City view from property

Reviews of TownePlace Suites by Marriott New York Manhattan

3.5 out of 5
TownePlace Suites by Marriott New York Manhattan
324 West 44th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 989 reviews" "
Rating 8 - Good. 236 out of 989 reviews" "
Rating 6 - Okay. 78 out of 989 reviews" "
Rating 4 - Poor. 35 out of 989 reviews" "
Rating 2 - Terrible. 27 out of 989 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. New and clean rooms.
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr,2024
Sandro, your compliments regarding your recent stay at TownePlace Suites by Marriott New York Manhattan/Times Square are indeed encouraging. It's wonderful to hear that you experienced a top-notch visit with us and enjoyed our pristine rooms. We appreciate your valuable feedback and look forward to your return.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient to Times Square and Broadway; it's directly across the street from Birdland. Staff are friendly and helpful. It does get pretty crowded during breakfast, but the wait wasn't terrible and there was always plenty of food with several hot and cold options to choose from. The single elevator does get fairly busy at times, but it was never too bad. Rooms are cozy, but the size could become an issue if you have more than a couple of suitcases. They made good use of the available space, but as you'd expect there's not a lot of storage. Overall, it was a good experience and we would stay here again.
Stayed 3 nights in Feb 2024
Response from Customer Service on 17 Apr,2024
Eric, your positive comments on the TownePlace Suites by Marriott New York Manhattan/Times Square are appreciated. We're delighted to hear that you found the location convenient, our team members friendly, and breakfast satisfying. It's also great that you made good use of the available space in the room. As for your comments about the elevator and storage space, these are valuable insights for us. We're glad your overall experience was positive and we look forward to your return.

10/10 Excellent

Aleksandra, Jupiter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that my room had a small kitchen and it allowed me to eat the food I like:). The personnel was very friendly and knowledgeable. Definitely will come back!
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr,2024
Aleksandra, it's fantastic to hear you appreciated the convenient kitchenette in your room at the TownePlace Suites by Marriott New York Manhattan/Times Square. It's always our aim to provide an environment where guests can feel at home and enjoy their favorite meals. We're also glad that our knowledgeable team members were able to enhance your experience. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

XPERIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees of this hotel are very friendly and explain like what the deposit working and the process. The room is clean and comfortable. Water is warm and we have a really nice sleep.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 Apr,2024
XPERIA, thank you for sharing your delightful experience at TownePlace Suites by Marriott New York Manhattan/Times Square. We're thrilled to hear that our team members provided clear explanations and that you found comfort in our well-appointed accommodations. Warm showers and restful sleeps—that’s what we want for all our guests. Looking forward to your next visit.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond in a accommodating early check-in request and then called to check in on us. They were so nice and thoughtful. Michael was especially helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
William, it's heartening to hear that you benefited from our team members' commitment to excellent service at the TownePlace Suites by Marriott New York Manhattan/Times Square. We're so glad they could assist with your early check-in and provided thoughtful check-ins. Thanks for your kind shoutout to Michael! Please consider us for your future trips to the city.

2/10 Terrible

Franz

Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar,2024
Franz, it's regrettable that your experience didn't meet your expectations. We're committed to delivering exceptional stays, and welcome further details on what could have been improved. We hope to have another opportunity to improve your impression of our service.

10/10 Excellent

Iraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was ready and quick whenever we had a question or needed assistance with the room
Stayed 4 nights in Feb 2024
Response from Customer Service on 4 Mar,2024
Iraine, we're thrilled to hear about your fantastic stay at the TownePlace Suites by Marriott New York Manhattan/Times Square. It's always wonderful to hear that our team members were readily available and efficient in handling your inquiries and assisting with your room. Thank you for choosing us, and we look forward to welcoming you back again.

6/10 Okay

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but smells like cat litter in the room
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar,2024
Wendy, it's regrettable to hear about the unusual aroma you described. Such incidents are uncommon, and we appreciate your feedback. Our team always aims to ensure a comfortable and clean environment for our guests. We take note of your comments for future improvements. We hope for another opportunity to provide you with a more pleasant stay.

10/10 Excellent

Thersea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice! Great location. Can’t ait to go back!
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb,2024
Thersea, we're thrilled to hear of your enjoyment at TownePlace Suites by Marriott New York Manhattan/Times Square! It's wonderful that our team members' warm hospitality stood out to you as well as our prime location. We can't wait to welcome you back for another great experience!

