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Reviews of Rycom Crystal Hotel

2.5 out of 5
Rycom Crystal Hotel
2-19-11 Yogi, Okinawa, Okinawa

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 378 reviews" "
Rating 8 - Good. 141 out of 378 reviews" "
Rating 6 - Okay. 50 out of 378 reviews" "
Rating 4 - Poor. 14 out of 378 reviews" "
Rating 2 - Terrible. 5 out of 378 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
If you plan to go here i would recommend to rent a car and not take the public transportation. it's a lot easier to get around. My overall stay was great and it ever comes with it's very own sauna in the bathroom.
Stayed 4 nights in Apr 2024

4/10 Poor

Trenton

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was amazing. The bathroom had mold in it and the room has roaches. Very close to the mall though. The beds weren’t the most comfy.
Stayed 9 nights in Nov 2023

8/10 Good

Kit Yee Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, staff friendly
Stayed 1 night in May 2023

10/10 Excellent

Yukiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room for 4 adults cleaned as well.
Stayed 1 night in Apr 2023

10/10 Excellent

YI CHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
nice ,clean and wide, good room service, provide nice and big bathroom with bath and bath powder. not easy to find the location but room is awesome. parking place is a bit dark.
Stayed 1 night in Jan 2023

2/10 Terrible

Haruo

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Great location, large, clean room and good service.
Stayed 2 nights in Jan 2022
Response from ライカムクリスタルホテル on 2 Mar,2022
この度はライカムクリスタルホテルをご利用頂きまして誠にありがとうございます。 お客様から最高の評価を頂きまして大変光栄でございます。 またのご利用心よりお待ちしております。

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, with a good location for my needs.
Stayed 7 nights in Aug 2021
Response from Rycom Crystal Hotel on 22 Sept,2021
Thank you very much for visiting our hotel. We are truly honored to receive the highest rating from you. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent except the smoke smell bad inside the room I ask for non smoking room
Stayed 1 night in May 2021
Response from Rycom Crystal Hotel on 7 Jul,2021
Thank you for using this time. We are very honored to receive the highest evaluation from our customers. All the staff will devote themselves to aiming for a better hotel in the future. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 1 night in May 2021
Response from Rycom Crystal Hote on 7 Jul,2021
Thank you for using this time. We are very honored to receive the highest evaluation from our customers. All the staff will devote themselves to aiming for a better hotel in the future. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s good clean and big room I just hope they fix the middle of the two single bed it’s hurt in my back and fix the jacuzzi so we can enjoy much but everything is good
Stayed 1 night in Feb 2021

8/10 Good

Patrick

Travelled with family
Liked: Staff & service
Disliked: Amenities
Excellent location. Room is aged and have funny smell. No closet no hanger.
Stayed 6 nights in Feb 2020
Response from Front staff on 18 Feb,2020
Thank you very much for visiting our hotel. Thank you very much for your valuable feedback despite the inconvenience. I will do my best to install it. We look forward to your next visit

8/10 Good

Chung Yat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery
Stayed 3 nights in Feb 2020
Response from Front staff on 18 Feb,2020
Thank you very much for visiting our hotel. We look forward to your coming again.

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room is large and comfortable. The facilities are in a place a bit old but cleanness. If you are not driving by yourself, every time you go outside, you must call a taxi.
Stayed 4 nights in Dec 2019
Response from Front staff on 5 Jan,2020
Thank you for staying this time. In terms of transportation, I'm sorry for the inconvenience. We strive to improve as soon as possible.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is good, breakfast is really bad tho. Driving there is a bit tricky, it's difficult to find the way to the hotel especially at night time, GPS is a bit confusing in terms of leading the direction to the hotel.
Stayed 5 nights in Dec 2019
Response from Front staff on 26 Dec,2019
Thank you for visiting our hotel the other day. Although breakfast should be fun, I was sorry to not meet my expectations. A little better. Also, thank you for your valuable opinions.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
• Extremely courteous front desk and kitchen staff. • The drive from the expressway is difficult to navigate and maneouvre in the dark and is a steep curve. Parking was either in strange little cubicles that look difficult to open doors. Best to park in the uncovered places. • Fair selection of food at breakfast buffet- bread, cereal, salad, rice and some dishes. Water dispensers for hot and cold water provided. Kettle, minifridge and microwave are provided in the room. • Located near a large Aeon mall with many food options, shopping and supermarket
Stayed 4 nights in Dec 2019
Response from Front staff on 8 Dec,2019
Thank you very much for visiting our hotel. We will do our best to improve the matter you pointed out. We would also like to thank all employees for providing detailed information on the hotel. If you have a chance, please come again.

