Front of property

Reviews of Ace Hotel Brooklyn

4 out of 5
Ace Hotel Brooklyn
252 Schermerhorn St, Brooklyn, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 586 out of 742 reviews" "
Rating 8 - Good. 106 out of 742 reviews" "
Rating 6 - Okay. 29 out of 742 reviews" "
Rating 4 - Poor. 11 out of 742 reviews" "
Rating 2 - Terrible. 10 out of 742 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool hotel to stay in!
Stayed 3 nights in Apr 2024
Response from Ace BK on 30 Apr,2024
Cindy, see us again next time!

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ace BK on 30 Apr,2024
We appreciate you for the review!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very kind
Stayed 1 night in Apr 2024
Response from Ace BK on 28 Apr,2024
Thank you for being our guest, Katherine. We appreciate you.

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more quiet at night, less traffic noise of other hotels that I’ve stayed at in the area
Stayed 3 nights in Apr 2024
Response from Ace BK on 28 Apr,2024
I am glad to see that you were able to have quiet, restful stay with us. Please see us again the next time you are in the area.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely got that luxury feeling and absolutely will stay again!!!
Stayed 1 night in Apr 2024
Response from Ashley & the Ace Management on 22 Apr,2024
Hi Hevin,you rock! see you soon again

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the appearance and quality of the hotel. Definitely a gem. When I come back I’m staying at the Ace Hotel and recommending my friends to do the same.
Stayed 2 nights in Apr 2024
Response from Ashley & the Ace Management on 22 Apr,2024
Hi Carl ,So Glad you enjoied you stay! we cant to host you again

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ashley & the Ace Management on 22 Apr,2024
Hi Susan,Thank you for the review

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar and Bartender was great. Room was exactly how it was suppose to be. Would recommend
Stayed 2 nights in Apr 2023
Response from Ron & Team At Ace BK on 18 Apr,2024
Thanks for your kind words regarding our Bar offerings. We'll see you soon!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ron & Team at Ace BK on 18 Apr,2024
Thanks for you wonderful review!

8/10 Good

XIAOYU

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they can provide some coffee in the room
Stayed 2 nights in Apr 2024
Response from Ron & Team At Ace BK on 18 Apr,2024
Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your suggestion regarding in-room coffee amenities.Your comfort and convenience are important to us, and we take all guest feedback seriously as we strive to enhance our services and amenities. We understand the importance of a morning coffee to start your day right, and we will certainly consider your suggestion for future improvements.We hope that despite this minor inconvenience, you had an enjoyable stay with us. If there are any other suggestions or feedback you would like to share, please do not hesitate to reach out to us directly.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Ron & Team @ Ace BK

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and convenient dining. Location was ideal and worked out great for my first time in NYC.
Stayed 3 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
We are so glad that you enjoyed your first time in NYC with us! See us again the next time you are in Brooklyn!

10/10 Excellent

Jalene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The live music and great staff
Stayed 2 nights in Feb 2024
Response from Ace BK on 16 Apr,2024
We are elated that you loved the music! Thanks for staying with us!

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
Thanks for staying with us, Freddy!

10/10 Excellent

Ricardo, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Downtown Brooklyn. Highly recommended!
Stayed 1 night in Mar 2024
Response from Ace BK on 16 Apr,2024
Ricardo, we are glad you liked your stay!

10/10 Excellent

Aisha

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
Aisha, thanks for the review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location and nice size rooms. Great vibe for both work and play.
Stayed 2 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
It is great to see that you enjoyed your time here.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Shower was subpar for price paid.
Stayed 2 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
I'm sorry Larry. Did you happen to give us a chance to fix this before you departed?

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with gorgeous lobby and rooms. Super fun and convenient for a weekend getaway in Brooklyn!
Stayed 3 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
Thanks for the review, Kathleen!

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 3 nights in Apr 2024
Response from Ace BK on 16 Apr,2024
Thanks for the review!

10/10 Excellent

Durhane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ace BK on 6 Apr,2024
We value you for taking the time to leave us a review! Have a great day!

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was convenient especially having a bakery, dining room, and bar within the hotel. However, we were awakened in the middle of the night by a faulty fire alarm. According to other guests, this was not the first time it has occurred at this hotel. Given the fact that the rooms are upwards of $400 per night, the hotel should be able to afford to fix this.
Stayed 1 night in Mar 2024
Response from Ace BK on 6 Apr,2024
Martin, we are in the process of investigating why the fire alarm went off. We take this seriously and want to ensure this is resolved properly. Realistically, these things take time. However, please know that it is being taken care of. Thank you for the review and I'm sorry this happened during your stay.

8/10 Good

James, Laguna Woods

Liked: Cleanliness, staff & service, property conditions & facilities
If you like trendy minimalist art deco rooms with a subway running directly under it (stick to the uppermost floors), a nice restaurant and coffee bar, very nice computer work areas, a warm bar with loud music on weekends then this place is for you.
Stayed 5 nights in Mar 2024
Response from Ace BK on 6 Apr,2024
Thank you for staying with us, James. Please see us again the next time you are in Brooklyn!

10/10 Excellent

Milna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning
Stayed 1 night in Mar 2024
Response from Ace BK on 2 Apr,2024
We'll see you next time, Milna! Thanks for staying with us!

10/10 Excellent

Siman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! The hotel has great vibes and lovely lively lobby
Stayed 2 nights in Mar 2024
Response from Ace BK on 2 Apr,2024
Hello Siman. We are glad that you enjoyed your stay. See us again next time!

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ace BK on 2 Apr,2024
Thanks for the review, Darlene!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were concrete walled and extremely sound proof. Did not hear any noise outside the room. 5-10 minutes walk to Barclays, subways and lots of restaurants.
Stayed 3 nights in Mar 2024
Response from Ron & Team At Ace BK on 29 Mar,2024
Thank you immensely for sharing your delightful experience with us! We are thrilled to learn that your stay with us was nothing short of exceptional.It brings us immense joy to hear that you found our concrete-walled rooms to be incredibly soundproof, allowing for a serene and peaceful environment throughout your stay.Moreover, we are delighted that our convenient location, just a short 5-10 minute stroll from Barclays, subways, and an array of restaurants, added to the convenience and enjoyment of your visit. We understand the importance of accessibility and are pleased that our prime location contributed to the overall satisfaction of your stay.Once again, we express our heartfelt gratitude for your kind words and glowing review. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back for another memorable stay.

2/10 Terrible

Richard

Liked: Staff & service, property conditions & facilities
Wonderful location and fresh vibe.
Stayed 1 night in Mar 2024
Response from Ashley & the ace Team on 29 Mar,2024
Hi Richard thanks for the review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Ace hotel in Brooklyn, NY. It was quiet and hospitable. The Gym gave me an old school vibe it made me feel I was meant to be there.
Stayed 2 nights in Mar 2024
Response from Ashley & the Ace Management on 29 Mar,2024
Hi Curtis, Thank you for the amazing review. You are awesome !

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway, good food options on property, gym, clean.
Stayed 1 night in Mar 2024
Response from Ashley & the ace Team on 29 Mar,2024
Hi Stephen,Thanks for the review hope to host you again soon!

10/10 Excellent

Kyle, West Hartford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Ashley & the Ace Management on 24 Mar,2024
Hi Kyle, Thank you for the review !

8/10 Good

Junwei, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel but a bit noisy at night.
Stayed 1 night in Mar 2024
Response from Ashley Ace Management on 23 Mar,2024
Hi Junwei, Thank you for the review hope to have you back soon!

8/10 Good

CHAKRAVARTHY KALYANA

Business traveller
Liked: Cleanliness, staff & service, amenities
Old room with torn carpets and black ceilings!...
Stayed 3 nights in Mar 2024
Response from Ron & Team At Ace BK on 22 Mar,2024
Hey Chakravarthy, we're genuinely disheartened to hear about your less-than-stellar experience. ] Our sincerest apologies for falling short of your expectations – we aim for nothing less than perfection! Torn carpets certainly don't align with the high standards we strive for. Rest assured, we're on it , working diligently to spruce things up and ensure every corner shines bright once more! Your feedback is like a guiding light, illuminating the path toward improvement. We hope for the opportunity to welcome you back and showcase the true essence of our hospitality. Until then, wishing you only the finest stays wherever your travels may take you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy, restaurant for dinner was excellent and room was clean and pretty.
Stayed 1 night in Mar 2024
Response from Ron & Team at Ace BK on 22 Mar,2024
Thanks Elizabeth for you amazing review. See you soon!

10/10 Excellent

rubin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lively atmosphere, and great staff.
Stayed 4 nights in Mar 2024
Response from Ron & Team At Ace BK on 22 Mar,2024
Thanks for your amazing review. We'll be waiting for your next visit!

10/10 Excellent

Oliver

Stayed 2 nights in Mar 2024
Response from Ashley Ace Management on 7 Apr,2024
Hi Oliver, Thanks for the review!

10/10 Excellent

Ricardo, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay!
Stayed 12 nights in Mar 2024
Response from Ace BK on 17 Mar,2024
Thanks for being the perfect guest, Ricardo!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ace BK on 17 Mar,2024
Thank you for staying with us, Ashley!

6/10 Okay

Karen

Disliked: Amenities
I arrived late at night and the lobby was a night club with very loud music. The staff person at the front desk was rude and unhelpful. There is nothing but price that makes this a four star hotel. They don't even provide complimentary coffee in the morning. The bed is comfortable. The decor is great, but for what they charge there should be some customer service and the rooms should be immaculate.
Stayed 4 nights in Mar 2024
Response from Ashley & the Ace Management on 12 Mar,2024
Dear Karen,Thank you for sharing your recent experience at our hotel. I apologize for the inconvenience and disappointment you encountered during your stay. Your feedback is crucial to us, and I assure you that we take it seriously.I will address these issues with our team promptly.Regarding the absence of complimentary coffee and the perceived lack of customer service, I understand your frustration. Rest assured, we are committed to making necessary improvements.Your satisfaction is important to us, and I hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,

10/10 Excellent

Charlotte

Stayed 4 nights in Mar 2024
Response from Ace BK on 2 Apr,2024
Thanks for the review, Charlotte.

8/10 Good

Jessica

Stayed 2 nights in Mar 2024
Response from Ashley & the Ace Management on 12 Mar,2024
Hi jessica, Thank you for review

4/10 Poor

Glenn

Disliked: Amenities, property conditions & facilities
Noise - one bartender
Stayed 7 nights in Mar 2024
Response from Maurice W. on 10 Mar,2024
Hello valued guest! We would like to express to you our deepest gratitude for having stayed with us as well as our appreciation for the time you took to complete our your review. It pains us to learn of the inconvenience you endured. Our goal is, and will always be, to provide all of our guest’s with exquisite experiences that set and exceed the bar.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place just a little unsafe around the area
Stayed 1 night in Mar 2024
Response from Ace BK on 6 Mar,2024
Thank you for the review, Mary. You mentioned that you found the neighborhood unsafe. Did something happen while you were here?

10/10 Excellent

gopibabu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Ace BK on 5 Mar,2024
Thanks for staying with us!

10/10 Excellent

tim

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed at the Ace Downtown Brooklyn. Its a dog-friendly hotel which is important. I love the style of the hotel, modern but friendly, a boutique hotel without the attitude. I've also stayed at other Ace Hotels and I enjoy it every time but I like the Brooklyn location the best.
Stayed 2 nights in Feb 2024
Response from Ace BK on 5 Mar,2024
Tim, you and your furry friend are welcome anytime!

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unique property and a nice change for the price. Great atmosphere in the lobby and restaurant. Bad part was that you could hear every time a train pulled into the subway station. Not bad when you’re awake but it was enough that it’d wake you up at night. Also, sink would not drain which is pretty gross and seems like one of the basics.
Stayed 2 nights in Feb 2024
Response from Ashley Ace Management on 9 Mar,2024
Hi Eric, I'm so sorry about your experience with hearing the subway. Let us fix that, I can offer you a comp Upgrade for your next stay! Hope to hear back from you

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Ron & Team At Ace BK on 22 Mar,2024
Thanks for the great review Daniel. Have a great day.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ace BK on 28 Feb,2024
Thank you for the review, Richard!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Atlantic Ave and Cobble Hill shops and restaurants
Stayed 3 nights in Feb 2024
Response from Ace BK on 27 Feb,2024
Thanks for the review, David! I'm glad you enjoyed your stay!

10/10 Excellent

Allison, Towson

Liked: Cleanliness, staff & service, property conditions & facilities
Always my go to when in Brooklyn!!
Stayed 2 nights in Feb 2024
Response from Ace BK on 20 Feb,2024
Allison, thank you for your review! Reach out to us directly when you'll be staying with us for a complimentary upgrade!