Dear Guest, Greetings from Hotel Mogul Palace!! We sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. We encourage and promote team work and we believe this information has to flow liberally from the top. In our industry, at times, we do face certain crunch situations when every team member has to stand up and participate in order to ensure customer delight. It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcome you soon. Warm regards,

Dear Guest, Greetings from Hotel Mogul Palace!! Thank you for taking the time to share a wonderful review. It is our constant endeavour to provide our guests with the freshest and varied fare & quality service to ensure a memorable experience. I am delighted to know that you enjoyed the food, service and hospitality displayed by our staff. The entire team looks forward to welcome you back.