Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Universal's Loews Sapphire Falls Resort

4 out of 5
Universal's Loews Sapphire Falls Resort
6601 Adventure Way, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 938 out of 1311 reviews" "
Rating 8 - Good. 228 out of 1311 reviews" "
Rating 6 - Okay. 68 out of 1311 reviews" "
Rating 4 - Poor. 43 out of 1311 reviews" "
Rating 2 - Terrible. 34 out of 1311 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and bright. All the amenities were well kept and easily accessible. Pool was great! Towels and chairs were aplenty. They checked in by text messages throughout the stay to make sure we had everything we needed. Room was always up kept by daily cleaning. Room was cozy, two queen beds, a chair and desk. Not a spacious room but enough for us 4, two adults and 2 tween kids. Some may want more space. We were barely there anyway. Price was good for the space and the amenities. Dining options were good and met our needs. Surprisingly food at the hotel was some of the best we had while visiting Universal. Property was part of the Universal hotels, so transportation was easy and a great way to travel to park by boat. Loved this location. Would recommend going there to anyone who asks.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, will be back soon, regards
Stayed 5 nights in Apr 2024

10/10 Excellent

ANTONIO EDILBERTO, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option... will keep going there again
Stayed 3 nights in Apr 2024

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kelly Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and conveniently located to Universal Studios and CityWalk. Awesome pool.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property. It’s well maintained, quiet, very clean, and comfortable. Loved the pool as well. :)
Stayed 7 nights in Apr 2024

10/10 Excellent

Omar, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always we had a great experience! The kids love the pool and the activities. Rooms are clean and staff are polite and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Raymond, westville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at almost all the Universal resorts so far, Sapphire is at the top of the list. Super easy to get around, the pool rocks, staff is super friendly. The room service and pool have good food, the inhouse store New Dutch trading watch your wallet. We will be back.
Stayed 8 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024

8/10 Good

Stephen J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy Loews properties. Pool area was great. Weekend activities at the pool for the kids is a nice touch. Dining options were good. Water taxis were awesome. No hot water in the showers at the fitness center was a bummer. Both men’s and women’s.
Stayed 7 nights in Apr 2024

10/10 Excellent

Christopher Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Baki

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms were not suitable for three or four adults in the room with limited privacy. Everything in the room was in smaller size, including the safe and fridge. The pool was not the greatest, it was unkept and not very adult oriented. We were also surprised with a parking fee at the end of our stay which was not disclosed when we checked in.
Stayed 3 nights in Apr 2024

10/10 Excellent

Laura, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better but overall was really nice
Stayed 4 nights in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well set up and easy to navigate. A lot of options and convenient for near by parks.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chantoria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay here! We can’t wait to come back again. Everything was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bright and open rooms. The water taxi service to the parks was a great way to start the day. It was a pretty route. The staff were super friendly. The Strong Water bar was lovely offering a great view. The restaurant, Amatista had great food that was beyond the standard burger and fries.
Stayed 6 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Would definitely come back.
Stayed 4 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review! We look forward to welcoming you back in the future!

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location, restaurant, & pool are great... but the rooms are mediocre. You're getting 2.5 - 3 star quality rooms. Nothing awful, just mediocre. Saying that, I would stay there again.
Stayed 6 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort and for the feedback provided. Your comments will be shared with the appropriate departments. We look forward to welcoming you back in the future!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful clean, and the customer service is always perfect
Stayed 2 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Excellent

Charina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

2/10 Terrible

Ashish

Travelled with family
Disliked: Property conditions & facilities
Our stay at the Universal Loews was the first and last time we will stay at a Universal property for lodging. We splurged for this room and left sorely disapointed by the quality of the room, the service and overall experience. Way more work than a vacation should be :( On Day 1, we were given a room facing a wall and the parking in front of the hotel. We were on hold and complained till we spoke with someone who moved us to building 2 (room 2762). We then discovered in our new room that the toilet was not flushing properly Moreover, the shower did not have a curtain or door whatsoever. So the water from the shower would splash all over the floor and there was nothing we could do about it. The toilet was fixed but it took over one hour for a maintenance person to come at midnight to address it. As for the shower, we just angled the head to hit the shower wall and minimize damage to the floor. Finally, we learned the shower had a "jack hammering" noise aka water hammering that was incessant when we tried to put the faucet between hot and cold. Later in our stay, the shower had a "hammering noise" that would make it. Housekeeping claimed that the problem was fixed after we reported it on Day 2 while at Disney. But the problem persisted throughout our stay. Despite my complaints and assurances that it would be fixed, it never was. And that is the end of our saga with a Unviersal property now and forever. We should have just done Disney or Marriott.
Stayed 4 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for choosing Loews Sapphire Falls Resort and for taking the time to leave feedback about your recent stay with us. Your comments regarding your room location and engineering difficulties are dually noted and will be shared with their appropriate department heads. We pride ourselves and providing world-class service and hospitality and express our sincerest apologies that you received anything less than this. We hope that we have the opportunity to welcome you back in the future so that we may provide the high level of service that we are known for.

