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Reviews of Swissotel Nankai Osaka

5 out of 5
Swissotel Nankai Osaka
5-1-60 Namba Chuo-ku, Osaka, Osaka-fu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1004 reviews" "
Rating 8 - Good. 242 out of 1004 reviews" "
Rating 6 - Okay. 69 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 8 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Osaka and an excellent hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of this hotel that it is located just above the Namba Station. The room was big enough for our family of 4, which fits our American standards. Tons of restaurants and shopping inside the station or outside on the streets. Walkable to Dotonbori and other areas. Daily breakfast buffet was a plus as most places don't open until 10am.
Stayed 3 nights in Apr 2024

4/10 Poor

Carol

Travelled with family
Liked: Property conditions & facilities
Got charged $130 for an early check in at 9:40 am, it took two elevators to get to the room, no bathtub, 20 minutes to figure out how to turn on the lights, VERY small room and bathroom, no TV directions, overall very disappointed
Stayed 2 nights in May 2024

4/10 Poor

Carol

Travelled with family
Disliked: Staff & service, amenities
Would not stay here again, no bathtub, very small room, no TV direction, very small bathroom, limited dining, coffee opens at 9:00am , nice looking lobby but they should put some of that money into the rooms!
Stayed 3 nights in May 2024
Response from m on 15 May,2024
Dear valued guest, We appreciate your feedback and for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at house keeping to ensure improvements are made. Also, we do offer bigger rooms that you might like, you can check thru our website.Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

10/10 Excellent

shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

8/10 Good

Kai Shing

Very convenient
Stayed 3 nights in May 2024

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
Want to thank the front checkin personnel, Geoffrey (from Canada), for being super helpful, flexible and accommodating. He has made the staying experience even better!
Stayed 3 nights in May 2024

10/10 Excellent

CLARA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 7 nights in Mar 2024

8/10 Good

Miriam, Laguna Woods

Travelled with family
Liked: Cleanliness, staff & service
Love the location, close to everything. The room was pretty decent except for the light switches. There has to be some other light switch that controls the room lights instead of just the room key! Once you remove the key it turns off the entire lights in the room. If you wake up in the middle of the night to use the bathroom, there wasn’t any light switch except using the room key which turns on all lights in the entire room including the TV! It was torture!
Stayed 2 nights in Apr 2024

10/10 Excellent

Terance

Stayed 2 nights in Apr 2024

8/10 Good

Jung Hun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Apr 2024

8/10 Good

Marijus

Stayed 3 nights in Apr 2024

10/10 Excellent

SI YUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Carol

Stayed 3 nights in Apr 2024

10/10 Excellent

Francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star for many reasons!
Stayed 3 nights in Apr 2024

10/10 Excellent

Teng Evon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient assess
Stayed 5 nights in Apr 2024

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
Room was quite dated, felt more like a 3 star hotel. Shower design seems nonsensical with no way to fully enclose it to keep the water in. Location is great and staff was friendly, though.
Stayed 1 night in Apr 2024
Response from M on 2 May,2024
Dear valued guest, We appreciate your feedbackand for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at housekeeping to ensure improvements are made Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

10/10 Excellent

bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet on the top floor was great and had a nice panoramic city view. The room was spacious. Amenities like the pool and fitness room were excellent.
Stayed 3 nights in Apr 2024

10/10 Excellent

MARJORIE

Stayed 3 nights in Apr 2024

10/10 Excellent

Shoa Ming, Snellville

Liked: Cleanliness, amenities, property conditions & facilities
Very good location for dining, shopping, transportation
Stayed 4 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in the heart of the Namba area. Made it easy to get where we needed to go and a very comfortable room.
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mckenzie(sp) gave us the most welcoming check in where felt we never needed to ask anything during our stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jody Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Great access to the station, shopping and restaurants. Beds were a little on the hard side but the room was spacious.
Stayed 7 nights in Apr 2024

