On the beach, white sand
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Reviews of Sandals Dunns River - Couples Only - All-inclusive

4 out of 5
Sandals Dunns River - Couples Only - All-inclusive
River Falls, Ocho Rios, Saint Ann

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from sara on 8 May,2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Kelly, Lansing

Stayed 5 nights in Mar 2024
Response from HP on 21 Apr,2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would not return.
Stayed 4 nights in Jan 2024
Response from HP on 5 Feb,2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top tier. The staff was friendly.
Stayed 4 nights in Nov 2023
Response from Sara on 17 Nov,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Sharmalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is the best
Stayed 3 nights in Oct 2023
Response from HP on 26 Oct,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Elson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and the variety was a plus
Stayed 3 nights in Oct 2023
Response from HP on 9 Oct,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Curtis L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very tentative (Kahlid) she was very helpful during our stay
Stayed 4 nights in Sep 2023
Response from HP on 27 Sept,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 2 part review 1st is how i felt about the property: If you love loud noise then the pool view is for you. I prefer quiet so i requested a change. I was given the mountain and gaden view on a higher level. That was perfect as the music in the lobby plays for hours and can be heard loudly inroom on lower levels. There are quite a few restaurants which were ok at best. The beach area is very small and lots of small stones in the beach. The pools are beautiful and the landscaping deserves a few awards. 2nd half is for the staff I had some trying times getting acclamated on my first night and the staff went above and beyond to assist with getting us adjusted. My most notable experience was the upper managements professionalism including Lenox ( mgt/dr guess services) and Rasheed ( mgt food n beverages) who both went above and beyond to make sure that our requirements were met on every level. They have a fun nightlife and overall the staff who i encountered were lovely.
Stayed 4 nights in Aug 2023
Response from HP on 30 Aug,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Nicky

Stayed 3 nights in Aug 2023
Response from Sara on 25 Aug,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Erica

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
If you are a COUPLE looking for a relaxing get away, please save your money and go elsewhere. First off, way over crowded. They didn't have enough chairs/umbrellas for guests, people were waking up at the crack of dawn to claim a chair by the beach/pool then going back to sleep or leaving for hours! This resort had girls trips and adult families way more than couples. It was not a romantic or relaxing atmosphere at all. They seat you on top of each other in all of the restaurants to accommodate the over abundance of people. Loud club party music starts blasting at 11am until the middle of the night. Most staff was unwelcoming and we didn't get a part of our food orders many times. The restaurants were so slow and you had to wait 45 mins just to get your food which was unimpressive. The buffet was absolutely awful. It was the same every morning and as soon as you walk in your hit with the smell of rotting food. They leave raw meat, condiments like sour cream and mayo out in the 90/100 degree heat for hours. We got sick after most meals. Room service goes up and down the hall and other employees with loud carts the entire night where it jolts you out of a sleep its so loud. On top of it the staff is speaking just as loud in the hallways all night on their walkie talkies.Our room had no wifi at all. This was our first trip to Sandals, so disappointed and will not be returning.
Stayed 9 nights in Aug 2023
Response from HP on 16 Aug,2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

8/10 Good

Sonja

Stayed 4 nights in Jul 2023
Response from Sara on 21 Aug,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Meredith Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was great. Recommend it to all couples.
Stayed 3 nights in Jul 2023
Response from HP on 7 Aug,2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

KENNISHA

Liked: Cleanliness
Disliked: Staff & service
We returned on Sunday from Jamaica and on our 7 days there we split our stay between two hotels- Breathless Montego Bay Resort & Spa and Sandals Dunn's River Fans Official. I’ll start with the positives: 1. the architecture was immaculate. We stayed in the Ocean View Mammee Bay room and we loved it. 2. The food at the restaurants (except the buffet) were superb quality and the drinks were even better. Now the negatives: TERRIBLE Customer service!!! The first happened at check in when the guy in the club room was looking up our reservation under my husband’s name even though I told him THREE times it was under mines (maybe in disbelief that I could book this resort). The second happened at the Sushi restaurant where we sat for 15mins without having any drinks or our order taken and the manager had to come over to help us( it was NOT) busy inside. We finally had a waitress who took our order and delivered it but when we ordered Saki she never returned. She didn’t even come back to ask how our meal was or if we wanted anything else. She just ghosted us. Third, the very next day at the buffet I asked the young lady making the smoothie what kind of smoothies were being served and her reply which sounded annoyed was “fruit”. We opted to go to Edessa for the remainder of our stay to avoid her terrible service. The elevator in our building kept going down and we were on the 5th floor and had to walk up and down FIVE flights of stairs everyday.
Stayed 3 nights in Jun 2023
Response from HP on 26 Jun,2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing only thing that needs improvement is the time wait for the for more then 20 min to get a dessert
Stayed 4 nights in Jun 2023
Response from HP on 14 Jun,2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards