Terrace/patio

Reviews of Hilton Garden Inn San Francisco/Oakland Bay Bridge

3 out of 5
Hilton Garden Inn San Francisco/Oakland Bay Bridge
1800 Powell Street, Emeryville, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 620 out of 1100 reviews" "
Rating 8 - Good. 267 out of 1100 reviews" "
Rating 6 - Okay. 101 out of 1100 reviews" "
Rating 4 - Poor. 56 out of 1100 reviews" "
Rating 2 - Terrible. 56 out of 1100 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

TAO, Mountain View

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, front desk staff.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May,2024
Dear Michelle,From our team at Hilton Garden Inn San Francisco/Oakland Bay Bridge, we thank you for your review. Our friendly staff works hard to ensure all our guests feel welcome and will be thrilled you appreciated their kind assistance. It was truly a pleasure having you here. If your travels bring you back to the area, please come see us again.

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May,2024
Dear Kylie,Thank you for staying with us and for your review. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

10/10 Excellent

TAO, Mountain View

Liked: Cleanliness, property conditions & facilities
All excellent!
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr,2024
Dear TAO,Thank you for staying with us and for your feedback. We're glad you had a five-star experience, and we hope to welcome you back soon for another great stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr,2024
Dear Margaret,Thank you very much for the five-star review! It was an honor to have you join us at Hilton Garden Inn San Francisco/Oakland Bay Bridge, and we look forward to your next visit.

8/10 Good

Min, Santa Clarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

KT

Stayed 3 nights in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, amenities
All good
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr,2024
Dear Miguel,Thank you for staying with us and for leaving your feedback! We're glad you had a five-star experience. It would be our pleasure to welcome you back soon for another great stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 Good

su

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Gunwoo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Charmaine

Stayed 1 night in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Cute place to stay
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr,2024
Dear Andrea,Thank you for taking the time to leave a review. We here at Hilton Garden Inn San Francisco/Oakland Bay Bridge are pleased that you were able to enjoy our amenities and comfortable accommodations. We would love to see you again on a future stay.

8/10 Good

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to San Francisco and a traveler can avoid the challenge of city traffic. The property is isolated somewhat and the staff was pleasant and helpful.
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr,2024
Dear Jerry,From our prime location to our friendly team members, we are so happy to know that you enjoyed everything about your time with us overall! Thank you so much for the high rating and we hope to see you again soon.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Best hotel. You can walk by the sea.
Stayed 4 nights in Mar 2024
Response from General Manager on 7 Apr,2024
Dear Michael,Thank you so much for the five stars. We're so pleased to hear you enjoyed our beautiful ocean-view property and were able to take advantage of our strategic location, just minutes from downtown San Fransisco. We hope you will stay with us again soon.

8/10 Good

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr,2024
Dear Dwayne,Thank you for staying with us during your time in San Francisco and for leaving a review! We're delighted you had an enjoyable experience, and we hope you return to Hilton Garden Inn San Francisco/Oakland Bay Bridge soon.

6/10 Okay

Corina

Stayed 1 night in Mar 2024

8/10 Good

BURCU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, needs improvement in hotel coffee, food, dining options
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr,2024
Dear Burcu,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge and for sharing your kind review. We are glad you enjoyed your stay and appreciate your feedback. Your positive and constructive comments will be reviewed as we continue improving the amenities for our great guests. It would be an honor to welcome you back again someday.

10/10 Excellent

Marci, Highland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing gentleman help us at check-in. He was helpful and Informative and so very kind.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar,2024
Dear Marci,Thank you so much for choosing to stay with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our friendly team was able to uphold this standard. It was an absolute pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

SHAWKI, Canton

Business traveller
Liked: Cleanliness, amenities
Good place
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Dear Shawki,Thank you for your review and for staying with us during your time in San Francisco! We're delighted you had an enjoyable experience, and we hope you return soon.

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Response from General Manager on 27 Mar,2024
Dear Jennifer,We sincerely appreciate your positive feedback and are thrilled you had an amazing experience. Our team can't wait to welcome you back to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another wonderful stay!

10/10 Excellent

Donna, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night here during a staycation. I really enjoyed and was blown away by how the room had the bed facing the window with the bay view. I could sit and work while watching the view. Normally the window view would be parallel to the bed. The room also came with a microwave which I appreciated after bringing back food to warm up for breakfast. Lobby also had free coffee and a breakfast buffet that you can purchase. I was able to see far away view of SF. In the morning I went for a quiet and peaceful walk along the waterfront and noticed there's a Emeryville shuttle that takes you around. Lobby had a small shop for snacks and the staff was nice. Overall, I enjoyed my stay and would definitely stay at another Hilton again.
Stayed 1 night in Mar 2024
Response from ashley on 25 Mar,2024
Ms. Donna We are you honor to hear that you enjoyed you stay with us please make sure when you are in the area to come back and stay with us again.

10/10 Excellent

Debbie

There were homeless people as we pulled into the parking lot.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar,2024
Dear Debbie,Thank you for taking a moment to leave us a review. Based on your 5-star rating, we understand that you enjoyed your stay. We appreciate you choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Hana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The woman who checked us in was so friendly and made it easy for us to check in. The rooms are very clean and comfortable. We loved the availability for snacks and the variety. The restaurant and staff in there were great! My husband and I already referred others, and we will soon be back.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Hana,Providing our guests with a comfortable and enjoyable stay is what we strive for at Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team takes pride in their service to our guests and we are delighted to hear that the staff, rooms, and food accommodations were a hit. We appreciate your kind review and are thankful for future referrals. We can't wait to see you again.

