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Reviews of Novotel Inle Lake Myat Min

4.5 out of 5
Novotel Inle Lake Myat Min
Mine Thauk Village, Nyaungshwe, Shan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 115 out of 171 reviews" "
Rating 8 - Good. 49 out of 171 reviews" "
Rating 6 - Okay. 6 out of 171 reviews" "
Rating 4 - Poor. 0 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace on the lake
Amazing resort and do splash out for the villa it is so worth it.
Stayed 3 nights in Mar 2020
Response from Front Office Manager on 14 Mar,2020
Dear Mr. Robert, Thank you for staying with us and sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

MEIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely excellent hotel
The hotel's facilities, breakfast, staff, service - excellent. They upgraded our room, decorated it for our anniversary. The breakfast is rich and tasty, the swimming pool is great, the room - beautiful and spacious. What else can one wish for a lovely vacation.It is situated right next to the lake - lovely view. Great experience
Stayed 2 nights in Feb 2020
Response from Front Office Manager on 26 Feb,2020
Dear MEIR, It is a delight to read that you are thoroughly enjoyed your stay and that you appreciated our unique location and services. All of our Heartists strive to deliver excellent service and it is a pleasure that this was a highlight of your stay. We hope to welcome you again in the future and that your next visit will be better as your previous one. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to spend a holiday. Drinks at sunset by the lake are not to be missed.
Stayed 3 nights in Jan 2020
Response from Front Office Manager on 5 Feb,2020
Dear Valued Guest, Thank you for staying with us and sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

YAMASHITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Front Office Manager on 8 Jan,2020
Dear YAMASHITA, Thank you for staying with us and sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Front Office Manager on 8 Jan,2020
Dear Valued Guest, Thank you for staying with us and sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

8/10 Good

ATT, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the lake, villa is spacious and very comfortable. Staff is friend and they are willing to try their best to satisfy the customers. e.g. my friend and I wanted fries as a snack as we were not hungry but it wasn't on the menu. the staff in-charge went to check with the kitchen chef and we got our fries. Great customer service. Suggest to enjoy the sunset view during happy hours and take a boat tour organised bythe hotel as it is convenient and affordable.
Stayed 2 nights in Dec 2019
Response from Front Office Manager on 8 Jan,2020
Dear ATT, Thank you for staying with us and sharing your wonderful review. It is a delight to read that you are thoroughly enjoyed your stay. Once again we thank you for choosing our hotel for your holiday and look forward to having the opportunity to serve you again in the future. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

MR, Oregon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The rooms are tastefully decorated. They have a cultural show on Friday nights and we enjoyed that. Breakfast had good varieties, but their buffet dinner was just ok. The hotel is a little far from the main town but still a good location with easy access to the lake.
Stayed 3 nights in Dec 2019
Response from Front Office Manager on 8 Jan,2020
Dear Valued Guest, Thank you for staying with us and sharing your wonderful review. It is a delight to read that you are thoroughly enjoyed your stay. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

8/10 Good

CH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do well considering the location and difficulty of some supplies and the remoteness. Staff try hard but communication was difficult most of the time. Water pressure very low meant the flush didn’t always work. Hope we’re very good when we had a sick child though and arranged for a doctor. Lovely lake side bar/restaurant.
Stayed 2 nights in Dec 2019
Response from Front Office Manager on 8 Jan,2020
Dear CH, Thank you for staying with us and sharing your experience. We greatly appreciate your patronage. We do sincerely apologize for the inconvenience caused, your comments will certainly motivate us to find solutions in a timely manner as we take this matter seriously. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for relaxing, enjoying Inle Lake. Room was big and super comfy
Stayed 2 nights in Dec 2019
Response from Front Office Manager on 29 Dec,2019
Dear Valued Guest, Thank you for staying with us and sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Front Office Manager on 23 Dec,2019
Dear Valued Guest, Thank you for staying with us and sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at this hotel was absolutely world-class. The staff were extremely helpful when it came to day trips and travelling to and from the nearby town. When arranging travel to town or on day trips there is a kiosk across the road which I would suggest that you use. Using the concierge in the hotel, you get charged tourist fees. The hotel itself is in immaculate condition the pool and the gym are excellent. I stayed in one of the junior suitesthat you use. Using the concierge in the hotel, you get charged tourist fees. The hotel itself is in immaculate condition the pool and the gym are excellent. I stayed in one of the junior suites and these were absolutely fantastic. Bear in mind the hotel goes into evening or sleep mode at about nine or 10 o'clock as is the norm in Burma. Food, breakfast and drinks all absolutely excellent. and these were absolutely fantastic. Bear in mind the hotel goes into evening or sleep mode at about nine or 10 o'clock as is the norm in Burma. Food, breakfast and drinks all absolutely excellent. There is also a jetty for the hotel which can help you take your guided boat trip around like Italy to the attractions. Overall, it's the people that make the difference in hotels and the staff in here were absolutely first class. There is also a jetty for the hotel which can help you take your guided boat trip around like Italy to the attractions. Overall, it's the people that make the difference in hotels and the staff in here were absolutely first class.
Stayed 3 nights in Nov 2019
Response from Front Office Manager on 20 Nov,2019
Dear Valued Guest, Thank you so very much for taking the time to share your review and detailed feedback. We are delighted to read that you enjoyed the experience. We are really glad to know that you enjoyed the hotel facilities and the services. We will pass on your words of praise to the heartists. This will serve as an encouragement as we strive to provide high standards of service. We hope to welcome you again in the future and that your next visit will be better as your previous one. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Cherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are super friendly and they’re very thoughtful and helpful. They’re always around to assist on everything! We stayed in a lake view villa and the view was amazing
Stayed 3 nights in Jun 2019
Response from Front Office Manager on 1 Jul,2019
Dear cherrie, Thank you for your kind acknowledgement of our warm hospitality and thank you for taking the time to share your experience with us. It is our greatest pleasure to read your compliments about our hotel and about your stay. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

BethF, Perth, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a wonderful spot on the lake. I arrived by boat which was a lovely way to go. By road is possible also. I received an upgrade to a bungalow, which was amazing and almost the size of my house!. The grounds were beautiful and the infinity pool was awesome, offering amazing views of both the lake and the mountains. The staff were fantastic and made me feel right at home and were very helpful. Food was also great. No complaints what so ever...
Stayed 3 nights in Jun 2019
Response from Front Office Manager on 12 Jun,2019
Dear Ms. BethF, Greeting from Novotel Inle Lake! Thank you for posting your review on Expedia following your recent stay at our hotel. We truly appreciate you taking the time to write such a detailed review with great comments.Thank you for sharing your perfect escape and recommendation. We are very happy that we have exceeded your expectations. We hope to have the pleasure to welcome you back again for another Magnifique experience at Novotel Inle Lake. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Kevin, London, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the Inle Lake, they had individual villas on stilts. We somehow got an upgrade into one of these villas which was amazing frankly. It also has a private jetty for boat tours without having to to into Nyaung Shwe town (though probably costs more than one in town). One of the first times I have eaten dinner at a hotel and was pleasantly surprised with the locality of the food and execution too. The only downside was that in our newly upgraded villa, the fire alarm ran low on battery at 0300am so beeped very loudly. Had to call housekeeping but they were quick and efficient with dealing.
Stayed 2 nights in Apr 2019
Response from Front Office Manager on 23 May,2019
Dear Mr. Kevin, Greeting from Novotel Inle Lake! Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

8/10 Good

ohmar

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Front Office Manager on 23 May,2019
Dear Ms. Ohmar, Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Front Office Manager on 23 May,2019
Dear Laurie, Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Stayed 3 nights in Jan 2019
Response from Front Office Manager on 23 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well design and spacious. Gym can be bigger with better facilities.
Stayed 1 night in Mar 2019
Response from Front Office Manager on 23 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review and thoughtful feedback. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the staff goes out of their way to make us feel welcome.
Stayed 2 nights in Mar 2019
Response from Front Office Manager on 23 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

8/10 Good

Anneka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel....overpriced on food etc.
Amazingly beautiful hotel and surroundings but the mark up on price for food and trips compared the rest of the country was pretty bad. Almost twice the price for tours and more than 3x as much for food and drink. They do this because the hotel is so far from the main town they know people would have to pay quite a but for a taxi anyway.
Stayed 2 nights in Mar 2019
Response from Front Office Manager on 26 May,2019
Dear Anneka, Greeting from Novotel Inle Lake! Thank you for staying with us and for sharing your review. We do sincerely apologize for the inconvenience caused, your comments will certainly motivate us to find solutions. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional environment, great service, wonderful staff. There were some problems with the room - bathroom had a smell of mold. no internet access in our room.
Stayed 2 nights in Feb 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the experience. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very beautiful resort with good food and service. Will definitely recommend this place.
Stayed 1 night in Feb 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your wonderful review. We are delighted to read that you enjoyed the experience. Your kind words are highly appreciated. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property and very friendly staff. Only issue is sometimes it stinks in the toilet may be due to sewerage issue
Stayed 1 night in Feb 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for taking the time to review our property. It was indeed pleasure for choosing to stay at our hotel. We are delighted to hear your satisfaction with our convenient location and comfortable facilities. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 3 rooms and stayed for 3 nights, It is one of the best hotels I ever stayed . Amazing Hotel, Perfect Location and Great Service.
Stayed 3 nights in Jan 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for taking the time to review our property. It was indeed pleasure for choosing to stay at our hotel. We are delighted to hear your satisfaction with our convenient location and comfortable facilities. We hope to welcome you again in the future and that your next visit will be better as your previous one. Sincerely, Novotel Inle Lake Management Team

8/10 Good

naama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Su Mon on 11 Feb,2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Water supply for showering sometimes fluctuates.
Stayed 3 nights in Jan 2019
Response from Front Office Manager on 26 May,2019
Dear Valued Guest, Thank you for staying with us and for sharing your review. We greatly appreciate your patronage. We look forward to welcoming you back again soon. Sincerely, Novotel Inle Lake Management Team

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate Hotel to enjoy Inle Lake activity. Room was very clean and food was nice.
Stayed 1 night in Jan 2019
Response from Su Mon on 11 Jan,2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay at the Novotel. Only one item of improvement, the room refrigerators (we had two rooms) seem to be of low quality and never really go cool.
Stayed 4 nights in Dec 2018
Response from Su Mon on 11 Jan,2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, excellent service, defintely recommend
Stayed 2 nights in Dec 2018
Response from Su Mon on 11 Jan,2019
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside bliss
Lovely, near empty property in peaceful location. Great value for price. Very low occupancy, which adds to its appeal and tranquillity.
Stayed 1 night in Dec 2018
Response from Su Mon on 17 Dec,2018
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

10/10 Excellent

Yvonne, Cincinnati Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was stunningly beautiful! The boat excursion to visit the different lake regions,which they arranged, was so interesting and enjoyable. Overall, a fantastic trip !
Stayed 4 nights in Nov 2018
Response from Su Mon on 30 Nov,2018
Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Su Mon on 30 Nov,2018
Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Su Mon Oo Guest Experience Manager

10/10 Excellent

Kwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service staff. Friendly
Stayed 2 nights in Oct 2018
Response from Sven Toune on 31 Oct,2018
Dear valued guest, Thank you for taking the time to share your experience on your recent stay in Novotel Inle Lake. We are delighted to receive your commendations and shall pass them on to our team. Warm regards Sven Toune EAM

8/10 Good

whatsgoinonman, Shanghai

Liked: Cleanliness, room comfort
Novotel is at least 25min away from the town by car. One of the restaurants on property was closed, the decking at the pool was peeling and chipped, clearly showing wear. The rooms were beautiful and well-designed. We tried to bicycle but there were very few that could be checked out and their condition was questionable at best. The road leading to town is DANGEROUS. We have small children and biking with them was very scary. I would not recommend biking, even for adults. We were only here for 2 nights, and we saw a lot that the area had to offer. We hired our own boat from the village down the street from the hotel, and saved 50%.
Stayed 2 nights in Oct 2018
Response from Sven Toune on 31 Oct,2018
Dear valued guest, Thank you for taking your time to share your experience. We apologize for the view on the pool deck. Since we just exited the rain season, we will shortly start the re-varnishing. Thank you for your understanding. We hope to welcome you on your next visit to Inle so you can enjoy the refreshed deck in the sun with a glass of mango juice. Warm regards Sven Toune

