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Reviews of Hotel Yumeshizuku

3.5 out of 5
Hotel Yumeshizuku
5-56 Oaza Kain Ono, Minamiaso, Kumamoto-ken

Reviews

9.4

Exceptional

Rating 10 - Excellent. 113 out of 164 reviews" "
Rating 8 - Good. 44 out of 164 reviews" "
Rating 6 - Okay. 4 out of 164 reviews" "
Rating 4 - Poor. 3 out of 164 reviews" "
Rating 2 - Terrible. 0 out of 164 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

PO HUNG TERESA

Stayed 1 night in Jan 2024
Response from DIKSHYA KARKI on 22 Jan,2024
Thank you for your review we heartly appreciate it. I　hope you enjoyed your stay at Hotel Yume Shizuku. We would be grateful to serve you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing staff and beautiful hotel! Very clean.
Stayed 1 night in Mar 2023

8/10 Good

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous surroundings but the view while bathing in the private hot spring is blocked. Food overall was delicious but I requested a substitution of sausage for fish at breakfast and the sausage was low quality in sharp contrast to all the other food we had. Staff was exceedingly friendly and accommodating!
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for tranquility and rest
Quiet lovely stay
Stayed 1 night in Dec 2019
Response from Shimasaki on 14 Jan,2020
Thank you for staying. See you again! Sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is value for money. It is so clean and the private Onsen is supreme. The food is excellent and I have no complaints at all.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hot spring hotel in southern Aso
it was a fabulous hot spring hotel experience. All staff are friendly, helpful, and welcoming. Rooms are a bit dated, but well maintained and cleaned. Fantastic meals provided by the hotel and the outdoor hot springs are super doped. Will definitely stay at this place again in the future.
Stayed 1 night in Jun 2019

10/10 Excellent

HI, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food. Very new and modern. Excellent
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It’s a very nice hotel! Excellent service, good food, nice atmosphere, we definitely will stay again 😊
Stayed 1 night in Jun 2019

8/10 Good

Da Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic view and comfortable beds
Staff at Yumeshizuku was most helpful and anticipated our needs before us even speaking. They would take the intiative and give out tips on the touristy activities to do and visit. The location is slightly further but no problems if you have a car and plan ahead. The restaurant staff was delightful, putting a cot bed next to our table for our baby. We enjoyed the food and service, thank you very much!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Good spa and hotspring. Nice environment and good location
Stayed 1 night in Apr 2019

10/10 Excellent

Alice Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing place for hot spring
Was a great stay for in room hot spring. Nothing closed by but only for spa and retreat. Food was good. Staffs can speak different languages.
Stayed 1 night in Dec 2018

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice food and private open air bath place
Nice food and place. Helpful staff and amazing private open air bath. Definitely we will plan to come back next time.
Stayed 1 night in Dec 2018

10/10 Excellent

ISAAC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 2 nights with my family 2 kids. Good size rooms. Excellent service. Can’t ask for anything more. Will always stay again when coming back to Aso.
Stayed 2 nights in Dec 2018

10/10 Excellent

Kwan Yee Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Hotel was nice and clean, staff were helpful, food were nice; even Wi-Fi was fast in such area. Just a little bit remote from the city but this is what we expected so just perfect for us.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with hot spring
The room is very comfortable. The staff is very nice and helpful. Dinner and breakfast is delicious. I will stay here when I come again. I would like to say thank you to the Chinese staffs, they are really helpful and nice.
Stayed 2 nights in Jul 2018

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

xuly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are extremely friendly and nice! Our in-house Hotspring was amazing!
Stayed 1 night in Nov 2017

10/10 Excellent

Keith, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure magic
The moment we stepped inside, I knew this place is going to be amazing. One of the staff members actually directed us because she ran into us as we were searching for the hotel. She quickly dashed into the hotel and grabbed other staff members to help us with our luggage and took our shoes. We originally planned to drive up to Mount Aso but we were told the usual 15min route was not safe so the staff spent a great deal of time explaining to us another route if we still choose to go up. There happen to be an intern there that spoke mandarin which my relatives understood and she was very attentive to us the entire time we were there. There's a foot bath immediately outside the lobby area which we took advantage pretty right after we settled into our amazing rooms. The rooms were beautiful with sliding doors as curtains if you don't want to look out to the beautiful, breathtaking landscape. You can see the weather change before your eyes, it was magnificent. I didn't feel crowded even thought there's 3 of us in one room. If there has to be one thing I can improve is the washroom water tab. We kept hitting it down thinking the water would stop but it was the opposite haha. The meals were absolutely delight. Delish multi course dinner and if you're adventurous, there's horse sashimi. The hotel asked us beforehand for food allergies which they took well care of. Their onsen is part indoor and part outdoor so you can enjoy a mountain view as you soak in the hot water.
Stayed 1 night in Sep 2017

10/10 Excellent

ching kit ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL CALDERA MOUNTAINS AT YUMESHIZUKU
What makes this ryokan outstanding is not inside the ryokan, but the magniificant view of the Minamiaso caldera mountains in the horizon. It is such a calming and magnificent view that one cannot stop taking pictures - which do not do justice to what lies before one's eyes. The ryokan is noted for its atrium where guests can rest on arm chairs to admire the mountains. The food is alright though the dining hall is somewhat plain. The service staff was good. We did not use the common bath - as we booked a room with an indoor bath. Overall, it was a memorable stay.

10/10 Excellent

Eva, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel staffs and delicious Japanese food. The hotel makes you feel like a home. We have a very good conversation with restaurant server and learn the Japanese culture.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
All the staff were very helpful, polite and caring. Will definitely come back and recommend to friends

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, best traditional Ryokan experience!
We spent the whole day & night in this onsen ryokan as our rest day after 10 days of travelling in Japan, and also to celebrate my partner's birthday. The private outdoor hot spring bath with the view of volcano aso mount is unbeatable, the shower is large and water temperature & control are perfect. The service was so- so- so good (but you need a little knowledge of japanese to be able to communicate better, or, prepare a translator on your phone!). I made a last minute request to add a birthday cake at the dinner and the receptionist helped me to call their local bakery to arrange a cake, and that cake was so delicious!! The room was pretty, elegant, traditional japanese, clean & comfortable. The bed was not futon style but it's really comfortable that we delayed the start of our hike the next day.... Dinner & breakfast - incredible. Everything in this short one night stay was just a perfection.

10/10 Excellent

Pun

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食物高質，酒店設施及房間非常整潔，服務員體貼
Stayed 1 night in Apr 2024

10/10 Excellent

Wai Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間寬敞舒適有床瞓，不用睡榻榻米！ 溫泉就在房間內半露天，價錢可接受！ 一泊二食晚餐有牛肉刺身，算係比較特別的一種
Stayed 1 night in Feb 2024

8/10 Good

Wan Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience 😄
Stayed 1 night in Feb 2024
Response from DIKSHYA KARKI on 28 Feb,2024
We are glad that you enjoyed your stay with us. We are looking forward to seeing you again. Thank you.

10/10 Excellent

wai shing

Stayed 1 night in Jan 2024
Response from DIKSHYA KARKI on 22 Jan,2024
Thank you for your review we heartly appreciate it. I　hope you enjoyed your stay at Hotel Yume Shizuku. We would be grateful to serve you again.

10/10 Excellent

Takafumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

kuan han

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務人員親切好溝通環境很棒 早晚餐也很好吃 很適合自駕遊
Stayed 1 night in Aug 2023

8/10 Good

ゆういち

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kuen Kuen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services Nice onsen and view Highly recommend
Stayed 2 nights in Aug 2023

8/10 Good

KEIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lai Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
晚餐同早餐好豐富
Stayed 1 night in Apr 2023

8/10 Good

Kim Fong

Stayed 2 nights in Mar 2023

10/10 Excellent

Siu wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jang Zoo

Stayed 2 nights in Dec 2022

8/10 Good

ともみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

MASAMI

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2022

4/10 Poor

Norio

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
余り良くない　湿気が高い
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また宿泊したいです。
２回目の宿泊ですが、温泉で肌はすべすべ、食事も美味しく、スタッフの皆様も親切でした。
Stayed 1 night in Jul 2022

10/10 Excellent

MIYUKI

Stayed 1 night in May 2022

10/10 Excellent

yasuyoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

HARADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

ATSUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
ゆっくりくつろぐことができました。 ありがとうございました。
Stayed 2 nights in Apr 2022

8/10 Good

Hidehiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

HIROMI

Stayed 1 night in Feb 2022