Dear customer, Thank you for taking the time to share your impressions! We hope to have you back among our guests soon. Kind regards. Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Dear customer,we thank you for your feed-back following your recent stay at our hotel. I am sorry that the performance did not live up to your expectations and for this please accept our apologies. As regards the air conditioning, I can confirm that it remains on until late at night and not until 08.00pm, you were given incorrect information.Furthermore turning on the air conditioning in October is not in line with our commitment to respecting energy sobriety, but the unseasonal temperatures unfortunately make it necessary.Best regards.Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Dear customer,Thank you for taking the time to share your impressions! We hope to have you back among our guests soon. Kind regards..Andrea Morandini - general manager

Dear guest,we thank you for your feed-back after your recent stay at our hotel. We promise you that we will do our best to please you on your next stay at our hotel.Sincerely.Andrea Morandini - general manager

Gentile cliente,la ringraziamo per la sua valutazione a seguito del suo recente soggiorno presso il nostro albergo.Cordiali saluti.Andrea Morandini - general manager

Dear Customer,We thank you for your review following your recent stay at our hotel. While we take your notes into consideration in order to improve the comfort guaranteed to our customers, we apologize for the inconvenience related to the towels even if they were promptly replaced.We hope to see you again soon at our hotel.Sincerely.Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Thank you for taking the time to tell us about your experience at the ibis Milano Malpensa Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, your review does not help us understand what went wrong and above all how to avoid shortcomings and improve our level of service offered.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback should have been very important to us. Please rest assured anyhow, that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely.Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Thank you for taking the time to tell us about your experience at the ibis Milano Malpensa Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your notes and considerations will certainly help us improve in order to return to pre-covid levels, which I assure you have seriously affected our business.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Andrea Morandini - general manager

Thank you for taking the time to tell us about your experience at the ibis Milano Malpensa Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am truly sorry for what you have indicated, also because the kindness and availability of my staff is often recognized and appreciated by many of our customers. Following your report, I will try to investigate the matter further.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Andrea Morandini - general manager

Dear Customer, Thank you for your review following your recent stay at our hotel. We sincerely apologize for the problems encountered with the hot water which we resolved after a few hours. Hoping to welcome you again in our hotel, we send our best regards. Andrea Morandini - general manager

Dear Customer,We thank you for your rating following your recent stay at our hotel. Since we cannot understand the reason for your inconvenience, we apologize for not being able to serve you to the best of you and we promise that we will do our best to obtain a better judgment during your next visit.Best regards.Andrea Morandini – general manager.

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Just to inform you our Shuttle Service is available from 05.00am to 10.00am and from 06.00pm to 11.00pm, the cost your refer to is the cost of a taxi which is not a service that we deliver. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager

Dear Customer,Thanks for taking the time to share your impressions. I am very sorry for your experience, but it is thanks to comments like yours that we can understand how and what to improve. Usually I receive appreciation for the kindness and courtesy of my staff, I will take care to understand the reason that originated your complaint.We hope to welcome you again soon in our hotel.Best regards.Andrea Morandini - general manager

Dear Guest,Thank you for your feedback following your recent stay at our hotel. I am sorry for your comment regarding the behavior of my staff, who usually receive appreciation and thanks from our welcome guests. I assure you that I will share the incident with my collaborators in order to improve this aspect. I personally apologize for the inconvenience caused and I hope to see you again soon in our hotel.Best regards.Andrea Moradinini - general ,manager

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Andrea Morandini - general manager

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Andrea Morandini - general manager