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Reviews of Kinugawa Plaza Hotel

4 out of 5
Kinugawa Plaza Hotel
530 Kinugawa Onsen Taki, Nikko, Tochigi-ken

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 79 reviews" "
Rating 8 - Good. 23 out of 79 reviews" "
Rating 6 - Okay. 26 out of 79 reviews" "
Rating 4 - Poor. 9 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

9.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Bholanath

Stayed 1 night in Apr 2022

6/10 Okay

Patrick

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2020

4/10 Poor

Mr, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I contacted the hotel through email, but they didn’t reply. I wanted to reserve a private bath for us but Ofcourse no reply so it didn’t happen. I wanted to reach out through Expedia but that didn’t work either. On Expedia the room details were false. The photos did not match the room we got. We requested a non smoking room and ended up getting a smoking room. When we asked the staff they sprayed a air freshener in the room which didn’t do anything. I guess if you aren’t Japanese it’s just hard to communicate and they don’t try either. The property itself is nice. Just need more communication for foreigners or else don’t put thier listing up for them. There is also a fee for using the public bath.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this spot! Great onsen and a great dinner/breakfast selection. The rooms were clean and spacious! Had an absolutely great night here!
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
I arrived earlier than the check in time. The hotel staff at the time is not helpful. He didn’t know anything.
Stayed 2 nights in Sep 2018

4/10 Poor

Ricardo, Chicago

Disliked: Property conditions & facilities
Not worth your money
Wanting to splurge, I found the Kinagawa Plaza Hotel. It seemed nice on the website and had most amenities, so we splurged. After arriving a bit early, the hotel was a ghost town and staff member at reception told us we had to wait til 3PM to check in, despite no one else being there. We lingered in the lobby long enough (5mins) to make them nervous and without us requesting it, checked us in, which was nice. Only to find out that the room we got was half the size of the one we reserved. It technically met the “suite” with outside bath requirement, but was half the size of the one we had thought we reserved and paid for. Staff at reception spoke almost no english so after some back and forth on Google translate, they agreed to exchange the room to the one pictured. Much more spacious than the first one, still pretty run down. Air conditioner was non-existent. It was only one night we stayed, which was tolerable, but not worth it. Disappointment was an understatement having stayed at the Conrad Tokyo the night before in an actual suite for about the same price I was charged at the Kinugawa Plaza. Just find a place to stay in actual Nikko, not 1 hour outside of it, with better reviews and bang for your buck.
Stayed 1 night in Jun 2018

8/10 Good

Garrett, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older but nice onsen hotel
Wanted to stay in a hotel near Nikko with a private outdoor bath. Kinugawa Plaza hotel fit the bill. We had a very large room with western style beds and a very nice outdoor bath. It also had a massage chair that had me sleeping in a few minutes. The hotel (and the area in general) is a bit older and very quiet at night but convenient enough to drive to Nikko for the day. We didn't get the full board so we had to look for a place to eat dinner (you can't eat at any of the restaurants in the hotel unless you opt for the full board rate). Luckily, there was a pretty good place across the street. No convenience stores nearby so buy anything you might want/need before heading into the Kinugawa area. The highlight of the stay was definitely the outdoor bath. My mother wanted to have the onsen experience but doesn't walk well and we didn't trust her going into the public bath by herself. Very relaxing and peaceful.
Stayed 2 nights in Oct 2017

6/10 Okay

KAORI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thé hôtel is good for smoking people only.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop
Wonderful stop for night. Location was easy to find, check in was fast and after full day on motorcycle and site seeing, we were ready for the onsen. Meals were fine, breakfast was excellent. Crossiants were the best. The hotel is right on the river, views are wonderful.

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Japanese-style hotel in the countryside
The area around Nikko is rich in culture, history and nature. This hotel proved to be a wonderful jumping-off spot for exploring the area. Note, however, that it is 10-15 km north of Nikko so you need wheels. It is a Japanese style hotel, new and well maintained with large rooms, many overlooking a scenic river. Highlights are the beautiful spa facility, and buffet breakfast and dinner with a wonderful selection of food, including some Western items. WiFi is fast, but available only in or near the lobby. wifi lobby

6/10 Okay

James, Tokyo

Disliked: Property conditions & facilities
only 1 restraunt, no bar, no nightclub, no wifi
facility was clean but services promoted were not available. WIFI in room is a big sales point. No Bar or options available at this hotel. Area around the hotel looks to be in financial trouble as many hotels are closed. Although the stay was relaxing and general conditions clean, I would not recommend this facility to others.

8/10 Good

siline, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
staffs were nice easy to access from the train station

4/10 Poor

Clare, Melbourne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Learn to read Japanese! Or don't stay here
We weren't prepared for how little English they had at this hotel, much less then we had found in other cities in Japan. And without wifi in our rooms it was hard to get prepared! Checking in, asking about buses, asking about food/ restaurants and understanding the facilities was all a difficult task. Our floor (10) had filthy carpet and lamps in the hallway and an overall dingy look. The beds were uncomfortable, flat futons. There was no shampoo, body wash or hairdryer in the rooms, only in the spa. Spa is great but a little uncomfortable as you have to be naked. It's not something I'm used to in Australia :) Make sure you pre book to get the dinner buffet as there is not much food around at all and they would not let us book it at dinner time as we didnt have a reservation. A little restaurant across the road was good when it was open. Breakfast was ok, there was lots to choose from but pretty low quality stuff.

8/10 Good

YuShun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shinichi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private Onsen
Stayed 2 nights in Oct 2022

6/10 Okay

HIROKI

Travelled with group
Disliked: Cleanliness, property conditions & facilities
少し古いですが、景色は良いです。 晩飯付きでしたが、終了時間の記載がなく慌てました。条件はキチンと書くように。
Stayed 1 night in Jun 2022

6/10 Okay

jun

Stayed 1 night in Apr 2022

6/10 Okay

Hakbu

Stayed 1 night in Feb 2022

8/10 Good

masato

Liked: Staff & service
駐車場が遠い
リニューアルしきれいだったが、街にはなにもない、、、
Stayed 1 night in Jan 2022

10/10 Excellent

FUYUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Toshiaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
なかなか良かったです
部屋は思っていたより広く快適でした。Ｌ字ソファに小さくてもいいので机があると良いと思いました。お風呂は、朝に露天風呂から景色を見ながらゆっくり入るのが気持ちよかったです。残念なところは、全般的に水回りの清掃をもう少ししてほしいと思いました。特に気になったのは風呂前にある給水器。
Stayed 1 night in Dec 2021

8/10 Good

Katou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルから駐車場までかなりあり送迎車でいきました。食事はバイキングでしたがかなり段差があったりして高齢の母には少し危ない感じがしました。食事もお風呂もサービスもよかったです。
Stayed 1 night in Nov 2021

6/10 Okay

Junichi

Stayed 1 night in Nov 2021

10/10 Excellent

Sunsuk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

YOICHI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
館内が綺麗
館内はリノベーションされていて、大変清潔でした。大浴場も十分に広く、快適でした。
Stayed 1 night in Jun 2021

4/10 Poor

TETSUYA

Liked: Cleanliness
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing！
お部屋も綺麗で、スタッフの方がとても親切でした。部屋と露天風呂からの眺めも良かったです！駐車場は第一と第二の２つあります。
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパが良い宿だとおもいます！
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗にリニューアルしてあり 心地よく滞在できました。
Stayed 1 night in Jan 2021
Response from 鬼怒川プラザホテル on 7 Mar,2021
鬼怒川プラザホテルをご利用して頂き、誠にありがとうございます。 喜んで頂き幸いに存じます。 またのお越しをお待ちしております。 ありがとうございました。

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
トータル的にコスパ良いと思います。
部屋からの眺望良し。 露天風呂良し。 食事は、しゃぶしゃぶコースは、良かったですが、網焼きコースは、おすすめ出来ません。 布団がマットレス無しなので、身体が痛くなりました。
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
部屋は清掃が行き届いていてきれいでした。 止まっていた部屋のテレビの枠が斜めに歪んでいるのが気になったのと、部屋に付いているシャワーをだしたら茶色い水がしばらく出てきました。 お風呂（特に露天風呂）は対岸のホテルと電車が普通に通っているのがハッキリ見えたので、そちら側から人が見ていたら完全に丸見えでした。 今は高性能カメラが沢山あるので、露天風呂も安心して入れる様にして頂ければと思いました。
Stayed 1 night in Jul 2020

10/10 Excellent

ダイ, 東京

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コロナ渦の中、精一杯対応されてるように感じました。 館内のあちこちにも個室の中にも消毒スプレーが配置されていて、安心して過ごす事が出来ました。
Stayed 1 night in Jun 2020

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古い温泉旅館の悪い部分を切り離すべき
部屋に備え付けの飲み物の料金表にコンパニオン料金があるのは正直どうかと思う 個人がそおいったものを利用するのは問わないが。 宿泊者全員が見るような場所に性的な記述があるのはそぐわないと思う
Stayed 1 night in Jun 2020

6/10 Okay

Eiichi

Travelled with group
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
歯ブラシは改善した方がいいと思う。
Stayed 1 night in Oct 2019

8/10 Good

Garizza, Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La spa privative dans la suite. Le décor intérieur de l’établissement. PJ et wi-fi ok. A l'extérieur très moche (comme tous les hôtels à Kinugawa...). Personnel ne parle pas beaucoup anglais.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Torsti

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯だね
飯がバイキングでめちゃよかった
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
食べ物ちょっと美味しくない！
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Susuki, H.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店整體感覺很好，環境清幽，有別一般溫泉街很適合渡假放鬆，有機會會再入住，至於早餐晚餐 選擇有待改善，
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

NAOKI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018