10/10 Excellent

Kaycee

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close enough to walk to a lot of places. Parking garage right next door was a huge plus!
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Feb,2024
Kaycee, it's delightful to hear that the strategic positioning of TownePlace Suites by Marriott New York Manhattan/Times Square amplified your enjoyment of the city's attractions. We're pleased the nearby parking enhanced your experience. We eagerly anticipate your return.

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, easy check in, nothing wrong with some free breakfast too.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb,2024
Derrick, it's uplifting to hear that you enjoyed your stay at TownePlace Suites by Marriott New York Manhattan/Times Square. We're thrilled that our team members were welcoming, the check-in process was smooth and you appreciated the complimentary breakfast. We eagerly look forward to your next visit.

10/10 Excellent

Jenesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don't like very much is that the elevator takes too long but other than that everything was super good and very clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb,2024
Jenesis, it's wonderful to hear that your stay at TownePlace Suites by Marriott New York Manhattan/Times Square was largely positive! Your feedback regarding a delay with the elevators is noted and will be shared with our team for potential improvements. We're thrilled that you appreciated the cleanliness of our hotel, a standard we hold in high regard. We hope to welcome you back soon for an even more streamlined experience.

10/10 Excellent

Alisa, Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly convenient location, nice staff, clean, safe and basic, but enough good complimentary breakfast. We will definitely come back.
Stayed 4 nights in Jan 2024
Response from Customer Service on 8 Feb,2024
Alisa, thank you for your terrific review. We're thrilled to hear that you appreciated the convenience of TownePlace Suites by Marriott New York Manhattan/Times Square and our friendly team members. It's also great to know that you enjoyed our cleanliness, safety measures, and the breakfast. We eagerly anticipate your return visit.

8/10 Good

DeShawn, Temple Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, kitchen was nice. Felt safe inside although just down the block wasn’t. Had to ask daily for the room to be cleaned or to at least get clean towels and a trash bag.
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Feb,2024
DeShawn, thank you for choosing to stay at the TownePlace Suites by Marriott New York Manhattan/Times Square. We're delighted to hear that our team members conveyed a friendly atmosphere and that you appreciated the kitchen in your suite. However, it's regrettable that some aspects didn't meet your expectations, such as the necessity for regular requests regarding room service. We assure you that your comfort is our priority and we'll look into this to ensure smoother experiences for our guests in the future. We're committed to creating a wonderful stay for all our guests and your feedback is instrumental in that process.

8/10 Good

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property and staff were great. Breakfast area is too small for the number of. guests at the hotel. Elevator is really slow.
Stayed 5 nights in Jan 2024
Response from Customer Service on 31 Jan,2024
Andrea, it's wonderful to hear that you found the TownePlace Suites by Marriott New York Manhattan/Times Square to meet your expectations, particularly with our team members. We appreciate your feedback about the size of our breakfast area and elevator efficiency. These insights help us identify areas for improvement, and we will certainly consider your comments. Thank you for allowing us to serve you, and we hope to welcome you back soon.

8/10 Good

Timea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. Its close to Times Square and walking distance to many restaurants, movie theater, target for groceries etc, the subway is on the corner which makes it convenient for travel and my room was cleaned everyday! Only pet peeve is that there is only one elevator which services the hotel. Other than that. I recommend!
Stayed 5 nights in Jan 2024
Response from Customer Service on 28 Jan,2024
Timea, it is heartwarming to hear that you enjoyed your stay at TownePlace Suites by Marriott New York Manhattan/Times Square. We’re pleased that you found our location convenient and appreciated the daily cleanliness of your room. Your feedback about the elevator has been noted as we continue making improvements for our guests. We’re thrilled you would recommend us and hope to welcome you back soon!

6/10 Okay

claire

Travelled with family and small children
Disliked: Amenities
Great location , breakfast very poor for a Marriott , no where to sit for breakfast as so busy and only a small libby so had to take back to room. Room smaller than expected but had all amenities required. The toiletries provided were not what was on the bottle so slightly disappointed. Stayed in room on 3rd floor and there was an unusual banging noise that was intermittent. Location was the only main positive for the stay.
Stayed 4 nights in Jan 2024
Response from Customer Service on 27 Jan,2024
Claire, your feedback is pivotal to us as it encourages improvements where needed. It's apparent that the offerings of our breakfast space didn't fully meet your expectations. We appreciate your patience with these challenges. We're pleased to know you found the central location advantageous. In regards to your feedback on the room size, amenities and toiletries, we will certainly consider it in our ongoing improvements for guest experiences. The irregular noise you mentioned has been noted and will be reviewed by our maintenance team. Despite the areas that fell short of your expectations, we hope you would consider giving us another opportunity to enhance your experience.

10/10 Excellent

Jermaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 26 Jan,2024
Thank you for sharing your perfect rating with us, Jermaine!It's wonderful to see how much you appreciated your time at TownePlace Suites by Marriott New York Manhattan/Times Square! We want everyone to feel right at home at TownePlace Suites by Marriott New York Manhattan/Times Square. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful and efficient.
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan,2024
Lester, thank you for sharing your positive experience at TownePlace Suites by Marriott New York Manhattan/Times Square. We are thrilled to hear that our team members provided efficient and supportive service during your stay. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future.

8/10 Good

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was TINY but very nicely appointed. Every bit of space was maximized. Bathroom was sparkling Breakfast was decent and given breakfast at surrounding restaurants would have been at least $20 per person, having it included was great. Front staff were courteous and helpful as were the guys overseeing the breakfast area in the mornings ONLY complaint...housekeeping takes over the already slow elevators around 9-9:15 am so best to get back to room before or after that. Only one elevator and it can be a long wait. Overall..we and our friends were more than pleased with the hotel and its location...less than 2 blocks (5mins) to Times Square.
Stayed 3 nights in Jan 2024
Response from Customer Service on 24 Jan,2024
Kevin, we are delighted to know that you appreciated the design of our rooms at TownePlace Suites by Marriott New York Manhattan/Times Square, along with the clean bathroom and the valued inclusion of breakfast. It's also wonderful to hear that you found our colleagues courteous and helpful.Regarding your feedback about the elevators during housekeeping hours, it is appreciated and noted. We continuously try to improve the scheduling to facilitate better guest movement. It’s also great to hear about how much you and your friends enjoyed our prime location near Times Square.We eagerly anticipate your, and your friends, return visit in the future.

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan,2024
Issa, thank you for your high rating! It sounds like your stay at TownePlace Suites by Marriott New York Manhattan/Times Square met your expectations. We can't wait to have you with us again, to provide the same level of service and satisfaction.

8/10 Good

Alfred, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Small room with little space between bed and closet!
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan,2024
Alfred, thank you for taking the time to share your thoughts. We note your observation regarding the compact nature of the room. This is a common aspect of city-center hotels like TownePlace Suites by Marriott New York Manhattan/Times Square, which tend to optimize spaces given the premium on real estate in such vibrant locations. We do hope that the room provided a comfortable place for you to rest and recharge amidst your NYC adventures. We appreciate your feedback and look forward to welcoming you again.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Jan,2024
Mariana, thank you for choosing TownePlace Suites by Marriott New York Manhattan/Times Square. We're thrilled to know your stay was enjoyable. Our team members look forward to hosting you again in the future.

10/10 Excellent

Mayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan,2024
Thank you for the wonderful rating, Mayla!We're thrilled to see how much you enjoyed staying at TownePlace Suites by Marriott New York Manhattan/Times Square. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Ale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Customer Service on 22 Jan,2024
Thanks for the fantastic rating, Ale!It's outstanding we could exceed your expectations during your stay at TownePlace Suites by Marriott New York Manhattan/Times Square. We're all looking forward to your next stay with us.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan,2024
Thank you for sharing, Nicole!At TownePlace Suites by Marriott New York Manhattan/Times Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I didn’t expect a huge spacious room due to its location in time square. However, it was nice, clean and cozy for me. Great customer service experience.
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan,2024
It pleases us to hear that you appreciated the comfort and cleanliness of your room at TownePlace Suites by Marriott New York Manhattan/Times Square. We're also glad our team members contributed to your positive experience. Thank you for choosing us, and we hope to welcome you back in the future.

10/10 Excellent

Cesar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good,
Stayed 2 nights in Jan 2024
Response from Customer Service on 18 Jan,2024
Cesar, we're delighted to learn you found everything to your liking during your stay at the TownePlace Suites by Marriott New York Manhattan/Times Square. Providing memorable experiences is a key focus for our team members. We look forward to hosting you again in the future.

