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3 outdoor pools, pool cabanas (surcharge), pool umbrellas
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Guest reviews

4.5 out of 5 Wonderful
999 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Explore the area

Popular LocationUniversal Studios Florida10 min walk
Popular LocationThe Wizarding World of Harry Potter™16 min walk
Popular LocationUniversal’s Islands of Adventure2 min drive
AirportOrlando, FL (MCO-Orlando Intl.)19 min drive

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  • Club Room, 2 Queen Beds, Non Smoking (Portofino Club)

    4.8/5 guest room rating

    Room amenities

    • 46 sq m
    • Sleeps 5
    More detailsClub Room, 2 Queen Beds, Non Smoking (Portofino Club)
  • Deluxe Room, 2 Queen Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • 46 sq m
    • Sleeps 5
    More detailsDeluxe Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, Garden View

    4.7/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 5
    More detailsRoom, 2 Queen Beds, Non Smoking, Garden View
  • Room, 2 Queen Beds, Non Smoking, Bay View

    4.7/5 guest room rating

    Room amenities

    • 42 sq m
    • Water view
    • Sleeps 5
    More detailsRoom, 2 Queen Beds, Non Smoking, Bay View
  • Suite, Non Smoking (Despicable Me Kids Suite)

    4.7/5 guest room rating

    Room amenities

    • 60 sq m
    • Sleeps 5
    More detailsSuite, Non Smoking (Despicable Me Kids Suite)
  • Room, 1 King Bed, Non Smoking, Garden View

    4.6/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsRoom, 1 King Bed, Non Smoking, Garden View
  • Room, 1 King Bed, Non Smoking, Bay View

    4.6/5 guest room rating

    Room amenities

    • 42 sq m
    • Water view
    • Sleeps 3
    More detailsRoom, 1 King Bed, Non Smoking, Bay View
  • Deluxe Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 46 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Non Smoking

About this area

Orlando

Located in Orlando, Universal's Loews Portofino Bay Hotel is near theme parks. Mall at Millenia and Florida Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Universal CityWalk and Universal Studios Florida. Travelling with kids? Don't miss Universal’s Islands of Adventure and Universal’s Volcano Bay. Spend some time exploring the area's activities, including golfing and outlet shopping.
Visit our Orlando travel guide
View in a map
Popular Location

What's nearby

  • Universal Studios Florida - 10 min walk
  • The Wizarding World of Harry Potter™ - 16 min walk
  • Universal’s Islands of Adventure - 2 min drive
  • Orlando International Premium Outlets - 6 min drive
  • Holy Land Experience - 8 min drive

Getting around

  • Orlando Station - 11 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.) - 19 min drive

Restaurants

  • Where to eat
  • Bice Ristorante – Al fresco dining fine-dining restaurant offering Italian cuisine. Serves dinner daily. Reservations required.
  • Mama Dellas Ristorante℠ – Restaurant offering Italian cuisine. Serves dinner daily. Reservations required. Kids' menu available.
  • Trattoria del Porto™ – Al fresco dining restaurant offering Italian cuisine. Serves breakfast and dinner daily. Kids' menu available.
  • Bar American – Serves light fare daily.

About this property

Universal's Loews Portofino Bay Hotel

Family-friendly Orlando resort in Southwest Orlando, walk to Universal Studios Florida
4 restaurants, 3 outdoor pools and 2 bars/lounges are available at this resort. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness centre, a poolside bar and a coffee shop/café are on-site. All 750 rooms offer free WiFi, iPod docks and flat-screen TVs with cable channels. 24-hour room service, coffee/tea makers and free newspapers are among the other amenities available to guests.
Universal's Loews Portofino Bay Hotel offers 750 forms of accommodation with iPod docking stations and a safe. 42-inch Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 the outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking: USD 28 per night
  • Free theme park shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 5-40 for adults and USD 5-20 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Arcade/games room
  • Art gallery
  • Designer shops
  • Fitness centre
  • Sauna
  • Shopping
  • Spa services

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Children's club (surcharge)
  • Dry cleaning service
  • Free cots/infant beds
  • Free theme park shuttle
  • Laundry facilities
  • Microwave (on request)
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Italian
  • Spanish

Business services

  • Business centre
  • Conference centre (42000 square feet of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

See similar properties

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Please refer to the Universal Orlando app for additional safety guidelines and hours of operation. In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at Universalorlando.com/safetyinfo. Visitors from New York, New Jersey, Connecticut, Louisiana and international markets should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting our destination.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per accommodation, per stay
2 per room
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are available for USD 35 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 5 and USD 40 for adults, and USD 5 and USD 20 for children (approximately)
  • Covered self-parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Hotel
Universal's Loews Portofino Bay Orlando
Universal's Loews Portofino
Universal's Loews Portofino Bay Hotel Resort
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Hotel Resort Orlando

Frequently asked questions

Can I cancel my reservation for free at Universal's Loews Portofino Bay Hotel and receive a full refund?
Yes, Universal's Loews Portofino Bay Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Universal's Loews Portofino Bay Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Universal's Loews Portofino Bay Hotel have a pool?
Yes, this property has 3 outdoor pools.
Is Universal's Loews Portofino Bay Hotel pet-friendly?
Yes, Universal's Loews Portofino Bay Hotel allows pets (limit 2 per room). There's a fee of USD 100 per accommodation, per stay.
How much is parking at Universal's Loews Portofino Bay Hotel?
Self-parking is available for USD 28 per night.
What time is check-in at Universal's Loews Portofino Bay Hotel?
Check-in begins at 4:00 PM.
What time is check-out at Universal's Loews Portofino Bay Hotel?
Checkout is at 11 AM.
Where is Universal's Loews Portofino Bay Hotel located?
Located in Southwest Orlando, this family-friendly Orlando resort is within a 15-minute walk of Universal Studios Florida and Universal CityWalk. Universal’s Islands of Adventure and Universal’s Volcano Bay are also within 2 mi (3 km).
4.5
Wonderful
5 - Excellent
667
4 - Good
220
3 - Okay
69
2 - Poor
27
1 - Terrible
16

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed feeling. Felt as if you were in Portofino. Great restaurants.
Stayed 6 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and beds. Friendly and helpful staff. Beautiful grounds. Easy and scenic access to the parks by water taxis, which run every 10 minutes, or by foot along the riverside walkway. Several restaurants serve variety of delicious foods, mostly Italian-inspired, though rather expensive. Three pools with lots of lounge chairs. European flare throughout. Immaculately clean.
Stayed 4 nights in Feb 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Amenities
The location of this property was awesome. The water taxi was great and brought you right to the city walk. We walked twice and walking to the park was doable. They are in the process of updating the hotel so I would request an updated room. Our room was dated and did not have a fresh vibe. One day we did not receive maid service. The maid came to our room at 5:00. We were back from the park getting ready for the evening. We had club level. The food offered was average and breakfast was okay. The pool was very busy and it was February. Fast passes offered were a great perk.
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing job!
Stayed 3 nights in Jan 2020