the long wait time to check in made my 1 day in milan a waste. Best part is when they finally checked me in they kept reminding me that i dont get the breakfast in the morning. Good to know. Then they spent a considerable amount of time trying to convince me to buy the breakfast option. Maybe they should be offering such things for free when they inconvenience their guests this much. These companies are getting greedier and greedier. Never again would i go here.
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Stayed 1 night in Oct 2023

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities
Property under construction.
Stayed 2 nights in Oct 2023

8/10 Good

Clive Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room's, well equipped bathrooms and complimentary tea and coffee making facility in the room. Lifts to all floors. Breakfast available, though no other restaurant facilities. There is however a supermarket next-door and my room had a fridge so that's a bonus. 10 minute walk from the tube or get the 91 bus in either direction. Very helpful staff.
Stayed 3 nights in Feb 2023

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Reception staff very friendly and helpful. Room basic but clean and functional for a 1 night stay. It was expensive but very close to the San Siro stadium
Stayed 1 night in Feb 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Comfy rooms. This hotel is well situated in Milan close to the San siro stadium.
Stayed 1 night in Nov 2022

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

4/10 Poor

Neil

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Milan

Stayed 3 nights in May 2022

10/10 Excellent

Johany

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a 3 star hotel with the service of a 4 star, the staff is their bigger asset, they really make you feel at home, especially the kitchen staff. Clean, modern, well maintained, excellent breakfast, public transportation right in front of the hotel, supermarket right besides hotel.
Stayed 2 nights in Mar 2022

8/10 Good

Daniele

Stayed 2 nights in Nov 2021

10/10 Excellent

JONG CHOL

Stayed 1 night in Sep 2021

8/10 Good

Iulian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for city break
I use this hotel for a city break in Milano. It was very good location for what I need. Easy to go by stadium Giuseppe Meazza (San Siro), 6 tram station. Three subway station around 300 meters. Breakfast was very good with all kind a food. Very good expresso. Personal very nice and ready to find a solution for everything you need.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2016

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Friendly staff. Far from the touristic area. Thank goodness for the Metro.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip for Inter v Juve
The hotel itself is a little further out from the city centre but it has many metro station within walking distance (Segesta, Lotto, Tre Torre, Amendola). The hotel is however in perfect location to attend a game at San Siro, which was the main reason for my trip. There are many cafes and bar around as well as a supermarket next door if you want to put some beer in your room fridge. I would really recommend this hotel
Stayed 4 nights in Oct 2019

10/10 Excellent

MINHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best location and price
good size of room and nice employees! good location as well it would be even better if shower room was a bit bigger
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Got stuck in the elevator and after being released no one from the hotel came to check how we were
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2019

10/10 Excellent

SUDIPTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our only complaint is that it was a little out of town. Also on the last day there was no hot water but the hotel compensated us by not charging us the city tax
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
My room was ready before check-in started which was nice and the staff were friendly. Room was clean but small. The fan and AC did not work in the room and was hot. I didn't end up getting charged extra but when I was checking out, someone had charged the room for breakfast I never ate. Staff cleared up the mistake but still odd.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football match trip
Stayed 2 nights in Dec 2018

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Business trip to Milan Congress MiCo
The hotel was very clean, and mostly the staff were very friendly and helpful. Perfectly quiet due to secondary glazing, no traffic noise from the busy road. There is no air conditioning, and overall the decor is quite dated. The breakfast was fresh and with an excellent choice. 15 minutes walk from MiCo.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Subway is a bit far but overall I was very satisfy.
Stayed 3 nights in Sep 2018

10/10 Excellent

Sarah, Inverness, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 3 nights. Very friendly and helpful staff. Nice clean and freshly decorated room (excluding bathroom, but it was very clean too). One downside to the room was the air conditioning, it wasn’t the most powerful, however, we would definitely stay again and we would recommend to friends and family.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff
We had Pretty Good experience . Very pleased. For the price very nice hotel.
Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff
Perfect location for San Siro events. The staff is super friendly, the room is clean and nice.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service Incompetent and rude receptionist I was not given the room I booked.

8/10 Good

bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and convenient
hotel staff very friendly and helpful. Have to mention the lovely manager. She went above and beyond in helping us to try and overcome our problem with our personal tablet, we cannot thank her enough.

6/10 Okay

David

Liked: Cleanliness, staff & service
So so
Apparently 4 star, however rooms are rather dated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Tony, Sunshine Australia

Liked: Cleanliness
Disliked: Room comfort
Not really value for money.
We felt the room was a bit small, the aircon didn't work and in general was good value for money.

8/10 Good

Harold, Oviedo, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location with convenient accessibility.
The hotel is in a quiet part of the city,yet had access to bus and subway services to the central part of the city. Breakfast had a nice variety of items to choose from, buffet-style. The only negatives were noise from an adjacent room (which the hotel staff promptly handled) and view from the window. The room itself was quite comfortable.

10/10 Excellent

RAFAEL, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business travel
Stayed for a week during a business trip. Friendly and helpful staff. Not far from Metro station to the Fiera Milano for my convention. Small grocery store next door is very convenient.

8/10 Good

APITAT

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Kelly, Reading

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old fashioned, tiny bathroom
The hotel is incredibly dated, with dark wood and dark green finishes. I booked a queen room, in the hope of getting one of the modern ones shown in one of the photos on the website (sadly, this didn't work). The bed was two singles pushed together, not a double. There were about 8 hangers in the wardrobe but nowhere to put folded items (underwear etc) as there are no drawers and all the shelves in the wardrobe are taken up with spare bedding. I liked the window shutters (not very glamorous looking but effective) and the bed, despite the join, was comfy. The room was also very clean. The bathroom looked new but had too much fitted into the small space. It was impossible to sit "normally" on the toilet because it was so close to the bath that I would have to hang my legs over the edge of the bath or sit almost sideways. The bidet is in the space where you would normally get out of the shower. The shower is in the middle of the bathtub so the showerhead had to be sprayed into the corner in order to avoid soaking the floor. The hairdryer is one of the kind that is fixed to the wall, rather like a vacuum cleaner. Not very powerful but good enough. Reception staff were friendly and made the effort to greet guests. Breakfast is fine. It would be nice if the boiled eggs weren't always cold and if there was better quality bread for toasting. If I could find somewhere else to stay in the area I would, though it seems that many hotels in this part of Milan is similarly dated.

10/10 Excellent

Vidhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

RYO, Germany

Liked: Staff & service
Great location at reasonable price
Very good access to both of San Siro soccer stadium and center of Mirano. Supermarket is next. Breakfast buffet was good, better than expected. Fresh squeezed juice is served. They have a contracted parking nearby or you can park your car in front of the hotel free of charge if you are lucky. I would recommend for car trippers and soccer&sightseeing tourists.

10/10 Excellent

Michael, Kilcullen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
Excellent staff. Modern, bright, good soundproofing. Very good breakfast, unlimited quantity, included in price. Limited range of daytime food. Excellent value.

6/10 Okay

Oliver, New York, USA

Liked: Cleanliness, staff & service
Good hotel to sleep in
The hotel is doable if you need a place to sleep and don't care about luxury. However, I probably would have given higher scores if it was less than a 10-15 walk to the metro stations. There was a weird smell on my floor. Luckily it was not in the room. I did like the modern bathrooms and toiletries provided, but the bedroom could have been better. It seemed old and the rooms are really small. Like I said, it fulfills the basic need of sleeping in a hotel. The free breakfast is a plus. I used my free nights here, so I'm not disappointed with the hotel, but satisfied. However, I probably would use my free nights next time at a hotel that's more convenient to a metro station and has more space. If you are looking for a good hotel that you just need a place to sleep in Milan, and want the basic needs of a hotel, I highly recommend this place.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort