ALH Group, Northern Suburbs hotels

"Service at check-in and check-out was immaculate. The Retreat is beautiful and unique; the layout is a bit of a maze at first but offers great privacy. The room felt spacious enough, though storage for clothes and bags is limited. It has a wine cooler instead of a real fridge, so don’t rely on it for food. Native tea selection, basic instant coffee, small kettle. Drinks and snacks available in mini-bar. Bathroom design looks great but offers almost no privacy due to sliding louvres and a cubicle-style (yet fancy frosted glass) toilet door. Spacious shower. King bed is a plus, though my side sagged. Interesting pillow choice, requires getting used to. Housekeeping was attentive, and amenities like robes, mirrors, iron, hairdryer, safe, and toiletries were all there. Watching animals from the room, elevator and walkways is a highlight. Breakfast at Me-Gal was handy (I do not recommend food outlets in the zoo), but lacked variety, you can’t make coffee/tea yourself and it was hard to order. Free cold still/sparkling water in the lounge is handy. While lunch and dinner at both Me-Gal and lounge were delicious, room service runs only 5–9 pm. Ordering at lounge wasn’t available when we tried at 9:30, drinks go until 10 pm. City views from the lounge and Me-Gal restaurant are exceptional. Lounge space opens up beautifully on warm days. Free daily sanctuary tours are excellent and highly recommended. Separate guest access to the zoo is appreciated. So is free parking. "

"Clean room, friendly staff and quiet hotel. All round good place to stay. Close to lots of dining options and safe "

"Nice welcome, same high standards although branding has changed. On site restaurant is great. "

"Very friendly and good overall selection "

"Great room, new hotel, good location. Free coffee in the morning was appreciated "

"I arrived a bit early & my room was still being cleaned, however I was able to leave my suitcase in the room while I went out and about. The shared kitchen/lounge is excellent and I loved being able to make my own toast and coffee each morning. The room was excellent - comfy bed with great pillows and the shower was great! I’d definitely stay again."

"Yes, the room was clean and the staff helpful"

"All staff were excellent. The staff at the service desk were great and those serving breakfast were excellent - friendly and highly competent. Thank you!"

"Easy the staff was friendly and the facilities spotless except the kettle was leaking and the coffee maker wont work. Reported it to the staff when we check out"