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Reviews of KOOS Hotel&Apartments

KOOS Hotel&Apartments
Sonnenstr. 18b, Munich

Reviews

8.6

Excellent

Rating 10 - Excellent. 436 out of 1003 reviews" "
Rating 8 - Good. 415 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Debra

Travelled with family and small children
We had paid in advance for this property and we did read that there was no refund if we ca cancelled. Unfortunately we had to cancel as we had a sick family member and could not go to Munich. I reached out to the hotel as did Expedia to see if they would give us a credit or partial credit and the hotel said no. Not a very flexible or customer oriented way to handle business.
Stayed 3 nights in Apr 2024

6/10 Okay

Merry

Travelled with family
Disliked: Property conditions & facilities
Rooms were very cramped and not what was advertised in pictures. We couldn’t open the closet door all the way and no room for bags. I booked a room for 4 people and at checkout he said it was a three person room. Staff office was next to our room and door was open and closed all night long. Very small kitchen and the room smelled musty. We had to plea for a card key. The wifi was terrible and we weren’t able to unlock the room via our phones. On the bright side the location is great, the lobby is nice and they have a cute courtyard.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jamy

Stayed 1 night in Apr 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
Amazing staff. Great location
Stayed 2 nights in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from City Aparthotel on 8 Jan,2024
Dear Stevan. Thank you for your stay and the review. We are looking forward welcoming you again. Kind regards. Your team from City Aparthotel Munich

8/10 Good

Anthony, Sartell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location walkable to transportation, dining, and shopping. Clean and safe. Friendly staff.
Stayed 13 nights in Aug 2023
Response from City Aparthotel on 3 Nov,2023
Dear Anthony. Tha nk you for staying with us and rating your stay. We will be happy welcoming you agian. Kind regards. Your team from City Aparthotel Munich

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good apartment hotel in a great location but the bed arrangement we thought we were getting did not eventuate as we were given three singles instead of a double and a single. Otherwise fine.
Stayed 3 nights in Oct 2023
Response from City Aparthotel on 23 Oct,2023
Dear Matthew. Thanks for staying with us and rating. We will be happy welcoming you again soon. Kind regards. Your team from City Aparthotel Munich.

10/10 Excellent

Mary Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from City Aparthotel on 12 Oct,2023
Dear Mary Jane. Thank you for staying with us and rating :) We will be happy welcoming you again soon. Kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome stay while visiting for Oktoberfest.
Stayed 4 nights in Sep 2023
Response from City Aparthotel on 2 Oct,2023
Dear Jen. Thank you for staying with us and rating. We are happy that you felt so comfortable and are looking forward welcoming you again soon. Kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Octoberfest. Clean and enough space in one bedroom plus for two couples.
Stayed 2 nights in Sep 2023
Response from City Aparthotel on 2 Oct,2023
Dear Jen. Thank you for staying with us and rating. We are happy that you felt so comfortable and are looking forward welcoming you again soon. Kind regards. Your team from City Aparthotel Munich

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for many people.
Great choice for many people...close and walkable as well!
Stayed 1 night in Sep 2023
Response from City Aparthotel on 29 Sept,2023
Dwar Amy. Thank you for staying with us and rating.We will behappy welcoming you gain soon.Kind regards. Your team from City Aparthotel Munich

8/10 Good

sejal

Liked: Amenities
Good
Stayed 2 nights in Sep 2023
Response from City Aparthotel on 25 Sept,2023
Dear Sejal. Thenk you for rating we will be happy welcoming you again. Your team from City Aparthotel Munich

8/10 Good

Neri

Travelled with family
Liked: Staff & service, amenities
The room was very small for a family of 4. We were there for a week and even when we asked it wasn't cleaned properly
Stayed 7 nights in Sep 2023
Response from City Aparthotel on 25 Sept,2023
Dear Neri. Thenk you for rating we will be happy welcoming you again. Your team from City Aparthotel Munich

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Marienplatz and subway station. Excellent staff, but I would like to thank Lucas in the reception who helped a lot.
Stayed 4 nights in Aug 2023
Response from City Aparthotel on 8 Aug,2023
Dear Rodrigo. Thank you for staying with us and writing this review. We will be happy welcoming you again and wish you all the best. Kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Pascal, Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great apartments and very helpful stagf
Stayed 5 nights in Jul 2023
Response from City Aparthotel on 31 Jul,2023
Dear Pascal. Thank you for your stay and your feedback. We are looking back welcoming you again. Your team from City Aparthotel Munich

2/10 Terrible

PATRICIO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
People sleepingin our room when arrived!!!!!
We arrived at 10PM and were given a room with PEOPLE SLEEPING INSIDE!!! My 15 and 11 yr old daughters entered the room and there was people in it! After being assigned another room, we had to do our own beds, and even had to ask for bed sheets and pillows for our daughters since this new room had none. We were given the wrong sheets but by 12AM we went to bed the way we could. Next morning talked with staff, who couldn't believe what happened and told us the Manager will be let known and we will be given some sort of compensation. The manager never contacted us, still waiting for it. Compensation --> none. Don't go, they don't offer an acceptable nor even a reliable level of service. Too expensive for what you get, I am sure there will be many better options for the price we paid.
Stayed 4 nights in Jul 2023
Response from City Aparthotel on 31 Jul,2023
Dear Patricio. We sincerely apologize for the unfortunate incident and the inconvenience caused to you and your family during your stay. It is our utmost priority to provide a safe, comfortable, and enjoyable experience for all our guests, and we deeply regret that we fell short of meeting your expectations.Regarding the room assignment with other guests inside, this was an unfortunate oversight on our part, and we acknowledge that it should not have happened. We understand how alarming and unsettling this must have been for you and your children, and we apologize for the distress caused.In regards to the lack of bed sheets and pillows in the second room, we apologize for the oversight in our housekeeping service. We strive to maintain high standards of cleanliness and ensure that all rooms are properly equipped with necessary amenities before guests' arrival.As for the communication with the manager and the promised compensation, we apologize for the lack of follow-through on our part. Our management team should have promptly addressed the situation and communicated with you about the resolution and compensation. We understand your frustration and disappointment in this matter.Please be assured that we take your feedback seriously, and we will use this as an opportunity to improve our services and prevent such incidents from happening in the future. We will also address the communication issues to ensure that all guest concerns are addressed promptly and professionally.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention. We hope you will consider giving us another chance to provide you with a more pleasant and satisfactory stay should you decide to visit us again. Your satisfaction is of utmost importance to us, and we will work diligently to regain your trust in our hotel.Your team from City Aparthpotel Munich

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great and staff very helpful
Stayed 3 nights in Jul 2023
Response from City Aparthotel on 14 Jul,2023
Dear Carol. Thank you for staying with us and rating. We will be happy welcoming you again soon. All the best and kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Shantanu

Stayed 3 nights in Jun 2023
Response from City Aparthotel on 31 Jul,2023
Dear Shantanu. Thank you for your stay and your feedback. We are looking back welcoming you again. Your team from City Aparthotel Munich

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Friendly Staff!
Great location, super friendly staff, and nice room! Thank you!
Stayed 1 night in Jun 2023
Response from City Aparthotel on 4 Jul,2023
Dear Christopher. Thank you for staying with us and rating. We are glad to see you had a nice stay and will be happy welcoming you again with us. Your team from City Aparthotel Munich

6/10 Okay

Sakan, Petropavlovsk

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Overall a good place, however management is the weakest part of this property. General Manager is a racist, yelled at me publicly, called me also publicly a bazaar man and I am from Asia with Asian appearance. Calling people with my cultural background a bazaar man is very rude and not nice. It is the same when somebody threw a banana to Dani Alves on the pitch. Most of the staff had a huge ego and took the situation really personally not professionally as if I stayed at their private homes, not in a business. They showed the attitude, etc. However I think this is still management issues, not staff ones as they were not trained well. Some of the staff were just incredibly great with no personal attitude. Breakfasts were really generous though it is the same options every day. If staying more than 3-4 days it is difficult to get something different. Anyway breakfasts are better than in many other hotels around to my opinion. If I wouldn’t meet General Manager who is not professional enough to solve conflict situations (at least not on public) and escalates them on public I would have better impression of this place.

8/10 Good

Devon, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility but walk from train station though not too long was through a questionable neighborhood.
Stayed 2 nights in Jun 2023
Response from City Aparthotel on 19 Jun,2023
Dear Devon. Thank you for your feedback. We appreciate your positive comments about our facility. Regarding the walk from the train station, we understand your concern about the neighborhood. The safety of our guests is of utmost importance to us. We take your feedback seriously and will review it to identify any necessary improvements. Your opinion is valuable to us, and we will strive to make your next visit more enjoyable. Your team from City Aparthotel Munich

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from City Aparthotel on 20 Apr,2023
Lieber Gast. VIelen Dank für Ihren Aufenthalt. Wir sehen, dass Sie nicht zufreiden gewesen sind und stellen fest, dass Sie uns weder während Ihres Aufenthaltes noch im Zuge dieses Rückmeldung eine genaue Beschreibung Ihrer Unzufriedenheit geben können oder wollen. Uns ist die Zufriedenheit unserer Gäste sehr wichtig, und können nur mit einem Feedback (am besten während des Besuches) Maßnahmen zur Verbesserung vornehmen. Wir wünschen Ihnen alles Gute und senden Grüße aus München. Ihr Team vom City Aparthotel

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice room, big bathroom, newly renovated, well isolated windows even though the streets below are busy. We didn’t hear a peep. In a part of town that’s a bit busy but is also easy to get to everything by foot. Would stay again.
Stayed 1 night in Apr 2023
Response from City Aparthotel on 20 Apr,2023
Dear Rebecca. Thank you for staing with us and rating the experience. Will will be happy welcoming you again soon. Your team from City Aparthotel Munich

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, and our room was newly renovated.
Stayed 3 nights in Mar 2023
Response from City Aparthotel on 11 Apr,2023
Dear May. Thank you for staying with us and sharing the feedback of your experience. We will be happy welcoming you again with us. Kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was lovely. the staff were very friendly and accomodating and the rooms were very modern, updated, clean and spacious. The surrounding area is somewhat dirty and noisy, however it is convenient to the train station, mass transit and walking to the central alt stadt.
Stayed 3 nights in Mar 2023
Response from City Aparthotel on 5 Apr,2023
Dear Kevin. Thank you for staying with us. We really appreciate your feedback and that you share it with us. We will be happy welcoming you again and wish you all the best. Kind regards. Your team from City Aparthotel Munich

6/10 Okay

Jorge

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Amazing front desk personnel, breakfast, location and lobby. About the room… I got a suite with two bedrooms because we were five. The day we arrived, we checked in early but the room wasn’t available. They kindly kept our luggage. When we got back (tired because we walked a lot) we checked in @8pm and proceeded to go to our room, when we opened the room, there was this terrible smell like sewage. We tried to get rid of it by opening the windows, I was too tired to change rooms but didn’t work. So I called Carlos (front desk) and even though I was tired, he asked me to go down to check another room available. When I went down, he told me that there was no room available (because of construction in the floor). He proceeded to come with me to my room and used an air refreshner and told me to flush the toilet 3 times. To be honest that UPSET me a lot because that sounded that they were AWARE of the smell issue so why would they offer a room like that? Or why they didn’t do it BEFORE I arrived? Anyway, the smell did go away or maybe I got use to it I don’t know, did I receive something in return for that stinky night? Mmm no, I didn’t, not even an apology from the manager. How much did I pay for 2 nights? $800. Also, the carpets are old and dirty. The extra beds offered were sofas with a blanket (terrible) The internet the worst so far in this Eurotrip. The only super good thing about this apart hotel is the location, it’s close to everything.
Stayed 2 nights in Mar 2023
Response from City Aparthotel on 31 Mar,2023
Dear Jorge. Thank you for staying with us and sharing your feedback. We want to apologize that you had such an expeience that turned you not satisfied. Unfortunately we are now not able to make you happy because you did not report us during your stay. We would love if you come back staying with us to give us the chance to proove we can do better. In any case we wish you all the best. Kind regards from Munich. Your team from City Aparthotel

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, up to date and modern rooms. You're right in the center of the city at a very affordable price. The only "downside" is that they didn't give use clean towels
Stayed 2 nights in Mar 2023
Response from City Aparthotel on 6 Mar,2023
Dear Lars. Thank you for staying with us and the great review. We are looking forward welcoming you again soon. All the best for you. Your team from City Aparthotel Munich

10/10 Excellent

Kellen

Stayed 1 night in Feb 2023
Response from City Aparthotel on 3 Mar,2023
Dear Kellen. Thank you for staying with and sharing your feedback with us. We will be happy welcoming you again soon. Your team from city aparthotel Munich

10/10 Excellent

kieron

Stayed 3 nights in Dec 2022
Response from City Aparthotel on 13 Feb,2023
Dear kieron. Thank you for your stay and the perfect review. We are happy to see, that you felt so comfortable and are looking forward welcoming you again. All the best for you. Kind regards.

6/10 Okay

Karen

Stayed 2 nights in Dec 2022
Response from City Aparthotel on 13 Feb,2023
Dear Karen. Thank you for your stay and the perfect review. We are happy to see, that you felt so comfortable and are looking forward welcoming you again. All the best for you. Kind regards.

10/10 Excellent

Grant

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, close proximity to parking garage, transportation, and city center! Nothing felt like it was a chore to walk to. Very nice spot!!
Stayed 6 nights in Nov 2022
Response from City Aparthotel on 15 Nov,2022
Dear Grant. Thank you for this fantastic review. We will be happy welcoming you again in Munich and wish you all the best. Kind reagrds. Your team from City Aparthotel

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Susan

Stayed 1 night in Sep 2022

10/10 Excellent

Melanie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Right in the center of everything, may be why it was so noisy, couldn’t sleep for the sirens and traffic and people talking outside. Staff was very helpful but couldn’t get black coffee or tea restocked in room for some reason, had to keep asking for room service to bring it up, don’t know what was up with that. When I searched for places to stay I filtered in a pool, the website says pool available, we asked and was told the hotel has a deal with a gym and if you pay at this gym you can use the pool there.
Stayed 8 nights in Sep 2022
Response from City Aparthotel on 7 Oct,2022
Dear Melanie. Thank you for your stay and the detallied feedback regarding your stay. We will use it to improve our services and to make a possible further stay even more pleasant. Till then we wish you all the best and remain with kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for Oktoberfest
Stayed 3 nights in Sep 2022
Response from City Aparthotel on 6 Oct,2022
Dear Terence. Thank you for staying and rating us. We are looking forward welcoming you again soon. Kind regards. Your team from City Alarthotel Munich

10/10 Excellent

Vicki

Stayed 4 nights in Sep 2022
Response from City Aparthotel on 4 Oct,2022
Dear Vicki. Thank you for your perfect review. We are looking forward weloming you again. All the best for you and greetings from munich. Kind regards. Your team from City Aparthotel Munch

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Leaky bathroom and broken televisions…
There was a leak in the bathroom ceiling and the two televisions did not work. Other then that the staff was nice and it was close to the party.
Stayed 2 nights in Sep 2022
Response from City Aparthotel on 29 Sept,2022
Dear guest. Thank you for sharing your feedback. All the best for you. Your team from City Aparthotel Munich

10/10 Excellent

Brigitte, Coral Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service, checkin on tablet, luggage storage locker, walking distance to oktoberfest, marienplatz and Hauptbahnhof, Washer in Unit
Stayed 1 night in Sep 2022
Response from City Aparthotel on 28 Sept,2022
Dear Brigitte. Thank you for this great review. We are lokking forward welcoming you again. Kind regards from Munich. Your team from City Aparthotel

