Find Luxury Hotels in North Pender Island

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"We stayed at the resort for two nights as a surprise gift to my wife on her 65th birthday. I choose a superior room with a hot tub on the balcony. The suite was well appointed and lovely by design. The spa was first-rate. Expedia gave us a food credit for dining, which leads me to our major disappointment with the Brentwood Bay Resort. In all of its marketing materials, the resort claims to be world-class. However, for both of our nights the fine dining room was closed for dinner. What? We only learned this when we arrived. No notice had been sent to us in advance, and the in-room binder states the Arbutus Dining Room was open seven days a week. Apparently this was the first time this year the dining room was to be closed on Mondays and Tuesdays. We were told the pub was still open. But frankly, the fine dining room was a key factor in my decision to go to the Brentwood Bay Resort, and had I known the only option was the pub, I would have cancelled my reservation. If the resort is losing money in the dining room on slow nights, then might I suggest a smaller, set menu? This would cut costs in both supplies and staffing. You simply cannot claim to be a high end resort and only offer pub food to your guests. We ate one meal in the dining room which was open for breakfast. And here is a tiny example of how this resort has lost the plot. We asked for two hard-boiled eggs and were told by the wait staff we couldn't get them. How odd is that? World class you say. Hmm."

"Newly renovated room. Clean."

"The room was clean and the staff were very polite and helpful. Despite being on the highway it was pretty quiet."

"AC good"

"Complimentary breakfast was good, they even had some grab and go options. Never went to the pub, so I cant rate the food"

"Older building but clean. Check-in and out was painless. Would stay again. Not a deal breaker but no whitener for morning coffee in room. "

"The location is second to none. The staff was wonderful and the whole experience is one I look forward to repeating."

"Fridge did not work. Poop stuck to the outside of the toilet. Black mold behind the toilet and sink. We had two homeless people drinking outside our room at the table and chairs out front which we told the front desk when morning cam one was passed out on the table. Called to ask for the manager or manager and was told manager was away for the next couple day but would get him to call. After a few days we did not hear back and we called them was told the manager was not still not available, the desk person asked and we told her about what we found and asked us to send the pictures to her which we did. Again we never had a return call so we called again and was told that the manager was still not around. The health board should be contacted "