10/10 Excellent

Stanley

Stayed 2 nights in Apr 2024

6/10 Okay

Masayasu

Disliked: Property conditions & facilities
They appeared to have cut down so much. room is compact and the shower closure looks OK but splash to the bathroom floor and toilet paper is so thin.
Stayed 3 nights in Mar 2024
Response from M on 2 May,2024
Dear valued guest, We appreciate your feedback and for your constructive comments following your recent stay in our hotel . This will allows us to improve our service quality. So that the next time you stay with us, we will be able to provide you with a distinctive and enriching experience. I have highlighted your comments with our team especially at housekeeping to ensure improvements are made.Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

10/10 Excellent

lili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and polite staff. Excellent location with easy access to shopping and transport links
Stayed 2 nights in Apr 2024

6/10 Okay

Siuman

Liked: Staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 6 nights in Mar 2024

10/10 Excellent

phong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in central location, just not so convenient to get outside and explore. Need to go through a two elevators or several stairs. Also went during high season so not adequately staffed, hard to find help. But staff very friendly and helpful when you do request it. Would stay again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Pavel, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with a great service, location. Lots of dining options, shopping mall and tons of other shop ping options. 7 minutes walking distance to dotonbory (I am not a fan of crowds but someone may like it it) right on top of subway and train station.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

TIFFANY

Stayed 1 night in Mar 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and very friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Viterbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Penne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We booked a room for 4 and it was spacious with 4 beds , a balcony upstairs and a spacious and wonderful bathroom. Great location and hotel staff friendly and accommodating. Would return !!
Stayed 2 nights in Mar 2024

8/10 Good

Borwin

Travelled with family
Liked: Cleanliness, staff & service, amenities
old renovation but clean, very convenient location
Stayed 2 nights in Mar 2024

10/10 Excellent

monina adeli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slap bang in the middle of everything- shopping, dining, entertainment - it’s all there. Train station is in front of the hotel and there’s a shopping mall attached to it. Dotombori and Shinsaibashi is within walking distance. The staff are friendly and helpful and the facilities are excellent! Nice indoor pool and gym and great breakfast! Highly recommended
Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from our room . Only complain was that our non-smoking room smelled like old cigarettes but the staff was very friendly and allowed us to switch rooms. The breakfast was not bad but it was the least favorite out of all the other breakfast we had at other hotels. Overall, the room was very spacious and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Traci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel! I stayed here with my family, and the service was excellent from check-in to check-out. The multi-lingual staff are amazing. There was a lot of space for my family (2 adults and a 23 month-old). The hotel is connected to the Namba train station, Takashimaya department store, and many shops. Would definitely recommend staying here!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walkable distance to Osaka's hotspots and connected to the Namba Station.
Stayed 2 nights in Mar 2024

2/10 Terrible

Hwa Mok

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible bed quality. Tiny room and dated. Breakfast was the worst among five star hotels I’ve ever visited all around the world. The worst swissotel among it’s properties for sure.
Stayed 1 night in Feb 2024
Response from Shirly Santiago on 4 Mar,2024
Dear Valued Guest, We have taken note of your comments regarding your overall staying experience, and we are very sorry to learn that we could not exceed your expectations in various areas. May we suggest that the next time you would like to reserve a room with us, please contact us at directly and we would be glad to introduce you our different room products that offer a wider surface and space feeling. Comments like yours are very important to us, as they help identifying opportunities for better understand our guest requirements and enhance our products. Sincerely, Shirly SantiagoDirector of Guest Experience and QualitySwissôtel Nankai Osaka

10/10 Excellent

Alan, Kaneohe

Liked: Cleanliness, staff & service, property conditions & facilities
The Swissotel Namba is well designed, very friendly, knowledgeable and helpful staff, clean, very modern, accessible to all modes of transportation, close to major attractions and great restaurants. We enjoyed our stay and would stay there the next time we are in Osaka.
Stayed 4 nights in Feb 2024

8/10 Good

Manuel

Stayed 3 nights in Feb 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome. Easy access to the train and bus systems. Very close to lots of shopping and Dotonbori. The staff were super helpful and the amenities were good.
Stayed 1 night in Feb 2024

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and super convenient. Services are good and staffs are very nice.
Stayed 5 nights in Feb 2024

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 2 nights in Feb 2024