10/10 Excellent

Christopher, Plantation

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Spacious rooms and pristine location. Can get anywhere quickly from this hotel's location. Staff was very friendly and professional at all times. I do recommend you do not come during non winter times. The AC does not suffice. I was here when it was 48F outside and the only way I was able to cool the room down below 70 degrees F was by opening the window and freezing at night. The staff send the technicians to my room twice but they never fixed the problem nor did they ask me if it was better. Also, there are no phones to call the front desk staff in the rooms. First time I ever see that in my life. Not a huge issue if you have no problems with the room. I don't mind freezing cold in the room with the window open because I can always throw on more clothes and make myself warm but for anyone that hates to feel warm at night, you have been warned. If you don't need to be cold at night then everything else in this hotel hits the mark.
Stayed 3 nights in Sep 2022
Response from City Aparthotel on 20 Sept,2022
Hello Christopher. Thank you for staying with us and providing the feedback. We really appreciate this and will use it to improve our services. Please come back to stay with us, when you are again in Munich. Kind regards. Your team from City Aparthotel Munich

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location - walking distance to plenty of sites and also very close to the main train/bus station. Staff were friendly and responsive. The hotel was clean and as described.
Stayed 5 nights in Aug 2022
Response from City Aparthotel on 16 Sept,2022
Dear Alexander. Thank you for rating. We will be happy welcoming you again and wish you all the best. Kind regards. Your team from City Aparthotel Munich

10/10 Excellent

mclean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and willing to recommend sites to see.
Stayed 1 night in Aug 2022
Response from Hotelmanagement on 25 Aug,2022
Thank you very much for your great rating of our hotel. We are glad you enjoyed your time with us to the fullest and hope you had a great time in Munich as well. Take care and we hope you visit us again next time you are in town. All the best for you and kind regards, Your team from City Aparthotel

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to train station and about a 10 minute walk to main Munich attractions. Very friendly staff and clean rooms. Would stay again.
Stayed 2 nights in Aug 2022
Response from Hotelmanagement on 16 Aug,2022
Thank you very much Jan for your great review. We would be very happy to welcoming you again ! Best regards,

10/10 Excellent

Jennifer, Mattawan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with construction going on the hotel did a great job with visitors and maintaining the areas.
Stayed 2 nights in Aug 2022
Response from Hotelmanagement on 12 Aug,2022
Thank you Jennifer for your excellent review of our hotel. We really appreciate your kind words and thank you for your understanding regarding the construction works. We hope you enjoyed your time in Munich just as much as you did with us and had a safe trip home. It has been our pleasure to be your host and we are looking forward to see you again soon. All the best and kind regards Your team from City Aparthotel

8/10 Good

Ruby

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked that they had a small kitchenette and washer in the unit but the dryer was on a different floor and only open for a short period of time. The mattress was VERY uncomfortable. I was able to feel every spring digging into my back.
Stayed 2 nights in Aug 2022
Response from City Aparthotel on 8 Aug,2022
Dear Ruby. Thank you for staying with us and rating. We will use your feedback as chance to make some improvements. The beds for example will all be exchanged during the renovations that take place currently. Maybe during your next visit you can sleep on one of the new beds. We wish you all the best and are looking forward seeing you soon. Kind regards. Your team from City Aparthotel Munich

6/10 Okay

Harri, Berlin

Travelled with family
Liked: Staff & service
Very polite and good service. We were offered a room in a different building. Unfortunately, our room smelled bad. It seems to be an issue with the sewer under the kitchen sink and very hard to fix during our short stay. Keeping windows open all the time mitigated the issue, but the noise from the street was quite extensive during the night. The entrance to that building was in the middle of major construction. Some people hanging next to the door. We were somewhat concerned about it. There was a code lock for the outer door, for which we were not told what the code was. One of the construction site persons knew the code and helped us with it. The room (2 separate rooms) was actually very nice. I hope they can fix these issues and complete their construction quickly. After that, I'm sure it will be good to visit. The neighborhood itself was not our favorite, but it was just a matter of taste.
Stayed 2 nights in Jul 2022
Response from City Aparthotel on 8 Aug,2022
Dear Harri. Thank you for your detailed and hones feedback regarding your stay with us. We are sorry to read thet not everthing was fully satisfing and some inconvinience occured. We will use your information to make some improvements untill your further vistit. For example the construction in the patio will be finished by the end of august. We wish you all the best and are looking forward seeing you again. Kind regards. YOur team from City Aparthotel Munich