8/10 Good

Augusto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I can say that is somewhat annoying are the people who forcefully slam the door to their room at any time. (This happens with rooms that are near the emergency doors.)
Stayed 4 nights in Jan 2024
Response from Customer Service on 19 Jan,2024
Augusto, thank you for taking the time to leave a review. We're pleased that your overall experience at TownePlace Suites by Marriott New York Manhattan/Times Square was positive. We do understand how disturbances like doors shutting loudly can cause slight inconvenience. While we try to create as serene an environment as possible, sometimes events beyond our control may occur. We value your feedback immensely and will certainly address this matter to enhance comfort for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Akiisha

Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan,2024
Thank you for the amazing rating, Akiisha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at TownePlace Suites by Marriott New York Manhattan/Times Square soon!Thanks again for leaving your feedback!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient everything is in walking distance
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan,2024
Shawn, it's wonderful to hear that you found the TownePlace Suites by Marriott New York Manhattan/Times Square to be convenient and well-located. We pride ourselves on our prime location, which allows our guests to reach many prominent city spots with ease. We're thrilled you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Roberta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan,2024
Thank you for the perfect rating, Roberta!We are very pleased to hear that you had a wonderful stay at TownePlace Suites by Marriott New York Manhattan/Times Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

David W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It offered a great breakfast! For this type of breakfast in NYC, you'd have to pay $20 easily, probably more! We were in the back of the hotel and never heard a sound! This is not the norm in the heart of the city.
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan,2024
David W, it's terrific you enjoyed the complimentary breakfast at TownePlace Suites by Marriott New York Manhattan/Times Square. We take pride in offering a peaceful oasis amidst the hustle and bustle of the city. We are glad the quiet location of your room contributed to your positive experience. We look forward to welcoming you back on your next visit to New York.

10/10 Excellent

Joseph

Very helpful and nice staff. Small but very clean.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan,2024
Joseph, thank you for your glowing review! At TownePlace Suites by Marriott New York Manhattan/Times Square, our goal is to provide a comfortable and polished experience for our valued guests. We're delighted to hear that our team members left a positive impression and that our cleanliness standards met your expectations. We look forward to welcoming you back in the near future.

10/10 Excellent

Artem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, right in the center of New York. Delicious breakfasts. Friendly staff.
Stayed 5 nights in Jan 2024
Response from Customer Service on 13 Jan,2024
Artem, thank you for sharing your experience at the TownePlace Suites by Marriott New York Manhattan/Times Square. We're thrilled to hear that you enjoyed our prime location and delicious breakfast options. Our team members are indeed friendly and eager to help. Hope to see you again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accomodating.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan,2024
Ashley, thank you for joining us at the TownePlace Suites by Marriott New York Manhattan/Times Square. We are thrilled that our dedicated team members were able to contribute to your positive experience. We look forward to the chance to serve you again in the future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Customer Service on 12 Jan,2024
Pedro, it's wonderful to see your perfect score for the TownePlace Suites by Marriott New York Manhattan/Times Square. Your satisfaction is what motivates us to maintain our high standards. We're eager to welcome you back in the near future for another enjoyable stay.

10/10 Excellent

cherina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Cherina, it's fantastic to hear you had a wonderful stay at TownePlace Suites by Marriott New York Manhattan/Times Square. We're thrilled to get such feedback. Please do consider staying with us again when your travels bring you back to New York.

10/10 Excellent

alda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
WONDERFUL !! We loved the place , nice studio with little patio, well equipped , clean. Very good breakfast . Friendly staff. Very good location, near Times Square , but quiet.
Stayed 3 nights in Jan 2024
Response from Customer Service on 10 Jan,2024
Alda, we are thrilled to hear you enjoyed your stay at the TownePlace Suites by Marriott New York Manhattan/Times Square. It's wonderful to know that you appreciated our well-equipped studio with a lovely patio, cleanliness, and our delicious breakfast. Moreover, our team members are happy to be recognized for their friendliness. We agree, our hotel's location is a real gem, close to Times Square while still offering peace and quiet, and we're glad to note this added positivity to your experience. We look forward to welcoming you back on your next visit to New York.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with great staff.
Great location and the staff were always very helpful and friendly. Always felt safe and the beds were very comfortable. The only negative was the refrigerator in our room froze everything even on the lowest setting.
Stayed 5 nights in Jan 2024
Response from Customer Service on 10 Jan,2024
Denise, we're thrilled to learn you found the location of TownePlace Suites by Marriott New York Manhattan/Times Square excellent and our team members helpful and friendly. Ensuring your safety and comfort is essential for us, particularly when it comes to our cozy beds. Although, we regret that you experienced slight issues with your room's refrigerator. Rest assured, our maintenance team is diligently working to prevent such occurrences in the future. We're looking forward to welcoming you back for an even better stay next time!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Super clean. Comfortable bed. Nice to have a small couch. Appreciated the hot water for tea in the dining room. Breakfast was very healthy with plenty of choices without overdoing it. Convenient location. Used both stairs and the elevator. Easy to navigate as it’s a small hotel. Nice restaurants nearby and theater district right there! Small rooms, but having a kitchen was nice and would be awesome for a longer stay. Would absolutely stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan,2024
Amy, we're thrilled to hear about your positive experience at TownePlace Suites by Marriott New York Manhattan/Times Square. We're glad you appreciated our neat and cozy accommodations and the hot tea in the dining area. Making sure our guests have a healthy variety for breakfast is important to us. We're delighted you found our location convenient and enjoyed the surrounding restaurants and theatre district. We're also happy to know our well-equipped kitchen added to your comfort. We look forward to welcoming you again during your next visit to the city.