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will not regret staying here. The hotel is on the lake and much nicer than the surrounding hotels of equal or greater cost. The view is absolutely beautiful and a great location in Inle. We had such a fantastic experience at Novotel. The service was exceptional. The staff were extremely helpful and responsive. The rooms were new and beautiful with good attention to detail. The morning breakfast was delicious with a lot of variety. You will not regret staying here. We will be staying at more Novotel properties in the future.
Stayed 2 nights in Oct 2018
Response from Sven Toune on 11 Oct,2018
Dear Valued guest. Thank you for the time taken to share your experience on your recent stay with us. We are delighted to read your comments and shall share it in our teams. We already miss you and are looking forward to welcome you soon again on your next visit in Inle. Warm regards Sven Toune EAM

6/10 Okay

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally pleasant tho some areas could be better
The place was nice, right for the price. However only partial toiletries were provided. - No body lotion, comba, detal sets provided. When asked at the reception, those items will be provided upon request. No shower room near the pool. Parking is not sheltered. We had to park out motorbike outside overnight, rain, hail or sunshine. The walk ways need to be litted better. Apart from these, it was a pleasant stay. Helpful and kind staff.
Stayed 1 night in Sep 2018
Response from Management on 3 Oct,2018
Dear valued guest, Thank you for taking the time to tell us about your experience at the Novotel Inle Lake Myat Min. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Ruth, Canada

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
There were many small problems at this hotel. They moved me due to a water pipe breaking. There was a lack of communication about this within the staff because I was told that it was fixed quickly (2.5 hours). So they didn’t really have to move me because I was happy to wait a few hours for the problem to be fixed. The 1/2 boat tour was mostly shopping at workshops in the stilted village. The wooden monastery is beautiful though. I was told at reception that the boat would stop at the 5 day rotating market but that wasn’t true. Room service didn’t come when I called to have the dishes removed. The room was not very clean because geckos poo all over the place. There was some on a chair and some on the bed pillow when I arrived in the 2nd room. Under the sink I saw a big toe nail and some plastic from a water bottle top. The spa had a any 3 treatments package, but 1 thing was not available and another treatment was not possible. There were renovations at the spa and gym but I was not informed at booking or at check in. The spa was in another location temporarily. The rooms are difficult to find. The signs are confusing. The English of the staff is low and I think this was the cause of some problems. There were just too many problems for a luxury hotel. I would not recommend it.
Stayed 3 nights in Jul 2018
Response from NIL on 18 Jul,2018
Dear valued guest, Thank you for sharing again your experience, and again we are sorry if we couldn't meet your expectations. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff.
The nicest and most gracious staff. Room great. Only downside was food was not very good.
Stayed 2 nights in Jun 2018
Response from Sven Toune on 20 Jun,2018
Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also pass you comments on the food to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Toune

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service with tasty food
Stayed 1 night in Jun 2018
Response from Sven Toune on 14 Jun,2018
Dear valued guest, Thank you for taking the time to share your experience after your recent stay with us. We are delighted to receive a score of 5 over 5. Please do visit us again at your next stop in Myanmar, and allow us to welcome you again in Novotel Inle Lake. Warm regards Sven Toune

10/10 Excellent

ChiaYS, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible both via road and lake.
Within walking distance to convenience shops, a sandwich/burger cafe and quaint looking Star Light Restaurant selling traditional food. If possible, choose lake view villa for better view and privacy. Super comfy bed and clean wooden floor that you can walk barefoot. I didn’t see house lizards but I know they were there because of the noise they made. It can be irritating especially at night when you are trying to sleep. Such comfortable villa that you don’t feel like going out! Staff are generally friendly, helpful and speak English. We were greeted at jetty after a hot day out with cold towels and refreshing watermelon juice. However, when we returned on a rainy day the next day, only one staff was a jetty without umbrellas. A buggy was sent to fetch us to villa but the seats were wet. Breakfast spread was decent, quality was average. I like its Green Juice (cucumber, mint, celery, melon etc).
Stayed 3 nights in Apr 2018
Response from Sven Toune on 7 May,2018
Dear valued guest, We very much appreciate your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Toune EAM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
Remote location, but perfect for a relaxing trip and easy to access local town. I made my own transport and excursion arrangements through a local agent.
Stayed 2 nights in Mar 2018
Response from Sven Toune on 3 Apr,2018
Dear valued guest , Thank you for taking the time to share your experience on your recent stay with us. We are delighted to read your comments regarding your stay at the Novotel Inle Lake Myat Min. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Toune EAM