8/10 Good

JW

Travelled with family and small children
Liked: Staff & service, amenities
Very good value for the money, but my room got Ants the first night, it was taken care of the next day and I didn’t see ants again. Very big room and close to Aeon.
Stayed 3 nights in Sep 2019
Response from Rycom Crystal Hotel on 14 Oct,2019
Thank you very much for visiting our hotel. There was an ant in the room. I'm sorry. We look forward to seeing you again.

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good one
This is a good one if 1. family trip with kids 2. drive a vehicle 3. plan to visit the zoo on next day 4. just a stopover to spend the night Spacious room with two double beds accommodated 3 adults and 1 kid. Price is very reasonable while breakfast inclusive. Will surely pick this hotel again.
Stayed 1 night in Sep 2019
Response from Rycom Crystal Hotel on 29 Sept,2019
Thank you very much for visiting our hotel. I am very happy that you had a good time at my hotel. We look forward to seeing you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The WiFi needs serious fixing, do not come here and expect to watch movies or get work done via their WiFi. Our shower did not drain, when asked for room service I came back several hours later to the room still a mess so I didn’t bother asking again. Overall, there’s a lot of hotels on the island, do your research!
Stayed 17 nights in Jul 2019
Response from ライカムクリスタルホテル　　ﾌﾛﾝﾄ on 16 Aug,2019
Thank you very much for staying at Rycom Crystal Hotel. However, we are very sorry for the inconvenience caused by malfunctions in equipment. We would like to make every effort to create a hotel that will satisfy all of you immediately and satisfy your needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Rycom Crystal Hotel on 25 Apr,2019
Thank you for your stay. Thank you for your high rating. If you plan to travel on a different occasion, please use Rycom Crystal Hotel again. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Rycom Crystal Hotel on 25 Apr,2019
Thank you for your stay. Thank you for your high rating. If you plan to travel on a different occasion, please use Rycom Crystal Hotel again. Thank you very much.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
In general, the property was clean and quiet. The staff was always friendly. We left at odd times of the day and they always responded to our requests for a "full cleaning" or "just towels". The amenities were good - water, toiletries, coffee, tea. The room had a sauna and whirlpool tub that we didn't use. The shower room was huge - Japanese style, but completely useable. We stayed 14 nights and would stay there again on a future trip. There are two negatives that did impact our stay some. First, the hotel is very difficult to find. Once you know how to do it, you can get to the hotel easy enough, but one wrong turn and you'll be lost. It took our friends 30 extra minutes of back-tracking to find the hotel. GPS exits the hotel using an impossible to reach route, so you're on your own. The second negative is that there is no phone service to anywhere outside of the hotel. You can't call to order a pizza or sushi or friends or family or anywhere on the island. Long distance calls are a complete non-starter. The nearest pay phone is 1.4 Km away, so be prepared and have your own cell phone.
Stayed 13 nights in Mar 2019
Response from Rycom Crystal Hotel on 8 Apr,2019
Thank you for staying. Thank you for loving the room. Customers are pleased and all the staff are pleased. I'm really sorry for the difficulty in getting to the hotel. We will improve it so that customers can come smoothly. We will also make every effort to make our customers come. We look forward to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness
The hardest thing is to drive to the hotel. Have serious problems to reach the hotel with the help of mapcode or google map. The room needs some updates
Stayed 7 nights in Mar 2019
Response from Rycom Crystal Hotel on 8 Apr,2019
Thank you for staying. I'm really sorry for the difficulty in getting to the hotel. We will improve it so that customers come to the hotel smoothly. We look forward to your next visit.