6/10 Okay

Daniel

Travelled with family and small children
Liked: Staff & service
Decent for families but very institutuional.
Stayed 3 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort. We would love to know more about what we could have done to make your stay one worthy of 5 stars. Please contact us at sapphirefallscustomerservice@loewshotels.com with any additional details you are able to share. Thank you.

10/10 Excellent

Dana

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Excellent

Paavan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and location to all 3 parks
Stayed 6 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

8/10 Good

ashley, middletown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and clean. Charged me 3 nights for parking a car even though I didn’t have a car with me.
Stayed 5 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort! We are sorry to hear that you were charged for a car that you did not park. Please reach out to us at sapphirefallscustomerservice@loewshotels.com and we will be happy to assist with getting this refunded to you!

10/10 Excellent

Nongnuch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful and friendly. I absolutely would suggest staying here. The water taxi from the hotel drops you right in the center of all the fun and is very quick. Had a lot of fun at Universal and slept soundly and peacefully that night. Thank you so much Loews Sapphire!
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort! We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back to the Islands soon!

10/10 Excellent

Ioannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s
Stayed 4 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice and conveniently located.
Stayed 3 nights in Apr 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort!

8/10 Good

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location, the boat ride to the park is really nice but you can also walk in 15 minutes. The rooms are compact but are designed not to spend much time in them, however it was the bathroom that let it down with no proper door just a sliding one.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort!

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The staff was great. The room was clean and comfortable. The pool was awesome.
Stayed 4 nights in Apr 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Anilay

Stayed 4 nights in Apr 2024

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel with good on site facilities. Water taxi to city walk was great. Staff are friendly and service is excellent.
Stayed 2 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Shari

Liked: Amenities
Fast and friendly check-in. Checked in a few hours early and pleasantly surprised our room was ready. Was great since we had an early start to get off our cruise ship. Hotel is beautiful and room was clean and beautifully decorated.
Stayed 1 night in Apr 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Lisa H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area and taking the water taxi to the theme parks. Very friendly staff. Would like to have more food options.
Stayed 5 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Large rooms and wonderful ammenities.
Stayed 3 nights in Apr 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

K

Stayed 4 nights in Apr 2024

8/10 Good

Erik, Oak Grove

Travelled with family
Great property
Stayed 2 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice and the couple issues we had were dealt with very quickly.
Stayed 3 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Toya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff were great.
Stayed 4 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time at Lowe's s Sapphire Falls Resort. My family and I had an amazing time. My only complaint is that we requested that our room be cleaned daily. Our room was cleaned the first 2 days of or trip but I had to make repeated phone calls to have our room cleaned for the remainder of our trip.
Stayed 5 nights in Mar 2024
Response from Manager on 24 Apr,2024
Thank you for your review of Loews Sapphire Falls Resort! Please accept our sincerest apologies for the inconsistency experienced with housekeeping during your stay. Your comments will be shared with the appropriate teams. We hope to welcome you back to Paradise soon!

10/10 Excellent

Patricia, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, beautiful and great customer service. The boat ride to and from the park was so pleasant and convenient.
Stayed 2 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Sandip Kumar, Hockessin

Stayed 3 nights in Mar 2024
Response from Manager on 24 Apr,2024
Thank you for your 5 star review of Loews Sapphire Falls Resort!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Sheila

Liked: Property conditions & facilities
All was Good
Stayed 4 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Susan M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. It was a wonderful relaxing vacation and the property was fabulous. I highly recommend.
Stayed 5 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the Amazing 5/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

LAURA

Stayed 7 nights in Mar 2024
Response from Sapphire Falls on 11 Apr,2024
Thank you for the 4/5 Review of Sapphire Falls. We appreciate your feedback and are pleased to hear you enjoyed your stay with us. We hope to welcome you back again soon.