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Reviews of Bay Resort Hotel Naruto Kaigetsu

3 out of 5
Bay Resort Hotel Naruto Kaigetsu
65-8 Aza-Fukuike, Tosadomariura, Naruto, Tokushima-ken

Reviews

8.0

Very good

Rating 10 - Excellent. 73 out of 234 reviews" "
Rating 8 - Good. 94 out of 234 reviews" "
Rating 6 - Okay. 50 out of 234 reviews" "
Rating 4 - Poor. 11 out of 234 reviews" "
Rating 2 - Terrible. 6 out of 234 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staffs, great food
Stayed 1 night in Apr 2024

10/10 Excellent

Afiq Danial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very good location if you want to explore the surronding Naruto Park area. They also have a public bath with a spectacular view of the Naruto Bridge, best seen in the morning/daytime
Stayed 2 nights in Nov 2023

2/10 Terrible

Masazumi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No place to eat.
I did not know must have meal reservation with accomodation. There are no place to have dinner with in walking distance. I have to take a taxi to about 15miles a way. My room was 8'x17' just like strage room, bath rooms is very samll. Hotel.com shuld not have take a reservation room like this. Expensive room with meal reservation are may be fine.
Stayed 1 night in Oct 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food, view and site excellent. Room big and attended to well with dinner served into room. Air conditioner could not handle the heat through hot summer. They supplied a portable cooler as well to help out the heat movement in room. Pity as the rest of stay was great.
Stayed 2 nights in Jul 2023

8/10 Good

Faye

Stayed 1 night in Mar 2023

10/10 Excellent

Yi Qian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ryokan with excellent service
Check in was very smooth. The staff were well prepared for our arrival. Once we have parked our car, the staff immediately helped us with our luggage and ushered us to our room where the check-in is done. Everything was explained to us in Japanese but I understood some Japanese so we did not have much issues. The service was top-notch and really embraced the concept of "Omotenashi" which is Japanese hospitality simply. The room was clean and spacious. It also had an amazing view of the Onaruto bridge and the whirlpools at the specific timings. The onsen in the ryokan was also fantastic and my family and I throughly enjoyed the onsen. I will definitely be back for another stay at Naruto at this ryokan. Definitely worth the price that I have paid which included delicious dinner and breakfast. 10/10 for this property.
Stayed 1 night in Dec 2022

2/10 Terrible

Tatsuhito

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too bad service..room is dirty..smell bad
Stayed 1 night in Jan 2022

8/10 Good

Albert, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the edge of a cliff of Naruto, the hotel offers a breathtaking view of the Onaruto Bridge and its multiple whirlpools underneath it. Its not the most luxurious or the most modern facility but its view, bathing facilities and decent meals more than make up for the few shortcomings
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
room is way too small to fit family of 5 people in.
Stayed 1 night in Feb 2019

6/10 Okay

HALLEY

Liked: Cleanliness, property conditions & facilities
Good view. Good breakfast.
Good view. Good breakfast.
Stayed 1 night in Jan 2018

8/10 Good

Ka Kuen

Noise from nowhere made us sleep unwell.

10/10 Excellent

amarosso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんと料理は大変満足しました
Stayed 1 night in May 2024

6/10 Okay

Yasuhiro

Stayed 1 night in Apr 2024

10/10 Excellent

MIYUKI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外観をみて　うーんと思いましたが館内に入るとそんなことはなく　部屋食も大変美味しくてハズレなしでした。中でも鯛のアラ煮は絶品です　仲居さんがおすすめしてくださった日本酒も大変飲みやすく美味しかったです。朝食もかなりボリュームがありお昼ご飯がいらないくらいでした。接客される方々も気持ちの良い対応で大変満足感を味あわせて頂きました。ありがとうございました。、
Stayed 1 night in Feb 2024

10/10 Excellent

???

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿はやや古いものの綺麗にされてました。 景色が良くご飯もおいしかったです。 お風呂が一つしかないですが広々としていて 気になりませんでした。
Stayed 1 night in Jan 2024

6/10 Okay

ユウコ

Stayed 1 night in Dec 2023

8/10 Good

Atsuhiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mika

Travelled with family
Liked: Staff & service
送迎バスのサービスが便利でした。夕食は食べ切れないほどです。朝食は昔風のおかずが多くて食べづらかったです。2泊目の渦潮会席美味しかったです。景色は素晴らしく、居ながらにして渦潮の移り変わりが見られるのは老親を連れて来た身として有難かったです。大塚国際美術館に近く、便利でした。
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
景色の良いお部屋でくつろげました。
適度な距離感です。快適に過ごせました。 渦の駅や展望台は歩ける範囲でした。 徳島空港を利用しましたが、 アクセスが悪いです。 空港からのバスに乗って到着した駅からの迎えや、 大塚国際美術館への送迎は、 前日までに予約をしなければならず、 時間が決まっていないので予約ができず、 全て自力移動が大変でした。
Stayed 1 night in Nov 2023

4/10 Poor

よしこ

Disliked: Cleanliness, amenities, property conditions & facilities
朝ご飯はおかずの品数も豊富で美味しかった。 大浴場の給湯、ぬるくて寒かった。 部屋の冷蔵庫の音がうるさくて…。 洗面所兼お風呂の換気扇が壊れかけのような 音がして、電気をつけれなかった。
Stayed 1 night in Nov 2023

6/10 Okay

Toshinari

Stayed 1 night in Oct 2023

8/10 Good

Wai Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Sep 2023

10/10 Excellent

Masaya

Stayed 1 night in Sep 2023

10/10 Excellent

minoru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リピーターです　施設改装してあリ　ロビーからの景色が良かったです　室内食は　ゆっくりで　いいですね
Stayed 1 night in Aug 2023

10/10 Excellent

さちえ

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
宿の雰囲気良い。なんと言っても！！絶景！！最高！！とても良かった。 食事も大満足！！美味しいし、お腹いっぱいになりました。 夏祭りイベントをしたり藍染体験できたりと楽しかったです。部屋食だったんですが！スタッフさんがとても丁寧、男性スタッフも清潔でハキハキとしていて、とても気持ちいい接客、女性スタッフさんも一つ一つ丁寧に素晴らしい接客でした。 しかし…プールの着替えるロッカールームが臭すぎました。娘が嘔吐しかけました。あれは、どうにかして欲しい。
Stayed 1 night in Aug 2023

10/10 Excellent

Yoshinori

Stayed 1 night in Aug 2023

10/10 Excellent

MAYUMI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

MIWA

Stayed 1 night in Aug 2023

8/10 Good

クニユキ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

??

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
年期は入っていたけれど接客も料理も良く、また行きたいと思えるホテルでした！
Stayed 1 night in Aug 2023

10/10 Excellent

Kyohei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
小規模で静か、丁寧な接客、プールが大きいところが良かった。
Stayed 1 night in Aug 2023

2/10 Terrible

hirosuke

Stayed 2 nights in May 2023

8/10 Good

シンイチロウ

Travelled with family and small children
Liked: Amenities
鳴門海峡がホテルから見えてロケーションは最高でした。
Stayed 1 night in Aug 2023

10/10 Excellent

?????

Liked: Cleanliness, staff & service, property conditions & facilities
部屋食の夕食が豪華で落ち着いて食べられて良かったです。
Stayed 1 night in Aug 2023

8/10 Good

tzuhui

Stayed 1 night in Aug 2023

10/10 Excellent

Miya

Travelled with family and small children
Liked: Staff & service
玄関や正面の外観が殺風景で勿体ない ロビーや部屋やお風呂からの景色は最高 料理は丁度いい量で美味しかった
Stayed 1 night in Aug 2023

10/10 Excellent

ゆきえ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
プールの更衣室が臭っていた。 食事はとても美味しかった。 朝食は、適量で食べ過ぎる事なくて、とても良かったです。バイキングだとつい食べ過ぎてしまって、後で後悔してしまうので。お料理もとても美味しかったです。ご飯が釜だきで美味し かったです。また是非行きたいです。
Stayed 1 night in Jul 2023

8/10 Good

アツシ

Liked: Cleanliness, staff & service, amenities
オートロックでないなど施設は少し古さを感じますが、料金は高くないので全く不満はありませんでした。従業員の方も皆親切でしたよ。 もし次に行くことがあったら、アクセスはあまり良くないので、車で行くか、宿の送迎をうまく利用したいと思います。
Stayed 1 night in Jul 2023

6/10 Okay

MIYOSHI

Stayed 1 night in Jul 2023

10/10 Excellent

k

Stayed 1 night in Jul 2023

6/10 Okay

MINORU

Disliked: Cleanliness, amenities, property conditions & facilities
朝食が美味しかった。
Stayed 2 nights in Jul 2023

8/10 Good

Tatsuya

Travelled with group
何と言ってもロケーションが良い。
Stayed 1 night in Jul 2023

10/10 Excellent

miyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Yee Yu

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Coralie

Travelled with family
Liked: Property conditions & facilities
Bon rapport qualité prix, bien placé pour le tourbillon de naruto mais pas de transport direct pour partir vers le parc de naruto/ buroto
Stayed 1 night in Jul 2023

10/10 Excellent

miho

Stayed 1 night in Jul 2023

8/10 Good

Takashi

Travelled with family and small children
心地良いひとときでした！ ありがとうございました😊
Stayed 1 night in Jul 2023

10/10 Excellent

ジュン

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
部屋からの眺望が良い。スタッフさんの接客も良かったです。
Stayed 1 night in Jul 2023

10/10 Excellent

yuko

Travelled with family
Liked: Staff & service
建物への入り口がわかりにくかった.眺め最高.予約時のサイトの写真、部屋とか、が、写真より、実物のほうが、よかつた。平米数もまちがえているし。 ただ、水風呂がないのが、残念。トイレットペーパーも良質。又とまりたい。
Stayed 1 night in Jul 2023

10/10 Excellent

Kentaro

Stayed 1 night in Jul 2023