10/10 Excellent

Klutvert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Rick

Business traveller
Liked: Cleanliness, staff & service
Place was good. Expedia cancelled my reservation without notification. I had to rebook and lost my bay side. That left me stuck with freeway noise both nights and minimal sleep. Not happy at all with Expedia now.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Rick,Thank you for being our guest. We're sorry you had a challenge with your reservation and that outside noise disrupted your night. Please know our team will do its best to honor requests, and it's unfortunate we were unable to accommodate your desire for a different room location. As you booked through a third-party site, Expedia is best able to address your questions regarding your reservation. We hope you will consider returning for an even better stay next time you're in town.

6/10 Okay

Eniketi

Liked: Staff & service
Disliked: Amenities
Loved the view
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar,2024
Dear Eniketi,We're fortunate to have such a scenic location and are delighted you enjoyed our stunning views! Based on your rating, however, it seems we could have served you better. If this is true, please let us know how, as we are committed to your satisfaction. Thank you, and we wish you well.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a very strong potpourri like odor in the room.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar,2024
Dear Sara,Thank you for being our guest and sharing your feedback. We are always working to ensure our accommodations are in great condition and apologize if there was an odor in the room. Please know our team is always available to help resolve any issues that may arise. We hope that otherwise, you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to give a shout out to the front desk. I had noisy neighbors on both sides of me. I made one call and was moved right away. Making my visit easy breezy as always thanks hilton
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar,2024
Dear Shawna,Thank you for leaving a review of your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge. It was wonderful to hear that our front desk team has been demonstrating the Hilton values that our guests expect and enjoy. Although the noise from other guests was disruptive, we are happy that our team was able to resolve this so quickly for you! We are looking forward to welcoming you back on your next trip to the Bay area. As a reminder, we offer versatile event rooms that can host anything from meetings to birthday parties. Keep us in mind when planning your next big event!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. Really appreciate that after a rough travel day.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar,2024
Dear Diana,Hearing that our team made a positive difference after your rough travel day means a lot to us. We always aim to provide a welcoming and supportive environment for our guests. Thank you for acknowledging their friendliness, and we hope to have the opportunity to serve you again soon at Hilton Garden Inn San Francisco/Oakland Bay Bridge.

8/10 Good

Ariel

Liked: Cleanliness, staff & service
The property is a little outdated but the rooms were clean and had nice decor.
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar,2024
Dear Ariel,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you found your room to be clean and thoughtfully decorated. At Hilton Garden Inn San Francisco/Oakland Bay Bridge, we continually work to improve our aesthetics and provide our guests with a modern experience. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back in the future for another stay.

6/10 Okay

Audrey, Glenwood springs

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Jesse

Stayed 3 nights in Feb 2024

10/10 Excellent

KE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, safe, staff saves your lost item
Stayed 3 nights in Feb 2024
Response from General Manager on 26 Feb,2024
We truly appreciate your feedback! It's fantastic to hear that you enjoyed our excellent service and felt safe during your stay. Our team is always ready to go the extra mile, whether it's providing excellent service or helping retrieve lost items. We're delighted to have been of assistance and eagerly anticipate your next visit to Hilton Garden Inn San Francisco/Oakland Bay Bridge for another exceptional experience!

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Jie,We appreciate your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! Our team is glad your visit was pleasant. Thank you for choosing to stay with us, and we hope you'll return.

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always a good and easy experience when I stay here
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb,2024
Dear Alicia,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at Hilton Garden Inn San Francisco/Oakland Bay Bridge once again! Thank you for your glowing review and perfect rating, and we look forward to your next visit.

10/10 Excellent

Shanique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property was extremely polite and very welcoming! I appreciate the hospitality!!
Stayed 3 nights in Feb 2024
Response from General Manager on 23 Feb,2024
Dear Shanique,Thank you for this lovely review of Hilton Garden Inn San Francisco/Oakland Bay Bridge. Our team works hard to provide our guests with top-notch service, so they'll all be thrilled to receive your compliments. We hope to see you again soon!

8/10 Good

Miriam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I came in to see if I could check in early and the room wasn’t ready. I then returned at the actual time and it still wasn’t ready. I got placed on another floor a new room. Yet, the original room I was assigned to wasn’t ready.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb,2024
Dear Miriam,Thank you for choosing Hilton Garden Inn San Francisco/Oakland Bay Bridge to host your recent stay. We're very sorry for any issues you encountered when you first checked in with your original room not being ready and for any inconvenience this may have caused; we will certainly address your comments internally to ascertain what may have occurred in this situation so improvements can be made going forward. We're grateful for your review, and we hope to welcome you back the next time you're in the area.

8/10 Good

Ileana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. However, they did not ser icecthe room.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb,2024
Dear Ileana,Thank you for your positive rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're happy you enjoyed our convenient location. Housekeeping service is also available upon request. Your input is valued, and we hope you'll return.

10/10 Excellent

Andre

Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All good.
Stayed 4 nights in Feb 2024
Response from General Manager on 20 Feb,2024
Dear Jorge,It's wonderful to receive your excellent rating of Hilton Garden Inn San Francisco/Oakland Bay Bridge! We're proud to have made your visit pleasant in every way. Thank you for choosing to stay with us, and we hope you'll return.

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Qijun

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The TV remote was sticky, room service number was not working.
Stayed 4 nights in Feb 2024
Response from General Manager on 15 Feb,2024
It was a pleasure having you stay with us recently; however, we're very sorry to learn of your disappointment with your experience. Please rest assured that we take all your comments seriously and will be discussing them with the rest of our team. Input like yours is important, as it helps us ensure we're doing the best possible job for our valued guests. Thank you for taking the time to leave a review, and we hope you return soon for a seamless visit.