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Reviews of Niranta Transit Hotel Mumbai Airport - At Arrivals

4 out of 5
Niranta Transit Hotel Mumbai Airport - At Arrivals
Terminal 2, CSIA Mumbai, P4 level, Below the Arrival Hall, Mumbai

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 322 reviews" "
Rating 8 - Good. 95 out of 322 reviews" "
Rating 6 - Okay. 44 out of 322 reviews" "
Rating 4 - Poor. 30 out of 322 reviews" "
Rating 2 - Terrible. 17 out of 322 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Subramanian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the free foot massage and breakfast options
Stayed 1 night in Apr 2024
Response from Shal on 30 Apr,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

6/10 Okay

anna, redwood city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay for one night. Breakfast was awful , very poor selection
Stayed 1 night in Apr 2024
Response from Shal on 27 Apr,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

6/10 Okay

Balaji

Liked: Cleanliness
Getting to the hotel is quite a pain especially if you did not arrive in T2 of the airport. If you arrive at T1, you have to take a half-hour bus ride to T2, then use multiple elevators to get to P4 of the parking lot, then cross over to the terminal. Your documents and luggage will be checked before being allowed into the terminal to get to the hotel. The hotel itself is quite luxurious. It is quiet and the rooms are spacious enough for one person with not much luggage. The facilities are quite poor though. There are no international outlets in the rooms, so better bring your own adapter if you are coming from abroad. The clock in the room showed the wrong time (half an hour slow, which is bad if you rely on it to make it on time for your connecting flight). The wi-fi password they gave me did not work. I was not too keen since I was staying only overnight, but it is just sloppy.
Stayed 1 night in Apr 2024
Response from Shal on 23 Apr,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.For any further concerns or questions, please feel free to reach out to us at Email: info@nirantahotels.com OR shalom.muriel@nirantahotels.com or call us: +917718884351.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Basantilal

Liked: Cleanliness, staff & service, property conditions & facilities
Allowed complimentary breakfast. It was clean. It was a bit too cold.
Stayed 1 night in Apr 2024
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 19 Apr,2024
Dear Basantilal,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed the complimentary breakfast and found the area clean. We'll make sure to look into the temperature to ensure a more comfortable experience for you in the future.Best regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel and Lounge

8/10 Good

Myrto Carole

Business traveller, Travelled with partner
Liked: Staff & service, amenities
An effective hotel for one night only. very noisy, you can hear everything, but it is ok.
Stayed 1 night in Mar 2024
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 15 Apr,2024
Dear Myrto,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel and will take note of your observation about the noise levels. We hope to welcome you back for another stay in the future.Best regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel and Lounge

8/10 Good

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shal on 19 Mar,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

6/10 Okay

Soumik, Seattle

Liked: Staff & service
The room and the bathroom were average. The toilet flush was not working. The best parts were the hot shower and the convenient location at the airport.
Stayed 1 night in Mar 2024
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 9 Mar,2024
Dear Soumik,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the hot shower and found our location convenient. We apologize for the issues you experienced with the toilet flush and will address it promptly. We hope to welcome you back again for an improved stay.Best regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel and Lounge

2/10 Terrible

Gaurang

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not ever make the mistake of booking here. THE ONLY WAY YOU CAN STAY HERE IS IF YOU HAVE A PLANE TICKET AND A PASSPORT. Booked for 2 days paid full price and they never let us enter the hotel at all. Got bounced back between Niranta and Expedia with no refund at all, not even for the second day.
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 19 Feb,2024
Dear Gaurang,We are truly sorry to hear about your experience. Please accept our sincere apologies for the inconvenience you faced during your booking process. We are constantly working to improve our services to ensure such incidents do not occur in the future.Best regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel and Lounge

2/10 Terrible

Roy

Travelled with group
On arrival I was met by a male receptionist who had little or no interest in what I was asking him other than to give me the room key.Before I reached my room,a notice informed me the tv in my room was not working.Not a good start and it got worse!The floor the hotel is situated on as nothing but a grand view of the car park!Breakfast,boiled eggs/cold bake beans nothing else recognisable!
Stayed 1 night in Feb 2024
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 17 Feb,2024
Dear Roy,We are truly sorry to hear about your experience. Your feedback is valuable to us, and we will address the issues you've mentioned with our team to ensure this doesn't happen again. We appreciate you bringing this to our attention.Best regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel and Lounge

8/10 Good

Dhruv, dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like cleaners talking loudly in the hallway while I was trying to sleep. They should try to keep quiet after 10.0 pm.
Stayed 1 night in Feb 2024
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 17 Feb,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

William, kennesaw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a nice place to stay while waiting for your next flight.
Stayed 1 night in Jan 2024
Response from Shal on 3 Feb,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality. We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this! We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Surfaces of the room were greasy/sticky and not clean
Stayed 1 night in Jan 2024
Response from Shal on 29 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.For any further concerns or questions, please feel free to reach out to us at Email: info@nirantahotels.com reservations@nirantahotels.com or call us: +917718884351We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Kush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shal on 23 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Baishakhi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very helpful. KILONI was very efficient and cooperative. The first room in the departure wing we checked in had its flush broken, so we were moved to a different room in the arrival wing. That room had multiple problems e.g. the fridge did not work, the bedside tables had so much dust on them. The good part is that it's very safe, organized and quiet. Staff were attentive.
Stayed 1 night in Jan 2024
Response from Shal on 22 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

4/10 Poor

Vikas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel half-shutdown. Terrible value for the money
Stayed at their city-side house. The place has clearly not recovered from the pandemic — which was two years ago already! Dining room: closed (I had to walk to their arrivals terminal-side house. TV: dead! TV config out of date. Set-top box out of subscription. USB connection not working …
Stayed 1 night in Dec 2023
Response from Shal on 9 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Nitin

Small windowless room but comfortable and clean. have all necessities for a sound sleep for a layover or onward trip.
Stayed 1 night in Dec 2023
Response from Shal on 8 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Gautam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent transit hotel in Airport terminal
Stayed 1 night in Dec 2023
Response from Shal on 8 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the rating! And for taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

4/10 Poor

Amar

Travelled with family
Disliked: Cleanliness
Check in was Bad, But the location is good
Location is great & Breakfast is good!! Check in process was slow & they charged me for extra person but put me in the smallest room possible. There was no customer service.. It was like talking to robot
Stayed 1 night in Dec 2023
Response from Shal on 9 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

YUGARSI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shal on 29 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the perfect rating! For taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

6/10 Okay

Angad

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Shal on 2 Jan,2024
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Sukhbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Guuddo Kumar Excellent service
The service given by Mr Guuddo Kumar was beyond excellent. Very kind and went beyond the duty to help me.
Stayed 2 nights in Dec 2023
Response from Shal on 29 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the perfect rating! For taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Bhikhu

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Shal on 18 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for rating us! For taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The wifi never connected even we were told by the front desk it would take 10 min. The food in the restaurant was so-so, altogether a pricey stay justified only by the convenience to flights
Stayed 1 night in Dec 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 15 Dec,2023
Dear Susan,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the WiFi connection. We understand the frustration it can cause, and we will work on improving this issue. As for the restaurant, we're sorry to hear that the food did not meet your expectations. We appreciate your comments and will take them into consideration to enhance our dining experience. We're glad to hear that you found our location convenient for your flights. If you have any further concerns, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.Best regards,Abhijit Aher Rooms Division ManagerNiranta Airport Transit Hotel and Lounge

2/10 Terrible

Richa

Stayed 1 night in Dec 2023
Response from Shal on 13 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Rajeev

Stayed 1 night in Nov 2023
Response from Shal on 29 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the perfect rating! For taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good however there was no remote control for the tv. The front desk said that the tvs were not working today
Stayed 1 night in Dec 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 6 Dec,2023
Dear Rene,Thank you for your feedback. We apologize for the inconvenience regarding the missing remote control and the issue with the TVs. We will address this matter with our front desk team to ensure better communication and resolve any technical issues promptly. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.Best regards,Abhijit Aher Rooms Division ManagerNiranta Airport Transit Hotel and Lounge

6/10 Okay

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for 1 night only
Very convenient for departures or arrivals from terminal 2 at Mumbai airport. One doesn’t even need to leave the airport and enters the terminal from a route which is not so busy at peak times. The hotel itself is relatively new and up to high to medium specification. But there are no windows, of course it’s in the middle of airport so this can be forgiven. The rooms are small and unfortunately one can hear a lot of noise from accompanying rooms and people walking through the corridor. For example, you can hear your neighbour switch on and off the light switch. The staff were good. Breakfast was average. If I’m honest it was the worst of all the five Indian hotels I stayed in but still not bad.
Stayed 1 night in Dec 2023
Response from Shal on 12 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for taking your valuable time to review us, we have taken your feedback for your most recent stay and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Apologies for the inconvenience caused due to the challenges you encountered during your stay. Rest assured, we take your feedback seriously and are working towards improving these shortcomings and providing better support for our guests.We hope to provide you with a better experience in the future.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Pinakinbhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shal on 5 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you for the perfect rating! For taking your valuable time to review us, your feedback is highly appreciated, and we will always use it to upgrade our services & standards.Your constructive response on this esteemed platform helps our team work to serve with warmer hospitality.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this!We are counting the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Balwantbhai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and very friendly
Stayed 1 night in Nov 2023
Response from Shal on 1 Dec,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

2/10 Terrible

Parul

My flight got delayed and I called the hotel to let them know and the duty manager was kind enough to say I will be refunded as I didn’t manage to check in due to delay. He asked me to email them which I did and the person who responded was quite rude - Teena and said I could t get a refund. I did explain that I had spoken and been offered this and I also chased the email up 3 days later and no response. Really bad service
Stayed 1 night in Nov 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 4 Dec,2023
Dear Parul,Thank you for sharing your feedback. We apologize for any inconvenience caused by the delay and the miscommunication regarding the refund. Our team will look into the issue and ensure better coordination in the future. We appreciate your patience and understanding.Best regards,Abhijit Aher Rooms Division ManagerNiranta Airport Transit Hotel and Lounge

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent A minus
Great transit hotel so convenient in T2 terminal BOM. Service and restaurant excellent. Only complaint is somewhat noisy with loud children staying next door and thin walls.
Stayed 1 night in Nov 2023
Response from Shal on 20 Nov,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

6/10 Okay

Ibrahim

Not Bad, not worth for money
Stayed 1 night in Oct 2023
Response from Shal on 26 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!! Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Nevertheless, Kindly treat this as an exception and not as a reflection of our usual service standards. We look forward to your gracious presence.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

DIPTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shal on 26 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days, until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

2/10 Terrible

David

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Poor Wi-Fi, no windows in rooms, unhelpful staff
Stayed 1 night in Oct 2023
Response from Shal on 23 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!! Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Nevertheless, Kindly treat this as an exception and not as a reflection of our usual service standards. We look forward to your gracious presence.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

George

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Shal on 16 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days, until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

4/10 Poor

Norma Elena

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very unclean. Breakfast is awful.
Stayed 1 night in Oct 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 8 Oct,2023
Hi Norma,We appreciate your effort of taking the time out to share your experience with us on this esteemed platform. We regret that we are unable to provide you the promised services which caused you inconvenience. We hope you will give us another chance to serve you with enhanced perfection very soon.

10/10 Excellent

Dipti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shal on 6 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days, until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

2/10 Terrible

Nikhil

Business traveller
Disliked: Property conditions & facilities
Convenient but average
Rooms aren’t well insulated for sound, super slow internet and room service meal didn’t arrive before my check out.
Stayed 1 night in Sep 2023
Response from Shal on 3 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!! Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Nevertheless, Kindly treat this as an exception and not as a reflection of our usual service standards. We look forward to your gracious presence.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Gunvantiben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m happy to stay
Stayed 1 night in Sep 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 7 Sept,2023
Hi Gunvantiben,We are elated to see a positive response on this platform. We feel jubilant to know that your stay with us was comfortable yet amazing. It was our pleasure to have you here. Looking forward to serve you back soon!

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Front Desk staff
The front desk staff were amazing , I would like to appreciate Megha who went above and beyond in ensuring my check in process was smooth at the British airways business class desk . Megha quickly gathered that I might be running late and extended unparalleled guidance and customer service. I would highly recommend Niranata for future stays .
Stayed 1 night in Sep 2023
Response from Shal on 5 Sept,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days, until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Sanjiv

Travelled with partner
Liked: Cleanliness, staff & service
The walls are too thin could hear other guest’s through the walls making it difficult to sleep especially when you have young ones shouting in the next rooms. The TV did not work but could not be asked to get it looked at as needed the sleep for an early flight. The bed was fine but the sheets looked tired and could do with a fresh change. Very convenient for short stays for guests in transit. Very welcoming staff. Overall this is a good place to stopover for convenience and rest up instead of waiting in the departure area. The lounges are too overcrowded. A private room is way better. Did not use the restaurant or bar. Plenty of eating places a level up outside the entrance.
Stayed 1 night in Sep 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 4 Sept,2023
Dear Sanjiv,Thank you for your valuable feedback. We apologize for any inconvenience caused by the noise from neighboring rooms. We understand the importance of a good night's sleep and will make sure to address this issue. We appreciate your understanding regarding the TV and we'll ensure that this is rectified. We apologize for the tired appearance of the sheets and will take your suggestion into consideration for future improvements. We're glad you found our staff welcoming and our location convenient for short stays. We understand your preference for a private room and will keep this in mind. We hope you try our restaurant and bar next time, but we're glad you found plenty of eating options nearby. We appreciate your patronage and hope to welcome you again in the future.Best regards,Abhijit AherFront Office ManagerNiranta Airport Transit Hotel and Lounge

6/10 Okay

Jayesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shal on 30 Oct,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!! Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to improve our services & standards.We are extremely dismayed in ourselves that we couldn’t deliver a pleasant experience. Nevertheless, Kindly treat this as an exception and not as a reflection of our usual service standards. We look forward to your gracious presence.Warm RegardsAbhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

8/10 Good

Rajasekhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you enter the Arrivals Hall after baggage pickup, look for the elevator right opposite Exit C, one floor down. Turn right on Exit from elevator, Nirvanta is to the right.
Stayed 1 night in Aug 2023
Response from Shal on 1 Sept,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel & Lounge!!Thank you! For taking your valuable time to review our Niranta Airport Transit Hotel & Lounge, we have taken your feedback and always use it to upgrade our services & standards.We are extremely honored in ourselves that we could deliver a pleasant experience. It’s been a pleasure reading this.We are counting down the days, until we meet again.Warm Regards,Abhijit AherRooms Division ManagerNiranta Airport Transit Hotel & Lounge

10/10 Excellent

Midhun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient
Stayed 1 night in Aug 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 16 Aug,2023
Hi Midhun,Thank you for the perfect 5-star rating. Your constructive response on this esteemed platform helps our team work to serve with more warm hospitality. We are thrilled to know that you loved the stay at our property. Hope to welcome you back soon!

