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The Windsor Hotel TOYA

Photo gallery for The Windsor Hotel TOYA

Featured image
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of The Windsor Hotel TOYA

The Windsor Hotel TOYA

5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido

Explore the area

  • Popular LocationToyako Onsen13 min drive
  • Popular LocationUsuzanfunka Memorial Park13 min drive
  • Popular LocationToyako Forest Museum13 min drive

Choose dates to view prices

About this area

Toyako

The Windsor Hotel TOYA is located in Toyako. Lake Toya and Shikotsu-Toya National Park reflect the area's natural beauty and area attractions include Rusutsu Resort and Toyako Forest Museum. Discover the area's water adventures with nearby rafting, or enjoy the great outdoors with mountain biking.

What's nearby

  • Lake Toya - 11 min drive
  • Toyako Onsen - 13 min drive
  • Usuzanfunka Memorial Park - 13 min drive
  • Toyako Forest Museum - 13 min drive
  • Zenko-ji Temple - 19 min drive

Getting around

  • Toya Station - 19 min drive
  • New Chitose Airport (CTS) - 88 min drive

Restaurants

  • Where to eat
  • Suyama – Restaurant offering Japanese cuisine. Serves lunch and dinner daily.
  • Gilligans Island – Restaurant offering French cuisine. Serves breakfast, lunch and dinner daily.
  • Tojisanka – Restaurant offering Japanese cuisine. Serves breakfast and dinner daily.
  • Out of Africa – Restaurant offering Japanese cuisine. Serves lunch and dinner daily.

About this property

The Windsor Hotel TOYA

Luxurious slopeside hotel with a full-service spa
Enjoy direct access to the slopes and an indoor pool at The Windsor Hotel TOYA during the winter, and return in the summer for a round at the hotel's golf course. All 368 rooms feature thoughtful touches such as pillow menus and bathrobes, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Fridges, room service and free newspapers are among the other amenities available to guests.
The Windsor Hotel TOYA offers 368 forms of air-conditioned accommodation with a safe and free newspapers. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Toyako hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts. An indoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body scrubs. The spa is equipped with hot springs/mineral springs and a spa tub. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Free train station pick-up shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily: JPY 3564 per person
  • 7 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 3 outdoor tennis courts
  • Bike rentals
  • Children's pool
  • Cross-country skiing
  • Fitness centre
  • Full-service spa
  • Horse riding/hire
  • Hot springs
  • Indoor pool
  • Segway hire/tours
  • Shopping
  • Sledging
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Conference space
  • A meeting room

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot springs/mineral springs
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Hot tub
  • Thalassotherapy

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6 AM - midnight
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 300 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: JPY 3564 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Hotel Windsor Toya
Toya Windsor
Toya Windsor Hotel
Windsor Hotel Toya
Windsor Toya
Windsor Toya Hotel
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel Toya Toyako-Cho
The Windsor Hotel TOYA Hotel
The Windsor Hotel TOYA Toyako
The Windsor Hotel TOYA Hotel Toyako

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 268 out of 481 reviews
5 - Excellent 56%
Rating 4 - Good. 151 out of 481 reviews
4 - Good 31%
Rating 3 - Okay. 30 out of 481 reviews
3 - Okay 6%
Rating 2 - Poor. 20 out of 481 reviews
2 - Poor 4%
Rating 1 - Terrible. 12 out of 481 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are perfect but the dinner buffer seems a bit too less variety of food but with extremely high price. In addition, it is disappointed that the outdoor public onsen place is alternative by gender day by day
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019