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Premium bedding, down duvet, pillow top beds, in-room safe
Premium bedding, down duvet, pillow top beds, in-room safe
Premium bedding, down duvet, pillow top beds, in-room safe
Premium bedding, down duvet, pillow top beds, in-room safe

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationLake Toya4 min walk
    Popular LocationUsuzanfunka Memorial Park11 min drive
    Popular LocationRusutsu Resort22 min drive

Choose dates to view prices

  • Twin Room, Lake View

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • Lake view
    • Sleeps 2
    More detailsTwin Room, Lake View
  • Double Room, 1 King Bed, Lake View

    5/5 guest room rating

    Room amenities

    • 37 sq m
    • Lake view
    • Sleeps 2
    More detailsDouble Room, 1 King Bed, Lake View
  • Triple Room, 3 Single Beds, Lake View

    3.8/5 guest room rating

    Room amenities

    • 37 sq m
    • Lake view
    • Sleeps 3
    More detailsTriple Room, 3 Single Beds, Lake View

About this area

Toyako

Located in Toyako, WE Hotel Toya is on a lake. Lake Toya and Shikotsu-Toya National Park reflect the area's natural beauty and area attractions include Rusutsu Resort and Toyako Forest Museum.
Visit our Toyako travel guide
View in a map
Popular Location

What's nearby

  • Lake Toya - 4 min walk
  • Usuzanfunka Memorial Park - 11 min drive
  • Rusutsu Resort - 22 min drive
  • Fukidashi Park - 34 min drive
  • Mount Yotei - 36 min drive

Getting around

  • Toya Station - 24 min drive
  • Sapporo (CTS-New Chitose) - 86 min drive

About this property

WE Hotel Toya

3-star Lakefront hotel, walk to Lake Toya
A restaurant, 2 bars/lounges and a 24-hour front desk are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, multilingual staff, gift shops/newsstands and a vending machine are on-site. All 55 rooms boast private spa tubs and deep soaking bathtubs, plus complimentary wireless Internet access and LCD TVs with digital channels. Guests will also find pillowtop, fridges and premium bedding. Housekeeping is available once per stay.
WE Hotel Toya offers 55 forms of accommodation with private hot tubs and a safe. Pillowtop beds feature down comforters and premium bedding. 29-inch LCD televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided once per stay.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Free full breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 2 bars/lounges

Family friendly

  • Fridge

Conveniences

  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (once per stay)
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Chinese
  • English
  • Japanese

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Renovated entire property – July 2018

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Down comforter
  • Climate control (heating)
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Deep-soaking bathtub
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 29-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Phone
  • Private hot tub
  • Safe
  • Slippers

Policies

Check-in

Check-in between 3 PM and midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
Property registration number 北海道胆保生第438号指令

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

WE Hotel Toya Hotel
WE Hotel Toya Toyako
WE Hotel Toya Hotel Toyako

Frequently asked questions

Can I cancel my reservation for free at WE Hotel Toya and receive a full refund?
Yes, WE Hotel Toya offers free cancellation on select room rates, because flexibility matters! Please refer to WE Hotel Toya cancellation policy on our site for more details about any exclusions or requirements.
Is WE Hotel Toya pet-friendly?
No, pets are not allowed at this property.
How much is parking at WE Hotel Toya?
Self-parking is free at this property.
What time is check-in at WE Hotel Toya?
Check-in is from 3 PM to midnight. Late check-in is available during limited hours.
What time is check-out at WE Hotel Toya?
Checkout is at 10:00 AM.
Where is WE Hotel Toya located?
Situated on a lake, this hotel is within 1 mi (2 km) of Shikotsu-Toya National Park and Lake Toya. Toyako Forest Museum is 2.9 mi (4.7 km) away.
4.4
Excellent
69 reviews
5 - Excellent
40
4 - Good
18
3 - Okay
8
2 - Poor
2
1 - Terrible
1

4.7/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel. With a good view
Stayed 1 night in Mar 2020

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
The deco is great, given it was designed by a famous architect. Other than the deco, there is nothing. Location is terrible as you need the shuttle bus for going to the Toya Onsen Street and Toya Station. You also often have to wait for others who are always late. Food is a disaster. Breakfast is served with cold meat, old bread, overcooked rice and lack of variety. The exact same food repeats every morning. Dinner is so awful that it receives huge complaints on Google Maps reviews. Staff mostly are Chinese and fail to upkeep the services that the deco deserves. What a shame.
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel. Nice view . Great service and food
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

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