10/10 Excellent

Hai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 2 nights in Jul 2022
Response from Hotel Management on 25 Jul,2022
Thank you very much for rating! We would be more than happy to welcoming you again. Best regards,

10/10 Excellent

Benjamin P, Columbus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Karlsplatz. Nice, large rooms.
Stayed 3 nights in Jul 2022
Response from City Aparthotel on 22 Jul,2022
Dear Benjamin. Thank you for staying with us and rating this way.We really appreciate your feedback and will be happy welcoming you again. Kind regards from sunny Munich. Your team from City Aparthotel

4/10 Poor

Diane

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Shower head broke first day of stay and was not repaired until day 3 despite promise it would be repaired. Another room, only to shower was offered but it was in use and dirty. complained and told it would be cleaned first evening but following morning it was still dirty. Finally cleaned but we had to go outdoors to enter room for two days. In second room Jack hammering starting at 8AM was in next door room, very loud and disruptive, Was quite disappointed
Stayed 4 nights in Jul 2022
Response from City Aparthotel on 14 Jul,2022
Dear Diane. Thank you for staying with us. We would like to apologize that everything was not to your satisfaction and we are grateful for your feedback. This way we can ensure that we improve our service and future stays will be more enjoyable. Perhaps you will give us another opportunity to convince you of this. Until then we wish you all the best. Your team from the City Aparthotel Munich

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The unit was clean and comfortable though not particularly interesting. It certainly suited our needs (a family of 5) but wasn't necessarily a place we'd want to hang out which was fine as we were more interested in seeing the sights of Munich than hanging out in the unit. The lobby was comfortable and we were able stay there after check-out while we waited to head to the train station.
Stayed 2 nights in Jun 2022
Response from Hotel Management on 20 Jul,2022
Thank you very much Kelly for your great review! We would be more than happy to welcoming you again and wish you all the best. Kind regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Location is good but management could be better
The check in process was extremely slow and the staff at the registration desk couldn’t even follow the rules of “first come, first serve.” There was an obvious lack of training, and the people at the front desk called the people behind us in the line to go up before us. When we finally got to the room, the first thing we saw was a huge stain on the mirror. But soon, we found that there was a far worse problem. The kitchen area was INFESTED with fruit flies and regular flies. We spent the next 3 days trying to kill them off. Another odd thing we noticed was that there were only 2 beds while we had reserved a room for 3. When we called the front desk, they brought us some covers and told us to prepare the sofa bed ourselves. And instead of giving us a da bedsheet/ mattress cover, they gave us 2 duvet covers and we ended up having to wrap the sofa mattress using a duvet cover. At breakfast, the staff also suspiciously questioned us as to why we had three people instead of two even though we had registered three people on hotels.com. On the 2nd day, right when we were about to leave the hotel, we discovered that our sneakers were soaking wet! We soon discovered that this was because of the leaking AC. The AC was also broken for the following 2 days. On the 3rd day, we discovered a person hungover in front of the elevator! It was right under the surveillance camera but no one even bothered to check until we told them about it.
Stayed 4 nights in Jun 2022
Response from City Aparthotel on 5 Jul,2022
Dear Guest. Thank you for rating us. We are sorry that you did not have the stay that you expected and deserved. It is very important to us that our guests have a pleasant stay, which obviously did not work in your case. We would have gladly been willing to eliminate and fix all the points you listed if we had known about it or learned from you. We would have liked to contact you directly to discuss the matter, but you submitted an anonymous review, which prevents this. In general, the satisfaction in our house is very high and we attach great importance to quality, which is why your descriptions hits us particularly hard. Nevertheless, we will analyze all points and, if they really apply, we will immediately take measures to prevent them in the future. In any case, we wish you all the best and would be pleased if you visit us again and directly address any possible shortcomings so that you can have a very good time with us. Your team from City Aparthotel Munich