8/10 Good

Kisha

Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan,2024
Kisha, thanks so much for your wonderful rating of TownePlace Suites by Marriott New York Manhattan/Times Square. We appreciate your high score and look forward to the opportunity to welcome you back for an even superior experience on your future visits to the city. Safe travels!

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was excellent - clean, great breakfast, friendly staff, etc. Michael at the front desk was especially helpful in taking care of an unexpected change in our party!
Stayed 3 nights in Jan 2024
Response from Customer Service on 8 Jan,2024
Ashley, thank you for your high praise for TownePlace Suites by Marriott New York Manhattan/Times Square. The team is elated to hear about your excellent experience and particularly thrilled that Michael showed you great hospitality. Maintaining pristine rooms and providing sumptuous breakfasts are part of our standard to guarantee every guest's satisfaction. We are always ready to assist with unforeseen circumstances, ensuring a stress-free stay. We're looking forward to having you with us again!

10/10 Excellent

Dori

Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan,2024
Dori, we're thrilled that your experience at TownePlace Suites by Marriott New York Manhattan/Times Square was a positive one. Your high rating is greatly appreciated, and we hope to have the privilege of serving you again in the future. Thank you!

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Customer Service on 8 Jan,2024
Ivana, thank you for choosing TownePlace Suites by Marriott New York Manhattan/Times Square. We're delighted to have exceeded your expectations and deeply appreciate your perfect rating. We aspire to deliver a seamless experience to every guest and we're glad to hear we've hit the mark. Looking forward to welcoming you back on your next trip to the city.

10/10 Excellent

Nicole

Stayed 5 nights in Dec 2023
Response from Customer Service on 23 Jan,2024
Nicole, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at TownePlace Suites by Marriott New York Manhattan/Times Square!

10/10 Excellent

Paul

Stayed 6 nights in Dec 2023
Response from Customer Service on 13 Jan,2024
Thank you for the fantastic rating, Paul!We strive to make all of our guests feel welcome and relaxed during their time at TownePlace Suites by Marriott New York Manhattan/Times Square! We can't wait to see you again soon.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean and Times Square and theater district was a 5 minute walk! Super convenient with several dining options nearby! Only con of the hotel was the elevator. Only one and super slow. Staff was nice but took a while when we needed toiletries or towels. Will definitely stay again when we come back in the summer.
Stayed 5 nights in Dec 2023
Response from Customer Service on 31 Dec,2023
Andrea, we're pleased to hear your appreciation of the TownePlace Suites by Marriott New York Manhattan/Times Square location, cleanliness and easy access to various dining options and attractions. We understand you were less satisfied with the timeliness of the elevator and assistance from our team members. Your constructive feedback helps us identify ways to improve. Looking forward to your return in the summer.

8/10 Good

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations and great staffs.
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec,2023
Al, it's wonderful to hear that you recognized the prime location of TownePlace Suites by Marriott New York Manhattan/Times Square. We're also elated our team members left a positive impression on you. Looking forward to welcoming you back in the future.

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place attractions close FREE breakfast!
We had a fabulous stay Dec 18-21, 2023. The staff are extremely friendly and helpful.The location is excellent close to numerous attractions Central Park, Rockefeller Centre, Saks, St Patrick Cathedral Subways, Broadway all walking distance. It included an amazing free breakfast and our room even had kitchenette fridge, stove,oven, microwave and sink not that we ever cooked but it was there. The room was a little tight, but for how much time you spend in the room it was fine.
Stayed 3 nights in Dec 2023
Response from Customer Service on 29 Dec,2023
Cathy, we're thrilled to hear you had a fabulous stay at the TownePlace Suites by Marriott New York Manhattan/Times Square. It's excellent that you found our central location and complimentary breakfast to be amazing! Also, your appreciation of our amiable team members and handy in-room amenities like the kitchenette is delightful. Yes, our rooms can be cozy, but we hope it added to the charm of your New York City stay. We hope to welcome you again in the future.