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection in Yangon.
One of the best stays in my two month holiday in SEA. Pan Pacific is such a great hotel for service, amenities, spacious room, good food, spans and gym. I will alsways stay at Pan Pacific wherever I go.
Stayed 1 night in Mar 2018
Response from Alex on 11 Mar,2018
Dear Tiffany, Thank you to take time to leave your feedback. Don't hesitate to come back at Novotel Inle Lake. Kind Regards,

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Alex on 11 Mar,2018
Dear Tiffany, Thank you for choosing our hotel as your host for your recent visit to Inle Lake and thank you for this exceptional review. Kind regards from Novotel team.

10/10 Excellent

David, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
This is the best hotel we have stayed so far in Myanmar and Hong Kong during our trip. The room was large, very clean, very comfortable and modern. The hotel staff were very attentive. Over all, it was an excellent stay. Strongly recommend it.
Stayed 3 nights in Dec 2017
Response from Alex on 30 Dec,2017
Dear David, Thank you for choosing our hotel as your host for your recent visit to Inle Lake. We will share your comments with our top management and with our team. We are looking forward to welcome you again for another Novotel story. Warm regards from the staff

10/10 Excellent

Arturas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Best hotel out of five in fortnight Burma holiday. Had some issues with cleanliness but spoke with management and all problems was resolved very promptly. Ideal place for exploring Lake Inle – Venice of Asia: five-seater boat was only $41.00 USD for whole day trip – exceptional value! Advice to travellers – first floor junior suites has better views compare to private villas. Highly recommending.
Stayed 2 nights in Nov 2017
Dear Mr Arturas, Thank you for your feed back. We have shared your comment with our top management about your stayed and we are very glad that you enjoyed your trip. Warm regards from Novotel Team, Ei Ei

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel
I've been an Accor member for quite some time. When we arrived, they put us in a room at the very end of the hotel with a view on the wall, while the hotel was almost empty. Eventuelly, the manager moved us to a lake side bungalow (after asking the reception several times), which was great. However, if your hotel is almost empty, you can at least give your guests a proper room. The room we had was very big and luxurious, so definitely no complaints about that. As it is a Novotel, you really get the Novotel quality beds and services. We had a great view on the lake. The hotel is located next to the lake and there's almost nothing around (only other resorts), so for lunch and dinner it is hard to find something outside. There's an overpriced restaurant in the hotel. The pool area is very nice and relaxing. Breakfast is very good too. Overall we had a great stay and I would recommend this accommodation.
Stayed 2 nights in Sep 2017
Dear Anonymous, Thank you so much for your comment. I am glad to know that you enjoyed your stay in our beautiful resort. We have noted your "overpriced restaurant" comment and your valuable feedback is very much appreciated. Looking forward to welcoming you back to Inle Lake. Sincerely, Alex

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way but was exactly what we needed
First, you should know that the resorts in this area are almost 1 1/2 hours away from the resort. Save yourself time an hassle and have the hotel pick you up. It cost more but is a much better experience. To leave the resort for activities, you board a boat from their dock. They can arrange a tour for $30 or transit to the nearest rotating market for $12 which is reasonable. The resort itself is stunning. We barely wanted to leave. Of course, food is much pricier than local restaurants but not outrageous ($10-$12 for an entree) but breakfast is free and they have daily happy hour. Overall, a great experience.
Stayed 1 night in Sep 2017
Response from Alex on 17 Sept,2017
Dear Anonymous, Thank you for taking time to leave this review following your visit to our beautiful resort. We will share your comment with all our team. We sincerely hope we will have the opportunity to welcome you again at Novotel Inle Lake Myat Min. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best resort ever!
Comfort, beautiful view, great service.
Stayed 3 nights in Sep 2017
Dear Anonymous, Thank you for choosing our hotel as your host for your recent visit to Inle Lake. All the team is glad you have enjoyed your stay with us. Don't hesitate to come back, it will be a pleasure to welcome you again. Warm regards, Alex Revenue Manager