Vila Gale Hotels, Northeast Region hotels

"Brilliant!!!"

"Nice view , clean room . "

"There was little to no cleaning of the room from staff, the power went out with no way for us to get into our room and the night staff member didnt have our keycard eventhough we left it with the day staff. Eventhough he did a good job managing things, he was on his own dealing with the majority. The food was okay and when the power did come back we did get to use the service lift. Our bathroom had mould in ir and the shower head had a lot of limescale and dirt."

"Friendly staff, great and clean infraestructure, many activities and awesome location to relax and rewind. "

"Very clean rooms. "

"Air conditioner was horrible, there was an awful sewage smell in one of the rooms. I tried to notify it at the lobby but no one even intended to greet us or ask if we needed anything so we left. Very unhelpful staff. Extreme heat even in the hallways and elevator. Only one disabled parking spot in one of the parking garage floors. There was always someone parked in the disabled space without a permit, and nothing was done to verify this or correct it. "

"The bathroom sink was clogged. "

"The WiFi in the room kept cutting out and was a bit better in the lobby. The room was small and dark and the bathroom taps required a lot of effort to shut them off. There was no hair dryer in the room and it took three attempts with the non-English speaking receptionists to borrow one. Douglas on reception who spoke English was very helpful but wasn’t there often. He said the rooms were recently refurbished but they didn’t seem like it. The bar was very poorly stocked-no white wine and no Bohemia or Eisenbahn beer."

"Tinha uma construção ao lado do prédio. Estava muito barulhento. "