4/10 Poor

Sachin

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Abhijit Aher on 1 Aug,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel Lounge !!Thank you for your feedback. We look forward to welcoming you back.Warm Regards,Abhijit AherRoom Division ManagerNiranta Airport Transit Hotel Lounge

2/10 Terrible

mohamed razik

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
When we checked in it was Around 4am in the morning. We arrived at the airport around 11pm night. Mumbai airport ground staff let us sit in a chair and they said Niranta transit hotel staff will come to pick up. It was around 5hours waiting. After one of the staff came and took us to hotel.
Stayed 1 night in Jul 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 31 Jul,2023
Dear Mohamed,Thank you for your feedback regarding your experience with our hotel's pick-up process at Mumbai airport. We apologize for the delay and any inconvenience it may have caused. We understand that waiting for 5 hours is not ideal and we will make sure to improve our coordination with the airport ground staff to ensure a more efficient pick-up service. We appreciate your valuable input and hope to provide a better experience in the future.Best regards,Abhijit AherFront Office ManagerNiranta Airport Transit Hotel and Lounge

10/10 Excellent

Sanah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were courteous.
Stayed 1 night in Jul 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 27 Jul,2023
Hi Sanah,Thank you for the perfect 5-star rating. Your constructive response on this esteemed platform helps our team work to serve with more warm hospitality. We are thrilled to know that you loved the stay at our property. Hope to welcome you back soon!

4/10 Poor

Nilesh

Disliked: Staff & service, amenities, property conditions & facilities
It was ok room But to the cost not good Hotel staff did not know protocols of airport security staff Could not eat breakfast as airport security did not allow Somehow got entry Could not eat lunch as restaurant was closed at that time So it’s not really 24/7 So false promises by hotel staff
Stayed 1 night in Jul 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 27 Jul,2023
Dear Nilesh,Thank you for your feedback. We apologize for the inconvenience you faced with the airport security protocols and the restaurant hours. We will address these issues with our staff to ensure better communication and adherence to the promised services in the future. We appreciate your input and hope to have the opportunity to provide you with a more satisfactory experience in the future.Best regards,Abhijit AherFront Office ManagerNiranta Airport Transit Hotel and Lounge

4/10 Poor

Mahesh

Liked: Staff & service
Disliked: Property conditions & facilities
Difficult to find the hotel (if coming from the city) if you are checking in early. While instructions were sent, those unfamiliar with the airport cannot find the place. Called numerous times the number they gave for additional information. No one picked up the phone nor did they call back the number that was given. One of the most frustrating experience to find the hotel in the airport. It may be convenient if people are making a connection when they land in Mumbai. If you are making a reservation from the city because of an early morning flight, think twice as a possible place to rest, unless you know the precise entrance. The airport security were helpful in providing a number to call to get assistance when I ended up in the wrong place. Once the call was made from the security, the staff arrived promptly and helped. In terms of the room, it was ok. The shower area did not drain water immediately.
Stayed 1 night in Jul 2023
Response from Niranta Transit Hotel Mumbai Airport - At Arrivals on 27 Jul,2023
Dear Mahesh,We apologize for the difficulties you experienced in finding our hotel. We understand that our instructions may not have been clear enough for those unfamiliar with the airport. We also apologize for the inconvenience of not being able to reach us by phone, and we will address this issue to ensure better communication in the future. We appreciate your feedback and will take your comments into consideration to improve our services. Thank you for bringing the issue with the shower drainage to our attention. We will have our maintenance team look into it promptly.Best regards,Abhijit AherFront Office ManagerNiranta Airport Transit Hotel and Lounge

4/10 Poor

Raj, any

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy
Stayed 1 night in Jul 2023
Response from Abhijit Aher on 16 Jul,2023
Dear Guest,Greetings from Niranta Airport Transit Hotel Lounge !!Thank you for taking time to review Niranta Airport Transit Hotel Lounge. We are really grateful for feedback and always use it to improve our services.We are extremely disappointed in ourselves that we could not deliver on a pleasing stay experience. Nevertheless treat this as an isolated experience and not a reflection of our usual standards. We look forward to seeing you again on your next visit. Warm RegardsAbhijit AherFront Office Manager