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Rycom Crystal Hotel on 3 May,2019
ご宿泊頂きましてありがとうございます。 ホテルの評価もして頂き、誠にありがとうございます。 従業員一同お客様に気持ち良くお過ごしいただけるよう、おもてなしの心で努めてまいります。 次回のご利用もお待ちしております。

6/10 Okay

peter

Liked: Cleanliness, property conditions & facilities, room comfort
Rycom Crystal Hotel.
Nice hotel, very good location near shopping mall, very quiet location. Will stay there again.
Stayed 2 nights in Jan 2019
Response from ライカムクリスタルホテル on 19 Feb,2019
Thank you for your stay. Thank you for praising the hotel.

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean nice place.
Stayed 1 night in Dec 2018
Response from Rycom Crystal Hotel on 21 Jan,2019
Thank you for your stay. Thank you for rating the hotel. When you come to Okinawa, please use Rycom Crystal Hotel by all means.

8/10 Good

Verified traveller

The room is big and excellent for self-drive tour. Location is just in the middle of Okinawa and near the Aeon Mall.
Stayed 3 nights in Nov 2018
Response from Rycom Crystal Hotel on 17 Dec,2018
Thank you for using our hotel this time. Also, thank you for rating during busy. Did you enjoy your stay comfortably during your stay? There is the largest ion in the country in the vicinity of the hotel. It is also suitable for sightseeing. I would be pleased if you could use our hotel next time visiting Okinawa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice parking and big bed
The location is a bit tricky, but the parking is undercovered and isolated which is very nice. It's a love hotel and it's under renovation. If you sleep till late please reconsider.
Stayed 1 night in Sep 2018
Response from Rycom Crystal Hotel on 5 Nov,2018
Thank you for your stay. Also, I would be pleased if you could use our hotel when visiting Okinawa.

8/10 Good

Landon

Liked: Cleanliness, property conditions & facilities, room comfort
Good and affordable hotel
The location is little bit confusing, the hotel was under the renovation and no restaurants in walking distance but it was clean, spacious and affordable hotel.
Stayed 1 night in Aug 2018
Response from Rycom Crystal Hotel on 24 Sept,2018
Thank you for your stay. Are you satisfied with your stay at the hotel? If you are satisfied, all employees are pleased. I appreciate that the review was highly appreciated. The hotel road was difficult to understand and inconvenient. I'm sorry. The hotel is currently undergoing refurbishment, but the restaurant is scheduled to open, so please use the new hotel if you have a chance.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
N/A
They have construction during my stay, and the smell not very good ...
Stayed 1 night in Aug 2018
Response from Rycom Crystal Hotel on 19 Sept,2018
Thank you for your stay. We apologize for the inconvenience caused by renovation during your stay. If you have the next trip or opportunity, please use the new Rycom Crystal Hotel.

10/10 Excellent

vivian, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's very difficult to find the location while you're driving at night. You need to drive up a small and dark road in the middle of highway. But the room is newly remodeled and very big n clean. The view is good too.
Stayed 1 night in Jul 2018
Response from N.Seki on 31 Jul,2018
Thank you very much for coming to our hotel. I am sorry that the route is difficult to understand. We will find something to solve. I am very happy you were glad in the room. We are waiting for you to see you again. Have a good day.

10/10 Excellent

Motoki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかったです。
Stayed 1 night in Apr 2024

10/10 Excellent

Yuna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
とても快適に過ごせました！
Stayed 1 night in Apr 2024

10/10 Excellent

YOKO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3世代　６人での旅行でしたが　お部屋も　ベッドも　お風呂も広く　とてもくつろげました。 2日目に　予期せぬ地震に見舞われましたが　高台のホテル　さらに高台の動物園は車で5分の立地で　避難所及び開園していた為　孫達を遊ばせながら　津波警報解除を待つことができました。
Stayed 2 nights in Apr 2024

6/10 Okay

HITOMI

Liked: Staff & service
Stayed 5 nights in Apr 2024

8/10 Good

かりな

Liked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

eiko

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
静か、夜はよく眠れる。ラブホを思い出す外観で建物は新しくないので綺麗な部屋を想像して泊らない方がいいかな。 ベッドや部屋、風呂は広いので子連れにはいい。 わかりにくい場所にあり車は必須。 車で5分くらいのところにイオン沖縄ライカムがあるので便利。 アメリカンビレッジまでは20分ほどかかる 総合的には住めば都といった感じでした。
Stayed 3 nights in Mar 2024

10/10 Excellent

naruyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広くゆっくりできました。
Stayed 3 nights in Mar 2024
Response from フロントスタッフ on 26 Mar,2024
当ホテルをご利用いただきありがとうございました。ご満足いただけたご様子で嬉しく思います。これからもご満足いただけるよう日々邁進してまいります。またのご利用を心よりお待ちしております。

10/10 Excellent

かの

Stayed 2 nights in Mar 2024

6/10 Okay

fuka

すごく広かったです。スタッフさんも優しかった✨
Stayed 2 nights in Mar 2024
Response from フロントスタッフ on 15 Mar,2024
この度はライカムクリスタルホテルにご宿泊いただき誠にありがとうございました。ご滞在中は当施設の設備等にご満足いただけたご様子で安心いたしました。今後ともぜひライカムクリスタルホテルをご利用いただけますようよろしくお願い申し上げます。ご多忙ななかご投稿いただき誠にありがとうございました。

10/10 Excellent

Fuyuko

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from フロントスタッフ on 15 Mar,2024
この度はライカムクリスタルホテルへのご宿泊、レビュー評価をしていただき誠にありがとうございました。またのご利用を心よりお待ちしております。

8/10 Good

MATSUMOTO

Liked: Cleanliness, staff & service, property conditions & facilities
思ってたより使いやすかった。設備やアメニティーがしっかりしていてよかった。近くに大型店舗もあり便利。 ただ一つ言うとしたら、アメニティーの補充に統一性がなかった。
Stayed 4 nights in Jan 2024
Response from フロントスタッフ on 15 Mar,2024
この度はライカムクリスタルホテルにご宿泊いただき誠にありがとうございます。ご滞在中は当施設の設備等にご満足いただけたご様子で安心いたしました。アメニティのセットにつきまして、ご希望に沿うことが出来ずご不便をお掛けし誠に申し訳ございません。当ホテルのアメニティのセットは少々変わっております故、足りないと感じるものがございましたらお気軽にフロントスタッフまでお申し付けくださいませ。ご多忙ななかご投稿いただき誠にありがとうございました。

8/10 Good

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Jan 2024
Response from フロントスタッフ on 15 Mar,2024
この度はライカムクリスタルホテルにご宿泊いただきありがとうございました。ご滞在中は当施設にご満足いただけたご様子で安心いたしました。これからもお客様にご満足いただける宿泊施設を7目指して参りますので、またの機会がございましたらぜひ当施設にご宿泊いただきますようよろしくお願い申し上げます。ご多忙ななかご投稿いただき誠にありがとうございました。

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Satoshi

Travelled with family
Liked: Staff & service
ホテルに行くまでの道が非常にわかりにくい。 また、書き込みにもありましたが、ラ○ホテルを改装した作りで、駐車場が非常に狭い。 部屋の清掃もイマイチな感じでした。 ベッドはシングルサイズが4ツ並んだ仕様でした。 ただ、すぐ近くにイオン系列のショッピングモールがあるので、買い物には便利です。
Stayed 3 nights in Dec 2023

8/10 Good

たつや

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Natsumi

Travelled with partner
Stayed 3 nights in Dec 2023

8/10 Good

Masayo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
大人4人で利用しましたが、十分な広さがありました。コスパがいいです。
Stayed 3 nights in Nov 2023
Response from フロントスタッフ on 15 Mar,2024
この度はライカムクリスタルホテルにご宿泊いただき誠にありがとうございました。ご滞在中は当施設の設備等にご満足いただけたご様子で安心いたしました。今後とも、ライカムクリスタルホテルをご愛顧賜りますようよろしくお願い申し上げます。ご多忙ななかご投稿いただき誠にありがとうございました。