Find Luxury Hotels in Northern Europe

"Good day. I am writing because we had a flood in our room. They came and fixed it but our clothes and personal stuff were all wet. It was leaking all day. No one from the staff came and asked us if everything was ok. It was just brushed off. No offers for another room or anything. Highly disappointed. I would write anything but when we first arrived there was jack hammering going in in the construction and we were on the 2nd floor. It seemed like a nightmare from the beginning. I enjoyed my stay in London but not at the hotel. I just survived breast cancer and this was my cancer free vacation. I hope you can make this right. Sincerely Rachael Hettinger. Boise Idaho United States "

"Could not ask for a better location. The staff were helpful, the property is beautiful, and you are right in the heart of exploring London! The only downside was having to reserve a time to use the pool, which was not made clear when booking."

"We booked through the Hotel.com 4 months prior but unfortunately they told us that it didn’t register with them! All very confusing but our deluxe queen suite wasn’t available! "

"We did not stay for breakfast but the bar menu was excellent and we felt very comfortable, safe and taken care of on our visit. "

"Make sure you ask for a room away from the train tracks or you will be awake all night."

"Great location, thanks for the room upgrade!"

"Breakfast is great. Lobby excellent. Staff great. Rooms very reasonable. A little tight and a little hard to get the room cleaned. Totally great stay. Just a little complaint about unclear how to ensure the room is cleaned (you have to request the night before)"

"Clean and comfortable room."

"This was a short term layover. We never ate at the hotel. "